1、0 i 朱国玮1, 黄 王君2, 龚完全3( 11 2v 5 , 2 410082; 21 2v9, 2 410092;31 2vv, 2 410082)K 1: 电子政府的出发点和核心在于提高政府满足公众需要的能力, 评价公众对电子政府的满意度是评价电子政府的关键所在b本文在比较了现有的几种评价电子政府的模型基础上, 介绍了美国用于评价电子政府公众满意度的ACSI模型, 并对我国电子政府公众满意度评价工作的开展进行了测度分析b1oM: 电子政府; 公众满意度; 民意调查ms |: G202 DS M : A cI|: 1007-7634 ( 2006) 08-1125-06Study on
2、the E- government Public Satisfaction EvaluationZHUGuo- wei1, HUANG Jun2, GONG Wan- quan3( 1. College of Business Management, Hunan University, Changsha 410082, China;2. Accountant College of Hunan University , Changsha 410082, China;3. Member Committee of Hunan University, Changsha 410082, China)Ab
3、stract: The core element and target of E- government is to improve the ability to meet the public needs.Thus the critical factor to evaluate E- government is the public satisfaction. The article compare the severalmodels to evaluate E- government and infer a method that based public satisfaction.Key
4、 words: e- government; public satisfaction; polll : 2005- 12- 27 “: 国家自然科学基金资助项目( 79970080)Te: 朱国玮( 1978- ) ,男, 湖南长沙人,讲师, 从事政府绩效管理与测评方法研究; 黄 王君( 1976- ) , 女,江苏启东人,讲师,从事公司理财方面研究; 龚完全( 1972- ) , 男,湖南益阳人, 讲师,从事教育管理方面研究.,TSEF# / w g0,; B1Z , H wy bYVr/ , V4 Tr qi ,V7z L S_4=1b0 T, ?4 1 ? b/ $0X$S= B4 6
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6、1“b212 0 NACSI $ Z iB6 |$ Z i N B b d i d1,y Y L i$ Z ,2003 M N -K_ f V2 UbV2 M NZE H a a: S b“F WTO, o6Y P BTE,ULs0: Tb( 3)$ Z i B , ? + M X t ,7T -bi O, “ HWwM NSN4 QM,1 pMM Z4 NSb|1 M,._8 NZE J . f S, 2004,( 1) : 66- 70.2 .CIO 5 / L M .: bv, 2004. 32- 35.3 Claes Fornell et al. The American Customer Satisfaction Index:Nature, Purpose, and Findings J . Journal of Marketing. Oct1996, 60( 4) : 7- 18.4 E- government satisfaction index R . December, 2003. 15.5 R .S0y !Ca5#yp J . f S, 2003, ( 8) : 880- 882.(责任编辑:赵立军)1130 f S 24
