1、1一、速递业务常用词汇（Words and Expressions of EMS）carrier 投递员certificate of delivery 投递凭证China Express 中速快件closing time / deadline 时限courier company 速递公司courier service 急件服务 / 速递业务Customer Service Center 客户服务中心delay 延误delivery date 投递日期delivery office 投递局district / postmans walk 投递段door delivery 上门投递door pic
2、k-up 上门揽收etiquette cake 礼仪蛋糕etiquette delivery 礼仪投递etiquette flower 鲜花礼仪fill in the form / fill out the form / complete the form 填写单式ID card / identity card 身份证ID number 身份证号码insure 保价international express service 国际速递业务letter carrier / mail carrier / postman / postie 投递员maximum length 最大长度maximum w
3、eight 最高限重misdelivery 误投missent / missorted / misdirected item 误发邮件Next Morning Delivery 次晨达office of delivery / delivery office 投递局passport 护照receipt 收据sign 签收size limit 尺寸限制time limit 邮寄时限weight limit 重量限制二、速递查询常用词汇（Words and Expressions of Inquiry）Customs clearance 清关delay 延误EMS inquiry 特快专递邮件查询f
4、orm of inquiry / inquiry form 查单handling number 受理号码ID card / identity card 身份证ID number 身份证号码inquiry service 查询服务insured parcel 保价包裹insured value 保价金额number of the mail 邮件号receiver 收件人refused (by the addressee) 收件人拒收to claim an indemnity 进行索赔to make a complaint 投诉to make an inquiry / claim an inqui
5、ry 进行查询tracking and tracing 跟踪查询uninsured parcel 非保价包裹三、邮政营业常用词汇（Common Words and Expressions of Postal Service）Aabsence of postage 邮资未付according to the regulation 根据规定account 账单 ; 账户account number 账号address 地址addressee / recipient / receiver 收件人adhesive tape / band 胶带advice of delivery (A.R.) 邮件回执a
6、dvice of non-delivery 无法投递通知单Bbasic charge 基本资费bill of sale / invoice 发票bulk mail 大宗邮件business hours / opening hours 营业时间by weight 按重量Ccardboard box 纸板箱cash / collect on delivery parcel 代收货价包裹certificate 证件chemical substance 化学物品China Post 中国邮政China Post Group 中国邮政集团公司collection at the counter 窗口领取c
7、ommercial sample 商品货样commission charge / formality fee 手续费compensation 赔偿contents 内装物品country of destination / destination country 寄达国cumbersome parcel / bulky parcel 过大包裹Customs counter 海关柜台Customs Declaration 报关单Customs rule 海关规定2Ddamage 损坏dangerous goods 危险品delivery 投递destination country 寄达国disco
8、unt 折扣Dispatch Note 包裹发递单document 文件Eelectronic mail 电子邮件envelope 信封evidence of delivery 投递凭证explosives / explosive substance 易爆物品export permit 出口许可证extra charge 附加费Ffax / facsimile 传真flammable substances 易燃物品flat-rate / uniform postage 统一资费fluid parcels 流质包裹form 单式form of inquiry / inquiry form 查单f
9、orwarding / transmission of item 邮件的寄递fragile article 易碎物品fragile parcel 脆弱包裹free of charge 免费Ggreatest circumference 最大横周green label 绿色签条Hhandling procedure 处理手续held mail 存局候领邮件highest limit of the insured value 最高保价金额Iincomplete address 地址不详incorrect address 地址不准确indemnity 赔偿、赔偿金inquiry / claim 查询
10、inquiry service 查询服务insurance fee / charge 保价费，保险费insured mail 保价邮件insured parcel 保价包裹insured value 保价金额international mail 国际邮件international parcel 国际包裹international postal service 国际邮政业务item 邮件Lletter paper / writing paper 信纸letter 信loss 丢失Mmail bag 邮袋mailbox 邮箱M-bags 印刷品专袋（ M 袋）merchandise 商品minim
11、um charge 最低资费minimum insured value 最低保价金额Nname of the contents 内装物品名称net weight 净重non-delivery 无法投递notice of arrival 领取邮件通知单Ooffice of delivery / delivery office 投递局office of destination 寄达局office of exchange 互换局office of origin 原寄局office of posting / mailing 收寄局on post service 邮政公事ordinary parcel
12、普通包裹original country 原产国/原寄国originating office / original post office 原寄局oversize 超过尺寸限制overweight 超过重量限制Ppackaging 包装presentation to the Customs charge 送交海关验关费prohibited article 禁寄物品Rreason of return 退回原因receipt 收据receivers signature 收件人的签章recorded delivery charge 确认投递费reduced postal rate 减低资费refused (by the addressee) 收件人拒收regulation 规定request for withdrawal 申请撤回return 退回rule 规定Tto make a complaint 投诉3tracking and tracing 跟踪查询traffic 业务量 ; 信息量Uunclaimed 无人领取unclaimed item 无人领取邮件undeliverable item 无法投递邮件unknown 查无此人Vvalue of the contents 物品价值
