1、PART ONE前厅部 Front office DepartmentUNIT 1客房预订 Room Reservation 欢迎问候 Welcome1 Good morning(afternoon, evening), sir(madam).早上（下午、晚上）好，先生（夫人） 。2 How do you do?您好！（初次见面时）3 Glad to meet you.很高兴见到您。4 How are you?您好吗？5 Fine, thanks. And you?很好，谢谢。您也好吧？6 Welcome to our hotel(restaurant, shop).欢迎到我们饭店（餐厅、商店
2、）来。7 Wish you a most pleasant stay in our hotel.愿您在我们饭店住得愉快。8 I hope you will enjoy your stay with us.希望您在我们饭店住得愉快。 （客人刚入店时）9 I hope you are enjoying your stay with us.希望您在我们饭店住得愉快。 （客人在饭店逗留期间）10 I hope you have enjoyed your stay with us.希望您在我们宾馆住得愉快。 （客人离店时）11 Have a good time!祝您过得愉快！关于日期 About Dat
3、e12 When for?您哪天要这个房间？13 For what dates?您要订哪天的房？14 Which date would that be?那是哪一天？15 Is it just for tonight?只订今天一个晚上吗？16 When do you need the room?您什么时候需要房间？17 What time will you be here?您什么时间入住？18 For how long?您要住多久？19 For how many nights?您要住几个晚上？20 How long do you plan to stay?您打算住多久？21 How long w
4、ill you be staying?您要住多久？ 接电话 Receiving a Telephone Call22 Hold on, please. Ill check it up for you.请稍等，我给您查一下。23 Hold the line, please. Ill check the room availabilities for those dates.请别挂电话，我查一下那几天的预订情况。24 Thank you for waiting.谢谢您耐心等待。25 Sorry to have kept you wating.对不起，让您久等了。 关于房间 About Room26
5、 What kind of room would you like?您想要什么样的房间？27 Would you like a single or a double room?您想要单人间还是双人间？28 We have deluxe suites, deluxe double rooms, twin-bed rooms with bath and single room. Which do you prefer?我们这儿的房型有豪华套间、豪华双人间、带浴室标准双人间和单人间，您要哪一种？29 Which do you prefer, a double room with bath or a
6、twin-bed room with bath?您是要带浴室的双人间还是要带浴室的标准间？30 Would you like a room with a front view or a near view?您是要临街的还是背街的房间？31 How many people will there be in your party?请问您有几位？32 How many rooms would you like?您想要几个房间？ 关于付款方式 About Payment33 How will you be paying?您将如何付款？34 How would you like to make paym
7、ent?您打算以何种方式付款？35 Who will be paying the bill?谁将支付费用？36 Is the company willing to cover all the expenses?公司是否愿意支付所有费用？37 Which company do you work for?您为哪个公司工作？38 Youll have to send us a deposit of 1000 RMB Yuan.您需要寄给我们 1000 元人民币的押金。 关于费用 About Cost39 For a single room the price would be 400 RMB Yua
8、n.单人间的价格是 400 元人民币。40 A double room costs 550 RMB Yuan.一间双人间价格是 550 元人民币。41 Breakfast is also included.早餐也包括在内。42 The total cost would be 1800 RMB Yuan.全部费用是 1800 元人民币。43 The rate includes three full meals.此价格包括三顿正餐。44 Well give you 10 percent off.我们可以给您打九折。45 I can give you 15 percent discount.我可以给
9、您 15%的折扣。 关于抵达日期和时间 About Arrival Date and Time46 What time will you be arriving?您将何时到达？47 Will you be arriving before 8 a.m. ?您是在上午 8：00 前到达吗？48 Will you be arriving after 4 p.m. ?您是在下午 4 点之后到达吗？49 Will you be coming by plane?您将乘飞机来吗？50 Could you give me your flight number, please, in case the plan
10、e is late?能把您的航班号告诉我吗？怕万一出现飞机晚点的情况。51 Could I have the flight number and arrival time?请将您的航班号和到达时间告诉我，好吗？ 关于客人姓名和联系地址 About Guests Name and Address52 Could you give me your name, please?请问您贵姓？53 May I have your name and initials, please?请问您的姓名和名字的首写字母是什么？54 Whos the reservation for?您为谁预订房间？55 Whats
11、your address, please？请告诉我您的地址，好吗？ 预订确认 Confirming a Reservation56 Your reservation is confirmed.您的预订被确认了。57 You can have the room then.届时您可以入住预订的房间。58 We have single rooms available on those dates.那几天我们有空闲的单人房。59 I can book you a double room for the 16th and 17th.我可以为您在 16、17 日订一个双人房。 预订没有被确认 The Re
12、servation Is Not Confirmed60 We dont have any single rooms available. Would you mind a double room instead?我们没有单人房了，双人房行吗？61 I cannot let you have one on the fourth floor.我无法在四楼为您安排一间房。62 Unfortunately, were fully booked for the 25th, but we can guarantee you a room for the 26th.很遗憾，25 号那天房间全部订满，但 2
13、6 号我可以保证为您留一间房。63 Im sorry, I cant book you a room for the 7th and 8th.、对不起，我无法为您订 7 号和 8 号的房间。64 Were booked solid for all kinds of rooms on that night.那天所有的客房全部订满。65 If there isnt any room, we can get you on a waiting list or we can find you a room in another hotel.如没有空房间，我们可以记下您的名字，一旦有空房间就给您安排，或者
14、为您在其他饭店找个房间。66 This is the busiest season. Im very sorry, but could you call us again later this week? We may have a cancellation.现在是旅游旺季，很抱歉，请您在这周后几天再打电话过来好吗？也许会有人取消预订。67 Is it possible for you to change your reservation date? We do have rooms available on the following day.您可以改变您的预订日期吗？我们第二天就有空房了。
15、 关于酒店情况 About the Hotel68 Our hotel is a 4-star hotel with good reputation.我们是一家信誉良好的四星级酒店。69 Our hotel is beautifully situated.我们酒店环境优美。70 Our hotel is located in the center of the city.我们饭店位于市中心。71 Our hotel is close to the business district.我们饭店靠近商业区。72 Our hotel is near the downtown area.我们饭店靠近市
16、区繁华地带。73 It takes only 15 minutes drive from our hotel to the airport.从我们饭店开车去机场只需 15 分钟。74 Our hotel is conveniently situated, only minutes from banks, shopping centers and major attractions.我们饭店地理位置优越，靠近银行、商场和主要景点。75 Our hotel is very modern and comfortable.我们酒店服务设施先进，环境舒适。76 There are 500 rooms i
17、n our hotel.我们酒店有 500 间客房。77 We offer baby-sitting service.我们提供保姆服务。78 No guests are allowed to bring pets or animals into the hotel.客人不得携带宠物或其他动物进入饭店。79 Our hotel faces the sea.我们饭店面朝大海。80 You can have a birds-eye view of the city on the top of our hotel.在我们饭店顶楼您可以鸟瞰整个城市。81 You can overlook a beaut
18、iful park in your room.在房间您就可以看到一个美丽的公园。 期待客人的到来 Looking Forward to Guests Arrival82 We look forward to seeing you.我们恭候您的光临。83 Well be expecting you next Monday.我们下星期一见。UNIT 2登记入住 Check-in 有预定客人登记入住 Receiving Guests with a Reservation84 Welcome to our hotel.欢迎下榻我们饭店。85 Do you have a reservation with
19、 us?您有预订吗？86 That was a single room, wasnt it?您预订的是一间单人房，对吗？87 Will you register, please?请您登记。88 Would you register individually, please?请你们分开登记，好吗？89 Will you complete the registration form, please?请您填写登记表。90 Please fill in the registration form.请填写登记表。91 Could you please put your nationality here?
20、请将您的国籍写在这儿。92 Could I ask you to put your name in block capitals?请用大写字母书写您的名字。93 Whats your occupation, please?请问您的职业？94 Whats your address in your native country, please?请问您在贵国的地址是什么？95 Sign here, please?请在这儿签名。96 Could you sign your name, please?请您签名。97 May I see your passport?可以看看您的护照吗？98 Your pa
21、ssport, please?请出示护照。99 Have you got any identification?您有什么可以证明您身份的证件吗？100 Show me your ID card, please?请出示您的身份证件。101 We have a room reserved for you.我们有您预订的房间。102 Heres your room card.这是您的房卡。103 Heres your room key.这是您的房间钥匙。104 Could you keep your room key until you check out?请您在住店期间自己保管钥匙，直到离店。10
22、5 Your room number is 1508, on the 15th floor.您的房间是 1508，在十五层。106 A bellboy will show you to your room.行李员会带您去您的房间。107 Please take Mr. Whites suitcase up to Room 1508, will you?请帮怀特先生拿行李，带他到 1508 房间。108 The elevator is over there, on your right.电梯在那儿，您的右手边。109 Enjoy your stay with us.希望您在我们这儿住得愉快。11
23、0 Have a nice day!祝您愉快！ 入住纠纷 Check-in Dispute111 What name was it, please?请问您以什么名字预订的房间？112 In whose name was the reservation made?请问房间预订在谁的名下？113 Who made the reservation, please?请问谁做的预订？114 When did you make the reservation?请问您什么时候订的房？115 When was it made?什么时候订的？116 What was the date of the reserv
24、ation?请问您预订房间的日期。117 From which country?从哪个国家？118 Do you remember the name of the reservation clerk?您还记得接待您的服务员的名字吗？119 Can you spell that for me, please?请您拼写一下，好吗？120 How do you spell your name, please?请问怎么拼写您的名字？121 Im sorry, but I havent got any record of that.对不起，我们这里没有您预订的记录。122 Im sorry, but t
25、here is no record of that.对不起，我们没有您预订的记录。123 Im sorry, we have no record of a reservation in your name.对不起，没有以您的名字预订的记录。124 Do you have a fax confirming the reservation?您收到过确认预订的传真吗？125 The room may have been reserved in the name of the person who made the reservation.房间可能预订在为您做预订的那人的名下了。 房间还没准备好 Wh
26、en the Room Is Not Ready126 Im afraid your room is not ready yet. Would you mind waiting a moment, please? We are very sorry for the inconvenience.恐怕您的房间还没收拾好，请您稍等一会儿，好吗？给您带来不便，真对不起。 换房间或者延长预订时间 Changing Rooms or Extending a Reservation127 Well extend the reservation for you.我们可以为您延长预订时间。128 Well ma
27、ke the change for you.我们可以给您换个房间。129 You may keep the room till 3 p.m., if you like.如果您愿意，可以将房间保留到下午三点。130 By how many nights do you wish to extend?您希望延长几个晚上？131 If you werent so heavily booked, we would let you stay in the room till 4 p.m. free of charge.如果不是因为我们房间紧张，我们可以免费让您在房间呆到下午四点。132 Weve got
28、a full house, so if you really want to keep your room this afternoon, well have to charge you 50% of the price.我们客房很紧，如果您确实需要再住一个下午，恐怕我们要向您收 50%的房费。133 The hotel is full and therell be someone taking your room. Well keep your luggage if you like.我们饭店现已客满，您的房间有人要住进去。如果您愿意，我们可以为您保管行李。134 Im afraid you
29、ll have to vacate your room by 11. I must apologize for the inconvenience.非常抱歉，恐怕您得在 11 点以前搬出房间。给您带来不便，我深表歉意。135 Your room has been booked for tomorrow. Would you mind changing rooms?您的房间明晚已预订给别人了。请您换个房间，好吗？UNIT 3行李生服务 Bellboy Service136 The reception desk is just over there. This way, please.总台就在那儿
30、，这边请。137 Let me help you with your baggage.我来帮您拿行李。138 How many pieces of baggage do you have in all?您一共有几件行李？139 Ill show you up to your room.我来领您去房间。140 Is this your first time to stay in our hotel?您是第一次住我们饭店吗？141 May I have a look at your room card?让我看一下您的房卡，好吗？142 Here we are.我们到了。143 After you,
31、 sir.先生，您先请。144 Here is Room 1508. May I have your key?1508 房到了，请您把钥匙给我。145 Im sure youll like your room.您肯定会喜欢您的房间的。146 If you need anything, just call the reception. The number is 0.如有什么需要，请拨 0 与总台联系。147 The bathroom is here on the left. And here is the closet.左边是盥洗室，这儿是壁橱。148 If you need anything
32、, please refer to the hotel services directory.如需要什么，请参阅饭店服务指南。149 Please leave your laundry in the laundry bag.请将要洗的衣服放在洗衣袋里。150 Do you need a wake-up call in the morning?您早晨需要叫早吗？151 The coffee shop is open 24 hours.咖啡厅 24 小时营业。152 Heres our hotel card. You can show it to the taxi driver.这是我们酒店的名片
33、。您可以把它向出租车司机出示。153 There is a souvenir shop on the second floor.二楼有一间纪念品店。154 You can either take a taxi or take bus No. 1 to go there.您可以乘出租车或 1 路公共汽车去那里。155 There are many scenic spots in our city.我们这座城市有很多风景点。156 Ill call a taxi for you.我帮您叫部出租车。UNIT 4问讯处 Information Desk157 Can I take a message
34、for you?您要留言吗？158 Would you like to leave a message?您想留言吗？159 Im sorry, he is out. He wont be back until six.对不起，他出去了，得到六点钟才回来。160 Im afraid I we dont know at what time he left the hotel.抱歉，我们不知道他什么时候离开饭店的。161 Im afraid he has already checked out.对不起，他已经结账退房了。162 Im sorry, he left yesterday.对不起，他昨天就
35、退房了。163 Im sorry, he left for Beijing this morning.对不起，他今天早晨刚刚离开去北京了。164 Im afraid he has cancelled his reservation.抱歉，他取消了预订。165 Im sorry, theres no such a person here. Is he a hotel guest?对不起，没有这么个人，他住我们酒店吗？166 Im sorry, I cant find his name on the register list.对不起，我在客人登记表上找不到他的名字。167 Im afraid h
36、e isnt staying in our hotel. 恐怕他没住我们酒店。168 Im afraid there is no guest with that name. but we have a guest with a similar name. Would that be him?抱歉，这里没有客人叫这个名字，但我们有位客人的名字和这个名字相似，会不会是他？169 Im afraid he is out for the day. Could you call again later, please?恐怕他整个白天都不在，您能不能晚些时候再打电话过来？170 Would you lea
37、ve a message? Well inform him when he comes back.您要不要留言？等他回来时我们可以转告他。171 Im afraid we can only take simple message.抱歉，我们只能转达简短的口信。172 Whats your telephone number in case he wants to call you?请问您的电话号码是多少？也许他想给您打电话。173 Whats your phone number in case he has forgotten?请问您的电话号码是多少？万一他不记得您的电话号码了。174 Ill
38、repeat your message.我来重复一下您的留言。175 Is that the message?这就是您的留言吗？176 There is a message for you from Mr. James Brown. He called at 4:40 p.m. and asked you to call him back as soon as you returned. His number is 6595-1122.这是詹姆斯布朗先生给您的留言，他下午 4：40 打电话来让您一回来就给回电话，他的号码是 6595-1122。177 Mr. Green is here for
39、 his appointment.格林先生来赴约了。178 There is a gentleman by the name of Smith who wants to see you.有一位叫史密斯的先生要求见您。179 There is a Mr. Black who wants to see you. Shall I ask him to go up?有一位布莱克先生要求见您，我请他上去吗？180 He is meeting somebody. He cant see you right now.他在会见客人，现在不能见您。181 Im afraid you cant see her r
40、ight now. She is at the hairdressers.恐怕这会儿您不能马上见到她，她在美发厅呢。182 He asked us to tell you to meet him in the coffee shop.他让转告您，他将在咖啡厅和您见面。UNIT 5总机服务 Switchboard Operator183 Who is speaking, please?请问您是哪位？184 May I ask who is calling, please?请问是哪位？185 This is Mr. Li speaking.我是李先生。186 Mr. Clark speaking.
41、 Who is calling, please?我是克拉克先生，请问您是哪位？187 May I speak to Mr. Brown, please?请问布朗先生在吗？188 There are two Mr. Browns in the hotel. Could you please give me his first name?我们酒店有两位姓布朗的先生，您能告诉我您要找的那位先生的名字吗？189 Would you put me through to the Front Desk?请帮我转前台。190 I beg your pardon?请再说一遍。191 Hold on, pleas
42、e.请稍等。192 Please hold the line while I try to connect you.请别挂线，我来给您接通。193 Mr. Wang, youre through. Mr. Lis number is ringing.王先生，电话接通了。李先生的电话响了。194 Could you hold on a minute? Ill get him for you.请稍等，我去找他来。195 Mr. Brown, phone call for you.布朗先生，您的电话。196 Mr. Brown, youre wanted on the phone.布朗先生，有您的电
43、话。197 Sorry, the line is busy.对不起，电话占线。198 The line is engaged.占线。199 The line is dead.电话掉线了。200 The line has been cut off.电话中断了。201 The line has been disconnected.电话中断了。202 Ive been connected to the wrong party. Could you reconnect me, please?刚才搞错了，重新帮我接一下，好吗？203 There is a call for you. Shall I pu
44、t him/her through?有电话找您，用我帮您接过来吗？204 Hes on another line now.他在接打另一个电话。205 Hes not in at the moment. Would you like to leave a message?他这会儿不在，您要留言吗？206 Hes out. Would you like to speak to someone else?他出去了，别人接行吗？207 Hes out on business today.他今天因公外出了。208 Would you call him later?您过会儿再打给他，好吗？209 Hes
45、occupied at the moment. Would you mind waiting?他这会儿正忙着。您稍等一会儿，好吗？210 Hes not available now.他这会儿正忙着/他这会儿不在。211 There is no one by the name of Liu Ming here. Would you check it?我们这里没有叫刘明的，请您再核对一下。212 Im afraid youve dialed the wrong number.恐怕您打错了。213 Sorry, wrong number.对不起，打错了。214 Please consult the
46、telephone directory.请查电话簿。215 Id like to place a wake-up call.我想预订叫醒服务。216 At what time, please?请问几点钟？217 At what time shall we call you?我们几点叫醒您？218 At what time would you like us to call you？您希望我们几点钟叫醒您？219 You may use the computer automatic wake-up system.您可以使用电脑自动叫醒服务系统。220 Please dial 5 first, t
47、hen the time you want. Say 6:30, you dial 0630. Be sure there are 5 digits in the final number.请先拨 5，然后是时间。比如说 6：30，您就拨 0630。请确定最后显示的必须有五位数。221 The computer will record your room number and the time automatically.电脑会自动记录您的房间号和时间。222 If someone calls me, will you connect him or her with my voice mail
48、, please?如果有人打电话找我，能否帮我接通语音留言？223 Sorry, I cant tell you the guests extension number.对不起，我不能告诉您客人的房间电话号码。224 The guests extension number is confidential.我们客人的房间电话号码不对外公开。225 Thanks for calling.谢谢垂询。226 Thank you for your calling.谢谢您打来电话。UNIT 6外币兑换 Foreign Currency Exchange227 Would you like to change some money?您要换汇吗？228 How would you like to change?您想怎么换？229 I want to change some US dollars into Chinese RMB.我想把一些美元换成人民币。230 How much would you like to change?您要换多少？231 We change foreign currencies according to todays exchange rate.我们根据今天的外汇牌价来兑换外币。232 Our buyi
