1、商务礼仪 TheEtiquettesofBusiness Contents ReceptionEtiquettes VisitingReceiving TheVisiting 1 PreparationMakeanappointmentandbepunctualLookupyourdestinationonamapbeforedepartingDon tbringanyfoodordrinkswithyoutosomeone soffice 2 WhengoingtovisitBepolitetoeveryoneattheoffice Sitonlywheninvitedtodo Don tt
2、rytoreadanydocument letterorcardunlessgiventoyou Evenifyouare5minuteslate apologizesincerely Ifthehostmusttakeaphonecallwhileyouarethere askifshouldyougooutside 3 LeavingWhetheryouhaveaccomplishedyourmissionornot thankyourhostforhavingreceivingyou shakehandsandleavepromptlywhenitistimetoleave 4 Foll
3、ow upAthank youletterforreceptionandsuggestionandanotherfollow uptocontinuethediscussionoverthethingsyouareplanning TheReceiving 1 PreparationProvidecleardirection Beontimeforyourappointment Makesureyourdocumentsareready Clearcomfortablespaceforyourvisitorstosit aswellassomewritingspaceonthedesk Ber
4、eadywithsufficientchairsalreadyinplaceforgroupvisitors 2 HostingAlwaysstanduptogreetandshakehandswithvisitors Terminateyourtelephoneconversationimmediatelywhenyourappointmentarrives Allowyourofficevisitorstobeseatedbeforeyouare Offeryourvisitorssomethingtodrink e g water orcoffee Acceptonlyemergency
5、phonecallsandconcentrateonthevisitor Escortyourvisitorsoutinsteadoflettingthemwander Tablemanners China stablemannerWest stablemanner ThetablemannerinChina InChinathedishesareplacedonthetableandeverybodyshares Everyoneissupposedtolettheguestandseniorseateverydishesfirst SometimestheChinesehostsuseth
6、eirchopstickstoputfoodinyourbowlorplate Thisisasignofpoliteness Itisimpolitetosettheteapotdownwherethespoutisfacingtowardssomebody 中餐座位次序 EatingHabitsinWest Washyouhandsbeforeeachmeal Knifeandspoonareplacedtotherightoftheplate Theforkisontheleft Openthenapkinandplaceitinyourlapbeforestarting Swallowfoodbeforetalking Talkonlyofpleasantsubjectsduringthemeal Complimentthehostonthefood Takefoodinsmallpieces 西餐座位次序 ThankYou
