1、作业-相关方管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 41相关方管理1、The projects chief architect and the key client representative cannot cooperation on theproject this adversely impact the projects progress.How should the project manager address this issue?A. Appoint a senior employee to act as an architect bet
2、ween the architect and the clientrepresentative.B. Request the chief architects the sponsor to discuss the with the architect.C. How a discussion with the sponsor to replace the key client representative.D. Address the chief architect and client representative in common to identity possible solution
3、s项目的总建筑师和关键业主代表不能在项目中合作：这对项目进度带来不利影响。项目经理应该如何解决这个问题？A.一名高级员工作为建筑师和业主代表之间的仲裁人B.要求总建筑师的一线经理与该建筑师讨论这个问题C.与项目发起人协商更换关键业主代表D.找出总建筑师和业主代表的共同利益，确定可能的解决方案2、一家公司决定开发一个软件解决方案，后来却发现不是所有的需求都就绪，且不同相关方对解决方案的看法不同。应实施哪一个执行过程来改善这种情况？A.管理相关方参与B.收集要求C.定义范围D.识别相关方3、The project manager experiences difficulties working w
4、ith the customer. After the project isfinished，the customer states that the project was nor completed to their satisfaction. Whatshould the project manager have done throughout the project to avoid this outcome?A. Advise the customer that their request are being implemented at each project phaseB. U
5、nderstand, evaluate, define, and manage customer expectationsC. Send the customer the technical specifications for review and approvalD. Identify and replace responsible parties from the project team项目经理在与客户合作过程中出现了困难，项目完成后，客户称项目没有达到他们的满意水平。若要避免这种结果，项目经理应该在整个项目过程中怎么做？A.在项目的每一阶段告知客户他们的请求都已在执行B.了解、评估、
6、定义和管理客户期望C.向客户发送技术规范，供客户审查和批准D.识别并更换项目团队中的责任方4、Your boss , the vice president of research at your electronic system development firm , definessuccess on the project as providing state-of-the-art development.The vice president of marketingdefines it as world-class primarily . The vice president of en
7、gineering , who is the customer forthis project , is primarily concerned with new features.Which of the following BEST describes what should you do?作业-相关方管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 42A. Make sure the requirements are defined in measurable terms.B. Concentrate on new featuresC. Identify
8、additional stakeholders that want new features to shift the balance in that directionD. Concentrate on making the project state-of-the-art你的上司（你所在的电子系统开发公司的研发副总裁）把项目的成功定义为提供开发的最佳艺术。市场营销副总裁主要关注的是全球领先的产品。技术副总裁（他是这个项目的客户）主要关注的是新特性。下列哪项最恰当地描述了你所应做的？A.确保要求被定义为可测量的条款B.集中精力于新特性C.确定需要新特性地额外项目相关方，以便朝那个方向平衡D.
9、集中精力把项目做成最新技术5、一个复杂项目将在六个不同城市的1 5个商店中部署，项目发起人希望项目立即开始，项目经理接下来应该怎么做？A.确定客户期望并排列有限顺序B.访问所有城市，识别初步项目风险C.确定团队运作原则D.选择核心项目团队成员6、Stakeholders can be identified in which project management process groups?A. Initiating, planning, executing, monitoring and controlling, and closingB. Initiating and planningC.
10、 Planning and monitoring and controllingD. Monitoring and controlling and closing在哪个项目管理过程组中识别相关方？A启动、规划、执行、监控和收尾过程组B启动和规划过程组C规划和监控过程组D监控和收尾过程组7、A project manager is initiating a new project. What is the main reason for identifying allstakeholders？AIdentify costs and plan a budgetBUnderstand expecta
11、tions and maximize positive influence.CPlan communications and collect requirementsDPlan quality and identify risks项目经理正在启动一个新项目，识别所有相关方的主要原因是什么？A识别成本并计划预算B了解预期期望，并将正面影响最大化C计划沟通和收集需求D计划质量和识别风险8、The senior management identifies the initial scope and high-level requirements of newwarehouse management
12、system. Which of the following must be ordered in initial process?作业-相关方管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 43A. External and internal stakeholders need to be defined.B. Project manager needs to approve the scope statement.C. Project plan needs to be approved.D. Financial budget needs final appr
13、oval.高级管理层识别了执行一个新仓库管理系统的初步范围和高层次需求。启动阶段需要下列哪一项？A需要定义外部和内部相关方。B项目经理需要批准项目范围说明书。C需要批准项目计划。D需要最终批准财务预算。9、During a team meeting, the projects chief architect opposes setting up the plant nearagricultural land. Which of the following activities could have prevented this situation?A. Stakeholder analysis
14、B Stakeholder managerC. One-on-one meetingD. Information distribution在团队会议中，项目的总设计师反对在农业用地附近建造工厂。下列哪一项活动可以避免这种情况发生？A.项目相关方分析B.项目相关方管理战略C.与总设计师召开一对一会议D.信息发布1 0、In the initiation phase of your project, it is apparent that factions within the clients companyhave significantly different views on how the
15、 project should be structured and how thedeliverables should be defined. Which of the following is the BEST thing to do?A. Ask the client when they will be iii agreement on the project requirements.B. Work with leadership from each area to collaboratively engineer a mutually acceptablesolution.C. Ma
16、ke sure the terms and conditions of the contract are clear.D. List the consequences of changes in the contracts requirement section.在项目的启动阶段，客户公司内部明显存在对项目应如何构建和如何定义可交付成果的不同观点。做下列哪项是最佳的?A.问客户他们什么时候能对项目要求达成一致意见。B.与各领域的领导合作，策划一个相互都可以接受的解决方案。C.确保合同条款清楚。D.在合同的要求部分列出变更的后果。1 1、During the projects initiatio
17、n phase, the project manager meets with multiple resourcemanager and staff to review the project and obtain feedback。This is an example of which projectmanagement activity?A. Project communicationB. Stakeholder analysis作业-相关方管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 44C. Expectation managementD. Requi
18、rements gathering在项目启动阶段，项目经理与多名资源经理和员工开会，一起审查项目并收集反馈。这属于哪一个项目管理的实例A.项目沟通B.相关方分析C.期望管理D.需求收集1 2、Before seeking endorsement of the project plant, the project manager prepares a stakeholderanalysis. Which of the following should the project manager identify?A. Methods or technologies to be used convey
19、 the project planB. Level of participation for each identified stakeholderC. Stakeholders according to their judgment and expertiseD. Roles, interests, expectations, and influence of the stakeholders寻求项目计划获得批准之前，项目经理准备了一份相关方分析，项目经理应该识别下列那一项？A.传达项目计划的方法或技术B.每位识别的相关方参与度C.根据判断和专业知识识别相关方D.相关方的角色，兴趣，期望和影
20、响1 3、Company A completed a project to a client. However, it was not on the shortlist for a nextproject. Company A was sure that the relationship with the client was damaged during theprevious projects cooperation. What tools or techniques should the project manager ofCompany A use to maintain the re
21、lationship with client?A. To collect feedbacks from the client to measure its satisfaction at the end of each phaseB. To contact the client to make sure why was it not on the shortlistC. To create a quality management plan at the start of the projectD. To performed a risk assessment at the end of ea
22、ch phase公司A向客户交付了一个项目。但是，在下一个项目中，客户没有将公司A列入合作名单中，公司A确定与客户的关系在上一个项目的执行过程中被破坏了。公司A的项目经理应使用什么工具或技术来确保与客户保持良好的关系。A.在每个阶段结束时通过收集客户的反馈测量客户的满意度B.联系客户确定不在名单中的原因C.在项目开始时创建质量管理计划D.在每个阶段结束时执行风险评估1 4、A task of a project that includes the customer staff resources will occur during a weekend.And the project manag
23、er realized that the resource manager rejected to pay the overtime threedays before the weekend. So he must reschedule the tasks. Which of the following should theproject manager do to avoid this issue?A. put the payment for overtime in the projects budgetB. Advise the customer about the importance
24、to finish the task作业-相关方管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 45C. Ask the customers staff to inform their human resources manager about the issueD. identity all of the project stakeholders一个项目将在周末进行，并包含客户的员工资源，在周末的前三天，项目经理得知资源经理拒绝为其员工支付加班费。因此，必须重新安排该任务的进度。为避免这个问题，项目经理应该事先完成下列哪一项?A.将加班费包含在项目预算中B.告
25、知客户周末完成这项任务的重要性C.让客户的员工将加班情况通知他们的人力资源经理D.识别所有项目相关方1 5、Initial acceptance testing begins on a system upgrade project that is on time and budget.Unexpectedly, the system receives low satisfaction ratings from the staff due terminology used inthe system. What should do before test to avoid this happen?
26、A. Identify the most commonly used terminology by using Delphi researchB. Understand the organizational culture of the staff stakeholder communication Stakeholdersprocess.C. Submit a FAQ list to senior information technology managersD. Create a process to familiarize the staff with industry standard
27、 terminology.一个满足时间和预算要求的系统升级项目开始进行初步验收测试。出乎意料的是由于大量术语的运用，导致系统收到来自员工的低满意度评价。为避免这种情况，应该事先执行什么工作？A.通过使用德尔菲研究识别最常用的术语。B.在识别相关方的过程中，了解员工相关方群体的组织文化。C.向公司的高级信息技术管理层提交一份重要问题清单。D.创建一个流程，让员工熟悉行业标准术语。1 6、During the project initiation phase, the project manager becomes aware that thestakeholders may be influen
28、cing the project in multiple positive and negative ways. What shouldthe project manager do in this situation?A. Assign a task to top management and the project sponsor to reduce the number ofstakeholdersB. Perform a stakeholder analysis and group the stakeholders by using a power/interest gridC. Con
29、centrate management actions on key stakeholdersD. Update the risk register在项目启动阶段，项目经理得知相关方可能以多种积极和消极的方式影响项目。在这种情况下，项目经理应该怎么做？A.给高级管理层和项目发起人分配任务，让其减少相关方的人数B.执行一项相关方分析，并按照权利、利益方格给相关方分组C.将管理行动集中在关键相关方上D.更新风险登记册1 7、In a project to upgrade a companys accounting application, the project manager emailsreg
30、arding the projects status and the next activities. A key user of the application complains thatapplication outages are affecting their work performance. What should the project manager do作业-相关方管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 46next?A. Continue working according to planned activities.B. Repo
31、rt the key user to their supervisor.C. Review the stakeholder analysis and update to includeD. Review the stakeholder analysis and inform all stakeholders to include the key users emails.在升级公司的会计应用程序项目中，项目经理每周发送一次有关项目状态以及后续活动的电子邮件。该应用程序的一位关键用户抱怨应用程序停用影响他们的工作绩效。项目经理接下来应该如何做？A.按照计划活动继续工作。B.向主管报告关键用户的情
32、况。C.审查相关方分析并更新包含该关键用户。D.审查相关方分析并通知所有相关方将该关键用户包含在所有电子邮件中。1 8、A human resources (HR) information system is completed according to the projectsspecifications. After using the HR system for the first time the human resources manager statesthat old system project provided more information than new system
33、, what should the projectmanager have done to prevent this situation?A. defined a contingency planB. conducted an appropriate stakeholder analysisC. create the work breakdown structureD. initiated a change request按照项目技术规范，人力资源（HR）信息系统已完成。在一次使用新HR系统后人力资源经理表示旧系统比新系统提供更多的信息。若要防止这种情况，项目经理应该做什么?A.制定应急计划B
34、.运行适当的相关方分析C.创建工作分析结构D.提出一项变更请求1 9、A new project manager compiles the stakeholder register for the process management and toreview previous projects. Which of the following is a reference for the stakeholder.A. Cross-functional flowchart that shows all steps in the process managementB. Communication
35、s management plans within previous project recordC. Detailed charter of the new projectD. Customer survey data for the audit management process为自动化审计管理流程以及审查之间项目的记录，新项目经理编制相关方登记册。项目经理应该使用下列哪一项作为相关方登记册的参考？A.显示审计管理流程所有步骤的多职能流程图B.之前项目记录中的沟通管理计划C.新项目的详细章程D.审计管理流程的客户调查数据2 0、A project manager is working o
36、n a project to launch a new internet service. The projectmanager plan that this work is to be done by the support team .The support team does not wantto be the work because they do not have the necessary expertise and claim that they have never作业-相关方管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 47heard of
37、 the project.What is the root cause of this problem?A. Communication plan was not usedB. Project manager did not involve all the stakeholdersC. Support team is not prepared to do taskD. Project manager did not identify lack-of-expertise risks.某项目经理目前负责一个项目，旨在推出一项新的网络服务。项目经理计划让支持团队执行此项目工作。支持团队由于不具备必要
38、的专业知识而不愿承担工作，并声称他们从未听说过该项目。该问题的根本原因是什么？A.未实施沟通计划B.项目经理未能让所有相关方参与进来C.支持团队不愿承担此项工作D.项目经理未对缺乏专业知识的风险加以识别。2 1、Individuals outside of the project are undermining major deliverables. What could the projectmanager have better developed to prevent this issue？A. Scope statementB. Work breakdown structureC. S
39、takeholder management strategyD. Project management plan项目以外的个人破坏主要的可交付成果.若要预防这个问题，项目经理可以更好地制定下列哪一份文件？A.范围说明书B.工作分解结构C.相关方管理策略D.项目管理计划2 2、One of your team members informs you that he does not know which of the many projectshe is working on is the most important. Who should determine the priorities a
40、mong projects in acompany?AThe project managerBThe project management teamCThe project management officeDThe team1、一团队成员告诉你，他不知道自己负责的项目中哪个最重要。公司中谁确定项目的优先级？A、项目经理B、项目管理团队C、项目管理办公室D、项目团队2 3、A project is plagued by changes to the project charter. Who has the primary responsibility todecide if these cha
41、nges are necessary?作业-相关方管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 48A. The project managerB. The project teamC. The sponsorD. The stakeholders9、一个项目因为项目章程的修改而难以进行下去。谁有权决定对项目章程的修改？A、项目经理B、项目团队C、发起人D、相关方2 4、During project executing, a project manager from the information systems department istrying to
42、complete the project, yet is constantly faced with interference from the manager of theengineering department. The engineering department keeps changing the resources assigned tothe project team and their availability. What type of matrix does this represent?AStrong matrixBWeak matrixCFunctional mat
43、rixDTight matrix1 0、在项目执行期间，来自于信息部门的项目经理负责完成项目，但工程部门的经理经常干涉到项目。工程部门经理经常改变放在项目上的资源。此项目处于哪种矩阵组织中？A、强矩阵B、弱矩阵C、职能矩阵D、紧密矩阵2 5、Under a certain contract, a list of allowable costs is established for supplier reimbursement.The supplier is paid $ 1 0 2 ,0 0 0 , of which $ 8 0 ,0 0 0 is actual cost. The origi
44、nal cost estimate of thecontract is $ 9 0 ,0 0 0 and $ 2 0 ,0 0 0 is incentive fee. The supplier gets a 2 0 % share of cost savingsachieved. This is which of the following types of contracts?A. Fixed-price incentive-feeB. Cost-plus-fixed-feeC. Fixed-price with economic price adjustmentD. Cost-plus-i
45、ncentive-fee5、在某种特定合同下，确定有可列支成本作为供应商的补偿。供应商已获得$ 1 0 2 ,0 0 0的支付款项。其中$ 8 0 ,0 0 0为实际成本。合同原始成本估算为$ 9 0 ,0 0 0，$ 2 0 ,0 0 0作为奖励酬金。对于实现成本节约，供应商获得其中的2 0 %。这属于下列哪一个合同类型？A、固定总价加奖励费用合同B、成本加固定费用合同C、可按经济指数价格调整的固定总价合同D、成本加激励费用合同2 6、1 . Which of the following is a tool of the Manage Stakeholder Engagement?AExpe
46、rt judgment.作业-相关方管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 49BInterpersonal skills.CMeetings.DInformation management systems.1、下列哪一项是管理相关方期望的工具？A专家判断B人际关系技能C会议D信息管理系统2 7、Which of the following is an output of the Plan Stakeholder Management?AStakeholder register.BIssue log.CWork performance informati
47、on.DStakeholder management plan.2、下列哪一项是规划相关方管理的输出？A相关方登记册B问题日志C工作绩效信息D相关方管理计划2 8、A major construction project has been having a lot of schedule changes due to unanticipatedweather problems. Who is it BEST to notify of these changes?A. Stakeholders.B. Sponsor.C. Project team.D. Functional managers.3
48、、由于不可预料的天气原因，一个主要建设项目遇到了很多进度方面的变更。谁最应该知道这些变更信息？A.相关方。B.发起人。C.项目团队。D.职能经理。2 9、A project manager is initiating a new project. What is the main reason for identifying allstakeholders？AIdentify costs and plan a budgetBUnderstand expectations and maximize positive influence.CPlan communications and colle
49、ct requirementsDPlan quality and identify risks4、项目经理正在启动一个新项目，识别所有相关方的主要原因是什么？A识别成本并计划预算B了解预期期望，并将正面影响最大化C计划沟通和收集需求D计划质量和识别风险作业-相关方管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 41 03 0、Who determines the project scope requirements of a new project?A. The customer.B. The stakeholders.C. The project manager.D. Senior manager谁确定新项目的项目范围需求？A客户。B项目相关方。C项目经理。D高层管理层。3 1、A discretionary dependency is one that is based on:A. Experience.B. The needs of s
