1、作业-资源管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 41资源管理1、Your project has been under way for some time, but indicators show that it is in trouble. Youhave observed all the following symptoms of bad teamwork in your project team exceptA. FrustrationB. Excessive meetingsC. Lack of trust or confidence in t
2、he project managerD. Unproductive meetings你的项目已经实施了一段时间，但是一些现象表明实施过程中发生了问题。不良的项目团队有以下几个表现，下列哪一项不属于不良项目团队的特征？A沮丧的士气B过多的会议C对项目经理缺乏信任和信心D无结果的会议2、During a conflict resolution process, a manager seeks individual opinions from team members.The project manager uses which of the following resolution techniq
3、ues?A. AvoidingB. CollaboratingC. CompromisingD. Smoothing在冲突解决过程中，项目经理要求每个团队成员的个人意见。项目经理使用的是下列哪一项解决技巧？A.回避B.合作C.妥协D.缓解3、下列哪一项技术通过检查备选方案解决冲突并要求相关方公开对话来解决异议？A.妥协B.合作C.强迫D.缓和4、两名项目团队成员都对某个解决方案意见不一致，在两名团队成员之间造成紧张气氛，项目经理下一步该怎么做？A.在风险管理日志中记录该问题B.将冲突作为问题对待，通过检查备选方案来解决C.将冲突上报给项目发起人D.连夜考虑该问题，并在早晨做决定5、在团队会议中
4、产生了许多意见分歧，项目经理使用征集多数代表意见来解决冲突，这称作下列哪一项技术？A.回避作业-资源管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 42B.强迫C.撤退D.合作6、At a project status team meeting，one team member disagrees with another team memberregarding a corrective action. The debate escalates and they are soon both speeding adamantly.Other team member
5、s are not participating. The project manager directs the team on thecorrective action to use. What conflict resolution technique did the project manager use？ACompromisingBForcingCWithdrawingDSmoothing在一次项目状态团队会议上，一名团队成员与另一名团队成员在纠正措施方面有不同意见.争论持续升级，很快语气都变得很强硬.其他团队成员没有参与.项目经理直接命令团队使用纠正措施.项目经理使用的是哪种冲突解决
6、技巧？A妥协B强迫C撤退D缓解7、Retreating from an actual or potential conflict resolution is which of the following techniquesto resolve a conflict?A. Smoothing/accommodatingB. Withdrawing/avoidingC. CompromisingD. Collaborating从实际或潜在冲突解决方案退出属于下列哪一项冲突解决技巧？A.缓解/包容B.撤退/回避C.妥协D.合作8、Which of the following conflict re
7、solution techniques is used when the conflicting parties areuncooperative and unassertive?A. WithdrawalB. ConfrontationC. CompromiseD. Smoothing如果冲突双方虽不配合但也不固执，应该使用下列哪一项冲突管理?A回避B面对C妥协D缓解作业-资源管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 439、In organizing a project, a project manager must deal with conflic
8、t. Which statement is trueregarding conflict in projects?A. A matrix form of organization can produce a lack of clear role definitions and lead toambiguous jurisdictions between and among functional leaders and project managers.B. Sources of conflict include project priorities, PERT/CPM schedules, A
9、dminister Procurementsprocedures, and type of contract.C. Conflict is to be avoided whenever possible.D. Strong matrix project managers have few human resource conflicts, because they can dictatetheir needs to functional managers.在组织一个项目的实施过程中，项目经理必须处理各种冲突。以下有关项目冲突的陈述哪一项是正确的：A矩阵形式的组织方式可能导致职能划分不清，以及各
10、职能领导和项目经理的职权不明确B冲突的来源包括项目优先级、PERT/CPM时间表、管理采购程序以及合同类型C尽可能地避免冲突D强矩阵项目的项目经理在人力资源方面的冲突较少，因为他们能够对职能经理提出要求1 0、A project manager takes over a large project supported by culturally diverse workforce.Within a week, it becomes clear that there is a significant conflict among two of the groupsbecause the form
11、er project manager favored one group with special perks and accommodations.What should the new project manager do?A. Immediately begin facilitating a satisfactory resolution to the conflict using a collaborativeapproach resolution.B. Find out why the project manager favored one group.C. Post a new s
12、et of rules and regulations in s public location for all groups to see.D. Report the problem to human resources.项目经理接手一个大型项目，该项目由不同文化的人员支持。不到一周时间，项目经理就发现其中有两组人员存在明显冲突,因为前任项目经理更偏爱其中一组人员，为他们提供特殊的补贴和住宿条件。新项目经理应该怎么做?A.使用协作的方法,立即开始一个满意的解决方案来减轻冲突B.找出前任项目经理偏爱其中一组的原因C.在公共地点张贴所有成员都能看到的新规则和制度D.向人力资源部报告此事1 1、A
13、 project team works, overtime to compensate for resource constraints. The project managernotices a conflict between two team members is causing a split in the project teams dynamics.What should the project manager do first to resolve the conflict and restore the project teamsfocus?A. Issue a verbal
14、warring to the two team members causing the conflict.B. Reallocate the resources to avoid future conflicts.C. Meet with the team to identify key issues and allow open discussion to resolve.D. Escalate the team conflict to the project sponsor.项目团队加班工作来补偿资源制约条件。项目经理注意到两名团队成员之间的矛盾正在导致项目团队精神动力的分散。项目经理首先
15、应该怎么做来解决矛盾并恢复项目团队的注意力？作业-资源管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 44A.给导致矛盾的两名团队成员签发口头警告B.重新分配资源，避免将来产生的冲突C.团队开会，确定关键问题所在，并允许公开讨论解决D.上报给项目发起人1 2、Team member A wants to leave the team, complaining about team member Bs personality.What should the project manager do？A. Talk with both team members sepa
16、rately to understand the facts about their currentrelationshipB. Advice team member A that team member B. will be removed from the projectC. Address the conflict in a team meeting and facilitate a resolutionD. Ask the team members to try to work together until the end of the project团队成员A希望离开团队，不断抱怨团
17、队成员B的个性，项目经理应该怎么做？A.与二名团队成员分别谈话，了解他们当前关系的真实情况B.告知团队成员A会把团队成员B从项目中开除C.解决团队会议上的冲突，并促进解决方案D.让团队成员尝试合作到项目结束为止1 3、A junior project team member questions the methods in a proposal submit from anothermember. The argument between the team members now is threat to the project schedule. Aftercareful considera
18、tion, the project manager agrees with the junior team member to modify theproposal.What method is the project manager using?A. CollaborateB. SmoothC. ForceD. Withdraw一位初级项目团队成员对一位高级团队成员提交的建议书中的方法提出质疑。这两名团队成员的争论现在威胁到项目进度。仔细考虑之后，项目经理同意初级团队成员的意见，修改建议书。项目经理使用的是什么方法？A.合作B.缓解C.强迫D.撤退1 4、In a critical proj
19、ect phase, team performance is decreasing due to internal conflicts amongthe members. The reason for conflicts is unknown, however, the issues must be resolved.What should the project manager do next?A. Speak separately with each member to understand the reasons for the conflicts and the issues.B. E
20、xercise authority as the project manager and force the team to proceed without other issuesthat could affect project performance.C. Speak separately with each member to understand the reasons for the conflicts to resolvethemselves.D. Escalate the issues to the steering committee.作业-资源管理创新 专业 高效 进取 共
21、赢IT管理智慧IT NEEQ：8 3 8 5 0 45在一个关键项目阶段中，由于团队成员之间的内部冲突导致团队绩效下降。冲突的原因不明，但是问题必须解决。项目经理接下来应该怎么做？A.与每名团队成员分别谈话，了解冲突的原因并解决问题。B.项目经理行使职权，并在不产生能够影响项目履行的其他问题情况下强迫团队继续工作C.与每名团队成员分别谈话，了解冲突的原因，并允许他们自己解决冲突。D.将该问题上报给指导委员会。1 5、After noticing a conflict within the team, the project manager attempts to emphasizing the
22、areas on which the team agrees and de-emphasizing the areas on which the team disagrees. Thisis an example of which of the following conflict resolution？A. Compromise/ReconcileB. Smooth/AccommodateC. Collaborate/Problem solveD. Withdraw/Avoid在得知团队中发生冲突之后，项目经理尝试通过强调团队达成共识的方面、而不强调未达成共识的方面来解决冲突。这属于以下哪一
23、种冲突管理的范例？A.妥协/调解B.缓解/包容C.合作/解决问题D.撤退/回避1 6、The project manager takes over a project in the execution phase. Some of the projectmembers are in the process of looking for other assignments and want to leave the project teamdue to internal team conflicts.What method should be used to understand the cau
24、se foe the conflicts and find solutions?A. SmoothingB. CompromisingC. ForcingD. Collaborating项目经理接管一个处于执行阶段的项目。某些项目成员处于寻找其他任务的过程，由于内部团队冲突想要离开项目团队。若要了解冲突的原因并找到解决方案，应该使用什么方法？A.缓解B.妥协C.强迫D.合作1 7、A team member disagrees with specifications provided by the business analyst and continuework on a task. Thi
25、s causes a delay to the project. The project manager arrange meeting betweenthe two team members to discuss their differences. Ultimately the team agree on thespecifications and the project is back on track. Which conflict management technique did theproject manager use?A. Withdraw/ AvoidB. Smooth/
26、Accommodate作业-资源管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 46C. Focus/ DirectD. Collaborate/ Problem Solve一名团队成员不同意业务分析师提供的技术规范，并拒绝继续一项任务的工作，这导致项目停顿，项目经理安排与这两名团队成员之间的会议，并讨论他们的分歧，最终团队成员统一技术规范的意见，并且项目恢复正常速度。项目经理使用的是哪一种冲突管理技术？A.撤退/回避B.缓解/包容C.强迫/命令D.合作/解决问题1 8、Towards the end of a large infrastructure proj
27、ect the tension rises, and conflicts betweenteam members occur more frequently. This affects the productivity of the team, and takes thefocus away from completing the scope. To restore order the project manager putts two peopleoff the team and replaces them with others.What strategy does the project
28、 manager use?A. ForcingB. AvoidingC. CompromisingD. Exchanging在一个大型基础设施项目快结束时，紧张状态上升，团队成员之间越来越经常发生冲突。这影响到团队生产效率，关注的重点是完成工作范围，为了恢复秩序，项目经理开出了两名团队成员，并让其他人代替他们。项目经理使用的是什么策略?A.强迫B.回避C.妥协D.交换1 9、One of the project managers major challenges is organizing and managing the project teamin a multi-culture proj
29、ect. What are examples of tools and techniques the project manager coulduse for this purpose?A. Observation and conversation, performance appraisals, conflict management.B. Performance appraisals, conflict management, organization charts.C. Conflict management, roles and responsibilities, staffing m
30、anagement plan.D. Issue log, work performance information, roles and responsibilities.在一个多元文化项目中，项目经理面临的主要挑战之一就是组织和管理项目团队。项目经理可以利用以下哪些工具和技术来组织和管理项目团队？A.观察和对话、绩效评估、冲突管理B.绩效评估、冲突管理、组织图C.冲突管理、角色和职责、人员配备管理计划D.问题日志、工作绩效信息、角色和职责2 0、A project manager should use which of the following techniques to help the
31、m improvecommunication and reduce differences among project team members?作业-资源管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 47A. Co-location.B. Virtual teams.C. Training.D. Negotiation.项目经理应使用下列哪一种技术来帮助他们改善沟通和减少项目团队成员之间的差异？A.集中办公B.虚拟团队C.培训D.谈判2 1、A project manager who works in a functional organization wa
32、nts to build a strong team forthe project. However, the functional managers have their own priorities and do not offer him themost experience resources. What should the project manager do next?A. Review the roles and responsibilities and update the training needs.B. Consult the human resource manage
33、ment plan to validate these profiles and teamperformance assessment.C Follow the change control process and change scope of the project to adjust available resourceD. Update the project baseline and communicate the delay to stakeholder about staffing issues.在一个职能型组织中工作的项目经理希望为项目组建一支强大的项目团队，而职能经理们有他们
34、自己的优先顺序，没有提供最有经验的资源。项目经理接下来应该怎么做？A.审查角色和职责并更新培训需求。B.查询资源管理计划，核实这些情况，并开展团队绩效评估。C.执行整体变更控制流程，调整项目范围以适合可用的资源。D.更新项目基准，并与相关方沟通人员配备问题造成的延期。2 2、A team member is not performing well on the project because she is inexperienced in systemdevelopment work. There is no one else available who is better qualified
35、 to do the work. What isthe BEST solution for the project manager?A. Consult with the functional manager to determine project completion incentives for the teammember.B. Obtain a new resource more skilled in development work.C. Arrange for the team member to get training.D. Allocate some of the proj
36、ect schedule reserve.一团队成员表现不佳，因为她没有系统开发工作的经验。此时没有更合适的人选。项目经理最好的做法是：A.和职能经理商量以决定团队成员的项目完成奖励B.找到更有开发工作经验的人C.安排团队成员进行培训D.分摊一些项目计划准备金2 3、在执行项目期间，项目经理认识到团队的表现不够出色.团队沟通不良.团队成员都独立工作。项目经理应该怎么做？A与一线经理和项目团队开会，讨论这种情况作业-资源管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 48B考虑更换某些项目团队成员C与整个项目团队进行非正式谈话D请求资金，开展团队建设训练2 4、A
37、 project team is comprised of suppliers and teams from several different countries. Duringthe project execution, the project manager realizes that due to cultural and language difference,the team lacks cohesion. What should the project manager do to maximize team performance?A. Use networking toolsB
38、. Apply conflict management techniqueC. Promote team-building activitiesD. Implement project performance appraisals项目团队由来自多个不同国家的供应商和团队组成，在项目经理认识到由于存在文化和语言差异，项目团队缺乏凝聚力。项目经理应该怎么做来尽可能提高绩效？A.使用人际交往工具B.应用冲突管理技术C.推动团队建设活动D.实施项目绩效评估2 5、The installation project has a CPI of 1 .0 3 and an SPI of 1 .0 . Ther
39、e are 1 4 team members andeach team member had input into the final project management plan. The customer hasaccepted the three deliverable completed so far without complaint and the responsibilityassignment matrix has not changed since the project began. The project is being completed in amatrix en
40、vironment and there are no contracts needed for the project. Though the sponsor ishappy with the status of the project, one of the team members is always complaining about howmuch time his project work is taking. Which of the following would be the BEST thing for theproject manager to do?A. Review t
41、he reward system for the project.B. Try to improve schedule performance of the project.C. Meet with the customer to try to extend the schedule.D. Gain formal acceptance in writing from the customer.一安装项目的成本绩效指数为1 .0 3，进度绩效指数为1 .0。团队有1 4名成员，每名成员都参与了最终项目管理计划。客户已经接受了现已完成的3项交付成果，没有提出异议。从项目启动开始，责任分配矩阵还没有
42、变动。该项目是在矩阵环境中完成的，不需要合同。虽然发起人对项目状态表示满意，但是一名团队成员总是抱怨说他在项目工作花了太多时间。项目经理最好怎么办？A.审核项目的奖励体系B.改进项目的进度执行C.会见客户，试图延长进度计划D.从客户的书面材料中取得认可2 6、The highest point of Maslows hierarchy of needs is:A. physiological satisfaction.B. attainment of survival.C. need for association.作业-资源管理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3
43、8 5 0 49D. esteem.在马斯洛需求层次理论中，最高级的需求是：A.生理需求B.生存需求C.社交需求D.自尊2 7、The team is experiencing low morale, and significant conflict exists between members.Project meetings are ineffective with multiple team members speaking at the same time.The team is in which of the following stages of development?A. Ad
44、journingB. PerformingC. StormingD. Forming团队士气低落。团队成员之间存在严重冲突，多名团队成员同时发言，造成项目会议没有成效。团队处于下列哪一个发展阶段？A.解散阶段B.成熟阶段C.震荡阶段D.形成阶段2 8、A project manager works in a team of people with different cultures and languages. Trainingbegins, trust is built and the team members are working together toward project goa
45、ls. The teamis in which of the following stages of development?A. FormingB. StormingC. NormingD. Adjourning项目经理所在的团队里，成员来自于不同文化和语言背景。培训开始，建立信任，然后团队成员一起工作，共同实现项目目标。项目团队处于下列哪个发展阶段？A.形成阶段B.震荡阶段C.规范阶段D.解散阶段2 9、A project with a challenging schedule has several stakeholders with conflicting objectives. To
46、ensure the project remains on track, the project manager must assist with team building,handling conflict, and applying active listening. The project is in which of the following stages ofteam development?A. AdjourningB. StormingC. NonmovingD. Performing一个进度计划具有挑战性的项目中，多名相关方的目标互相冲突。为确保项目顺利推进，项作业-资源管
47、理创新 专业 高效 进取 共赢IT管理智慧IT NEEQ：8 3 8 5 0 41 0目经理必须协助建立关系，处理冲突以及应用积极倾听技巧。项目处于团队发展的哪一个阶段？A.解散阶段B.震荡阶段C.规范阶段D.成熟阶段3 0、The successful project manager must have good negotiation skills that include?AActive listeningBIssue escalationCPersuasivenessDTeam building成功的项目经理理必须具备良好的谈判技巧，包括：A积极倾听B问题升级C说服D团队建设3 1、W
48、hile forming a cross-functional project team, the project manager is not given direct controlover the selection of team members. What should the project manager do？AConduct team-building activities with the assigned team members.BNegotiate with the functional manager to ensure the project receives c
49、ompetent staffCCo-locate the project team to enhance project performanceDEstablish ground rules to provide clear expectations regarding acceptable team behavior.在组建一支跨职能项目团队时，项目经理没有获得选择团队成员的直接控制权。项目经理应该怎么做？A与已获任命的团队成员一起开展团队建设活动.B与职能经理协商，确保项目能获得可胜任工作的员工.C让项目团队集中办公，提高项目绩效D制定基本规则，提出对可接受的团队行为的明确期望.3 2、The project manager in a matrix organization is starting a new project , and identifies a criticalresource in the organizations staffing inventory. This resource is
