1、Unit 9Arrival Passengers Formalities,English for Civil Aviation Ground Service,English for Civil Aviation Ground Service,Do you know any terms involved in flight-ticket-purchasing? Please share them with each other.,Business English,formalities of departing or arriving for passengers,Discuss the fol
2、lowing questions in pairs or in small groups and tell your partner what you will do in these situations:,What will you do if you find your luggage is missing?,What vehicles do you prefer to take for transferring to the city center from the airport terminal?,Have you ever experienced a delayed flight
3、? What would you do if your connecting flight were delayed?,How can you find a hotel in a city youve never been to?,Domestic Passengers 国内旅客,Business English,Setting: Mr. Wang and his team which consists of 9 team members have been to Shanghai on business for one week. Now they are landing at Beijin
4、g Airport on CA 157.,Dear Passengers, if the airplane stops at boarding bridge of the Terminal Building, you can enter the Luggage Claim Hall on the 1st floor along the airport passage of the 3rd floor; if you arrive at the Terminal Building by ferry bus, you can enter the Luggage Claim Hall directl
5、y after getting off the bus.,Business English,Luggage Claim Hall is located on the 1st floor, with Luggage Claim Carousel Screen installed at its entrance. You can find out which carousel your luggage will be arriving from the screen. If you have a lot of luggage, you can use luggage trolley for fre
6、e or choose trolley service. In order to prevent your luggage from being mistakenly taken, airport personnel will check your luggage tag/number at the entrance. Your cooperation is highly appreciated.,Dialogue Domestic Passengers(1) 国内旅客,Read the following dialogues with your partner and finish the
7、exercise below: Setting：Mr. Wang and his team are going to the Luggage Claim Area. C: Sir, what can I do for you? P: we deplaned from flight MU268 just now. But now we dont know where to get my baggage. C: You may go through this gate, and then you will be in the luggage claim hall for the domestic
8、flights. Your baggage will be put on conveyer belt 3 in 5 minutes. P: Thank you very much.,Dialogue - Domestic Passengers(2) Claiming Baggage 国内旅客认领行李,Business English,P1: Look! Our flight number has appeared on the screen. P2: Yeah, the belt is moving. Our baggages will appear on the belt at once.
9、P1: I think youd better stay behind to gather our suitcases. Let me take them down from the belt by myself. P2: Let me help you. That will be too much for you. P1: No problem. Look, my suitcase is coming. P2: Mine is immediately after yours. P1: Has everyone got your baggage? P2: Yes, Ive got mine.
10、They all have got theirs. P1: Good. Please wait here for a minute. Im going to get some carts. Liu, could you please go with me? P2: All right.,Business English,Passengers(2) Claiming Delayed Baggage 国内旅客认领行李,C: Sir, what can I do for you? P: Ive been waiting here for half an hour. All passengers co
11、ming with me have got theirs. I think they may have already left the airport by now. But I havent got mine yet! C: Would you please patiently wait for another 10 or 15 minutes? P: I have to.,(Half an hour later) P: Sorry, sir. I dont think my baggage can come today. What shall I do? C: Could you ple
12、ase show me your baggage stubs? P: Yes, here they are. C: Ok, Ill go to the airport inquiry office to have a check. Please wait. (10 minutes later) C: Sir, just now I went to the airport inquiry office. They called Shanghai Hongqiao International Airport. P: What did they say? C: A porter put your b
13、aggage in a wrong place; and your bags werent loaded in the airplane you flew. But later on, they found the problem, and put them on the next flight.,P: When does the flight arrive here? C: The interval between the two flights is only 1 hours. Since your flight arrived here about 50 minutes ago, it
14、will arrive here in 30 minutes. Would you please go to the waiting room and have a short rest? When the flight arrives, Ill come here and help you claim your baggage. P: Ok! Thanks a lot. (40 minutes later) P: Ive seen my baggage. Thank you for your help. C: Youre welcome.,Match the explanations wit
15、h the words below:,1. luggage tag a. A product purchased by a tourist as a reminder of a holiday. 2. shuttle bus b. The part of the bus that carries goods. Also known as the boot. 3. trunk c. A large mechanical apparatus that carried luggage to air- travelers inside the airport. 4. partner airlines
16、d. A bag that is supported by the shoulders with double handles and lies across the back. Backpacks are supported on either one or both shoulders. 5. backpack e. a label made of cardboard or plastic or metal attached to the luggage to show the identity of the luggage.,6. carousel f. A bus serving as
17、 a transporting vehicle sending passengers from the airport to different places of the city. 7. souvenir g. The Sheraton hotel chain is a member of Starwood Hotels. 8. Sheraton h. A journey or route all the way around a particular place or area. 9. circuit i. Those could help you as passenger captur
18、e the award seat or earn miles faster toward a future free trip. As airlines have different partners with different regional networks, certain carriers may be more beneficial than others.,1.e, 2.f, 3. b, 4. I, 5.d, 6. c, 7. a, 8. g. 9. h.,Keys,Business English,You will enter the Greeting Hall after
19、luggage claim, where you can meet your relatives and friends, ask for more information at Hotel Reception and Inquiry counter, or exchange currency at bank. Walking out for the Greeting Hall, you can choose airport bus or taxi to leave the airport.,Business English,Dialogue - Domestic Passengers(3)国
20、内旅客,Listen to the dialogue and fill out the blanks: Setting: Wang and his team are going to the shuttle bus counter at the airport.,C: What can I do for you, sir? P: I want to _. Do you go there? C: Yes, we have a bus leaving in 10 minutes. _. The Jianguomen Hotel is the 4th stop. It takes about an
21、hour. P: That sounds good. We have a lot of luggage. Could you manage that? C: Sure. The bus has a _.,P: How much does it cost? C: Its RMB30. Thats much cheaper than a taxi. But _. P: Im happy with that. Thanks. C: OK, please wait in _ and the driver will call you when the bus is ready to leave. I h
22、ope _.,go to the Jianguomen Hotel in the City It does a circuit of the city hotels large trunk which can carry all the baggage you can imagine. I need to mention that we dont take credit cards. the bus lounge you have a pleasant stay in Beijing.,Keys,Business English,Information Bank,I According to
23、Notice on Inspection and Quarantine for Immigration to China, the following items are prohibited for entry: Humans blood and its products; Fruits, capsicum, eggplant and tomato; Animal corpse and its specimen Soil; Animal pathogen, destructive insect and other harmful organism; Alive animal (except
24、pet dog or cat) and animals genetic material, including semen, fertilized egg and embryo, etc.;,Business English,Information Bank,Egg, pelt, bristle, coffin bone, horn, meat (including viscera) and their products; fresh milk, cheese, butter, cream, whey mist, silkworm chrysalis, silkworm egg, animal
25、s blood and their products; aquatic animal products; Transgenic biological material; Worn-out clothes.,Business English,Information Bank,II According to applicable provisions issued by China Customs, the following items are prohibited for entry: All kinds of weapons, imitative weapons, ammunition an
26、d explosive objects; Spurious currency and feigned marketable securities; Print, film, photo, disk, movie, tape, videotape, videodisc, laser disk, computer storage medium and other objects, which are harmful to Chinese politics, economy, culture and morality; Various acrid poison; Opium, morphine, d
27、iamorphine, bhang, as well as other dope and psychoactive drug that may cause addiction; Animal, plant and their products, with dangerous germ, destructive insect and other harmful organism; Food stuff, medicine or other objects, which are from epidemic areas and harmful to human and animals health,
28、 or other pestiferous ones.,Business English,International arrival:,shorten v. 缩短 delay n. 耽搁、迟滞,VOCABULARY ASSISTANT,Setting: Mr. Williams and his family are landing at Beijing International Airport for sightseeing in China.,Step 1 Arrival,Read the statement below and get familiar with the formalit
29、ies:,Step 2 Inspection and Quarantine,According to the requirement of inspection and quarantine authorities, passengers are required to fill out Entry Health Quarantine Declaration Card honestly. Passengers from epidemic-stricken area of yellow fever should present valid vaccination certificate of y
30、ellow fever to Inspection and Quarantine authorities.,Business English,Step 3 Immigration,Overseas passengers should possess valid passport and entry visa; Chinese passengers should possess valid passport. On arrival of a Chinese port, passengers should present filled-in Entry Registration Card, tog
31、ether with passport and visa to the immigration check post for inspection.,Business English,Step 4 Baggage Claim,Read the following situational dialogues and finish the exercises below,P: Hello, Miss. I cant find my baggage here. C: Dont worry, sir. Have you got your baggage check? P: Yes, here you
32、are. C: Did you fly flight CA561 from New York? P: Yes. I got here a moment ago. C: Did you come here alone or with other people? P: I came here with my family, my wife and my son. Theyve got theirs. I have two pieces, but so far I havent got any.,DialogueInternational Arrival Baggage Claim(1) Mislo
33、aded Baggage 国际旅客提取行李行李装错,Business English,(Two more days later) C: Hello, this is Beijing International Airport. P: Hello, this is Neal. C: Good news for you, Mr. Williams. Your baggage has been found in Bangkok International Airport. Do you want to have them sent here? P: Yes, as soon as possible.
34、 C: OK. Ill inform Bangkok International Airport of sending your baggage here as soon as possible. P: Thank you again.,Business English,C: All right. Ill try to help you find it. Maybe they will come on the next flight. How long will you stay here? And would you please leave your name, telephone num
35、ber and address here? P: OK. Im Neal Williams. Well sightsee here for 2 weeks. This is my address and telephone number in hotel. C: If we get any information about it, Ill inform you, sir. And you may also call us up or come to the airport at any time. Sorry to have given you so much trouble. P: No
36、trouble at all. Bye. （3 days later） P: Hello. This is Neal Williams speaking. C: Hello. This is Beijing International Airport. You are the gentleman looking for the lost baggage, arent you? P: Yes, I am. P: So far as I know, your baggage was not loaded on the flight you took. We have faxed New York
37、Airport. They are trying to trace it. Ill tell you as soon as I get any information. C: Well, thank you.,Answer the questions according to the dialogue above: When you lose your baggage and inform to the airport, what detailed information you need to offer to the clerk?,Business English,Information
38、bank,国内部分航空公司代码 中国国际航空公司 CA 中国东方航空公司 MU 中国西北航空公司 WH 厦门航空有限公司 MF 中国南方航空公司 CZ 上海航空公司 FM 中国西南航空公司 SZ 山东航空公司 SC国外部分航空公司代码 法国航空公司 AF 澳大利亚快达航空公司 QF 英国航空公司 BA 瑞士航空公司 SU 大韩航空 KE 芬兰航空公司 AY 德国汉莎航空公司 LH 日本航空公司 JD 美国西北航空公司 NW 全日空公司 NH 韩亚航空公司 OZ 新加坡航空公司 SQ 美国联合航空公司 UA 荷兰皇家航空公司 KL,Business English,Dialogue Intern
39、ational Arrival Baggage Claim(2) Baggage Not Found 国际旅客提取行李,C: Im sorry Mr. Williams; were not able to locate your baggage yet. P: What shall I do? C: Please dont worry, sir. First we need to fill out a delayed baggage report and a customs clearance form. This will allow us to clear your baggage thr
40、ough customs on your behalf when your bag does arrive. P: OK.Here you go. C: You also need to complete an irregularity report. Make sure all the appropriate blanks are filled out. Thank you. Sir, tracing efforts will begin immediately with our,locate v. 查找的地点，定位 customs clearance 结关，海关放行 irregularit
41、y n. 不规则，无规律 trace v. 追踪 apprise vt. 通知 reimbursement n. 付还，退还 deter v. 阻止,VOCABULARY ASSISTANT,computerized tracing system. All bags that fit the description of the bag, both within Air China and all other major carriers worldwide, will be checked and then forwarded here on the first available flig
42、ht.,P: You think my bag can be found? C: Its hard to say, but our experience has shown that most missing bags arrive the next day. P: OK, Ill call you to check tomorrow.,C: No, you neednt do that. We will contact you every day for the first four days and keep you apprised of the situation. P: Fine.
43、Thank you.,C: In the rare event that even after 96 hours we have been unable to locate your baggage, a copy of your file will be forwarded to our Central Baggage Service Office in Beijing. Air China. This department will then use its extensive tracing capabilities with all other carriers in an effor
44、t to locate your baggage. In any event, we will take full responsibility until the baggage is found or a fair compensation has been made. P: But the thing is that I have no change of clothes and no daily necessities during my stay here. C: Mr. Williams, we apologize for inconveniencing you in this w
45、ay. Wed like to offer you up to RMB 200 to purchase any personal necessities you may need while waiting for your baggage to arrive. P: Can I get cash from you? C: According to our accounting regulations, you keep your receipt and send it to our office. Well issue a check for the reimbursement. Mr. W
46、illiams, once again we apologize for this inconvenience and hope that this will not deter you from using Air China again in the future.,Dialogue International Arrival Baggage Claim(3) Baggage Found 国际旅客提取行李,C: Good morning. Can I help you? P: Yes. Im afraid my suitcase is missing. C: Dont worry. Cou
47、ld you tell me your flight number?,P: CA561 from New York. C: Did you go the right baggage claim area for your baggage? P: Yes. I waited until all the bags came out on the conveyor belt. C: May I see your ticket and baggage claim checks? P: Here you are. C: Sir, I see that you checked in 2 pieces of
48、 baggage. Did any of them come out?,P: Yes, only one piece and I did not find the other, my black suitcase. C: Let me check unclaimed baggage records for you. P: Thank you. C: Im sorry its not in the records. Ill call our agent at the belt side to double check any left baggage. P: .What did they say? C: I have good news. We have located your suitcase, sir. Its lying by the belt side. Please follow me to belt No. 4 to pick up your suitcase. P: Thank you very much. C: You are welcome.,Dialogue International Arrival Baggage Claim(4) Baggage Being Traced国际旅客提取行李,
