1、Unit Six,Service for special passengers,Unit 6 Service for special passengers,Discussion: What are the special requests and needs that passengers have? As a clerk, how do you assist your passengers to solve their difficulties?,Passengers with child / children,Unaccompanied minors,Paswith physical se
2、ngers difficulties,VIP,Pregnant women,Religious traveler,Dialogue - check in for passengers with children,buggy: 婴儿车 emergency exit：紧急出口 infant：婴儿 sharp: 尖的 eyebrow tweezers: 眉毛夹 pin: 别针 needle： 针,VOCABULARY ASSISTANT,Check in for Unaccompanied Children,What are unaccompanied children and what are t
3、he airline rules for them? Listen to the following passage and try to get the answer to these two questions.,Keys 1, unaccompanied children 2, typical restrictions 3, traveling alone 4, at least one adult 5, five 6, twelve 7, proof 8, nonstop flights 9, higher minimum age 10, the last flight 11, 60
4、to 90 12, fees or other costs,uncompanied: 无人伴随的restriction：规定policy：政策 issue: 问题 proof: 证明 minimum: 最低 maximum： 最高 supervision: 监督、管理,VOCABULARY ASSISTANT,Dialogue - check in for unaccompanied children (1),Read the above dialogue carefully and discuss the following question with a partner. Then mak
5、e up short dialogues by reference to the language expressions in the boxes.,How would you help an adult to check in for his or her child who is traveling unaccompanied?, May I have his / her tickets and passport? You will have to fill in a form with details, such as Id like to let you know that well
6、 seat he / she in Will he / she be checking in any luggage? The copy is for him / her to hold onto. Make sure its kept somewhere safe.,Dialogue - check in for unaccompanied children (2),guardian: 监护人cover：封面senior flight attendant：乘务长 badge: 标签 identify: 识别出 escort: 伴随 assist： 帮助 deplane: 下飞机 ground
7、 staff: 地勤人员 inform: 通知,VOCABULARY ASSISTANT,Translate the following sentences into Chinese,he will be easy for our flight attendants to find and watch,pass it to our senior flight attendant on his flight,Here is a badge for an unaccompanied child.,our ground staff at the airport will be informed of
8、 his arrival beforehand and will be ready to meet him.,He will soon be escorted to the cabin crew.,Information Bank Unaccompanied minor requested for carriage-handling advice,无成人陪伴儿童乘机申请书 UNACCOMPANIED MINOR REQUESTED FOR CARRIAGE-HANDLING ADVICE日期(DATE): 至(To) 售票服务处(OFFICE CEA) 儿童姓名(NAME OF MINOR):
9、 年龄(AGE):_ （包括儿童乳名INCLUDING NICKNAME） 性别(SEX):_ 航程(ROUTING) 航班号 FLT NO 日期 DATE 自 FROM 至 TO 航站 STATION 接送人姓名 NAME OF PERSON ACCOMPANYING 地址、电话号码 ADDRESS AND TEL NO 始发站 ON DEPARTURE 中途分程站 STOPOVER POINT 中途分程站 STOPOVER POINT 到达站 ON ARRIVAL 儿童父母或监护人姓名、地址、电话号码 PARENT/GUARDIAN-NAME, ADDRESS AND TEL NO:_ _
10、申请人签字(Signature):_ 经办人签字(Clerk):_,Complete the following dialogue and practice with your partner,1, Who will come to meet him at the airport? 2，Now Ill seat him in a forward row so that our flight attendants find it easy to keep an eye on him. 3, As his guardian, could you please read carefully and
11、complete this Unaccompanied Minor form on the cover of the envelope? 4，Ill put his passport, ticket and other travel documents in the envelope and pass it to our senior flight attendant on his flight. 5，our ground staff at the airport will be informed of his arrival beforhand.,Read the dialogues abo
12、ve carefully and make a similar one with your partner according to the given situation,Mr. Sun takes hia 7-year-old daughter, Lucy to the airport for check-in. Lucy will be travelling to New York unaccompanied. Lucys grandmother will be meeting her at the airport.,Check in for Passengers with physic
13、al difficulties,Dialogue - check in for disabled passengers,sort: 整理 individual：单独的,VOCABULARY ASSISTANT,Listen to the dialogue and complete the blanks,Keys 1, would you like any assistance 2, he is not a passenger 3, We can arrange a wheelchair 4, our information counter 5, take you right on to you
14、r flight,Language practice,Setting: different airlines offer different facilities for passengers who has got special needs. Suppose you are an agent of the following airline companies and introduce these special facilities your company provides for them.,Check in for other special passengers,Dialogue - Check-in for a VIP,lounge: 配有沙发的休息厅relax：放松hesitate: 犹豫,VOCABULARY ASSISTANT,End Thank you!,
