1、1. At the airport, Lily (the local guide) is waiting for a tour group from Canada. The following dialogue is between Lily and Mr. Brown (the tour manager).Lily: Excuse me. Are you Mr. Brown from Canada?Mr. Brown: Yes, I am. Are you our local guide here?Lily: Yes. My name is Lily. Welcome to Beijing.
2、 Mr. Brown: Thank you.Lily: How was your trip?Mr. Brown: Pretty good. People were chatting all the way. They are getting off the plane now.,Unit 1 Meeting Guests at the Airport Part 1 Situational Dialogues,Lily: No hurry. But can I check the luggage first?Mr. Brown: Of course. Here you are. There ar
3、e 18 pieces altogether.Lily: Good. Is everybody here now?Mr. Brown: Let me check. Yes, everyone is here.Lily: Before we move, could you tell the guests to follow my flag since its so crowded here?Mr. Brown: Sure. You go ahead and we will follow you.,2. Lily (the local guide) is waiting for the group
4、 led by Mr. Smith (the national guide) at Beijing Capital Airport. She has a flag in her hand. The plane has arrived and the passengers are just coming out. Mr. Smith sees Lily and comes over to her.Lily: Excuse me, sir. But are you Mr. William Smith?Mr. Smith: Yes, I am.Lily: How do you do, Mr. Wil
5、liam Smith?Mr. Smith: How do you do? I guess you must be Lily, our local guide.Lily: Yes, Mr. Smith. Welcome to Beijing. I am Lily from China International Travel Service, Beijing branch.Mr. Smith: Glad to meet you.Lily: Glad to meet you, too. You have a group of 25, right?Mr. Smith: Yes, everyone o
6、f the group is here.,Lily: How many pieces of luggage do you have?Mr. Smith:48 and here they are. Shall we take them to the bus?Lily: No, you neednt. Ill ask the porter to take care of them.Mr. Smith: Thank you very much.Lily: Ladies and gentlemen, attention, please. Our bus is waiting outside. Now
7、please follow me to the bus.(After they get on the bus, Lily counts the tourists. And then they will head for the hotel.)Lily: May I have your attention please? I wonder if everyone is on the bus.Mr. Smith: Sorry, but Jenny is not on. Ah, here she comes.Lily: Since everybody is on the bus, shall we
8、go now?Mr. Smith: Yes,1. How was your trip?你们旅途过得怎么样? 2. Is everybody here now?大家都在这儿吗? 3. Excuse me, sir. But are you Mr. William Smith?对不起,请问您是威廉史密斯先生吗? 4. I guess you must be Lily, our local guide.我想你一定是我们的地陪导游丽丽吧。 5. I am Lily from China International Travel Service, Beijing branch.我是丽丽,来自中国国际旅行
9、社北京分社。 6. You have a group of 25, right?你们团共有25人,对吗? 7. Ladies and gentlemen, attention, please.女士们,先生们,请注意了。 8. May I have your attention please?大家请注意好吗? 9. I wonder if everyone is on the bus.我想知道大家是否都上了车。,Part II Tourism and Travel,Meeting GuestsMeeting the tourists at the airport is the first imp
10、ortant step throughout the whole reception in tourism. There is a saying in English “well begun is half done”, emphasizing the importance of the beginning. As a qualified tour guide, you should play the role of a tour guide well at the very beginning, and you should be warmhearted, humorous and cons
11、iderate.The procedure of meeting guests at the airport includes finding the guests, greeting the guests, counting the number of the guests and checking the luggage. Then, you lead the guests to the bus.During the course, you should always welcome the guests to your city or your country and ask them
12、for questions or requests. Express your willingness to serve them sincerely and honestly, and wish them a pleasant journey and an enjoyable stay in your city or your country.,local guide地 方陪同导游,简称地陪 tour manager 领队 national guide 全程陪同导游,简称全陪 Beijing Capital Airport 北京首都机场 China International Travel
13、Service中国国际旅行社 branch n.分支,分社 porter n.行李工,搬运工 wonder v.想知道 n.奇迹,惊奇 throughout prep.在期间,Words & Expressions 单词和表达,reception n.接待 tourism n.旅游业 saying n.谚语,格言 emphasize v.强调,重视 qualified adj.有资格的,能胜任的 considerate adj.考虑周到的,体贴的 procedure n.手续,步骤,程序 request n.要求 express v.表达,表示,体现 willingness n.意愿,愿意 s
14、incerely adv.诚心地 honestly adv.真诚地,诚实地,Notes,1. Meeting the tourists at the airport is the first important step throughout the whole reception in tourism. 机场迎客是整个旅游业接待过程第一个重要的步骤。meeting the tourists动名词作主语。 2. As a qualified tour guide, you should play the role of a tour guide well at the very beginni
15、ng, and you should be warm-hearted, humorous and considerate. 作为一名合格的导游人员,你应该一开始就要进入导游的角色,做到热心、幽默以及体贴周到。play the role of:扮角色。 3. Express your willingness to serve them sincerely and honestly, and wish them a pleasant journey and an enjoyable stay in your city or your country. 真挚而诚实地表达你愿意为他们服务的意愿,祝愿他
16、们旅途顺利以及在你的城市或国家过得愉快。wish sb. sth. 祝愿某人。,TiananmenAs a symbol of new China, Tiananmen, or the Gate of Heavenly Peace is located in the center of Beijing and stands at the northern end of Tiananmen Square. On October 1st 1949, Chairman Mao Zedong mounted Tiananmen Rostrum and proclaimed to the whole w
17、orld the founding of the Peoples Republic of China. Nevertheless, during the Ming and the Qing Dynasties, Tiananmen Rostrum was the place where important ceremonies were held. The river in front of Tiananmen is called the Outer Golden River. Spanning over the Outer Golden River are seven arched ston
18、e bridges, known as the Outer Golden Water Bridges. Two pairs,Part III Introduction of Scenic Spots,of stone lions standing at both sides ofthe Outer Golden Water Bridges served as guardians in the old days. In front of Tiananmen, there stands a pair of marble columns called “Huabiao”(华表). They are
19、made of white marble and sculptured with dragon design.Tiananmen Square is situated south of Tiananmen Rostrum, 880 meters long and 500 meters wide. It is the worlds largest square that lies in the center of a city. The square used to be a place for public gathering and it has witnessed many histori
20、cal events, such as “The May 4th Movement ”in 1919. Now it is a place for celebrating important occasions, such as the International Labor Day on May 1st and National Day on October 1st. Today, Tiananmen Square attracts millions of tourists from all over the world every year.,In the center of the sq
21、uare is the National Flag Pole. Every day we have flag-raising ceremony at sunrise and flag-lowering ceremony at sunset. The Great Hall of the People, located on the west of Tiananmen Square, was built in 1959 to celebrate the 10th anniversary of the founding of the Peoples Republic of China. The Na
22、tional Museum, consisting of the Museum of the Chinese History and the Museum of the Chinese Revolution, is on the east of Tiananmen Square. The Monument to the Peoples Heroes stands in the center of the square. It was built in order to commemorate the peoples heroes who gave up their lives in the c
23、ourse of the Chinese revolution and the Chinese liberation. On the front of the monument, there is an inscription written by Chairman Mao Zedong, which reads: “Eternal Glory to the Peoples Heroes!” Chairman Maos Mausoleum is located at the southern end of Tiananmen Square. It is here that people pay
24、 their respects to Chairman Maos remains.,symbol象征 locate位于 Tiananmen Square天安门广场 mount登上 Tiananmen Rostrum天安门城楼 proclaim宣布 nevertheless尽管如此 ceremony仪式 the Outer Golden River外金水河 span跨越 guardian护卫 marble大理石,column高柱 sculpture雕刻 situate位于 The May 4th Movement“五四”运动 International Labor Day国际劳动节 flag-r
25、aising ceremony升旗仪式 flag-lowering ceremony降旗仪式 The Great Hall of the People人民大会堂 The National Museum国家博物馆 the Museum of the Chinese History中国历史博物馆 the Museum of the Chinese Revolution中国革命博物馆 the Monument to the Peoples Heroes人民英雄纪念碑 Eternal Glory to the Peoples Heroes!人民英雄永垂不朽! Chairman Maos Mausole
26、um毛主席纪念堂,Part V Tips for Tour Guides,导游员的A.S.K.原则导游人员的基本素质可简单概括为三个英文字母A.S.K.,其中A代表attitude, 即好的工作态度。要做到心中有数,时刻以游客的利益为先。当你在带团时,要不停提醒自己:游客是在度假,而自己是在工作,工作时不能有任何松懈。S代表skill,是指导游员需要有过硬的专业技能,并且对旅行社的各项业务都要熟悉。这样不仅有利于团队合作,对自己的工作也会大有帮助。K代表 knowledge,也就是说,具备丰富的知识是做一名优秀导游的基础。导游不仅要了解天文地理知识和不同国家的风土人情,还要对国家的相关法律法规有所了解。各旅行社常用A.S.K.原则来考核本社导游人员。,