1、旅游饭店职业英语,初 级 2008,Unit One Concierge 礼 宾 服 务 Lesson 1,2,Lesson 1,Welcome to Our Hotel欢迎来到我们酒店,Key Words：,welcome 欢迎doorman 门 童luggage 行 李very 非常glad 高兴的problem 问题follow 跟随 听课文录音,Talking to the Guest 情 景 会 话,ONE,Doorman: D Guest: GD: Good morning, Sir.Welcome to our hotel. G: Good morning. D: Im the
2、doorman. Let me help you with your luggage. G: Thank you.,TWO,Doorman: D Guest: GD: Good afternoon, Madam.Very glad to have you here. G: Good afternoon. Can you help me with my luggage? D: No problem, Madam.The Reception Desk is over there. Follow me, please. G: Ok.,Notes：,Helpwith是连用结构, “帮助某人做某事”Ex
3、ample: Let me help you with your work.我来帮您做这项工作.Im glad to do sth. 我很高兴做某事.Example: Im very glad to have you here.Very glad to have you here. (省略说法)当客人提出要求时,员工一般使用No problem,sure,certainly回答,让客人感觉到酒店服务的热情周到.,Your Turn to Try Now,Listen to the words and repeat:case 箱子 baggage 行李 carry-on 手提行李箱 should
4、er bag 挎包 suitcase 衣箱，手提箱 belongings 物品，财产 article 物品 wallet 钱包 handbag 手提包 backpack 背包,Listen to the sentences, repeat and translate:Ill take care of your luggage. Youve got three pieces of baggage. Is that right, Sir? May I put your suitcase here? Would you mind my putting your baggage here? Shall
5、 I show you to your room?,Listen and complete the dialogues:D: Good morning, Madam. .G: Good morning.D: Im the doorman. .G: Thank you.,2. D: Good evening, Mr. Taylor. Nice to see you again.G: Good evening.D: and show you to the Reception Desk.G: Thank you.,Lesson 2,May I show You to Your Room我可以带您去您
6、的房间吗,Key Words：,bellboyshowpleasuremadamhelpput lift,行李员 带领；出示 愉快 女士，夫人 帮助 放 电梯,Talking to the Guest 情 景 会 话,ONE,Bellboy: B Guest: GB: Good morning, Sir.Welcome to our hotel. G: Good morning. B: May I show you to your room now? G: All right. Thank you. B: My pleasure.,TWO,Bellboy: B Guest: GB: Good
7、afternoon, Madam. G: Good afternoon. B: Im a bellboy here. Let me helpyou with your luggage. G: Thank you.B: Its my pleasure. The lift is over there. Follow me, please. G: Ok. B: Here is your room. May I put your luggage here? G: Please do.,Notes：,show sb. to.带某人去某地.Example: He will show you to the
8、business center.他会带您去商务中心.My pleasure. 回应别人致谢时的用语,类似的表达有:-Its my pleasure. / Youre welcome./Not at all.,Notes：,The lift is over there. Follow me, please.饭店行李员在送客人到房间时,一般走在客人前面,在进出电梯时,让客人走在前面.进电梯时应说“You go first”,出电梯时应说“After you”.May I 是饭店员工常用的句型,用于征求客人的意见. Example:May/Could I see your passport?,You
9、r Turn to Try Now,Listen to the words and repeat: comb 梳子 razor 剃须刀 soap 肥皂 ashtray 烟灰缸 wardrobe 衣柜 television 电视机 mirror 镜子 plug 插头 air-conditioner 空调 cup 杯子,Listen to the sentences, repeat and translate: This way, please. May I have your key, please? How do you like our hotel? Let me show you to y
10、our room, please. Here is some toilet paper.,Listen and complete the dialogues:B: Good afternoon, Sir. G: Good afternoon.B: .G: Here is my room number card. Its room 2045.B: , Mr. Green.G: Thank you very much.B: .,2. B: . I hope you like it. G: It looks .B: the bathroom.G: .B: Is I can do ?G: No, thank you.B: your stay here.,
