1、Perfect Office Manner for Secretary.完美文秘办公礼仪场景一：询问访客身份May I have you name, please? 请问您贵姓？What company are you from? 您是那个公司的？Could you tell me what company you are representing? 能告诉我你代表什么公司吗？场景二：询问是否预约，来访目的Do you have an appointment? 请问你有预约吗？Would you give me your business card? 请给我一张名片好吗？Can I ask w
2、hat you wish to see him about? 我能问他一下你要见他有何事吗？场景三：让客人稍候片刻Ill see if he available. 请让我看看上司是否方便。Would you please have a seat and wait for a few moments. 请您稍座片刻。场景四：接待来宾Would you like coffee or tea? 你要咖啡还是茶？How do you like your coffee? 你喜欢那种咖啡？场景五：带客人去见经理Please have a seat, Mr. Jones and Mr. Smith will
3、 see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。Mr. Chen is expecting you. Ill tell him that youre here. 陈先生正在等你。我去告诉他你到了。Would you come this way, please? 请随我到这边来。场景六：婉言谢绝客人来访Mr. Chen is occupied at the moment and wants to know if your business is urgent.He may want to get in touch with you in the futur
4、e. Would you leave your card?陈先生正忙着，请问您的事情很紧急吗？他想以后再和你联系。请留下你的名片好吗？Five Golden Skills for Business Negotiation ngi:en掌握商务会谈的 5 个黄金技能（成功的商务要求自信。当你用第二语言-英语与同事或者客户交流时，语气很可能会听起来不确定。即使这种不确定来源于对商务英语单词的不熟悉，你还是可以表现出十分了解自己正在谈论的内容样子。 ）（秘诀就在于你如何开始你的句子。用以下的商务英语句型来谈生意，看看不同的效果）让听众集中注意力主持商务会议时，及时集中大家的注意力至关重要。最好的开始
5、商务会议方式就是给出直接的陈述。“The purpose of this meeting is to decide on the company logo”(今天开会的目的是讨论并确定公司的 LOGO。)避免类似以下的间接陈述. “Well, heres the agenda”(好的，下面是我们的安排)，或是 “Maybe we should get started.” （我们应该开始了）这会是你马上失去别人的注意力。 使用语气重的单词（你的老板把大家叫到办公室讨论一个问题，并在讨论中询问了你的意见。你的回答必须是以 “I recommend(我建议)”或是 “In my opinion(我认
6、为)”开始。此外，要用权威语气回答，使用“should” 而不是 “could”,让语气更强硬。“In my opinion, we should consider different vendors” （我认为，我们应该考虑不同的供应商）比 “Maybe we could think about different vendors” (也许我们应该需要考虑不同的供应商)语气更强。立场要坚定如果你想让语气听起来比上面的句子语气更重的话，那就用“Im positive that” （我很确定）或 “I really feel that” (我真的认为)来开始。“Im positive that
7、its the vendors fault” （我很确定这是供应商的问题）向听者表示出你对此非常肯定，是为了传达“我很肯定，你也应该肯定！”的气场。不自信的人会说“John in Marketing said it could be the vendors fault. I thought he had a good point.” (市场部的 John 觉得可能是供应商的问题，我觉得他所的有道理) 继续你关心的话题商务会谈有时会跑题，因此，你需要用技巧，让别人重新集中注意力到你想继续的话题上台来。如果讨论不太有效率，无论是大型商务会议，或是非正式商务谈判中，你都可以说， “Lets move
8、 on to the next point.” (让我们开始下面一点的讨论)以保证了你始终拥有讨论的控制权。只要你不用“Maybe” （可能）或是“Um”开始你的讲话。 毫无保留地说出意见有时候你就是须要否定别人的意见，如果不有效说出你的你的否定意见，你的价值就被忽略了。 “Im afraid I cant agree with this plan” (很抱歉，我不同意这个计划)是礼貌但又清楚的表达否定的开场白，要比 “Well, Im not sure; It doesnt seem like it will work” (好吧，我不确定，感觉这个不太有用)要好的多。How to Expre
9、ss Opinion Appropriately in Office? 职场上如何稳妥表达观点如果表示赞成，你可以说：Thats a good idea. 是个好主意。I agree with you. 我赞成。如果表示有条件地接受，你可以说：On the condition thatWe accept your proposal, on the condition that you order 20,000 units.如果您订 2 万件，我们会接受您的建议。 如果表示拒绝，你可以说：Were not prepared to accept your proposal at this time
10、. 我们这次不准吧接受你们的建议。 如果对方误解了你，你可以说：No, Im afraid you misunderstood me. What I was trying to say was不，恐怕你误解了。我想说的是Ten Important Sentences for E-mail Writing 邮件必备的 10 个英文句型英语是外企职员必备的一项基本技能。很多员工头痛自己英文过不了关，一碰到英文书写或用口语交流就六神无主，束手无策。下面是一些经典且常用的句型，你做个有心人收藏起来。1) I am writing to confirm /enquire /inform you我写信是要
11、确认/ 询问/通知你2) I am writing to follow up on our earlier decision on the marketing campaign in Q2. 我写信来追踪我们之前对于第二季度营销活动的决定。3) With reference to our telephone conversation today 于我们今天在电话中谈话4）In my previous e-mail on October 5 先前在 10 月 5 日所写的信5）As I mentioned earlier about 如我先前所提及关于6）As indicated in my p
12、revious e-mail 如我在先前的信中所提出 7）As we discussed on the phone 如我们上次在电话中的讨论8）From our decision at the previous meeting 如我们在上次会议中的决定 .9）As you requested/per your requirement 按照你的要求10）In reply to your e-mail dated April 1, we decided 回答你在 4 月 1 日写的信，我们决定How to develop the “likeability factor” in Office? 如何
13、提高办公室的亲和力To be heard you have to make people like you. You need create chemistry with your staff as manager, with your team as a project leader, with your boss, with your customer, with your strategic partners. People believe they like. Thats not a news bulletin. Great communicators develop the “lik
14、eability factor”-your personality and the “chemistry” you create between yourself and others.想要别人听你说话，你得先让人家喜欢你。经理得和员工相处融洽；项目组长需要和队友、老板、顾客、战略伙伴合作默契。人们相信他们喜欢的人。这不是新闻。好的交流者能产生“亲和力”-这来自你的个性和你制造的融洽感觉。如何提高办公室的亲和Be Courteous 礼貌Even the smallest courtesies kindle a fire that ignites chemistry and builds ki
15、nship. The courtesy of saying “hello” when you come into the office after being away；The courtesy of letting people know when youre going to be away for an extended period；The courtesy of honoring policies about reserving rooms, spaces, and equipment for activities; The courtesy of a simple “please”
16、, “thank you”, and “youre welcome” for small favors.便是最小的礼貌也会激发融洽感、点燃亲密的“火焰” 。比如回到办公室时说声“嗨” ；不能按时回来时，要和别人说一声；遵守关于活动预留房间、空间、设备的规定；对小的恩惠给予一个简单的“请” “谢谢” “不客气” 。show humility 谦卑They let others “showcase” by delivering key messages instead of always having to be “on stage” themselves. 通过传递关键信息，让别人替自己“展示” ，而不是总是把自己放在“舞台”表演。They let others feel important by “interpreting”, “passing on”, and “applying” their goals and initiatives. 通过 “诠释” 、 “传递” 、 “落实”自己的目标和计划，让别人感到重要起来。They get input from others- and consider that input worthy of a response.他们征求别人观点-并且认为这观点值得作出相应。
