1、1Lesson 1 Room Reservations 预订房间 Key Sentences （重点句子） 1Id like to book a double room for Tuesday next week. 下周二我想订一个双人房间。 2Whats the price difference? 两种房间的价格有什么不同？ 3A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night. 一间双人房朝阳面的每晚 140 美元，背阴面的每晚 115
2、 美元。 4I think Ill take the one with a front view then. 我想我还是要阳面的吧。 5How long will you be staying? 您打算住多久？ 6Well be leaving Sunday morning. 我们将在星期天上午离开。 7And we look forward to seeing you next Tuesday. 我们盼望下周二见到您。 8Id like to book a single room with bath from the afternoon of October 4 to the morning
3、 of October 10. 我想订一个带洗澡间的单人房间，10 月 4 日下午到 10 月 9We do have a single room available for those dates. 我们确实有一个单间。在这段时间可以用。 10What is the rate, please? 请问房费多少？ 11The current rate is 50 per night. 现行房费是 50 美元一天。 12What services come with that? 这个价格包括哪些服务项目呢？ 13That sounds not bad at all. Ill take it. 听起
4、来还不错。这个房间我要了。 14By the way, Id like a quiet room away from the street if that is possible. 顺便说一下，如有可能我想要一个不临街的安静房间。 Lesson 2 At the Entrance 在门口 Key Sentences （重点句子） 15Welcome to our hotel. 欢迎光临。 16So you have got altogether four pieces of baggage? 您一共带了 4 件行李，是不是？ 17Let me have a check again. 让我再看一
5、下。 18The Reception Desk is straight ahead. 接待处就在前面。 19After you. please. 你先请。 20Excuse me, where can I buy some cigarettes? 劳驾。我到哪儿可买到香烟？ 21There is a shop on the ground floor. 一楼有个商店。 22It sells both Chinese and foreign cigarettes. 在那儿可买到中国香烟和外国香烟。 23Can I also get some souvenirs there? 也可以买到纪念品吗？
6、24There is a counter selling all kinds of souvenirs. 有个柜台出售各种各样的纪念品。 25Excuse me, where is the restaurant? 劳驾，请问饭厅在哪儿？ 26We have Chinese restaurant and a western-style restaurant. Which one do you prefer? 我们有中餐厅和西餐厅，你愿意去哪个？ 27Id like to try some Chinese food today. 今天我想尝尝中国菜。 Lesson 3 At the Recepti
7、on Desk （）在接待处（） Key Sentences （重点句子） 28I want a double room with a bath. 我要一间有浴室的双人房。 29How much a day do you charge? 每天收费多少？ 30It is hundred yuan a day including heating fee, but excluding service charge. 一百元一天，包括供暖费但不包括服务费。 231Its quite reasonable. 收费十分合理。 32How long do you intend to stay in this
8、 hotel? 您准备住多久？ 33Have you got through with the check-in procedure? 是否已经办妥住宿登记手续？ 34Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning? 我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。 35Would you mind filling in this form and pay a hundred yuan in advance for him. 请填好并预付一百
9、元钱。 36This is a receipt for paying in advance. Please keep it. 这是预付款收据，请收好。 37Have you any vacant (spare) room in the hotel? 旅馆里有空余房间吗？ 38Sorry, we have no vacant (spare) room for you. But I can recommend you to the Orient Hotel where you may get a spare room. 对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 39G
10、ood afternoon, my room number is 321. Any mail for me? 下午好！我的房号是 321。有我的信吗？ 40Yes. You have two letters and one telegram, also a message was left by a lady before one hour. 有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。 41Ill mail a letter to U. S. A. by airmail. 我要寄一封航空信到美国。 42How much do I have to pay for you? 我
11、要付多少钱？ 43A letter generally mails to America-Europe-Africa by airmail. First 20 grams is 20 yuan. 通常一封寄到美国、欧洲、非洲的航空信，20 克收费 20 元。Lesson 4 At the Reception Desk ( ) 在接待处（） Key Sentences（重点句子） 44Yes, we do have a reservation for you. 对了，我们这儿是有您预订的房间。 45Would you please fill out this form while I prepa
12、re your key card for you? 请您把这份表填好，我同时就给您开出入证，好吗？ 46What should I fill in under ROOM NUMBER? “房间号码”这一栏我该怎么填呢？ 47Ill put in the room number for you later on. 过会儿我来给您填上房间号码。 48You forgot to put in the date of your departure. 您忘了填写离店日期了。 49And here is your key, Mr. Bradley. Your room number is 1420. 给您
13、房间的钥匙，布拉德利先生。您的房间号码是 1420。 50It is on the 14th floor and the daily rate is 90. 房间在 14 层，每天的房费是 90 美元。51Please make sure that you have it with you all the time. 请务必随时带着它。 52My business negotiation has progressed much more slowly than I had expected. 我的业务谈判进行得比我原先预料的慢了许多。 53I wonder if it is possible
14、for me to extend my stay at this hotel for two days. 我想知道是否可以让我在这儿多呆两天。 54Ill take a look at the hotels booking situation. 我来查看一下本店房间的预订情况。 55Im glad that well be able to accept your extension request. 很高兴我们有办法接受您延长住宿的要求。 56But Im afraid that it will be necessary for us to ask you to change rooms fo
15、r the last two nights. 不过，恐怕最后两天我们得请您搬到别的房间去。 357We have already let your room to another gentleman. 我们已经把您住的房间租给了另外一位先生。58Thats no problem at all. 没问题。 Lesson 5 Bellman 应接服务员 Key Sentences （重点句子） 59Is this everything, sir? 这是全部东西吗，先生？ 60Heres the light switch. 这是电灯开关。 61Heres the closet and theres
16、the bathroom. 这儿是壁柜。这儿是洗澡间。 62Will there be anything else, sir? 还有什么事吗，先生？ 63Well, if you need anything else, please call room service. 噢，如果你有什么事，请叫房间服务。 64Let me help you with your luggage. 我来帮您拿行李。 65Its very kind of you to do so. 你这样做使我很感激。 66Whats your room number, please? 请问您的房间号码？ 67And by the
17、 way, could I have a look at your room card? 顺便问一句，我可以看一下您的房卡吗？ 68How do you like this room? 您觉得这个房间怎么样？69Its also quite spacious. 房间也很宽敞。 70Do you mind if I put your luggage by the wardrobe? 我把您的行李搁在衣柜旁边好吗？ 71By the way, could you tell me about your hotel service? 顺便问问，你能不能给我讲一下宾馆服务的情况？Lesson 6 At
18、the Information Desk ( )问讯处（） Key Sentences （重点句子） 72Is there any place in the hotel where we can amuse ourselves? 旅馆里有娱乐场所吗？ 73If you want to take a walk, you can go to the garden. 如果您想散步，可以去花园。 74There is a recreation centre on the ground floor. 在一楼有个娱乐中心。 75You can play billiards, table tennis, b
19、ridge, and go bowling. 您可以去打打台球、乒乓球、桥牌和保龄球。 76Is there a place where we can listen to some music? 有听音乐的地方吗？ 77There is a music teahouse where you can enjoy both classical music such as Beethoven, Mozart, Liszt, and modern music, while having some Chinese tea or other soft drinks. 有个音乐茶座，您可以一边欣赏古典音乐，
20、如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。 78Would you please tell me the daily service hours of the dining room? 请告诉我餐厅每天的服务时间，好吗？ 79From 7 00 a. m. till 10 00 p. m. nearly serving all day long. 从早上七时一直到晚上十时，几乎全天供应。 80When will the bar and cafe open? 酒吧和咖啡馆什么时间开放？ 81From 3 00 p. m. till midnight. 从下午三点到晚上十二
21、点。 82Does the guest house offer any other service? 宾馆里还有哪些服务项目？ 83We have a barber shop, a laundry, a store, post and telegram services, a 4newspaper stand, a billiard, table tennis, video games and so on. 我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹 子房、乒乓球和电子游戏。 84Its jolly good! 这太好了！ 85And where can I have my lau
22、ndry done? 脏衣服送到哪里去洗？Lesson 7 At the Information Desk ( )问讯处（） Key Sentences （重点句子） 86Madam. What can I do for you? 夫人。我能为您做些什么？ 87Im looking for a man whose name is John. 我在寻找一位男士，他的名字叫约翰。 88Could you tell me his room number, please? 请问他的房间号码是多少？ 89I suppose it is 735. 我想他的房间号码是 735 号。 90By the way
23、, please show me where the lift is? 顺便请指点我电梯在什么地方？ 91I need some information about touring Hangzhou. 我想了解关于游览杭州的情况。 92There are two trains going to Hangzhou every morning, No. 49 and No. 79. 每天早晨有两列火车到杭州，49 次列车和 79 次列车。 93What time does this train leave? 这列火车什么时间发车？ 94Could you get me two tickets fo
24、r tomorrow here? 你能否在这儿卖给我两张明天的车票？ 95Im looking for a friend, Mr. Brown. Could you tell me if he is in the hotel? 我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗？ 96Just a minute, please. Ill see if he is registered. 请稍等片刻，我看看他是否登记了。 97They are in suite 705. Let me phone him. 他们住在 705 号套房，我来给他打电话。 98Mr. Brown said hes
25、waiting for you in his room. 布朗先生说他在房间里等您。Lesson 8 Housekeeping 客房服务 Key Sentences （重点句子） 99Housekeeping. May I come in? 我是客房的，可以进来吗？ 100When would you like me to do your room, sir? 您要我什么时间来给你打扫房间呢，先生？ 101You can do it now if you like. 如果您愿意，现在就可以打扫。 102I would like you to go and get me a flask of h
26、ot water 我想请你给我拿一瓶开水来。 103Im sorry that your flask is empty. 很抱歉您的水壶空了。 104May I do the turn-down service for you now? 现在可以为您收拾房间了吗？ 105Oh, thank you. But you see, we are having some friends over. 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 106Could you come back in three hours? 你能不能过 3 小时再来整理？ 107Certainly, madam. Ill
27、 let the overnight staff know. 当然可以，女士。我会转告夜班服务员。 108Would you tidy up a bit in the bathroom? 请整理一下浴室好吗？ 109Ive just taken a bath and it is quite a mess now. 我刚洗了澡，那儿乱糟糟的。 110Besides, please bring us a bottle of just boiled water. 此外，请给我们带瓶刚烧开的水来。111Its growing dark. Would you like me to draw the cu
28、rtains for you? 天黑下来了，要不要我拉上窗帘？ 5112Is there anything I can do for you? 您还有什么事要我做吗？ 113Im always at your service. 乐意效劳。 Lesson 9 Laundry Service 洗衣服务 Key Sentences （重点句子） 114Excuse me. Have you any laundry? 对不起，请问有没有要洗的衣服？ 115The laundryman is here to collect it. 洗衣房服务员来这儿收要洗的衣服了。 116If you have any
29、, please jus leave it in the laundry bag behind the bathroom door. 如果您有衣服要洗，请放在浴室门后的洗衣袋里。 117Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back. 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。 118What if
30、 there is any laundry damage? 如果你们洗衣时损坏了衣服怎么办？ 119In such a case, the hotel should certainly pay for it. 如果是这样，饭店当然应该赔偿。 120Could you send someone up for my laundry, please? 请问，你们能派人来收要洗的衣服吗？ 121A valet will be up in a few minutes. 洗熨工马上就到。 122Will the color run in the wash? 洗衣时会掉色吗？ 123Well dry-cle
31、an the dress. 我们将干洗这条裙子。 124Well stitch it before washing. 我们会在洗之前把衬里缝好。 125When can I have my laundry back? 我何时能取回洗的衣服呢？ 126But would you like express service or same-day? 不过，您是要快洗服务还是当日取？ 127Id like this sweater to be washed by hand in cold water. 这件毛衣要用冷水手洗。 Lesson 10 Settling Guests complaints 处
32、理投诉 Key sentences （重点句子） 128Can you change the room for me? Its too noisy. 能给我换个房间吗？这儿太吵了。 129My wife was woken up several times by the noise the baggage elevator made. 我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。 130She said it was too much for her. 她说这使她难以忍受。 131Im awfully sorry, sir. 非常对不起，先生。 132I do apologize. 我向您道
33、歉。 133No problem, sir. 没问题，先生。 134Well manage it, but we dont have any spare room today. 我们会尽力办到，但是今天我们没有空余房间。 135Could you wait till tomorrow? 等到明天好吗？ 136I hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep. 我希望明天晚上我们能呆在一套安静的房间里睡个好觉。 137And if there is anyt
34、hing more you need, please let us know. 如果还需要别的什么东西，请告诉我们。 138The light in this room is too dim. 这房间里的灯光太暗了。 139Please get me a brighter one. 请给我换个亮的。 140Certainly, sir. Ill be back right away. 好的，先生，我马上就回来。 6141The room is too cold for me. I feel rather cold when I sleep. 这房间太冷了，我睡觉时感到很冷。 Lesson 11
35、 Maintenance 维修服务 Key Sentences （重点句子） 142There seems to be something wrong with the toilet. 我房间里的抽水马桶好像出了点毛病。143Well send someone to repair it immediately. 我们会马上派人来修的。 144Whats the trouble? 哪儿坏啦？ 145The toilet doesnt flush. 抽水马桶不放水了。 146Let me see. Oh, its clogged. 让我看看。噢，堵住了。 147The water tap drip
36、s all night long. 水龙头一整夜滴水。 148Some part needs to be replaced. I will be back soon. 有个零件要换了。我片刻就来。 149Ah, Im afraid theres something wrong with the TV. 噢，电视机好像有些毛病。 150The picture is wobbly. 图像不稳定。 151Im sorry. May I have a look at it? 很遗憾，我可以看看吗？ 152Ill send for an electrician from the maintenance
37、department. 我去请维修部的电工来。 153We can have it repaired. 我们能找人修理。 154Please wait just a few minutes. 请稍等几分钟。 155The TV set is not working well. 电视机有毛病了。 Lesson 14 Checking Out 结 账 Key Sentences （重点句子） 185Id like to pay my bill now. 我想现在结账。 186Your name and room number, please? 请问您的姓名和房间号码？ 187Have you us
38、ed any hotel services this morning? 请问您今天早晨是否用过旅馆内的服务设施？ 188Four nights at 90 US dollors each, and here are the meals that you had at the hotel. That makes a total of 665 US dollars. 4 个晚上，每晚 90 美元，加上膳食费，总共是 660 美元。 189Can I pay by credit card? 我可以用信用卡支付吗？ 190Please sign your name here. 请您在这里签名。 191
39、Excuse me. Were leaving today. Id like to pay our bills now. 劳驾。我们今天要离去了。我希望现在就把账结清。 192By the way, Id like to tell you that the check-out time is 12 00 noon, sir. 先生，顺便告诉您，结账后离开旅馆时间是 12 点。 193How about the charge for the days you shared the room with your friend? 这几天您的朋友与您同住费用怎么办呢？ 194Please add to
40、 my account. 请记在我的账里。 195Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr. Green? 格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？ 196Yes, my friend and I just had breakfast at the dining room, but we didnt use any services. 7是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。 197The total
41、 for the eight days is five hundred sixty yuan and eighty fen. 8 天来总计是 560 元 8 角。 Lesson 15 Restaurant Reservation 预订座位 Key sentences （重点句子） 198Id like to make a reservation for tonight. 我想预定今晚的座位。 199A table for two, please. 一张两人的桌位。 200For what time, sir? 什么时候，先生？ 201Around 8 30. 大约 8 点 30 分。 202M
42、ay I have your name please, sir? 可以告诉我你的名字吗，先生？ 203A table for two for this evening at 8 30 for Mr Frank. 204I would like to book a table for four for next Wednesday，December 23. 我想订一张四人桌，12 月 23 日也就是下星期三。 205What time do you like your table? 您什么时间来用餐？ 206At 8 30 on next Wednesday evening. 下星期三晚上 8
43、点半。 207Please book it under the name of Mr. Watson.请以华生先生的名义订餐。 208We look forward to your visit. 我们盼望着您的光临。 209Id like to reserve a table for dinner. 我想预定一个桌位用餐。 210Ill reserve a table for five at 9 p.m., sir. 先生，我想预订一张 5 人的桌位，晚上 9 点钟用餐。 211Oh, any chance of table by window? 有没有可能订靠近窗子的桌位？ 212We lo
44、ok forward to having you with us tonight. Thank you for calling. 我们期待着今晚您来这里。谢谢您来电话。 Lesson 17 Ordering Chinese Food 点中国菜 Key sentences （重点句子） 229Id like to try some Chinese food. 我想尝尝中国菜。 230Its divided into eight big cuisines, or say, eight styles, such as Cantonese food, Beijing food, Sichuan foo
45、d, etc. 中国菜分成八大菜系，或者说八种风味。如广东菜、北京菜、四川菜等等。 231Is there any difference between Cantonese food and Beijing food? 广东菜和北京菜有什么不同呢？ 232Contonese food is lighter while Beijing food is heavy and spicy.广东菜清淡适口，而北京菜则味重香浓。 233Most Sichuan dishes are spicy and hot. 四川菜大都麻辣浓香。 234So whats your recommendation for
46、me? 那么你给我推荐几道菜吧。 235I think Mapo beancurd and shredded meat in chilli sauce are quite special. 我觉得麻婆豆腐和鱼香肉丝味道不错。 236What would you like to have tonight? 今晚您要吃点什么？ 237What kind of cuisine do you have in your dining-room? 你们的餐厅有什么菜系？ 8238We have Guangdong food, Sichuan food and Shanghai food. 我们有广东菜、四
47、川菜和上海菜。 239Could you tell me the different features of them? 你能否给我讲讲这些菜的不同特点呢？ 240Guangdong food is a bit light, while Sichuan food has a strong and hot taste, and Shanghai food is oily. 广东菜稍微清淡,四川菜味浓而辣,上海菜油腻。 241I think Id like to have Guangdong food. 我想要个广东菜。 242We have sliced chicken soup, dried
48、mushroom clear soup and so on. 我们有鸡片汤、香菇清汤等等。 243I prefer dried mushroom clear soup. 我要香菇清汤。 Lesson 18 Ordering Western Food 点 西 餐 Key Sentences （重点句子） 244What can I get you to drink? 我给您二位拿些什么饮料呢？ 245 Id like a martini, please. 我要一杯马丁尼鸡尾酒。 246 Are you ready to order? 想好点什么菜了吗？ 247 Id like the leg o
49、f lamb. 我要小羊腿。 248 Okay, vegetables are peas and carrots, broccoli, corn or string beans. 可供选择的蔬菜有豌豆和胡萝卜、花椰菜、玉米或菜豆。 249 Id like the charbroiled steak. 我要炭火烤的牛排。 250 Oh, and French dressing on the salad, please. 色拉上用法式色拉酱。 251 What soup would you like to have, Mr and Mrs Green? 格林先生，格林太太，您要什么汤？ 252 I t
