1、1,Human Resource Management 人力资源管理,Chapter,12,Learning Outcomes 学习成果 阅读及学习完本章后要求掌握以下4点，并能回答其中的有关问题：,LO 12.1 The Human Resource Management Process 人力资源管理过程 LO 12.2 Identifying and Selecting Competent Employees 识别和选聘称职（胜任）的员工 LO 12.3 Providing Employees with Needed Skills and Knowledge 使员工获得必要的技能和知识 L
2、O 12.4 Retaining Competent, High Performing Employees 保持/留住称职的，高绩效的员工,2,The Human Resource Management Process,人力资源管理过程,Learning Outcome 12.1,Explain why the HRM is important. 解释为什么人力资源管理很重要。 Describe the 8 activities and 3 functions of HRM process. 描述人力资源管理过程的8项工作和三大职能。 Discuss the environmental fac
3、tors that most directly affect the HRM process. 讨论最直接影响人力资源管理的环境要素。,3,The Importance of Human Resource Management (HRM) 人力资源管理的重要性 P. 318,1. As a necessary part of the organizing function of management 是管理中组织职能的必要部分 Selecting, training, and evaluating the work force. 选聘，培训及评估劳动力。 2. As an important
4、strategic tool 是重要的战略工具 HRM helps establish an organizations sustainable competitive advantage. 有助于建立持久的竞争优势,图12-1 The HRM Process P. 319,Career Development 职业发展,Compensation And Benefits 薪酬和福利,Performance Management 绩效管理,Human Resource Planning 人力资源规划,Orientation 上岗引导 入职培训,Training 培训,Provide emplo
5、yees with up-to-date skills and knowledge 为员工提供最新的技能和知识,Retain competent and high-performance employees 留住称职和好业绩的员工,Environment 环境,Environment 环境,12-5,1,2,3,4,5,6,7,8,Functions of the HRM Process 人力资源管理过程的三大职能（作用）,Ensuring that competent employees are identified and selected. 确保能够识别和选聘到称职的员工 Providi
6、ng employees with up-to-date knowledge and skills to do their jobs. 使员工能够获得更新的知识和技能来做好他们的工作。 Ensuring that the organization retains competent and high-performing employees. 确保组织能够留住称职和高业绩的员工。,Environmental Factors Affecting HRM,最直接影响人力资源管理过程的两大要素Employee Labor Unions 员工工会Governmental Laws and Regula
7、tions 政府法律法规,Identifying and Selecting Competent Employees,识别和选聘称职（胜任）的员工,Learning Outcome 12.2,Discuss HR Planning. 讨论人力资源规划。 Define job analysis, job description, and job specification. 定义工作分析，职位说明书和职位资格要求。 Describe the different selection tools 描述不同的甄选方法。,8,Human Resource (HR) Planning 人力资源规划 PP.
8、321-322,定义: The process by which managers ensure that they have the right number and kinds of people in the right places, and at the right times, who are capable of effectively and efficiently performing their tasks. 管理者确保在适当的时间有适当数量和种类的能够有效率和有效果地完成他们的任务的人员在适当的位置的过程。,Human Resource (HR) Planning 人力资
9、源规划 PP.321-322,Helps avoid sudden talent shortages and surpluses. 有助于避免突然的人才短缺及过剩 Steps in HR planning: 人力资源规划包括两个步骤 Assessing current human resources 评估当前的人力资源 Assessing future needs for human resources 评估未来人力资源需要,Current Assessment 当前评价,Job Analysis 工作（职位/岗位）分析 An assessment that defines a job and
10、 the behaviors necessary to perform the job. 确定一个工作岗位及完成工作所必要的行为的评估 Job Description 职位（岗位）说明书 A written statement that describes a job. 描述一个工作职位的书面说明。 Job Specification 职位资格要求 A written statement of the minimum qualifications that a person must possess to perform a given job successfully. 对一个工作职位任职人
11、员必须具备的最低资格要求的书面陈述。,Job Description 职位（岗位）说明书,12,岗位说明书 编制日期：2009年5月21日 文件编号 SG07-2009,Job Description 职位（岗位）说明书,13,Job Description 职位（岗位）说明书,14,任职资格 （Job Specification）：,Meeting Future Human Resource Needs 满足未来的人力资源需要,Factors Affecting Staffing 影响人事安排的要素 Strategic Goals 战略目标 Forecast demand for produ
12、cts and services 对产品和服务需求的预测 Availability of knowledge, skills, and abilities 知识，技能和能力的状况,Recruitment and Decruitment 招人和减员 pp. 322-323,Recruitment 招人 The process of locating, identifying, and attracting capable applicants to an organization 为组织寻找，识别及吸引有能力的求职者的过程Decruitment 减员 The process of reducin
13、g a surplus of employees in the workforce of an organization 为组织的劳动力队伍裁减多余的员工的过程,表 123 Major Sources of Potential Job Candidates 潜在求职者的来源 P.322 （部分更改）,表 124 Decruitment Options 减员的可选方法 P.323,Firing 开除 - permanent involuntary termination Layoff 裁员 - temporary involuntary termination Attrition 自然减员 -
14、workers who voluntarily resign are not replaced Transfer 调职 - lateral or downward job change reduced workweek 减少工作时间 - fewer hours/week or part-time work early retirement 提前退休 - incentives offered to resign job sharing 岗位分享 - more than one employee shares one full-time position,Selection 甄选 P. 324-3
15、27,Selection Process 甄选过程 The process of screening job applicants to ensure that the most appropriate candidates are hired. 对求职者进行筛选以确保雇用到最适合的求职者的过程。,图122 Selection Decision Outcomes P. 324,Selection errors 甄选失误: Reject errors for potentially successful applicants 对潜在的成功的求职者的拒绝失误 Accept errors for u
16、ltimately poor performers 对最终证明业绩差者的接受失误,表 125 Selection Tools 甄选工具（方法） P.326,Application Forms 申请表 Written Tests 笔试 Performance Simulations Tests 绩效模拟测试 Work sampling 工作抽样测试 Assessment Center 评价中心 Interviews 面试 Background Investigations 背景调查 Physical Examinations 体检,Selection 甄选 P. 324-327,Types of
17、 Written Tests 笔试的类别 Intelligence 智力: how smart are you? Aptitude 天资: can you learn to do it? Attitude 态度: how do you feel about it? Ability 能力: can you do it now? Interest 兴趣: do you want to do it?,Providing Employees with Needed Skills and Knowledge,使员工获得必要的技能和知识,Learning Outcome 12.3,Explain why
18、orientation is so important. 解释为什么上岗引导（入职培训）很重要。 Describe the different types of employee training. 描绘各种不同的员工培训方法。,23,Orientation 上岗引导（了解情况/入职培训） P.330,Transitioning a new employee into the organization. 将新员工引入到组织中来 1. Work-unit orientation 了解（具体）工作单位 Familiarizes new employee with work-unit goals 使
19、新员工熟悉工作单位的目标 Clarifies how his or her job contributes to unit goals 说明他/她的工作如何对整个单位的目标做出贡献 Introduces he or she to his or her coworkers 介绍他/她的同事 2. Organization orientation 了解（整个）组织 Informs new employee about the organizations objectives, history, philosophy, procedures, and rules. 告知新员工有关组织的目标，历史，理
20、念，规章制度。 Includes a tour of the entire facility 包括参观全部场所设施,24,Types of Training 培训分类（技能分类） P.331 (注意改动）,表 129 Employee Training Methods 员工培训方法 P.332 （注意改动）,Traditional Training Methods 传统的培训方法 On-the-job 在职培训 Job rotation 工作轮换 Mentoring and coaching 导师和教练 Experiential exercises 体验练习 Workbooks/manuals
21、 工作手册 Classroom lectures 教堂讲课,Technology-Based Training Methods 基于技术的培训方法 CD-ROM/DVD/videotapes/ audiotapes 音像材料 Videoconferencing/ teleconferencing/ satellite TV 视频会议/电话会议/卫星电视 E-learning 在线学习,Retaining Competent, High Performing,保持/留住称职的，高绩效的员工,Learning Outcome 12.4,Describe the different performa
22、nce appraisal methods. 描述各种不同的绩效评估方法。 Discuss the factors that influence employee compensation and benefits. 讨论影响员工报酬和福利的因素。,27,Employee Performance Management 员工绩效管理 PP. 332-333,Performance Management System 绩效管理系统 A process of establishing performance standards and appraising employee performance.
23、 建立绩效标准及评估员工绩效的过程。,29,Performance Appraisal Methods 绩效评价方法 （参阅332页表12-10）,Written essays 书面汇报 Critical incidents 关键事件法 Graphic rating scales 图表分级评定法 Behaviorally anchored rating scales (BARS) 行为锚定分级评定法 Multiperson comparisons 比较法 Management By Objectives (MBO) 目标管理 360 Degree feedback 360度反馈法,关键事件法
24、critical incidents,图表分级评定法（图评分尺度法 ）graphic rating scales,行为锚定分级评定法（评分尺度法） behaviorally anchored rating scales,（续）,个体排序法 individual ranking,配对比较法 paired comparison,360 反馈法 360feedback,上级评估 0 。 /360 。,下属评估 180 。,同事评估 90 。,客户评估 90 。,自我评估,被评估者,Compensation and Benefits 薪酬和福利 P. 334-335,Benefits of a Fai
25、r, Effective, and Appropriate Compensation System 一个公平的，有效的及适当的薪酬体系的好处 Helps attract and retain high-performance employees 有助于吸引和留住高绩效的员工 Impacts the strategic performance of the firm 会对公司战略性的业绩产生影响,图 123 Factors that influence compensation and benefits 影响薪酬和福利的要素 P.334,Compensation and Benefits 薪酬和
26、福利 P. 334-335,Types of Compensation 薪酬的类型 Base wage or salary 固定工资 Wage and salary add-ons 工资加补贴 Incentive payments 激励报酬 Skill-based pay 基于技能的薪酬 Variable pay 可变薪酬,Career Development 职业生涯发展,Career Defined 职业生涯定义 The sequence of positions held by a person during his or her lifetime. 他/她一生中就业职务的顺序Caree
27、r Development 职业生涯发展 Provided for information, assessment, and training 提供信息，评估和培训 Helped attract and retain highly talented people 帮助吸引和留住高级人才,Terms to Know,human resource management process labor union human resource planning job analysis job description job specification recruitment decruitment,T
28、erms to Know,selection work sampling assessment centers orientation performance management system written essay critical incidents,Terms to Know (contd),graphic rating scales behaviorally anchored rating scales (BARS) multiperson comparisons 360 degree feedback skill-based pay variable pay Career,Re
29、view Questions,1. What are the 8 activities of HRM process? 人力资源管理过程的8项工作是什么？ 2. What are the 3 functions of HRM process? 人力资源管理过程的3大职能是什么？ 3. What are the 2 environmental factors that most directly affect the HRM process? 最直接影响人力资源管理的2个环境要素是什么？ 4. What are the 3 steps in HR planning? 人力资源规划的两大步骤是什么？,44,Review Questions,3. What is a job description? 职位（岗位）说明书是什么？ 4. What are the 6 selection tools? 6种甄选方法是什么？ 5. What are the 7 performance appraisal methods? 7种绩效评估方法是什么？ 6. What are the 9 factors that influence compensation and benefits? 影响薪酬和福利的9个要素是什么？,45,
