1、初 级Unit One Greetings and Sending off第一单元打招呼及送行Unit Two Asking about Public and Business Areas第二单元询问公共场所Unit Three Asking the Guest to Wait and Offering Help第三单元请客人等候以及提供帮助Unit Four Making Phone Calls第四单元打电话Unit Five COngratuIatiOns and Appreciations第五单元祝贺及感谢Unit Six Requests and Complaints第六单元要求及投诉
2、Unit Seven Sympathy and Care第七单元同情与关心Unit Eight Fondness and Satisfactions第八单元爱好与满意Unit Nine The Front 0 仟 ice第九单元前 厅Unit Ten H0uSekeeping第十单元房 务Unit Eleven FoodBeverage第十一单元餐 饮Unit Twelve At the Bank第十二单元在银行Part One Opening a Bank Account第一部分银行开户Part Two Asking about Deposit第二部分询问存款Part Three Askin
3、g about Savings第三部分询问储蓄Part Four Asking to Change Money第四部分要求兑换钱Unit Thirteen At the Customs第十三单元在海关Part 0ne At the Customs第一部分在海关Part Two Anything to Declare第二部分有东西要报关吗Part Three Paying Duty on a Computer第三部分为电脑缴税Part Four Going Through the Customs Formalities第四部分办理海关手续Unit Fourteen At the Post Off
4、ice第十四单元在邮局Part One Sending a Letter第一部分寄信Part Two Posting a Letter第二部分寄信Pan Three Sending a Parcel第三部分寄包裹Part Four Sending Money第四部分寄钱Unit Fifteen At the Hospital第十五单元在医院Part One Seeing a Doctor第一部分看医生Part Two Stomach Problem第二部分犯胃病Part Three Making an Appointment with the Doctor第三部分与医生约诊Part Four
5、Buying Medicine第四部分买药Unit Sixteen Travel第十六单元旅行Pan 0no 0n the Plane第一部分在飞机上Part Two Traveling by Train第二部分乘火车旅行Part Three Traveling by Bus第三部分乘公共汽车旅行Part Four Taking a Taxi第四部分乘出租汽车Unit Seventeen Telecommunications第十七单元电信Part One Making a Long Distance Call第一部分打长途电话Part Two The Internet第二部分国际互联网Part
6、 Three Talking about Telecommunications第三部分谈论电信Part Four Ecommerce第四部分电子商务English Test at Preliminary Level初级英语试卷中 级Front OfficeUnit One At the AirportPart One Meeting the GuestPart Two Recognizing a Tour GroupPart Three A Brief Welcome SpeechUnit Two Room ReservationsPart One Accepting Reservations
7、Part Two Fully BookedPart Three Canceling a ReservationUnit Three BellmanPart One Greeting a Guest on ArrivalPart Two Introducing Hotel FacilitiesPart Three Baggage DeliveryPart Four Hiring a TaxiUnit Four Reception and CheckinPart One Checking in a Guest with ReservationPart Two Checking in a Walk-
8、in GuestPart Three Changing a RoomPart Four Extending the StayPartOne Askingthe WayPart Two Arranging a TourBusPart Three City TourPart Four Leaving a MessageUnit Six Sales PromotionsPart One Talking about Hotel ReservationsPart Two Negotiating on Terms.Part Three Persuasive TalksUnit Seven Public R
9、elationsPart One Soliciting Comments and SuggestionsPart Two Arranging a News ConferencePart Three Invitation and RepliesUnit Eight Front CashierPart One Checking OutPart Two A MiscalculationPart Three Foreign Currency ExchangeUnit Nine Business CenterPart One Booking Air TicketsPart Two Sending a F
10、axPart Three Sending E - mailsPart Four Explaining Time DifferencesPart Five Asking for An InterpreterUnit Ten OperatorPart One A Call from OutsidePart Two Making a Collect CallPart Three Wake - up Call ServiceHousekeepingUnit Eleven Floor AttendantPart One Showing a Guest to the RoomPart Two Explai
11、ning Room FacilitiesPart Three Valuables DepositUnit Twelve Chamber ServicePart One Making up the RoomPart Two The Turn - clown ServicePart Three Bringing Something on RequestUnit Thirteen Laundry ServicePart One Demanding Laundry ServicePart Two Special InstructionsPart Three Suggesting Express Lau
12、ndry ServiceUnit Fourteen Miscellaneous ServicesPart One Shopping for GuestsPart Two Baby - sitting ServicePart Three Room ServicePart Four Repairing the TV SetUnit Fifteen Dealing with EmergenciesPart One Guest InjuredPart Two A Sick GuestPart Three A Small FireFood & BeverageUnit Sixteen Reservati
13、onsPart One Booking SeatsPart Two Banquet ReservationsPart Three Reserving a Meeting RoomUnit Seventeen Seating GuestsPart One Seating the Guest without a ReservationPart Two Seating the Guest with a ReservationUnit Eighteen Chinese Food ServicePart One Chinese FoodPart Two Chinese Restaurant Servic
14、ePart Three Ordering DrinksPart Four Serving the DishesUnit Nineteen In the Coffee ShopPart One At Dinner TimePart Two A Buffet BreakfastPart Three A Continental BreakfastPart Four An American BreakfastUnit Twenty At the BarPart One Chinese Liquors and WinesPart Two Mixing CocktailUnit Twenty - one
15、Room ServicePart One Ordering Room ServicePart Two Sending the Room Service OrderUnit Twenty -two Ways of PayingPart One Signing the BillPart Two Paying by Credit Card.Part Three Explaining the BillPart Four Explaining the Credit LimitUnit Twenty-three Guest ComplaintsPart One Changing a DishPart Tw
16、o Complaining about the DishesUnit Twenty- four A Birthday PartyShoppingUnit Twenty -five At the Textile and Knitwear CounterPart One Buying Chinese Silk FabricsPart Two Buying T- shirtsPart Three FashionUnit Twenty -six At the Jewelry and Crafts CounterPart One Recommending Traditional Chinese Craf
17、tsPart Two JewelryPart Three Recommending Typical Chinese ToysUnit Twenty- seven At the Medicine and FoodstuffDepartmentPart One Chinese TeaPart Two Chinese Medicine and TonicsPart Three Chinese Local Flavor FoodUnit Twenty - eight At the Chinese Arts and StationeryDepartmentPart One Chinese Seal Cu
18、tting, Calligraphy and PaintingsPart Two The Four Treasures of StudyPart Three Packaging and ShippingHealth and RecreationUnit Twenty -nine At the Health CenterPart One Talking about Health Club Facilities.Part Two SaunaPart Three At the Indoor Swimming PoolUnit Thirty In the Beauty SalonPart One At
19、 the BarbersPart Two A Permanent WaveUnit Thirty - one RecreationPart One At the Ball RoomPart Two Karaoke BarPart Three MahjongPart Four BowlingEnglish Test at Intermediate LevelAppendix I useful English Abbreviations For HotelsAppendix II 180 Useful Sentences For FotelsAppendix III Key to Listening Exercises (Tape Script)
