1、新剑桥商务英语（中级）,Working in English Students Book,Introductions,About me About this book About BEC test About teaching methods About class performance scoring,Self-introduction,My name is Nancy Tu. （涂慧娟） My major in college was Foreign Trade English. Im also a Master of Economics.,After graduated from co
2、llege, I had worked for two years in a Taiwanese-invested computer company as an international buyer. My work at that time was to buy some raw materials from abroad. I have rich experience in foreign trade procedures.,Then I came back to Nanchang. Ive been an English teacher in our university for ov
3、er 8 years. I mainly teach College English, Business English, Business Etiquette, Business Communication, International Negotiation, Foreign Trade Correspondence, and International Trade Practice.,I attended BEC3 in my Junior year and got A. Only 7 candidates won Grade A that year in the whole Jiang
4、su province. So if youre interested in Business English , international trade or office life, you can turn to me. We can have a discussion.,I enjoy traveling, reading and watching football and basketball game. (We can also discuss them later on.) Believe me! We can make lots of fun in learning Busin
5、ess English!,Teaching methods,Warm-up discussion Additional knowledge input: about international commerce, international economics, daily business life, business etiquette and etc. Listening practice Role play & Pair-work Video Comprehension (Quiz or homework) Homework: students study book (extra ma
6、rk),Your performance scoring,80% or less: final exams (written) 20% or more: daily performance,About BEC Test:,报名时间： 报名无开始时间,即任何时间都可以报名。有截止时间：上半年报名截止时间为三月二十日；下半年报名截止时间为九月十七日。 报名地点： 全国50多个大中城市设立了BEC考(报名)点 报名条件与考试费用： BEC共分三个等级：BEC1、BEC2、BEC3 BEC1是面向初级和中下级英语水平的商务英语考试 BEC2是面向中、高级英语水平的考试 BEC3是面向较高级英语水平的考
7、试 报名不受年龄、性别、职业、地区、学历等限制，任何人（包括学生、待业人员等）均可持本人身份证件到当地考点报名。报名每次收取考试费（含口试费）BEC1：395元人民币；BEC2：520元人民币；BEC3：690元人民币。考生在报名后可得到一本内容包括考试范围、考试题型的考生手册，供考生参照复习。,certificate,Test yourself,Listening test: For each recording decide what the speakers job is. Listen twice.,13 . 14 . 15 . 16 . 17 .,Personnel Manager.
8、 Sales Manager. Legal Adviser. Financial Adviser. Conference Organiser. Research and Development Officer. Advertising Executive. Bank Manager.,keys,Listening test: For each recording decide what the speakers job is. Listen twice.,13 . 14 . 15 . 16 . 17 .,Personnel Manager. Sales Manager. Legal Advis
9、er. Financial Adviser. Conference Organiser. Research and Development Officer. Advertising Executive. Bank Manager.,F,H,E,C,A,more,Business Vocabulary Can you find the correct word to fill in the following job ads: self-starters, self-motivated, self-driven, methodical, systematic and organized, com
10、puter-literate, numerate, motivated, talented, team players,Youll need to be _, as youll be working on financial budget. As part of our sales team, youll be working independently, so you have to be self-_ or self- _. Were looking for someone who can work on ten projects at once. You must be _, _, _.
11、,self-starters, self-motivated, self-driven, methodical, systematic and organized, computer-literate, numerate, motivated, talented, team players,We need _ journalist who are very good at their job and extremely _ to find out as much as they can. Youll be researching developments on the Internet, so
12、 you have to be _. As a part of a team of researchers, you need to be a good _.,explanations,explanation,Self-starters, proactive, self-motivated, or self-driven: good at working on their own. Methodical, systematic and organized: can work in a planned, orderly way. Computer-literate: good with comp
13、uters. Numerate: good with numbers. Motivated: very keen to do well in their job. Talented: naturally very good at what they do. Team players: people who work well with other people.,keys,Youll need to be , as youll be working on financial budget. As part of our sales team, youll be working independ
14、ently, so you have to be self- . or self- . Were looking for someone who can work on ten projects at once. You must be , , . We need journalist who are very good at their job and extremely to find out as much as they can. Youll be researching developments on the Internet, so you have to be . As a pa
15、rt of a team of researchers, you need to be a good .,more,numerate,driven,motivated,methodical,systematic,organized,talented,motivated,team player,computer-literate,People and Workplace: employee, management, personnel, staff, workers, payroll, workforce, administrative staff, support staff, technic
16、al support,The people who work for a company, all the people on its _, are its _, _,_,_, or _. The people who lead the company and organize it are called: the _. The everyday work supporting a companys activities, is often done in offices by _ or _. Those giving technical help to buyers of the compa
17、nys products are in _.,payroll,employees,personnel,staff,workers,workforce,management,administrative staff,support staff,technical support,Working in English,Person To Person Phone Calls Writing Exchanging Information Meetings Entertaining Visitors Explaining And Presenting,Module 1: person to perso
18、n,Unit 1: Pleased to meet you! Unit 2: What do you do? Unit 3: Around the world Unit 4: Could you please? Unit 5: Im sorry, could you say that again? Pop Quiz: welcome to Marin and Waterford: tapescript 1-7,Module 2 Phone Calls,Quiz 2: person to person Vocabulary Tapescript 1-6 Additional knowledge
19、input: How to make a business phone call? Unit 6: Hello, how may I help you? Unit 7: Hold on, I just need to make a note Unit 8: Is everything clear? Unit 9: Im calling because Unit 10: Im terribly sorry,Quiz 3: phone calls,Additional activities,Module 3: Writing,Unit 11: Layout and content Unit 12:
20、 Youve got mail Unit 13: Get it right! Unit 14: Keep it simple and make it clear Unit 15: In reply to your Unit 16: I am sorry to inform you that Quiz 4: writing vocabulary typescript 1-7,Business Report,Module 4: Exchanging Information,Unit 17: Can I ask some questions? Unit 18: Id like some more d
21、etails Unit 19: Could you tell me more? Unit 20: When can we meet? Unit 21: Avoiding misunderstandings Unit 22: Thank you for your order Quiz 5: exchanging information,Module 5: Meeting,Unit 23: What are your views? Unit 24: Thank you for coming? Unit 25: The first item on the agenda is Unit 26: We
22、need to come to an agreement Unit 27: When does Yes mean Yes? Unit 28: We need to meet Quiz: meetings vocabulary typescripts 1-3,Module 6 Entertaining visitors,Unit 29: Make yourself at home Unit 30: What shall we talk about? Unit 31: Would you like to join me for dinner? Unit 32: How do I get there
23、? Unit 33: Do you have a room available? Unit 34: When things go wrong Quiz: Entertaining visitors,Module 7 Explaining and Presenting,Unit 35: About the company Unit 36: Let me demonstrate Unit 37: How does it work? Unit 38: Features and benefits! Unit 39: Giving presentations Unit 40: A great new p
24、roduct! Quiz: explaining and presenting,Additional knowledge input: How to make a business phone call?,How to make business calls? How to receive business calls? Relative words and phrases (1) Relative words and phrases (2),How to make business calls?,Prepare for the call: ( be attentive, energetic,
25、 memo, phone number, documents, paper, pen, etc. Check the time zone.,Choose the best time to make a business call. If youre calling at business time, try not to make it just after starting work or before lunch time. If youre calling to a home, dont make it early in the morning or late at night. You
26、 can make it during lunch time or dinner time or in the evening. Dial: 0 - country code distance code phone number( U.S.: 1, Canada: 1, Japan: 81, Korea: 82, UK: 44, China: 86),“Hello, is that ABC company?” “This is XXX from XXX.” “May I speak to XXX?” When you hear “wait a moment, please.”, you sho
27、uld say “thank you.” and wait. You can not leave it for something else. When you hear “ He is not in.”, you can not just hang it up. You can say as follows: “Oh, thanks. Then Ill call him later.” “Oh, could I leave a message.” “Oh, would you please ask him to call me back? Thanks.”,If you have diale
28、d the wrong number, you should not ask, “ whats your number? whos that?” You should say: “ Is that XXXXXX?” and “ Oh, sorry. I must have dialed the wrong number.” Your voice should be natural, pleasant, not too loud or too low. Keep away from artificial manners. Smile while speaking.,How to receive
29、business calls?,Pick up the call after it rings for the second time. If you pick it up after it rings for over four times, you should apologize. “Hello, this is ABC company.” or “Good morning, this is XXX company.” Introduce yourself, “ This is XXX.” “Can I help you?”,Listen attentively. Say “ yeah,
30、 hmn, right, ok” from time to time. If its not for you, you should say, “ wait a moment.” If you can not find the person, you should say, “ Do you want to leave a message?” How to leave a message. Who should hang up first?,While youre receiving the call, you can not leave for over 30 seconds. Please
31、 wait a moment. I have to answer a call. (Please go ahead. No problem.) Hello, This is Denis. Im busy at the moment. May I return your call in 10 minutes?Dog eats bone,words & phrases for phones（1）,put/send through engaged hold on hang up available 空闲的 receiver 听筒 dial,extension IDD: international d
32、irect 国际直拨电话 area code 区号 direct line:直拨电话,words & phrases for phones（2）,mobile phone 移动电话 cordless phone 无绳电话 cellular phone 手机 switchboard operator 接线员 collect call (Am)/ reverse charge call (Br.) 对方付费的电话 peak time / cheap time call 线路忙/线路不忙,Unit 1:Pleased to meet you,A1: warm-up discussion Backgr
33、ound Knowledge Additional knowledge A2: listening practice A3: pair-work B1: tips B2: discussion & practice B3,4: listening practice& role play C: role play and discussion,Vocabulary study,A 1. In your country, when business people meet for the first time, what do they usually do?,They exchange busi
34、ness cards. They shake hands. They bow to each other. They talk about neutral subject (such as the weather) before getting down to business. They get down to business right away. One offers the other a cigarette. They have a drink together. They have a meal together.,vocabulary,a good impression app
35、ointment a bumpy flight business card conference delay directions,family name fellow-delegate to get down to business JFK (Kennedy International Airport New York) a neutral subject,Background knowledge ( unit 1),In USA, when meeting someone for the first time, you should offer a firm handshake, last
36、ing 3-5 seconds, upon greeting and leaving. Maintain good eye contact during your handshake. If you are meeting several people at once, maintain eye contact with the person you are shaking hands with, until you are moving on to the next person. Good friends may briefly embrace. Introductions include
37、 ones title if appropriate, or Mr, Ms, Mrs and the full name. Business cards are generally exchanged during introductions. However, they may be exchanged when one party is leaving.,In Japan, the customary greeting is the bow. However, some Japanese may greet you with a handshake, though a weak one.
38、Do not misinterpret a weak handshake as an indication of character. If you are greeted with a bow, return with a bow as low as the one you received. How low you bow determines the status of the relationship between you and the other individual. When you bow, keep your eyes low and your palms flat ne
39、xt to your thighs(大腿). The business card should be given after the bow. This is very important to remember.,Additional knowledge input,How to greet a person for the first time? How to shake hands? How to exchange business cards? How to choose topics: a neutral subject?,Do you know how to meet people
40、 for the first time and leave a good first impression?,Greeting ways,Bowing to each other: Asian countries, especially in Japan Kissing & embracing: popular in the west, especially in European countries Shaking hands: most popular around the world,Kissing,Youll probably kiss and be kissed for the fi
41、rst meeting. But dont worry. At subsequent meetings foreigners are excused from all that casual kissing if they do not wish to participate. For men who do decide to join in, when kissing a womans hand or cheek dont actually touch the skin. Just kiss the air a few millimeters from her hand or cheek.,
42、Cheek-kissing: The proper British people usually kiss just one (on the right cheek), the French twice ( left, right) and the passionate Belgians three times: left, right, left. Hand-kissing: Like the Italians and Spanish, a German is more likely to kiss the hand.,For non-European women: When a man r
43、aises the hand to his lips, the appropriate response is to react as though this is the fifth time it has happened that day, just acknowledge that gesture with a slight smile. Some male visitors to Russia are not quite comfortable with being kissed on the lips by Russian men while enfolded in a great
44、 bear hug.,How to shake hands?,palm upward or downward? upward: youre warm, equal, friendly. downward: youre superior and eager to control others.gently or firmly? gently: youre weak and distant. firmly: youre warm but may be too aggressive or offensive.,Who should extend his / her hand first?,Lady
45、or Gentleman? The lady should extend her hand first to a gentleman.Superior or Inferior? The superior should extend his hand first to the inferior.the elderly or the young? The elderly should extend his hand first to the young.,How to shake hands warmly?,Can I hold the other persons hand with both h
46、ands? Yes, you can. It means youre very warm and sincere and the person youre holding hands with is your close friend. You can even pat his shoulder with your left hand and hold his or her hand with your right hand.,Shake-hands Questions:,How should a man shake a womans hand? He should only touch he
47、r fingers softly. Can I shake hands with a person while sitting? No. You must stand up to shake hands. But if youre a lady, you can sometimes extend your hand to a man while sitting.,Shake-hands Tips:,A man should take off his gloves or hat and then shake hands. A lady can shake hands while wearing
48、gloves and hat. An armyman wearing his service cap should first salute and then shake hands. Dont shake hands across the others. It will cause bad luck.,Exchanging name cards,How to give your name cards? You should smile and walk to the other person and extend your name cards with both hands. Turn y
49、our name card upside down so that the other person can read your name.,名片的交换要领：面带微笑，走到使对方容易接到的距离，双手递给对方。注意要将名片倒过来，把自己的名字向着对方。,How to receive name cards?,Say “thank you”. Read through the name card first. If youre not sure about the pronunciation of the name, just ask him or her. Put the name card in the cardcase/ cardfile. Dont play with the name card. Dont put the name card in your pocket, especially back in your trousers pocket.,
