1、Tourism English,Unit 7 By Chen Xu Week 5,March, 2013,Outline,Part 1. Quick Review Part 2. Text B of Unit 7 Part 3. Addtional Activities,Part 1. Quick Review,Part 2. Text B of Unit 7,What is the most important thing about a hotel?,The most important thing about a hotel is the staff. Its not what they
2、 do, but their willingness to do it.,What does friendliness mean in a hotel?,Its not just a matter of being polite, its to do with being able to conjure up special solutions to unusual problems, and to do more than just the standard stuff.,What does the author think of the free items in a hotel?,Any
3、 free items(such as the free fruits and mints provided by London Victoria Holiday Inn) cost a minimal amount to the hotel and yet are very good for public relations.,What is a genral held belief in the hotel business?,Its a generally held belief in the hotel businesss that whats important is en-suit
4、e toilets, to the exclusion of other facilities.,In terms of food, what policy is recommended by the author?,The “as much as you like“ policy is recommended.,nouvelle cuisine,N-UNCOUNT Nouvelle cuisine is a style of cooking in which very fresh foods are lightly cooked and served in unusual combinati
5、ons. You can also refer to food that has been cooked in this way as nouvelle cuisine. 新式烹饪; 新式烹饪食物,What is the general problem phones in hotel rooms have?,The cost of making a call is stupidly high.,Does the author support the hotels requirement “must wear a conventional swimming costume“?,Not reall
6、y, he believes it rip off the clients free choice.,What is the general principles of hotels?,The higher class a hotel is, the most tolerant it is of guest eccentricity.,What is the authors suggestion to the clients according to the paragraph “Hotels are expensive“?,People should enjoy as many of the
7、 things IN the hotel free.,Gideons bible,基甸圣经 在世界各地的旅館及汽車旅館都有基甸聖經（ Gideon Bible)，. 這是基督教的聖經版本之一。在這部聖經的最後，有這些問題：當你. 讀了這些章節之後，感到難過嗎？當你讀這些章節後之後，感到頭疼嗎？同意嗎？好像在吃藥片,What is your understanding to “well done to places that get this right“?,I say “well done“ to those hotels which offer the flexibility of sati
8、sfying their clients speical needs.,How do you explain the sentence “ISO9002 is actually a BAD sign for a hotel“ ?,a. Having a certificate doesnt neccessarily mean that the hotels are good. b. It often indicates a lack of flexibility.,What are the EXTRA hotel enhancements mentioned by the author?,Th
9、e Entertainment The Activities,What are the other things that are assets to a hotel according to the author?,VIEW CATS LOCAL NEWSPAPER,What are the things you think that can spoil a good hotel?,If any member of staff takes a dislike to a guest. Insufficient FOOD. Odd RULES STRESS,Important words & E
10、xpressions,sort out,Para. “Hotel“ is an almost magical state of mind in the guest, perhaps like that in a child where everything is being sorted out and taken care of and you dont need to worry! PHRASAL VERB If you sort out a group of things, you separate them into different classes, groups, or plac
11、es, for example so that you can do different things with them. 整理,sort out,Sort out all your bills, receipts, invoices, and expenses as quickly as possible and keep detailed accounts. 将你的帐单、收据、发票和花销尽快整理好，并做好详细的账目。PHRASAL VERB If you sort out a problem or the details of something, you do what is nece
12、ssary to solve the problem or organize the details. 解决 例：India and Nepal have sorted out their trade and security dispute. 印度和尼泊尔已经解决了他们的贸易和安全争端。,conjure up,Para.2: Friendliness is important, but its not just a matter of being polite, its to do with being able to conjure up special solutions to unus
13、ual problems, and to do more than just the standard stuff.PHRASAL VERB If you conjure up a memory, picture, or idea, you create it in your mind. 使在脑海中浮现 例：When he closed his eyes, he could conjure up in exact colour almost every event of his life. 一闭上眼睛，他就能真真切切地回忆起他生命中几乎每一件事情。,Expertise,Para 6. Besi
14、des the fact that the main cost of providing food is in the service and expertise, and not in the quantity of food involved.1. N-UNCOUNT Expertise is special skill or knowledge that is acquired by training, study, or practice. 专业技能; 专业知识 例：She was not an accountant and didnt have the expertise to ve
15、rify all of the financial details. 她不是会计，不具有核查所有这些财政细目的专业知识。,pay-per-view,Para9. Im not talking pay-per-view here (see the warnings on “extra costs“), more a matter of being able to watch international news and odd multilingual schedules from around the world. N-UNCOUNTPay-per-view is a cable or sat
16、ellite television service in which you pay a fee to watch a particular programme. The abbreviation is also used. 收看付费 (电视) 例：The match appeared on pay-per-view television. 这场比赛出现在了收看付费电视上。,intrigue,International resort hoteliers may be intrigued to know that guests have a surprisingly keen interest
17、in local news and affairs and will watch television channels even if they cant actually speak the language! 1. N-VAR Intrigue is the making of secret plans to harm or deceive people. 阴谋 例：.political intrigue. 政治阴谋。 2. V-T If something, especially something strange, intrigues you, it interests you an
18、d you want to know more about it. 激起的好奇心 例：The novelty of the situation intrigued him. 那种新奇的情景激起了他的好奇心。,eccentricity /ksntrst/ TEM8(eccentricities),Para.11: As a general principle, the higher class a hotel is, the more tolerant it is of guest eccentricity. 1. N-UNCOUNT Eccentricity is unusual behavi
19、our that other people consider strange. 古怪 例：She is unusual to the point of eccentricity. 她与众不同到了古怪的地步。 2. N-COUNT Eccentricities are ways of behaving that people think are strange, or habits or opinions that are different from those of most people. 怪癖 例：We all have our eccentricities. 我们都有自己的怪癖。,di
20、etary /datr/ CET6 TEM4,Para.15: The ability of a hotel to cope with odd dietary requirements, and anything unusual, is all to the benefit of ALL, even those whose requirements are normal. 1. ADJ You can use dietary to describe anything that concerns a persons diet. 饮食的 例：Dr. Susan Hankinson has stud
21、ied the dietary habits of more than 50,000 women. 苏珊汉金森博士研究了五万多名妇女的饮食习惯。 dietary fiber 食用纤维；机食纤维质 dietary supplement 食品强化剂；食物的补充,other-worldly,Par.18: Local news, even if it seems unremarkable, is often other-worldly to a hotel guest. adj. of, relating to, or resembling that of a world other than th
22、e actual world Desert sunshine backlights her chestnut curls and moon - white skin with an otherworldly halo(Los Angeles Times) 沙漠的阳光从后面照亮了她粟色的卷发和月光一样的白皮肤，笼罩着一层来自令一个世界的光晕(洛杉矶时报)收藏,piffling,para.19: These are usually piffling silly problems which should never occur, but DO!ADJ If you describe somethi
23、ng as piffling, you are critical of it because it is very small or unimportant. 琐碎的非正式usu ADJ n 例：.some piffling dispute regarding visiting rights. .关于探视权的一些小争论。synonym: petty, trivial,bizarre /bz/ CET6 TEM8,Para.19: If something is wrong, it appears bizarrely magnified because of the expectation of
24、 the guest. ADJ Something that is bizarre is very odd and strange. 怪异的 例：The game was also notable for the bizarre behaviour of the teams manager. 这场比赛另一值得注意的地方是该队经理人异乎寻常的表现。 2. bizarrelyADV怪异地 例：She dressed bizarrely. 她穿着怪异。,Important Sentences,1. 优秀的酒店能够让人产生这样的心情，然而不怎么样的酒店则总有些愚蠢的地方来破坏这种心情。,A good
25、hotel can allow that state of mind to be generated, whereas a hotel thats not so good can muck it up by some stupid point that spoils it.,2. 在优秀的酒店，酒店人员会想尽办法满足客人的愿望。,In a good hotel, staff will go out of their way to accommodate the wishes of the guests.,3.免费物品（例如伦敦维多利亚假日酒店提供的免费水果和薄荷糖）在酒店成本中最低，却对公共关
26、系十分有益。,Any free items (such as the free fruits and mints provided by London Victoria Holiday Inn) cost a minimal amount to the hotel and yet are very good for public relations.,此外，应该躺在床上就能开关灯。,Plus, it should be possible to switch light(s) on and off from a position of in the bed!,5. 国际度假酒店经营者也许有兴趣知
27、道客人们对当地新闻和事件有着异常浓厚的兴趣，即便不会说当地语言，也会观看当地电视频道。,International resort hoteliers may be intrigued to know that guests have a surprisingly keen interest in local news and affairs and will watch television channels even if they cant actually speak the language!,6. 酒店内的猫和其他有趣的野生动物能提升酒店的酒店品质。,Cats and other interesting resident wildlife add to the quality of a hotel.,7. 酒店是理想化环境，凡事都被要求达到高水准。如果出现错误，因为客人有所期待，往往会被离奇地放大。,A hotel is an idealized environment where everything is supposed to be good. If something is wrong, it appears bizarrely magnified because of the expectation of the guest.,
