1、Store of Learning第九课培训店领导艺术阅读练习Dont try to do everything yourself; recruit a team.不要试回独自己完成每件事：招募一个团队。 Steve Graves, Cornerstone MinistriesLEADERSHIP LESSONS领导艺术课程Team Building团队建设The concept of employing teams in business has been popular for the past 10 years or so. The benefits of the team concep
2、t are that teams:在生意上雇用一个团队的概念在过去的10余年时间里十分流行，因团队概念的好处在于团队： Can produce more than a group of individuals can produce (synergy),可以生产的比一个组群中各个个体生产的总和更多 Are more creative,更富有创造性 Take on more responsibility,更负有更多责任 Are cross-trained to perform a variety of functions within the area,通过交叉培训在区域内履行多种职能 Can
3、be self-directed,可以自我管理 Support each others successes,支持相互的成功 Ensure ongoing quality and improvement保证一致的质量和进步Wal-Mart believes in what teams can do, so you will be responsible for building your team within your area and within your Distribution Center. The following concepts will be essential eleme
4、nts of your teams success.沃尔玛相信团队所能办到的，因此你将负责在你所在区域和你所在配销中心内组建团队，下面的概念将是你团队成功的重要元素。Trust信任Trust is critical to a teams effectiveness in communicating, solving problems, making decisions, maintaining self-esteem, and increasing productivity. Members of your team need to feel trust in each other and i
5、n you as their leader. Without that trust, team members never fully commit themselves, take risks, or produce at higher levels than they would as individuals. You will gain their trust by keeping promises and confidences, and by demonstrating respect for their opinions and suggestions. 信任对一个团队的沟通、问题
6、解决、决定、保持自我肯定和提高生产率的有效性是非常关键的，你的团队中的成员需要相互信任并信任作为他们领导者的你。没有这些信任，团队成决不可能完全地随担自己的义务，承担风险，或者比他们做为单独个体时的生产水平更高，通过遵守随诺和保持自信，以及证明自己对他们的意见和建议的尊重，你会获得他们的信任。Recognition认同Recognition is important to develop Associates self-esteem and confidence in their ability to do their jobs.认同对于员工树立其对本职工作能力的自尊心和自信心十分重要。One
7、 of Sams 10 Guiding Principles:山姆10项指导原则之一“Appreciate everything your Associates do for the business. A paycheck will buy one kind of loyalty, but all of us like to be told how much somebody appreciates them. We like to hear it often and especially when we have done something we are really proud of.
8、 Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. Theyre absolutely freeand worth a fortune.”“感激你的员工为公司所做的每一件事。一张支票会买到一种忠诚，但我们都喜欢被告知某人对你如何赞赏。我们喜欢经常听到特别是当我们做了某些我们的确感觉骄傲的事情时，没有什么可以完全取代一点点精心选择，时候恰当，真心实意的赞扬之词，它们的确是免费的，可值一大笔财富。Motivation激励Motivation is essenti
9、al to help Associates reach their highest potential and improve their current performance - to be the best they can be. Challenge your Associates to improve your area - in housekeeping, productivity, and morale. Challenge them to learn new tasks and take risks. Remember that everyone is motivated by
10、 different things. Discover what motivates your Associates and inspire them in their way.激励对于帮助员工达到他们最大潜力和提高他们当前表现达到其最佳状态是十分必要的。在日常工作，生产效率和道义上挑战你的员工来改进你的区域。挑战他们来学习新的任务和承担风险。记住每个人都可以被不同的事情所激励。发现什么可以激励你的员工并用他们的方法来激发他们。One of Sams 10 Guiding Principles:山姆十项指导原则之一：“Motivate your partners. Money and owne
11、rship alone arent enough. Constantly, day-by-day, think of new and more interesting ways to motivate and challenge your partners. Set high goals, encourage competition and then keep score. Make bets with outrageous payoffs (like the hula on Wall Street). If things get stale, cross-pollinate; have Ma
12、nagers switch jobs with one another to stay challenged. Keep everybody guessing as to what your next trick is going to be. Dont become too predictable.”“激励你的同伴。只有金钱和所有权是不足够的。日复一日，持之以恒地去思考新的和更有趣的方法去激励和挑战你的同伴。制定高的要求，鼓励竞争和记录成绩。敢于打赌并伴以令人咋舌的惩罚(像在华尔街跳草裙舞)，如果东西变味了或交叉感染；管理者有否一个接一个地转变工作来保持挑战。让每个人都去猜想下一个把戏会是什
13、么呢/不要让事情变得太易于预测了。Celebration庆祝It is important to reward Associates for reaching a challenging milestone or goal. This also boosts self-esteem and encourages your team to reach for future goals. These celebrations could be formal ceremonies at General Meetings, recognition on a bulletin board, buying
14、 pizza for your area, T-shirts, or certificates. Catch your Associates doing things right. Recognize small things as well as big accomplishments. Plan celebrations - they are good for your teams morale.为员工达到一个目标的挑战时给予奖励是非常重要的，这也会增强一个人的自尊和鼓励你的团队去实现未来的目标。这些庆祝可以是例会中正式的仪式，在布告栏上宣告，买比萨饼、T血或是证书给你的队员。指导你的员工
15、做正确的事情，要认识到细小的事情和巨大的成就是一样的。计划好庆祝这有益于团队的士气。One of Sams 10 Guiding Principles:山姆十项指导原则之一：“Celebrate your successes. Find some humor in your failures. Dont take yourself so seriously. Loosen up and everybody around you will loosen up. Have fun. Show enthusiasm - always. When all else fails, put on a co
16、stume and sing a silly song. Then make everybody else sing with you. Dont do a hula on Wall Street. Its been done. Think up your own stunt. All of this is more important, and more fun than you think and it really fools the competition. “Why should we take those cornballs at Wal-Mart too seriously?”“
17、为你的成功而庆祝。对你的失败幽默地自嘲。别让自己太严肃了，轻松一点，你周围的人也会轻松一点。尽情玩吧，要保持一贯的热情。当这些都无效，穿上一件戏服唱一道傻傻的歌曲，然后让你有人跟着你一起唱。不要在华尔街跳草裙舞了，那已经被做过了。想想自己的绝技。所有这些是非常重要的，比你想像的有趣。它真的愚弄了竞争”为什么我们在沃尔玛把那些鸡毛蒜皮的事当作那么认真？Store of Learning- Confidential -七月, 22 Training, HRPage 5 of 5Store of Learning第九课培训店领导艺术议题LESSON 9 QUESTIONS第9课问题Ideal res
18、ponses to these questions would display the Trainees ability to be of service to difficult people, take action in solving problems while exhibiting judgment, and exhibit a can-do approach and inspire Associates to excel.学员对这些问题的回答将显示出他们服务不同的人的能力，以及他们在解决问题的同时表现出良好的判断，不断激励员工超越自我的能力， When dealing with
19、a difficult associate, how do your decision-making choices impact the coaching process? Give an example when you have had to deal with a difficult associate and how you handled it.当指导一名难于沟通的员工时，你的决策将如何影响指导的过程？举出例子，你什么时候必须和这样的员工沟通，你是如何处理的？ In your opinion, what do you consider to be the most effectiv
20、e way a leader can heighten the performance of those around him/her.你认为，领导者能够提高他的同事的工作表现的最有效的方式是什么？Store of Learning第九课培训店富甲美国习题集资源 山姆沃尔顿富甲美国第1章。1. 山姆对金钱的态度源于哪里？ 答案：在萧条期成长。 2. 山姆在七八岁时做什么工作？ 答案：找杂志订户。 3. 山姆从哪里得出对处理家庭财政的看法？ 答案：从他的岳父L. S. Robson处。 4. 山姆如何组织他的家庭财政？ 答案：组成伙伴关系。 5. 1985年，福布斯杂志说了什么有关山姆的话？. 答案：他被称为美国最富有的人。 6. 为什么山姆“保持平价”？答案：他相信一美元的价值。 7. 山姆为什么关注福布斯的文章？ 答案：他认为会对他和员工的关系影响不好。 8. 山姆使用哪两点证明他很节俭？答案：直到公司营业额达到400亿美元才买了一架飞机。在旅途中两人合住一个房间。
