1、- 1 -Employee Handbook员 工 手 册- 2 -CATALOGUE目录Foreword 前言Mission Statement 企业宗旨Welcome Message from The General Manager 总经理欢迎辞Owning Company Introduction 业主简介CHAPTER 1.Meritus第一章 君华管理公司简介CHAPTER 2.The Meritus experience (our history/our founder) 第二章 我们的历史，我们的创始人CHAPTER 3.General terms and conditions
2、of employment第三章 员工聘用条例3.1 Recruitment guideline 员工聘用指南3.2 Probation period 员工试用期3.3 Working hours, rest days each employee has an obligation familiar with the departments own rules and regulations. In addition, the hotel has the responsibility under the business development staff handbook need for
3、timely adjustment of the relevant provisions in the hotel and will be regularly posted on the bulletin board in the publicity staff, our staff should be concerned about and implementation.此手册并非本酒店信息的唯一来源，每位员工都有义务熟悉自己所在部门的规定和条例。此外，酒店有责任根据业务发展需要及时调整员工手册中的有关条文，酒店并会定期张贴在员工布告栏中公示，酒店员工应予关注和执行。- 6 -MISSION
4、 STATEMENT企业宗旨VisionTo become Asians outstanding hospitality brand愿景:成为亚洲卓越的酒店业品牌Core valuesAsian Hospitality核心价值观 （亚洲式殷勤好客之服务）We promise to provide our guests with an experience of Asian grace, warmth all fully equipped with the latest amenities4 个会议室和 9 个多功能厅均配备最先进的会议服务设施Recreational facilities su
5、ch as indoor swimming pool, spa and fully equipped gym水疗中心、室内游泳池和设备完善的健身房SPECIAL FEATURES 特色餐饮Symphony of Taste at Meritus Mingde presents the first whole-new exciting dining concept of boundless possibilities where dining, drinking, chilling out, entertainment and shopping come harmoniously togethe
6、r.享用美肴、品尝佳酿、娱乐消遣及休闲购物，集各种商务、生活、娱乐设施于一体的铭德君华大酒店为您提供绝佳的居住体验，令您的旅居生活更为便捷、和谐、舒适。Adopting the operating philosophies of a symphony orchestra where its many individual components are vital to its ultimate success, Symphony of Taste offers a seamless gourmet experience that extends beyond the palette where
7、 the most intricate detail-backdrop, lighting, table setting, menu and music is attuned to create a unique and unforgettable dining experience of total sensory delight.我们深知细节决定整体，为所有美食鉴赏家奉上的不仅是味觉上的超凡体验，铭德君华用心设计的餐厅装潢、灯光布局、餐台摆设、菜单及背景音乐等，致力为您打造独特难忘的用餐体验。Set in a vast dining area designed with collapsib
8、le walls, another distinctive feature of Symphony of Taste is its versatility in meeting various ambience needs and conceivable dining configurations (breakfast, cosy family style, ala carte or buffet set-up).宽敞的餐厅、高雅的墙饰，每个厅面设计风格均独一无二，满足不同的用餐需求及用餐氛围（快捷早餐、安适的家庭简餐、零点餐肴及自助餐） 。Flanking a central perform
9、ance stage and hosting a wide selection of gastronomy from contemporary Chinese cuisine to premium Western steaks, Symphony of Taste takes you on a global gourmet escapade whilst immersing in total sensory harmony and melodious crescendo.用餐区汇聚各种中式、西式佳肴及其他特色美肴，用餐区一侧的舞台表演，将让您沉浸于味觉与听觉的双重享受。Ming bar (le
10、vel 1) /铭吧（1 层）Ming Bar offers the warm and comfortable privacy perfect for private parties, product launches, a serious business discussion or a casual tte-tte. With its right doses of business intimacy and facilities such as high-speed internet access, Ming is the ideal locale - 14 -for sealing a
11、business deal over drinks.无论是私人派对，还是小憩畅谈，抑或是正式的商务洽谈，铭吧为您提供最贴心、闲适的私密空间和一流的现代办公设备，如高速的互联网接入服务等。在觥筹交错间捕获商机，铭吧是您的绝佳选择。Five Spices-Asian Flavour Restaurant (level 1) /五香之道亚洲风味餐厅（1层）Basking in a modern atmosphere of hustle and bustle where cheery vibrancy is the buzzword, Five Spices Restaurant caters sat
12、isfying and lip-smacking one-bowl meals to food-lovers without them having to dig deep into their pockets. Featuring a menu of the people in Shanghai and popular Singaporean signatures, Five Spices provides delicious yet brisk lunches and dinners to guests-the perfect solution for those seeking a qu
13、ick but functional and hearty business meal.在城市的繁忙与喧嚷中辟一处静谧，享受阳光与五香之道为您奉上的精致价宜的美食。将上海本土烹调手法与新加坡传统特色巧妙结合，为您带来美味、丰盛且与众不同的正餐或商务餐系，给您无与伦比的味觉惊喜。Tea boutique (level 1) /茗生缘茶吧（1 层）An unhurried space devoted to tea appreciation, conversation and relaxation. Tea Boutique is the ideal haven for tea enthusiast
14、s and business executives seeking to have a smooth and earnest business discussion in quietude.开放式茶吧适合商务会谈或消遣品茗。茗生缘茶吧特有的优雅宁静氛围不仅可供茶艺爱好者进行茶艺交流，亦是商务人士业务洽谈的理想场所。RARE-Steak House (Level 2) /锐高级牛扒馆（2 层）Inspired by the love of fine steak and good wine, Rare is the place where true connoisseurs can appreci
15、ate choice premium cuts in a stylishly plush ambience. An elegant steakhouse set with live a la minute stations to stimulate your senses, and ageing room where we age your steaks to your preferred timing.锐高级牛扒馆欢迎所有对牛排与红酒的西餐文化有着至高追求的美食饕客前来品评。雅致的装修风格与超凡的品味给您视觉感官上的绝对愉悦，精选新鲜优质的烹调原料，根据您的个人喜好，为您献上味美香嫩的牛排套
16、餐。SILK-Chinese Private Dinning Room (Level 2) /丝中餐包厢（2 层）The exclusivity and prestige of Silk is evident in its private-dining only concept. Helmed by award-winning Chinese master chef, Silk serves a menu of contemporary Cantonese and Shanghainese cuisines-featuring well-loved chefs signatures.铭德君华满
17、誉全城的中餐厅丝由特级主厨亲自掌勺，为您巧手呈现目不暇接的中餐美食，更有各式驰名的上海派与粤派佳肴，其粤式烧烤更是正宗美味，是丝的另一独到之处。KOKACHIN-Culinary Buffet (level 2) /阔阔真自助餐（ 2 层）- 15 -Contrary to the usual vastness of buffet restaurants, the interior of Kokachin boasts an intimate ambience ideal for a comfotable gathering of family and friends. Not like us
18、ual restaurants, we provide you with very own private buffet. With great emphasis on gourmet cuisine and exquisite presentation, Kokachin promises a rich dining experience of sensory appeals that will delight your sight, smell and taste.阔阔真不同于一般的自助餐厅开放而无私密性的用餐环境，这里致力为您营造安逸且温馨的用餐氛围，是您相邀亲朋至友一同进餐的首选之所。
19、餐厅主厨的烹饪风格独特新奇，为您带来色香味俱全的至尊用餐。RECREATIONAL FACILITIES /休闲设施Get into shape at our fully - equipped gym, spa and swimming pool specially designed to soothe and reinvigorate your body, mind and soul.上海铭德君华大酒店拥有设备齐全的健身中心，雅致的水疗中心及设计独特的游泳池，给您带来舒适的休闲享受，让您舒展身心、疲累尽消。BANQUETS 新员工交付有关证明文件后，填写入职登记表 ，办理入职手续；酒店由人力
20、资源部为新员工建立个人档案；When new employees report for work, they will receive: staff manuals, dining cards, attendance cards, work nameplate, work uniforms, wardrobe and key, and more supplies from the Human Resources Department and for recipients of the registration receipt;新员工报到时领取：员工手册、就餐卡、考勤卡、工作铭牌、工作制服、更衣
21、柜和钥匙等，以上用品由人力资源部发放并作领用签收登记；The new entry procedures for staff, human resources and personnel departments do a good job of training new employees and the organization of work.新员工入职手续办理后，人力资源部和用人部门做好新员工的培训和工作安排。3.2Probation period 员工试用期Each employee is subject to a probationary period of 36 months. (P
22、robationary period included in the contract period.)If his/her your working performance is unsatisfactory, hotel can terminate of the labor contract.每位员工必须通过三至六个月的试用期。 （试用期包括在合同期内）若员工在试用期内，不符合录用条件，酒店有权与员工解除劳动合同。Each probationary employee has to attend a medical examination in the appointed hospital
23、and has to be certified medically fit for employment by the hospital appointed by the hotel.每位试用期员工必须接受指定医院的体检并且必须由酒店指定的医院提供证书证明其健康状况符合聘用标准。The first medical examination should be paid by the staff own. Hotel starts taking the medical examination for the staff once a year from the second year they e
24、ntered the hotel. If any person is found suffering from infectious diseases, his/her job should be suspended and meanwhile starting treatment, thus the health security of the company / hotel employees and customers can be ensured. During the treatment period, the salary and the welfare of the staff
25、will be implemented by relevant laws and regulations. If employees are found suffering from hepatitis or infectious diseases that can not be totally cured in the medical cure period ruled by the country, then they can not do the original work and the two-side labor contract will disarm naturally on
26、its own.首次体检费由员工自负。酒店员工入职后第二年起每年为员工体检一次，凡发现员工患有传染性等疾病，应予停职治疗，以确保公司/酒店员工及客户的卫生安全。治疗期间的工资及福利按有关法规执行。员工若被发现患有肝炎、传染疾病并且不能在国家规定的医疗期内治愈，并不能从事原工作，双方劳动合同将自行解除。- 20 -At the discretion of the hotel, you may be required to be medically examined, including X-ray and blood check from time to time.按酒店的要求，员工将需要接受不
27、定期的健康检查，包括 X 光检查及验血。3.3 Working hours, rest days and overtime 工作时间，休息日和超时工作In accordance with the Labor Law, the normal working hours shall be forty hours (meal breaks exclusive) average per week. At least 1 day off will be accorded to you per week.根据中华人民共和国劳动法规定，您每周平均工作时间应是 40 小时（不包括用餐时间） 。您将获得每周至少
28、 1 天的休息日。Unless authorized by the Division Head, employees are not allowed to leave the Hotel premises during working hours and meal breaks.未经部门总监的许可，员工不得在工作或用餐时间离开酒店。Your actual duty hours shall be in accordance to the duty roster prepared by your Department. The Hotel reserves the right to change
29、the roster whenever it is deemed necessary for the efficient operation of the hotel.您实际的工作时间应根据您的部门所编制的部门排班表，酒店为提高工作效率在必要时有权变更排班表。Overtime is defined as authorized work performed by you in excess of your normal scheduled working hours. You are expected to work overtime in excess of your normal sched
30、uled working hours as and when requested by your superiors. This may be on rest days and /or statutory holidays.超时工作是指在您的正常计划工作外由上司指派您完成的工作。酒店希望您在必要时能够进行超时工作,加班可能会安排在休息日或法定休假日。3.4 Time card 职工依法享受寒暑假，其休假天数多于年休假天数的；2. The leave accumulated over 20 days and the hotel not deduct the salary according to
31、 the rules;职工请事假累计 20 天以上且单位按照规定不扣工资的；3. Employees who work for more than 1 year and less than 10 year and the accumulative sick leave add up to more than 2 months;累计工作满 1 年不满 10 年的职工，请病假累计 2 个月以上的；4. Employees who work for more than 10 year and less than 20 year and the accumulative sick leave add
32、up to more than 3 months;累计工作满 10 年不满 20 年的职工，请病假累计 3 个月以上的5. Employees who work for more than 20 years and accumulative sick leave add up to more than 4 months.累计工作满 20 年以上的职工，请病假累计 4 个月以上的。Annual leave cannot be accumulated and forwarded to the next year.年假不得跨年度使用。Annual leave can be used at once
33、or separately. In addition to special circumstances, the annual leave should be used before next years annual leave occurs. And employees can not accumulate the former annual leave to the next annual leave. If the hotel arranges the employees to leave and they do not enjoy the scheduled annual leave
34、, we treat it as they give it up automatically and the hotel will not make any compensation.年假可集中或分期使用。除特别情况外，每年的年假必须在下一年度的年假产生前使用完，不得将上年度年假累积至下一年度。酒店安排员工休假，员工不按期享用年假，作自动放弃处理，酒店不作任何补偿。- 28 -As far as possible, leave application will be granted at your request but approval of such leave shall be subj
35、ect to the discretion of the Division Head.一般情况下员工的休假申请会尽可能被批准，但须由部门总监批示认可。Application for annual leave shall be submitted on the appropriate form to your Division Head giving at least two (2) weeks notice for approval.年度休假之申请需以填报申请表的形式提前两个星期提交所在部门的经理，经批准后方可休假。4.4 Matrimonial Leave 婚假Employees who h
36、ave reached the legal marriage age will be entitled to 3 continuous calendar days of paid matrimonial leave on first legal marriage only.达到法定婚龄的正式员工，在首次结婚时将享有连续 3 天带薪假期。Employee who is accord with the policy of Late Marriage (male above 25 years-old, female above 23 years-old) will be entitled to 10
37、-day matrimonial leave.符合晚婚条件的初婚员工(男 25 周岁以上,女 23 周岁以上)可享有 10 天婚假。Application for matrimonial leave with the relevant certificates must be copied to the Human Resources Department.婚假申请及有关证明材料复印件须交给人力资源部作审核批准之用。Matrimonial leave must be used up within 3 months after acquiring marriage certificate. Ma
38、trimonial leave cant be taken partially or redeemed as cash.婚假必须在领取结婚证书 3 个月内休完，婚假不得分开休或以现金支付。For 15 days in advance婚假需提前 15 天申请4.5Maternity Leave 产假A female employee who is a holder of family planning certificate will be entitled to 90 days paid continuous maternity leave.（Prenatal 15-day rest + Po
39、stpartum 75 days rest）持有有效生育证之女性员工，享有连续 90 天的带薪产假。(产前 15 天+产后 75 天)Employee who is accord with the policy of Late Child-birth will be entitled to 30 extra calendar days maternity leave.晚育加 30 天假期。 Application for maternity leave must be supported with the relevant documents.申请产假须提交有关证明资料。Maternity l
40、eave should be applied for 30 days in advance. Employees should fill out the “leave application“ step by step on the hotel approval. Including statutory holidays and public holidays产假需提前 30 天申请，员工应填写请假申请表逐级报酒店审批。包括法定假日和公休日。The salary and welfare of the employees during maternity leave should be exec
41、uted according to the regulations and medical insurance office.产假期间的工资福利待遇按法规和医保办规定执行- 29 -4.6 Compassionate Leave 丧假All employees shall be granted three continuous calendar days paid compassionate leave in case of death of an immediate family member. Immediate family includes: father/mother, spouse
42、 and children. One day will be given for indirect relations. Indirect relations includes: sister/brother, grandparent and parents of spouse.员工的直系亲属死亡，可享有连续 3 天的带薪丧假。直系亲属包括：父母、配偶、子女。员工的非直系亲属的死亡，可享有 1 天的带薪丧假。非直系亲属包括：兄弟、姐妹、祖父母、配偶的父母。Employee must inform the supervisor or manager of his department when
43、taking compassionate leave. Application for compassionate leave must be supported with the relevant documents as proof to the Human Resources Department.员工必须在休此假时通知部门主管或经理，并将有关证明提交人力资源部作审核批准之用。4.7 Work Injury 工伤An employee who has sustained an injury during work must inform their manager and seek im
44、mediate medical treatment in the hotel clinic or hospital. The relevant department shall make an Accident Report within 24 hours to be reviewed by the Human Resources Department.员工因工负伤，应视伤情立即送医务室或医院治疗，并报部门经理，24 小时内由部门写出员工受伤报告交人力资源部。4.8 Medical Benefits 医疗福利Medical Benefits for all employees will be
45、in accordance with the local Labor Law and the regulation & policies of the hotel. The details will be defined by the Human Resources Department.医疗福利将参照当地有关劳动法规由人力资源部制定专门制度予以规定。4.9 Leave without pay/Sick Leave 事假/病假4.9.1 Leave without pay 事假Staff must first fill out the “leave application form“, the
46、n have it approved by their department manager, and H.R. Department managers approved by the general manager Leave application form must specify the reasons, leave time, are the start and end dates:员工要请事假，必须事先填写休假申请表经部门经理批准，报人力资源部同意。 各部门经理请事假应由总经理批准。请假申请表必须写明原因，请假时间，假期开始和结束的日期：1Justified 正当理由2The wo
47、rk of departments 部门的工作情况3Hotel staff to leave, hotel will not paid the money. The employee who has worked in hotel for more than a year, please use the annual leave, Over some of the provisions of no-pay - 30 -leave.酒店员工请事假，按无薪假处理，在酒店工作满一年以上的员工，在请事假以前必须已用完规定的有薪年假，超过部分按无薪事假规定处理。4.9.2 Sick Leave 病假1)
48、 In general, sick leave can be approved only after the completion of proper procedures, with medical certificate, medical record of personnel, prescriptions and receipt of medical charge, otherwise it will be considered absence without pay.通常，按照程序申请的病假，并在就诊后提供相关的病情证明单 、医生的处方、医院病历及医疗费用收据才予以享有，否则，只能按事
49、假处理。2) Sick leave has two categories: paid sick leave and unpaid sick leave. Paid sick leave refers to the situation in which the salary will not be deducted when the sick leave is taken, while the unpaid sick leave refers to the situation when the salary will be deducted accordingly when sick leave is taken. All permanent employees of the Hotel can get one (1) day paid sick leave per month regardless of whether the employee is under probationary period or not. However, other employees with other employment status such as contracted, internship, or casual employ
