1、专业发展, 评估与晋升：实例研究Evaluation， Professional Development, and Promotion：A Case Study,概况 Introduction,馆员 Staffing馆员工作总结 Performance Review 总结程序 Review Procedures 工作表现评估Performance Appraisal 工作表现测评 Performance assessment专业发展与培训 Professional development & training晋升和加薪 Promotion and Raise,专业馆员 Professional
2、 Staffing (MLS),咨询，编目， 教育，系统, 外展, 网络设计等等Reference, cataloger, library instruction, systems, web design or librarians with supervision responsibilities行政管理职位-馆长，副馆长, 助理馆长， 部门主任等Administrative status director, associate/assistant dir. or department heads, etc.大学教师职称 Faculty status 终身职位 Tenure status,非
3、专业 馆员（non-professional),一般工作人员（没有图情硕士学位) Supporting staff Non MLIS）外借部，馆际互借，咨询，编目， 教育，系统, 外展, 网络设计等部门作助理 Circulation, ILL, etc. 一般技术员级别/职称,工作总结 Performance Review,一般/传统工作表现评估Traditional Performance Review注意力在问题和怎样介决问题 Focus on problems and how to solve them 指出不足之处 Negative human behaviors纠正弱点 Identi
4、fy and correct weaknesses,工作总结 Performance Review,工作表现评估新动向：肯定心理学Positive Psychology: New Trend in Performance Review注重强项和潜力 Focus on strength and potentials建立提倡肯定的份围 Foster a positive culture 扶植肯定情绪状况 Build positive emotional status,工作总结 Performance Review,肯定心理学注重培养方面： New traits 自我管理能力强 Self-effic
5、acy心怀希望 Hope乐观 Optimism主观心情好 Subjective well-being 情商高 Emotional intelligence 达观 Resilience,工作总结 Performance Review,肯定心理学关注基本需要 Pay attention to basic needs 表彰贡献Recognize contribution肯定地反馈 Receive positive feedback及时的反馈 Receive immediate feedback对工作的明确要求 Clear explanation of requirements记住和关心/有意义的日子
6、Remember significant dates, b-day, anniv. etc.,工作总结 Performance Review,肯定心理学结果 results:对工作表现出更高的兴趣, 关心和热情 Demonstrate higher amount of interest， caring and joy in work会全力注重工作 Devote maximum attention and cognition to work更注重成就 accomplishment更忠诚 more loyalty 达到组织定的目标 Achieve goals for organization顾客的
7、高度满意 level of customers satisfaction职工稳定，减小辞职率 high retention and less turnover,工作表现总结类型 Performance Review,新员工试用期间 New hire probation 三个月小结一次 Three months review六个月时小结一次 Six months review特殊情况下的总结 Special review提升 Promotion免职 Termination年度总结 Annual performance review,总结程序:自我总结Review Procedures: Self
8、 review,回顾一年所有的工作和内容review all activities of the year 工作责任范围 Review Job components主要责任 Key elements of responsibilities鉴定标准Measurement 工作表现 Job performance专业发展 Professional development新责任 New responsibilities建立新计划，方向和需要Development plan, trend and needs,总结程序: 主管审阅与评分Review Procedures: Supervisor revi
9、ewing,上级审阅个人的自我总结 Supervisor reviews self study 基于5个标准范围 Review by 5 criteria Rate 用5分计量表打分 performance by 5 scale 5级量表打分结果 Results of 5 criteria5计量表打分结果 Results of 5 scale强项 Strengths需要改进的方面 Areas for improvement 改进计划 （行动计划）Improvement plan (action plan),工作表现评估(5个标准)Performance appraisal (5 Criteri
10、a),工作需要的实用知识 Functional job knowledge行政管理技能 Administrative and managerial skills人际关系:与人共事的能力 Human relations分析能力 Analytical skills对上级的指导要求Requirements from supervisor,工作表现评估(5个标准)Performance appraisal (5 Criteria),工作需要的实用知识 Functional job knowledge关于操作程序的知识knowledge of procedures, 关于特定技术的知识 speciali
11、zed techniques, 工作所需的自身修养 Disciplines possessed to perform duties 行政管理技能 Administrative and managerial skills计划能力Skills in planning组织能力Organizational skills管理能力和分配工作的能力 Managerial skills and delegating tasks,工作表现评估 (5个标准, 续)Performance appraisal (5 Criteria, cont.),人际关系:与人共事的能力 Human relations有礼貌，讲策
12、略 Courtesy and tact 理解能力与影响力Understanding and influencing 倾听与鼓励人的能力Listening and motivating 领导和培养人的能力Leading and developing 分析能力 Analytical skills 分析与评估情况的技能 Skills of analyzing and evaluating situations 良好的应用/解决问题和作决定技能 Capability of applying sound problem solving and decision-making skills,工作表现评估
13、(5个标准, 续)Performance appraisal (5 Criteria, cont.),对上级的指导要求Requirements from supervisor 要求上级指导的程度 Levels of control of guidance required 依靠和信任上级的程度 Degree of confidence and reliance 独立工作 Working independently 需要上级跟进的程度 Level of requiring for follow-ups,工作表现评估 (续)Performance appraisal (cont.),评估的五分级量
14、表 Five-scale of assessment（根据个人表现，用五分级量表对五个不同的标准打分）5 卓越的表现 5 outstanding performance4 高度有效，突出的表现 4 highly effective, superior performance3 良好，达到期待的工作要求 3 good competent performance, meets standard performance expectations for this job 2 略欠合格，有需少量的改进 2 needs slight improvement to meet the job expecta
15、tions1 表现不合格 1 unsatisfactory performance,工作表现测评: 与馆员面谈 Performance assessment: meeting,回顾工作职责摘要 Review summary of job elements 回顾主要方面的工作表现结果 Results in each key area 与年初制定的目标相符合 Relating directly to original objectives 额外贡献 Addition contributions总结 Summary成绩 Accomplishments须改进的地方 Areas of improveme
16、nt统一打分结果 Agreeing results (5 scales),工作表现测评: 今后的行动计划Performance assessment: Future Action Plan,员工今后的行动计划 Agreed by the supervisor and supervisee下年详细计划 Detailed plan具体方向和目标 Concrete goals and objectives 专业发展方向 Professional development完成时间 Dates of accomplishing测评标准 Measurements,专业发展Professional Devel
17、opment,计划和预算Planning and budgeting 年度计划 Annually planning 专业发展内容, 形式, 次数专业会议和工作坊 Professional conferences and workshops在职馆内培训 Professional in house training行政培训Administrative training校部或更高级 University or higher院内各类培训 In house or general training,培训 Training,非专业馆员 Non-professional staff工作组 Workshops院
18、内培训 In house training综合训练 General training校宗旨训练 University mission and vision其它训练 Other social issues and programs,晋升和加薪Promotion and Raise,晋升 Promotion获得新学位或更高学位 New or additional degree is earned委认更多责任Additional responsibilities 提升新职位 New position加薪 Raise 晋升 Promotion年度 Annually,问题与解答 Questions and Answers,谢谢！Thank you!陈琦美国阿格西芝加哥大学2007年7月中国长春,
