1、1游客调查问卷尊敬的游客朋友：您好，为了更好地为您及各界朋友提供优质服务，进一步了解我景区目前运营现状，改进我们的服务工作，提高园区的管理水平，希望能占用您几分钟时间来帮我们完成这份问卷，本问卷采取不记名方式填写，完全不对外公开，敬请放心。您只需要在符合您情况的选项前的方框内打勾或直接填写答案即可。感谢您对我们工作的支持。Respect of all the tourists friends:In order to supply the quality services for you and the friends from all the sectors of the community
2、.to further understand our current operations. So that, we can improve our service quality,and the management level, we hope to be able to take a few minutes to help us finish the questionnaire ,this questionnaire will take anonymous way. You only need to tick“ “before which choice you think suitabl
3、e or write the answer directly .thank you for your support. 1、您是来自省（市 /自治区）市（地区） 县（区）？You are from province(municipality/autonomous region)city(region)county(area)？2、 您 的 年 龄 是 ？ 小 于 12 岁 12-25 岁 25-35 岁 35-60 岁 60 岁 以 上 Your age is ? younger than 12years 12-25-year-old 25-35-year-old 35-60-year-old
4、 older than 60 years 3、您了解我们景区的途径？ A、媒体途径： 报纸 杂志 网络 广播 景区宣传 B、其它途径： 旅行社的组织 单位组织 朋友推荐The way you know our scenic area ? A、media: newspaper megazine internet report the propaganda B、other ways organized by travel agency organized by department introduced by friends 4、 您和谁一起来参观？ 一个人 朋友 同事 家人 其他You and
5、who come to visit here ? yourself friends colleagues your family the others5、 您来我们景区旅游的目的是什么？ 休闲观光 科普研究 其它 The main purpose of your travel? For leisure for science the others 6、您对景区外部交通满意度如何？ 非常满意 满意 不满意Your satisfaction for the external traffic is what? very satisfied satisfied not satisfied 7、您对景区
6、外部环境满意度如何？ 非常满意 满意 不满意Your satisfaction for the outdoor enviorment is what? very satisfied satisfied not satisfied9、您对景区内部环境满意度如何？ 非常满意 满意 不满意Your satisfaction for the indoor enviorment is what? very satisfied satisfied not satisfied 210、您对景区安全保卫工作满意度如何？ 非常满意 满意 不满意Your satisfaction for the security
7、 and safeguard is what? very satisfied satisfied not satisfied 11、您对游客服务中心的工作满意度如何？ 非常满意 满意 不满意Your satisfaction for the visitors service center is what? very satisfied satisfied not satisfied12、您对景区的布局陈列满意度如何？ 非常满意,园区布局合理 满意，但是印象不深 不满意，需要改进（请留下宝贵意见）Your satisfaction for the dispaly and the layouts
8、are what? very satisfied ，the displays are very interesting satisfied,but impressed less not satisfied,need to improve (your opinions)13、您对景区的硬件设施满意度如何？ 非常满意，景区设施完备 基本满意，能够满足要求 不满意，需要改进（请留下宝贵意见） Your satisfaction for the hardware facilities are what? very satisfied ，the hardware facilities very exce
9、llent satisfied,can meet the demands not satisfied, need to improve (your opinions)15、您对景区讲解员得满意度如何？讲解态度： 非常热情 一般 冷漠 讲解水平： 非常满意,讲解生动有趣 满意 不满意，需要改进（请留下宝贵意见）讲解技巧： 气氛活跃，能够调动大家的兴趣 气氛一般，但是能维持参观 气氛冷漠导致没有兴趣听Your satisfaction for the tour guide is what?The service attitude: enthusiasm general indifferentThe
10、 explain level : very satisfied,the explanation is very vivid satisfied not satisfied, need to improve (your opinions) The explain skills ： can arouse the interests of visitors general,but can hold the interests of visitors atmosphere cold,not interesting at all 17、您对景区总体印象如何？ 非常满意 满意 不满意Your genera
11、l impression for our park is what? very satisfied satisfied not satisfied 18、您对景区印象最深刻的是什么？ 景区环境 热情的服务 特产售卖 其它Your most deeply impression for our park is what? the enviorment the warmly service the special local product the others 19、您对我们景区最不满意的是什么？Your most unsatisfied of our park is what ?20、您对我们工作有什么意见或建议？What is your suggestions or idea for our work?
