1、常见的餐厅英语问题(Q:服务员 A:顾客)Q: Have you got a table for two, pleaseA: Certainly, sir. Ill show you to your table.Q: May I have a reservation for ten for tonight, pleaseA: Im sorry,sir. The restaurant is fully booked.Q: 您预定了吗A: Have you made a reservationQ: 您喜欢吸烟区还是非吸烟区A: Would you like smoking or non-smoki
2、ng areaQ:您想喝些什么A: Would you like something to drinkQ: 您现在可以点餐吗A: May I take your order nowQ: 请坐,给您菜单,先生.A: Sit down, please. Here is the menu, sir.Q: 您想吃什么菜A: What kind of foods would you like to haveQ: 您用餐前要喝什么吗A: What would you like to drink before your mealQ: 您要喝咖啡还是茶A: What would you like to hav
3、e, coffee or teaQ: Could I have the bill, pleaseA: Certainly, sir. Wait a moment, please.Q: 请问您怎样付款A:How would you like to payQ: 这是您的账单,请您在这里签名.A: Here is the bill. Please sign your name here.Q: 餐厅招牌菜式是什麼A: What is the specialty of the houseQ: 今天餐厅有什么特餐吗A: What do you have for todays specialQ: 餐厅是否有
4、供应素食餐A: Do you have vegetarian dishesQ: Could you tell me where I could wash my handsA: Go straight ahead. Turn left.Q: Id like a glass of water, please.A: Certainly, sir. Ill bring it right away.Q: 请给我一瓶矿泉水.A: May I have a bottle of mineral waterQ: My steak is overdone. Its too tough.A: Im terribly
5、 sorry to hear that.Q: 甜点有那几种A: What do you have for dessertQ:可以给我一些芝士吗A: May I have some cheeseQ: 可以给我一点蕃茄酱吗A: May I have some ketchup, pleaseQ: 可不可以不要甜点改要水果A: Can I have some fruit instead of the dessertQ: I would like to have your special beefsteak.A:How do you like your beefsteak, sirG:Medium we
6、ll, please.Q: How would you like your eggsA: A fried egg,sunny-side up.Q: Could you tell me the Service hours of restaurantA: 7:00a.m.to 9:00a.m. for breakfast.Q:请给我刀,叉.A:May I have a fork and knife, pleaseQ:请给我一双筷子.A:May I have a pair of Chopsticks, pleaseQ: Can we sit over there Theres a table fre
7、e by the window.A: Sorry, sir. The table has been reserved.Q: What do you recommendA: How about a green tea or a jasmine teaQ: I like to have a cup of coffee, please.A: Certainly, madam. What kind of coffee would you likeQ: 给您.砂糖就在那边.A: Here you are. Youll find the sugar just over there.Q:请在您的账单上签上您
8、的名字和房间号A:Could you sign the bill and add your room number, pleaseQ:我上错了汤,真抱歉.A:I do apologize for giving you the wrong soup.Q: Id like to have a table for 8 for lunch.A: Would you like a table in the hall or a private roomQ: Is there a minimum charge for a private roomA: Sure. There is a minimum cha
9、rge of 600yuan.Q:您点的菜已经上齐了.请慢用.A:All your dishes are served now. Please enjoy your meal.Q: 让您久等了.这边请.A:Thank you for waiting. This way,please.Q:先生,请出示您的早餐劵A: Sir,Could you show your breakfast voucher, pleaseQ: 女士,您要品尝一些点心在您用餐之前吗A:Madam,Would you like to have some dim sum before your mealQ:先生,我能帮您换一个
10、小一点的碟子吗A:Sir, shall I change the plate for a smaller oneQ:打搅了,先生,我可以把盘子收起来吗A: Excuse me, may I take your plate, sirQ:我向您保证,下次绝不会再出现这种情况了.A:I assure you that it wont happen again. Hotel personnelDirector general 董事长 General manager (D.M) 总经理deputy general manager (D.G.M) 副总经理 Department manager 部门经理A
11、ssistant manager (A.M D.M) 大堂副理 Executive on duty （E.O.D 行政值班经理Supervisor 主管 Captain 领班 Secretary 秘书 Accountant 会计Cashier 收银员 Hotel doctor 饭店医生 Receptionist 前台接待员 Trainee 实习 生 Room attendant 客房服务员 Operator 接线员Bellman 行李员 Waiter 餐厅男服务员 Waitress 餐厅女服务员 Chef厨师长 Security 保安Hotel departmentHuman resource
12、s dept 人力资源部市场营销部Food and beverage (F&B) 餐饮部 Front office (F.O) 前厅部Housekeeping dept (H.K) 客房 Engineering dept 工程部Accounting dept 财务部 Entertainment dept 娱乐部Banquet reservation 宴会预定 Room service 客房送餐Chinese restaurant 中餐 Western restaurant 西餐厅Security dept 保安部 Meeting hall 会议室Multifunction hall 多功能厅
13、Night club 夜总会Dancing hall 舞厅 Health center 健身中心Swimming pool 游泳池 Billiard room 台球室 Sauna 桑拿Massage parlor 按摩房 Supermarket 超市Beauty salon 美发中心 Bell service (concierge) 行李服务Front cashier 前台收银 Business center 商务中心 Laundry 洗衣房Words for front officeRegistration card (R.C) 登记单 Reservation list 预定单Waiting
14、 list 等候预定 Message 留言Breakfast coupon 早餐券 Room card 房卡Group rooming list 团队用房单 Room status 房态Vacant clean 干净房 Vacant dirty 脏房Arrival 到达 Expect arrival 预计到达Early arrival 提前到达 Departure 离店Expect departure 预计离店 Early check-out 提前离店Late check-out 延迟离店 Extend departure 延期Release 再出租 Room available 可用房Roo
15、m occupied 已占用房 Out of order 维修房Day use 半日用房 House use 酒店用房Discrepancy 误差 Complementary 免费Occupancy 出租率 Room type 房型Standard twin 标准双人间 Deluxe king-size 豪华单人间Business suite 商务套房 Presidential 总统套房Extra bed 加床 Room rate 房价 Upgrade 升级 Forecast 预报Hospital 医院 Package 包价 Walk in 散客（无预定） Guarantee 保证Deposi
16、t 押金 Receipt 收据 Credit card 信用卡 Service charge 服务费Information 问讯 Identity card 身份证 Address 地址 Passport 护照Visa 签证 Visa available 签证有效期 Nationality 国籍 Male 男Female 女 Signature(sign) 签字 Change room 换房 Elevator 电梯Stairs 楼梯 Escalator 扶梯 Corridor 走廊 Extension 分机Local call 市内电话 DDD 国内长途 IDD 国际长途Collect cal
17、l 对方付费电话 Morning call 叫早 Express mail 特快专递Postcard 明信片 Discount 折 0 扣 酒店礼宾英语（一）May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . Ill bring a luggage cart.请稍等一下，我去推一辆行李车来。Dont worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。When you check out , please call num
18、ber 32 and well help you with your luggage immediately.如果您要离店，请打电话 32，我们会马上帮您运送行李的。How many pieces of luggage do you have?酒店礼宾英语（二）请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？Ill show you to the Front Desk This way please.让我带您去总台，请走这边。Is there anything valuable or breakable in you
19、r bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？1、What kind of rooms(foods) would you like to have?您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。3、Well give you a 10%(ten percent ) discount.我们给您九折优惠。4、Well offer tour guides complimentary breakfasts
20、.我们给陪同提供免费早餐。5、We accept your terms.我们接受您的条件。6、May I introduce myself?让我介绍我自己。7、May I present you a litter souvenir?请接受我们的一点小纪念品。8、Lets drink to our friendship!为我们的友谊干杯！9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！11、How do you like Chinese food?您喜欢中国菜吗？12
21、、What do you think of our service?您对我们的服务有什么意见？13、Thank you for your comments(compliment, suggestions).谢谢您给我们提的意见（赞扬、建议） 。14、Im afraid its against the hotels regulations.这是违反饭店规章制度的。15、In our hotel we dont accept tips.我们饭店是不收小费的。Its our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all
22、 the same.然而，还是要谢谢您。16、Im afraid youll have to pay for the damage.您必须赔偿。17、Thank you for telling us about it.谢谢您告诉我们Ill look into the mater right away.我马上去处理这件事情。18、I assure you it wont happen again.我保证此类事情不会再发生。19、Please dont worry, sir (madam)先生（夫人） ，请不必担心。I will send someone up to your room right
23、 away.我马上派人到你的房间去。20、I cant guarantee anything, but Ill try my best.我不能保证，但我会尽力而为。21、What can I show you.您要买什么？22、How do you like this fashion (color, size, design )?您喜欢这种款式（颜色、尺寸、图案）吗？23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。24、They ar
24、e altogether 175(one hundred and seventy-five) Yuan.共计 175 元。You may pay in cash or with credit card.您可以付现金也可以用信用卡。25、You have made a good choice, you have very good taste.您真会买东西，眼力真好。Courtesy Service English 礼仪英语欢迎和问候语 GreetingsGood morning (afternoon, evening), sir (madam).早上（下午、晚上）好，先生（夫人）How do
25、you do? 您好！（初次见面）How do you do? 您好！Glad to meet you. 很高兴见到您。How are you? 您好吗？Fine, thanks. And you? 好的，谢谢，您呢？Welcome to our hotel (restaurant). 欢迎到我们酒店（餐厅）来。Wish you a most pleasant stay in our hotel.愿您在我们酒店过得愉快.(客人刚入店时)I hope you will enjoy your stay with us. 希望您在我们酒店过得愉快。（客人在酒店逗留期间）Have a good tim
26、e! 祝您过得愉快！电话用语 Terms of TelephoneGood morning, Front Desk. Can I help you? 早上好， 前厅。请问有什么可以帮到您的？Sorry, Ive dialed the wrong number. 对不起，我拨错号了。Please press 9 first and when you hear the dialing tone, press the number you want. 请先拨 9，听到拨号音后再拨您所要的号码。Hold on ,please. 请稍等。Sorry. He is not in at the moment
27、. 对不起，他现在不在。Would you like to leave a message? 您要留口信吗？Would you repeat that, please? 对不起，请再说一遍好吗？I beg your pardon? 对不起，请再说一遍好吗？祝贺语 CongratulationsCongratulations! 祝贺您!Happy birthday! 生日快乐 !Happy New Year! 新年快乐!Merry Christmas! 圣诞快乐!Have a nice holiday! 节日快乐!Wish you every success! 祝您成功!答谢和应答语 Thank
28、s and ResponsesThank you (very much). 谢谢您（非常感谢） 。Thank you for your advice (information, help). 感谢您的忠告（信息、帮助） 。Its very kind of you. 您真客气。You are welcome. 不用谢。Not at all. 不用谢。Dont mention it. 不用谢。Its my pleasure. 非常高兴为您服务。Im glad that I can help.很高兴能帮到您。Im always at your service. 乐意为您效劳。Thank you fo
29、r staying in our hotel. 感谢您在我们酒店下榻。道歉语 ApologiesIm sorry. 很抱歉。Excuse me. 对不起。Im sorry. Its my fault. 很抱歉，那是我的过错。Sorry to have kept you waiting. 对不起，让您久等了。Sorry to interrupt you. 对不起，打扰您了。Im sorry about this. 我对此表示抱歉。I do apologize for this. 我为此道歉。Lets forget it. 算了吧。征询与应答语 Requests & ResponsesCan (M
30、ay) I help you?/ What can I do for you?我能为您做什么？May I have your name? 能告诉我您的名字吗？Just a moment, please. 请稍等一下。I see. 我明白了。All right. 好的。Thats fine. 好极了。Yes, of course./ Certainly./Sure. 当然可以。指路用语 Giving DirectionsIts on the second (third) floor. 在二（三）楼。Turn left/right. 往左/右转。This way, please. 请这边走。Ill
31、 show you the way. 我带您走。Its at the end of the corridor. 在走廊尽头。Its in the lobby near the main entrance 在大厅靠近大门。提醒用语 Remind TermsMind (Watch) your step. 请走好。Please be careful. 请当心。Dont worry. 别担心。Take it easy. 放心好了。Please dont leave anything behind.请别遗忘您的东西。告别用语 PartingsGood-bye. 再见。See you later.一会见。
32、Good night. 晚安。Good-bye and hope to see you again. 再见，希望再见到您。 酒店部门和职位名称Departments And PositionsFront office 前厅部 Reception desk 前台 Switchboard 总机Reservation 预订 Business center 商务中心 Concierge 礼宾部Boutique 商场 Food and Beverage 餐饮部 The Africa Deck 菲菲酒廊Romanzo Italian restaurant 意式复合餐厅 Yue Chinese restau
33、rant 悦中餐厅 Takemura Japanese restaurant 竹村日本料理 Teppanyaki 铁板烧Banqueting hall 宴会厅 Recreation department 娱乐部Sauna department 桑拿部 Housekeeping 管家部Human Resources department 人力资源部 Training office 培训部Clinic 医务室 Engineering department 工程部Financial department 财务部 Security department 保安部Inspecting department
34、 稽查部 Sales and Marketing department 营售部Executive office 总经理 办公室 Board Chairman 董事长Director 董事 General Manager 总经理Deputy General Manager 副总经理 Executive secretary 总办秘书Manager 经理 Assistant manager 副经理Assistant Lobby Manager 大堂副理 GRO guest relation officer 客户关系主任 Door boy/girl 门童/女 Bellboy 行李生Receptioni
35、st 接待员 Reservation clerk 预定文员Operator 话务员 Chief Operator 总机领班Business center clerk 商务中心文员 Shopping assistant 商场售货员Restaurant Captain 餐厅领班 Restaurant Supervisor 餐厅主任Waiter 男服务员 Waitress 女服务员Hostess 咨客 Kitchen waiter 传菜员Executive chef 行政主厨 Assistant executive chef 行政副主厨Cook/chef 厨师 Bartender 酒吧调酒员 Pas
36、try cook 点心师Steward 餐具管事 Dishwasher 洗碗工 Foot soaking worker 沐足技师Masseuse 女按摩员 Masseur 男按摩员Sauna attendant 桑拿服务员 Gymnasium coach 健身房教练Executive housekeeper 行政管家 Room attendant 客房服务员Washer 洗衣员 Laundry captain 洗衣房领班Floor supervisor 楼层主任 P. A. cleaner 清洁工Assistant training manager 培训副理 Payroll master 劳资
37、主任Personnel supervisor 人事主任 Clerk 文员Staff canteen supervisor 员工餐厅主任 Training specialist 培训专员Doctor 医生 Staff dormitory supervisor 宿舍 管理主任Air conditioning operator 空调工 Boiler man 锅炉工 Mechanic 机修工Electrician 电工 Painter 油漆工Transportation service 1、Sit down, please. Here is the menu. May I take your orde
38、r, sir? 请坐，给您菜单。先生，您要点菜吗？2、What would you like to have, coffee or tea? 您要喝咖啡还是茶？3、would you like to have some wine with your dinner?您用餐时要喝点酒吗？4、It s our chefs recommendation.这是我们大厨的拿手菜。5、 Here is the bill. Please sign it.这是您的账单。请签字。6、what kind of food would you like to have?您想吃什么菜？7、You may sign the
39、 bill. The hotel will charge you when you leave.您可以签帐单。离店时会给您结帐。8、It never goes to the head.（不管喝多少）它也不冲脑。9、Have you anything in mind as to (decided)what to drink?您决定了喝什么吗？10、we look forward to having with us tonight.我们期待您今晚大驾光临。11、Im sorry , but I didnt quite catch what you just said.对不起，我没有听明白您刚才的话
40、。12、I beg your pardon?/Pardon? 对不起，请再说一遍。13、Sorry, sir ,but I dont understand what you mean.很抱歉，先生，我没有听懂您的意思。14、 Pardon, madam. I am afraid I didnt follow you.对不起，太太，我没有听明白。15、What was that? 你说什么？（此话比较随便，也要用升调）16、 Sorry, but could you say it again? 对不起，您能再说一编吗？17、would you mind repeating, please?请再说
41、一遍，好吗？18、could you please repeat a little more slowly?您能再慢点儿说一遍吗？19、It s delicious and worth a try.它鲜美可口，值得一试。20、Many guests give high comments on the wine.许多宾客对这种酒赞赏备至。21、 suggest that you have a taste of Sichuan dishes.我建议你们尝尝四川菜。22、try the green crab if you dont mind.如果您不介意的话，不妨尝一下这种青蟹。23、please
42、feel free to contact us if you have any questions.如果你有什么问题，请随即和我们联系。24、youll regret if you dont have a test如果您不尝一下，您准会后悔的。25、Im sorry to have kept you waiting. 很抱歉，让您久等了。26、Im really sorry, but I seem to have misserved a dish真对不起，我好像上错了一个菜。27、I do apologize for giving you the wrong soup.我上错了汤，真抱歉。28
43、、I want to apologize. Is there anything I could do?我该道歉，我能想点办法吗？29、Bottoms up! 干杯！30、It is a must for every birthday dinner.这对每个生日庆宴都是必不可少。31、The great wall is a must for every foreign tourist.长城是每位外国游客必去之处。32、I wish you good health.祝您健康。33、Let me wish you every success. 祝您一切顺利。34、I hope youll have
44、a good time.祝您玩的痛快。35、Bon Voyage！一路顺风。36、on consumption to master account 根据实际消耗由主人包付。Open bar on a fixed price. 在预先定时定价范围内酒会客人随便享用。37、cash on delivery(CO.D) 来客自负饮料费。38、How do you like the fish cooked this way?您觉得鱼这样烧怎么样？39、What do you think of Chinese food?您认为中国菜怎么样？40、Do you think the soup is tast
45、y?您认为这个汤可口吗？41、Do you think the price is reasonable?您认为这个价格不公道吗？42、Whats your opinion of their service? 您对他们的服务有什么意见吗？43、I suggest we (should) go to a Chinese restaurant for a change.我建议到中国餐馆去换换口味。 （should 可以省略）44、Would you like to have some wine with your dinner?你们用餐时想喝点酒吗？45、what would you like for dinner/dessert?您喜欢吃点什么餐/ 甜点？46、How would you like the steak/eggs?您喜欢怎么样做的牛排/鸡蛋？47、 I would suggest Californian red wine for the beef steak.我建议您配牛排喝加利福尼亚红酒。48、I What about American breakfast? 吃美式早餐好吗？
