1、1酒店英语试题库Vocabulary 主要分布在以下词汇：1.早餐券 breakfast coupon 2.洗衣服务 laundry service 3.常客 frequent guest4.预订记录 booking record5.淡季/旺季 off （slack，low）season peak season （on season） 6.查看客房预订情况 check the room availability 7.护照/身份证 passport ID card9.保险箱 deposit box/safe10. 外币兑换 foreign currency exchange 11.汇率 exch
2、ange rate12.开出账单 draw up ones bill13.航空邮寄/平邮/包裹 air mail /surface mail/ package14.镇静一下 calm down15.有效保障（at fault） 16.中国结/根雕/传统服饰 chinese knot / root carring/traditional garment17.售完/脱销 sell out18.缩水/防缩水的（shrink/ shrinkfroof）19.吸尘器 vacuum cleaner20.浴缸/浴袍 bathtub /bathrobe21.灭火器/遥控器 extinguisher /remo
3、te controller22.门把菜单 doorknob menu23.擦鞋服务 shoe shining service24.干净毛巾 fresh towel25.开地灯 switeh on the floor lamp摆拖鞋 tiding slippers检查小酒吧 checking the mini-bar清洁房间 cleaning up the room倒垃圾 emptying the rubbish 铺床 making the bed清洁卫生间 cleaning the bathroom换布件 replacing the linens关闭窗帘 drawing the curtain
4、s26.整理/收拾 tidy up27.加床 extra bed28.衣架 clothes rack 熨衣板 ironing board快洗服务 express service29.当日可取 same-day service 30.吹风机 hair drier变压器 trans-former231.婴儿床 baby crib托婴服务 baby-sitting service32.充电器 charger33.把 记入某人帐内 charge to ones account 34.床垫 mattress棉被 guilt枕套 pillow case枕头 pillow床单 sheet35. 五分熟 me
5、dium三分熟 rare beef全熟牛排 well-down36.吸烟区 smoking area非吸烟区 non-smoking area37. 饮料架 drink tables38.热菜 hot dishes冷菜 cold dishes 39. 自助餐 buffet零点 a la cart套餐 table d note40. 靠窗的座位 a table by the window 41 刀 knife叉 fork筷子 chopsticks勺子 spoon碟子 dish盘子 plate水杯 glass牙签 toothpick口布 napkin菜单 menu酒水单 drink list食谱
6、recipe42.特色菜 speciality43.烈酒 liquor鸡尾酒 cocktail威士忌 whisky红葡萄酒 red wine啤酒 beer果汁 fruit juice矿泉水 mineral water苏打水 soda生姜水 ginger ale香槟 champagne3杜松子酒 gin伏特加 vodka白兰地 brandy朗姆酒 rum44.加冰的 on the rocks纯的 straight 45.甜 sweet酸 sour辣 hot咸 salty清淡的 light苦的 bitter46.点菜（现在你开始点菜吗？）are you ready to order ?上菜 ser
7、ring dishes47.醋 vinegar酱油 soy sauce辣椒 大蒜 酱 香草 48.签菜单 sign the bill用信用卡结 pay by credit card用现金结 pay in cash 49.游泳池 swimming pool网球场 tennis court乒乓球 table tennis高尔夫 golf保龄球 bowling 台球 billiards50.高尔夫球杆袋 caddie bag高尔夫球僮 caddie球僮费 caddie fees高尔夫球杆 club高尔夫球小汽车 buggy51. 营业时间 business hours52. 投诉中心 complai
8、nt center53. 采取行动 take actionListening, cloze, translation 主要分布在以下单元：预订业务、入住登记业务、离店结账业务、叫早服务、预订餐座业务、领位及点菜业务、酒吧服务、客房清洁业务。阅读理解分布在以下资料中（试题围绕这些文章出题）：4Passage 1The longevity noodleIn Chinese diners eye, noodles symbolize longevity. It has become a normal practice for the whole family to get together to e
9、njoy longevity noodles on a family members birthday. By eating noodle, people express their wishes for a long life. Longevity noodle is usually served in soup as the last course of the birthday menu. In some parts of china, people would add spinach and shredded beancurd sheets to the longevity noodl
10、e so as to add harmony and longevity.You might be curious about why only spinach and shredded beancurd sheets, not anything else, are put in the noodle soup. The reason is simple. Spinach pronounced as “BoCai” in Chinese. “Bo” is similar to “Bu” in Chinese pronunciation which means “tonic”. And shre
11、dded Beancurd Sheets carries the pronunciation of “Bai” which means one hundred. In addition to longevity noodle, some people also have birthday cakes.长寿面 在中国美女的眼睛，面条象征长寿。它已成为一个正常的做法全家聚会享受长寿面的一名家庭成员的生日。吃面条，人们表达自己的意愿长期生活。长寿面，通常担任汤作为最后的过程中，生日菜单。在我国一些地区，人们将购买菠菜和豆腐丝床单长寿面，以购买的和谐与长寿。 您可能会好奇，为什么只有菠菜和豆腐丝床单，
12、而不是别的，是放在汤面。原因很简单。菠菜发音为“ BoCai ”中文。 “波”是类似的“不” 的中文发音，意思是“补药” 。和单丝腐乳中的发音 “白”这意味着 100 。此外，长寿面，有些人也有生日蛋糕。Passage 2The United States is truly the “Land of the credit card”. Americans use credit cards to buy almost everything. The use of credit cards has many important advantages. The use of cash is limi
13、ted to the smallest amount; so, less money is stolen. People can carry their credit cards and use them instead of making withdrawals of cash from their accounts. People can also place orders for purchases by phone and pay by giving their credit card number. This is easier and faster than paying by c
14、heck.However, the use of credit cards also troubles many Americans. If a credit card owner doesnt pay all of the money that he owes at the end of the month, he is really borrowing the money. Until he repays all of it, the rate of interest, often about twenty percent, is very high, because no payment
15、 is needed until one month after the purchase. Many Americans have trouble limiting their purchases. When the bills finally arrive, they see that they do not have enough money. The result is high interest payments.美国是真正的“ 土地信用卡 ” 。美国人使用信用卡购买几乎一切。使用信用卡有很多重要的优势。使用现金是有限的，以最小的一笔，因此，更少的钱是偷来的。人们可以随身携带信用卡，
16、并利用它们不是使提款的现金帐户。人们还5可以下订单购买手机，并支付给他们的信用卡号码。这是比较容易和速度比用支票支付。 但是，使用信用卡还麻烦许多美国人。如果信用卡拥有者未支付所有的钱，他应该在本月底，他确实是借贷资金。直到他偿还所有的 IT ，利息率，往往约百分之二十，是非常高的，因为没有支付需要，直到一个月后购买。许多美国人有困难限制了他们购买。当该法案最后到达，他们看到，他们没有足够的钱。其结果是高利息。Passage 3The rapid expansion of the restaurant business has meant that there are no longer en
17、ough well-trained, experienced waiters and waitresses to meet the demand. Those who do have a good background, special skills and good personalities can expect to make a good living. One of the inducements(诱因) for becoming a waiter or waitress is the extra income from tips or gratuities occasionally
18、 given. In some countries the tip is added to the bill as a ten or fifteen percent service charge; but in the United States, the tip is usually at the discretion of the customer. It may vary from ten to twenty percent of the check, with the higher figure not uncommon in luxury restaurants.Another gr
19、oup of dinning room employees is the bus-boys or bussers. Their duties include removing extra settings after guests have been seated, pouring water and serving bread and butter. They are also to remove used dishes when the guests have finished eating. In some restaurants, the bussers serve non-alcoh
20、olic beverages to the guests. When the guests leave, the bussers are responsible for resetting the table. Some bussers get experience in restaurant work in order to become waiters or qualify for other foodservice jobs. They are paid low wages, but in some restaurants tips are pooled so that bussers
21、receive a share. Chances for the success of the restaurant will increase if the dining room staff shows the kind of teamwork that makes service unobstructive, efficient and courteous. The quality of the service is as important as the food in determining a customers return.迅速扩展的餐饮业，这意味着不再有足够的训练有素，经验丰
22、富服务员以满足需求。谁做那些有良好的背景下，特殊技能和良好的性格，可以预期，使一个良好的生活。其中一个诱因（诱因）成为侍者或服务员是额外的收入来自提示或偶尔给小费。在一些国家，小费是加入本条例草案为 10 或百分之十五的服务费，但在美国，小费通常是在自由裁量权的客户。它可能会有所不同从 10到百分之二十的检查，以更高的数字并不少见的豪华餐厅。 另一组是餐厅员工的巴士男孩或 bussers 。其职责包括删除额外的设置后，客人已坐，浇的水和服务的面包和奶油。他们还删除用于菜肴时客人吃完。在一些餐馆， bussers 服务不含酒精的饮料的客人。当客人离开的 bussers负责重新就座。一些 buss
23、ers 获得经验餐厅的工作，以便有资格成为服务员或其他食品的工作。他们支付工资低，但在一些餐馆秘诀是汇集，使 bussers收到份额。 6机会的成功，餐厅会增加，如果餐厅的工作人员表明了一种团队精神，使服务 unobstructive ，高效率和有礼貌。服务的质量是一样重要的粮食在确定客户的回报。Passage 4The most important job for housekeeping is to clean the guest-rooms. As soon as a guest check out of a room, the front desk will inform the ho
24、usekeeping and a housemaid will be told to clean the room. Besides house-maids, there are other housemen in the housekeeping department. The housemen usually clean all hallway carpets and maintain the general cleanliness of public areas and service corridors.Heavy cleaning jobs within guest-rooms ma
25、y be assigned to the housemen. These duties include carpet cleaning with heavy-duty vacuum cleaners and turning mattresses, cleaning walls and moving furniture for more thorough cleaning.The housekeeping department usually has the lost and found storage area for the hotel. All articles found in the
26、hotel by employees or guests are sent to housekeeping, where they are labeled and stored by date. Ordinarily, unclaimed articles are held for three months or for six months in the case of valuables. Some hotels also provide child care services as a function of housekeeping. Most hotels that cater es
27、pecially to family businesses will provide this service. Their sitters are usually mature and responsible people.The housekeeping department is also responsible for purchasing all guest-room cleaning supplies for the hotel. Accurate perpetual inventories of all supplies must be maintained.最重要的工作是为家务
28、清洁客户室。一旦客户签出的一个房间，前台会通知管家和保姆将被告知来清洁房间。 除了房子的路上，还有其他一些实习医生在客房部。通常的实习医生所有走廊地毯清洁和维护一般的清洁公共场所和服务走廊。 沉重的清洁工作在客户间可能会被分配到实习医生。这些职责包括地毯清洁与重型吸尘器，把床垫，清洁墙壁和搬运家具的更彻底的清洁。 在客房部通常有失物招领的存储区域的酒店。所有文章发现在酒店的员工或客人送到工地，他们在那里标记和储存的日期。通常情况下，无人认领的物品，对其进行 3 个月或 6 个月的情况下贵重物品。 一些酒店还提供托儿服务的功能，操持家务。多数酒店迎合尤其是家族企业将提供这一服务。他们的保姆通常是
29、成熟的，负责任的人。 在客房部还负责采购所有客房清洁用品的酒店。准确的长期库存的所有用品必须保持下去。Passage 5The old saying “You only get one chance to make a first impression” is especially true on the phone. How polite the operators are, how well they speak and how well they present on the phone will influence the guests impression of the hotel.
30、 Thats 7why the operators are so important to the hotel. The following are some tips for a professional operators:1. Speak clearly.2. Use the hotels preferred greeting. Usually the hotel name and a greeting are expected.3. Be polite and responsive, giving the caller your full attention. Remember tha
31、t at that moment, youre the hotels representative.4. Be as helpful as possible, even if its not exactly your job to answer the phone.5. Learn how to use the phones features smoothly.6. Ask permission first if you must put the caller on hold, “Would you mind holding for 1 minute?”7. Dont forget the c
32、aller is waiting. Ask them periodically if theyd like to continue to hold, call back or leave a message.8. Transfer the caller to someone who can help, if you cant.9. Take a good message, if applicable, and pass it on to the recipient.10. Thank the caller.In short, clarity, conciseness, cheerfulness
33、 and good manners are key when answering the phone at work.一句老话： “你只有一次机会去打造第一印象： ”尤其是在手机上。如何礼貌的经营者，以及他们如何说话，如何，他们目前在手机上会影响到客人的印象酒店。这就是为什么运营商是非常重要的酒店。以下是一些技巧的专业运营商：1 。讲清楚。 2 。使用酒店的首选问候。通常酒店的名称和问候预期。 3 。要有礼貌和响应，使您的来电者的充分注意。请记住，在那一刻，你在酒店的代表。 4 。作为尽可能的帮助，即使这不是你的工作到底接电话。 5 。了解如何使用手机的功能顺利。 6 。卖出许可如果你必须把来
34、电搁置， “你介意举行 1 分钟？ ” 7 。不要忘记调用正在等待。要求他们定期如果他们想继续持有，回电或留言。8 。来电转移给谁可以帮助，如果您不能。 9 。需要一个良好的信息，如适用，并通过它给收件人。 10 。谢谢来电。 总之，清晰，简洁，快乐和良好的举止是关键在回答电话的工作。Passage 6Food can be served to customers in different ways. Food service style shows the level of service in a restaurant and culture in different countries.
35、 In the following, we will introduce five food-serving styles commonly found in different countries.Cart ServiceCart service is also known as Russian service. To perform cart service, a chief puts raw and 8semi-raw food items on a cart and places it by the table. Food preparation is done on the cart
36、, and guests can observe how the food is cooked.Platter ServiceFor platter service, the chief places the food on a big platter, and the server puts the platter in the center of the table. Each guest is given a clean plate and the server serves the food form the platter to each guests plate by using
37、a serving spoon.Plate ServiceThis style is also known as American service since it is very common in the United States. Food is placed on each plate in the kitchen, and the server brings the plate to each guest. Each guest eats from his or her own plate.Family-Style ServiceFood is placed on a bog pl
38、atter in the kitchen and the platter is brought to the center of the table by the server. Each guest eats the food form the platter directly or by passing the platter around.Buffet Service Buffet service allows guests to help themselves. The display of food gives a range of choice to select what the
39、y like or try a little bit of everything. This type of service is now used widely in both hotel restaurants and other restaurants around the world.食品可提供给客户以不同的方式。食品服务风格显示的服务水平在一家餐馆和文化在不同的国家。在下面的，我们将推出 5 个食品服务的风格中常见的不同的国家。 车服务 车服务也被称为俄罗斯的服务。执行车服务，行政提出原材料和半成品原料的食品的购物车和它的地方就座。食品做准备的车，客人可观察的食物是煮熟的。普拉特服务 对于盘片的服务，地方行政长官的食物大拼盘，和服务器将盘片的中心就座。每一个客户提供一个干净的盘子和服务器服务的食品形式盘片每个客户的板用勺子服务。 板服务 这种风格也被称为美国的服务，因为这是非常普遍的在美国。食物被放置在每块板是在厨房，和服务器带来了板每个客户。每位客人吃由他或她自己的车牌。家庭式服务 食物放在沼泽盘片在厨房和盘片是使中心的表由服务器。每位客人吃的食物形式盘片直接或通过盘片周围。 自助服务 自助服务，客人可以帮助自己。该显示器提供了食物的选择范围，选择他们所喜欢或尝试一点点的一切。这种类型的服务，现在广泛使用在酒店的餐馆和其他餐馆在世界各地。
