1、Chapter Three. Business skills: Leaving&taking messages,Reading and Writing Chingligh and expressions,Listening and Speaking Taking notes and messages,比较常见的中式英语,中式英语的特点:,Wrong Collocation错误的搭配 Syntactic Error语法错误 Improper Word Order语序不当 Ambiguous Reference语义不明,EXAMPLE:,在将来的30到50年间，我们在经济上将达到经济发达国家的水平
2、。 A: in another 30 to 50 years, we shall approach the level of the economically developed countries B: in another 30 to 50 years, we shall approach the level of the developed countries (通常情况下，“发达国家”已经意味着是经济上发达的国家，因此，没有必要再加上修饰语。),许多跨国公司已经在中国开始了各种商业活动。 A: Hundreds of transnational firms have started v
3、arious businesses in ChinaB: Hundreds of transnational firms have started businesses in China various这个词是中式英语的又一典型多余修饰语。 类似的名词词组（“a series of” “all sorts of”, and “ different kinds of”) 在翻译中通常不必译出。在汉语中需要它们来表明复数，然而在英语中只需以名词的复数形式出现。,EXAMPLE:,今年从外国进口的汽车急剧地下降。 A: imports of foreign automobiles have decl
4、ined sharply this yearB: imports of automobiles have declined sharply this year 在这里foreign是个缀余，因为import的车不可能是domestic的,EXAMPLE:,1、 身份介绍 (Personal Identification)2、 工作环境与日常事务 (The office，general business，environment and routine)3、接待与闲暇活动 (Entertainment of clients，free time，relationships with colleagu
5、es and clients)4、商务旅行 (Travel)5、健康 (Health)6、购买与销售 (Buying and selling)7、公司结构、系统及程序 (Company structures，systems，processes)8、产品与服务 (Products and services)9、成果与成就 (Results and achievements)其外，还会涉及其他的一般商务话题（Business issues）,Reading and Writing,电子邮件（Email） BEC写作主要考查体裁,由于BEC考题中已给出电子邮件的收件人和主题，所以考生只需要写称呼、正
6、文和结束语，签名也可免去。,礼貌(Courtesy),例如： Dear Mrs. Walters, Because you delayed so long in your response, Model GSF is off stock. If you are interested, we have some similar models on hand. Yours truly, 修改： Dear Mrs. WaltersIf I had known your needs before May 20, I could have shipped Model GSP immediately. H
7、owever, the spring sale drained our stock. The Model GSK, a similar instrument, is in stock, and you could have it at the same price as the GSF. It normally sells for $10,000 more. we will ship it as soon as you give us the word. Yours sincerely,使用礼貌友好的词汇,A. 说“Thank you“ , 例如: Thank you for your let
8、ter of yesterday. Thank you for your prompt reply. Thank you for helping us in this respect. Thank you for your information.,用词准确(correctness) 包括四层意义，即阅读人能理解、接受的英语水平；使用精确措词，传达准确信正确地使用语法和标点符号；拼写正确和恰当的语言风格。请比较下面两组例词：,例题,You are the sales manager of a company and you are going to book the companys car
9、service. Write a note to the coordinator of the companys car service: Explaining the reason for booking car service. Telling him when you need the carGiving the meeting place and your contact number,March 20th Dear Sir, Im writing to book car service to pick up an important client at Beijing Airport
10、. Id like to use the car at 3:00 p.m. on March 23rd. Please meet me at the front gate of our company at the appointed time. For your convenience, my contact number is 070-4575-7338. Steven Hawkin Manager, Marketing Dept.,Taking and Leaving messages,A to ask for permission B to complain about a mista
11、ke C to confirm something is OK D to request information E to offer information F to change a booking G to request help H to cancel arrangements,Listening and Speaking Taking notes and messages,Listening: Taking notes and messages,0. Hello. This is Michael James speaking and this is a message for Le
12、lia.Michael James called for Lelia. (4 words)1. Id be grateful if you could return this call on my home number.Call him back _ _ _ _. (4 words) 2. I am calling to inform you that the next meeting is on the 23rd.Please note _ _ _ _ _ _ _ _. (8 words) 3. Would you mind checking and letting me know the
13、 final dates?Please confirm _ _ _. (3 words) 4. I just wanted to say that Im sorry for any confusion.He apologized _ _ _. (3 words),.,on his home number,that the next meeting is on the 23rd,the final dates,for any confusion,e.g. Vanessa receives a call from Jochen Anderson. Listen and take notes on
14、any important:,Checking and clarifying details? _. Confirming actions? _. Requesting further information? _.,Listen again. What phrases does Vanessa use for:,* Dates _ * Times* Numbers _,The event is on the 25th.,The schedule says Jochen is speaking at 9.30pm but hes supposed to speak at 11am. Hed a
15、ctually prefer to speak at 2pm.,His mobile is 0778 890 8895.,So thats/ I see./ let me read that back to you.,Let me check.,Ill have to check,then call you back./ Ill call back in an hour.,Could you give me your?,However, before you confirm these details, read some correspondence and make any changes
16、 and notes on the schedule. Finally, meet with your partner to discuss and confirm the final version.,From: r.thornethorneconsultants.biz Subject: workshop Thank you for inviting me to run a workshop on the 15th. I am delighted to confirm that I will be able to attend. I would like to suggest the ti
17、tle: You might want it but does your customer? It will be about targeting the customer and improving service. Does that sound OK? Im currently available either morning or afternoon. Please confirm asap. Regards RT,TELEPHONE MESSAGE,Fiona Brewster called. She has a problem with speaking on the 15th.
18、Shes going to be late so asked to speak later in the day. Can you change her session? Maybe to later in the morning or the afternoon?,Student A,Security just said they probably wont be opening the building until 9.15 on the 15th. Its a problem with staffing!,TELEPHONE MESSAGE,Laszio Reiner called to
19、 confirm his talk. His flight lands at 8.30 on Sunday evening. Will you be meeting him? By the way, he seems to think hes speaking for two hours not one. He also said it isnt reallly a talk more of a discussion and workshop. Can you let him know?,Subject: another change! Hi I rang earlier and left a
20、 message saying Id be late and couldnt do the morning session. Actually I can now but it will have to be mid morning. Then I definitely have to leave after lunch. Sorry to change things around like this. Fiona,The company doing the buffet on Monday have made a mistake. They cant guarantee 1 pm. Do y
21、ou mind if its 1.15?,Student B,Work in pairs.,Student A:,Your name is Andrzej Welanetz. You telephone Kristen at Business Circle Conferencing. Request details of the next course on telephone skills and ask them to be sent by email (give your email address). Confirm that you will want to send five me
22、mbers of your staff on this course and find out what discounts can be given on group bookings.,Student B:,You work for Business Circle Conferencing. Someone calls to speaks to your colleague Kristen but she has taken the day off today. Take a message using the form below.,To: _ Caller: _ Message: _
23、_ _ _ _ _ _,Kristen,Andrzej Welanetz,Please email details of the next telephone skills course to (email address). Hes sending five people so also include details of discounts on group bookings.,Your name is Sergiusz Parteka. You telephone Vanessa at Business Circle Conferencing. Postpone your bookin
24、g for the seminar on online businesses next Tuesday (the 13th) and apologize for the cancellation. Request details oo the dates for the next similar seminars after the 13th and find out if the money for the seminar is refunded.,5. Now make another similar call.,Student A:,Student B:,You work for Bus
25、iness Circle Conferencing. Someone calls to speak to your colleague Vanessa but she is in a meeting. Take a message using the form above.,To: Vanessa Caller: Sergiusz Parteka Message: Hes sorry but hes postponing his booking for the seminar on the 13th. Please send dates for the next seminar and exp
26、lain if the course fee can be refunded.,Take notes and write brief and clear messages,1,2,3,4,5,1. Please email Ralph detail of next months seminars at r.hensherhenckel.de.,2. Maria Monblot wants to attend next months business breakfast meeting not this months.,3. Please call Jochen Anderson about t
27、he schedule for the 25th between two and five oclock. He wants to change the time and length of his workshop.,4. Please call John Anderson on behalf of Vanessa about the schedule on the 25th.,5. Bryan in security confirmed the opening arrangements for Sunday. Call him on 07786 678 8890 if there is anything else.,
