1、商务情景对话（共 30 篇）Table of contents 目录1 Faxes 传真2 Telephone Calls 电话3 Making Telephone Appointments 电话预约4 Memos 备忘录5 Business Correspondence 商业信函6 Placing an Order 下订单Office Talk 办公室谈话7 CoWorkers 同事8 Bosses 老板9 Brainstorming 集体讨论10 Commuting 乘公交车上下班11 The Working Lunch 工作午餐Business Trip 商务旅行12 Internati
2、onal Business Travel 国际商务旅行13 Dressing for Business 商务着装14 Hotel Situations 旅馆情景15 Negotiating the Subway 乘地铁Client Reception 接待客户16 Receiving Clients 接待客户17 Entertaining Clients 招待客户18 Accommodating Foreign Clients 接待国外客户 19 Factory Tours 参观工厂Business Communi zations 商务交流20 Personal Introductions 个
3、人介绍21 Small Talks 聊天22 Defivefing Bad News 传达坏消息23 Polite Questions 礼貌提问24 Farewells 道别Negotiation 谈判25 Clarifying the Stakes 说明利害关系26 Making Concessions 做出让步27 Discussing the Bottom Line 讨论底线28 Accepting and Confirming 接受和确认29 Hard Bargainers VSSoft Bargainers 强硬的对手和温和的对手Company Organization 公司结构30
4、 CEO 执行总裁1 Faxes 传真Dialogue oneM: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. Im afraid I cant wait any longer. F: Getting those Andersons briefs has been harder than you can imagine. I have
5、to try to contact their lawyer many times, but every time I call his secretary says hes in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: Thats highly possible. He knows if we miss our filing deadline, we dont stand a chance to compete against
6、 them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I cant speak to him directly? M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martins office.F: How do I find Martins fax number?
7、Is he in your rollerdesk?M: No, but you can also call their office and ask the secretary to give you their fax number. Ill email you their office number later today.F: Ok, Ill get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this mornings faxes on my desk?Im
8、 waiting for some urgent faxes from headquaters,Im pretty sure they came in last night.F:Evething came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,Ill call then and ask th
9、em to refax.M:Yeah,youre going to have to call them and get them to being refax,these copies are so dark,I cant make out meaning of the words.F:What about that one?M:This one?This one is so light and I can neither read it,how can I being?F:You know I think the fax machine is out of toner,I can chang
10、e the toner condition,that should solve the problem.M:Yes,but this would have to refax it well,and look theres about 3 pages missing,it looks like the fax machine eight-half my important faxes,and ones are made throwed are so blurred or too light and unreadable.F:I guess the fax machine is out of pa
11、per too,dont worry,Ill have someone look at it this afternoon,and the meantime,Ill have your documents refaxed to our other fax machine.2 Telephone Calls 电话Dialogue 1 A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?B:Hello.I would like to speak to your dire
12、ctor of human resources,Ms.Jenkins,Please.A:Just a moment.Ill check to see if she is at her desk.May I tell her who is calling?B:This is Bill Burton from Milford Insurance,Im calling to regards to our meeting next Tuesday.A:Thank you,Mr.Burton.Can you please hold for a moment?Ill check to see if she
13、 is available.B:No problem.A:Im sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?B:Yes,please have her return my call when she returns to the office.Its best if she can get in touch with me before 3 pm today;she can reach me at my office
14、 number,635-8799.A:Im sorry,I didnt quite catch that,could you please repeat the number?B:No problem,my office number is 635-8799,Tell her to ask for extension 31.A:Im sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil mak
15、e sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:Id like to speak to someone about reservations.A:I can help you with that.what date would you like to make a reservati
16、on for?B:Well be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,Im sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,hes not here right now.Can I
17、 take your name and number and have him get back to you?B:When do you expect him back in?A:Hell be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235.A:Could you please spell your last
18、name for me?B:Sure.Its D-A-R-C-Y.A:Okay.Mr Darcy,and your phone number is 660-843-3233?B:Thats 3235.A:Sorry!3235.Great.Ill have Tony call you first thing tomorrow morning.3. Making Telephone Appointments 电话预约Dialogue one M:Hello,Here Berton speaking,what can I do for you?F:Hello,Mr Berton,this is Je
19、nny Jenkins of bradford and sons returning your call,Im sorry you missed me when you called my office this morning,my sacretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins,thank you for returning my call,Im glad to finally get hold of you.F:I want to let you know I would not
20、 be able to make a meeting next Tuesday,I would be another town that day,is there any possibility we can move the meeting to Monday?M:Im afraid I completely booked on Monday,what it would be Possible to postpone until you return?F:Oh,dear,I was carrying on taking care of our meeting before I leave,b
21、ut I suppose I can shut off somethings,yes,we can arrange something,I will back Thursday morning,what about Thursday afternoon,would that work for you?M:That should be fine,shall we say about two oclock? F:Perfect,I look forward to seeing you at two oclock next Thursday afternoon,if you need to chan
22、ge the time,pls feel free to call me on myself phone.M:Thanks Burdon,Ill see you on Thursday.Dialogue twoF:HelloM:Hello,is Doras available?F:This is Doras,who is calling please?M:Hi,Doras,this is Mike calling from parkers dentistry,Im calling to confirm your appointment for tomorrow morning at area
23、with doctor parker.F:Oh,I almost forgot,thank you for calling to remind me,actually,I do need to change the time of my appointmentI have a schedule conflict,and I cant make it that early.M:If I put you in that later sport,would that work out?F:It would have to be after lunch,do you have anything ava
24、ilable about 2 oclock?M:Sorry,the only opening we have after lunch is 1:15,but I might be able to work until at 4:00,would that be a better time? F:Thats all right。I think we should make it at 1:15,can you put me down for that time a lot?M:No problem,I have your appointment changed to tomorrow morni
25、ng to tomorrow afternoon at 1:15F:Wonderful,thanks very much。4 Memos 备忘录Dialogue 1 A:I have been waiting here in the conference room for ten minutes already, what time is the meeting start? where is anyone anyway?B:Didnt you hear about that, our meeting was postponed until Friday.A: What? the meetin
26、g was postponed? No one told me anything about it.B: Did you get the memo?A: What memo? They havnt any memo this whole week, I check my inbox every day.And I havnt seen anything.B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You k
27、now how things get pilot about my desk when Im busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office?B: It should have got arround to every body, they also post a copy of the memo in the break r
28、oom. Dont you ever look at meassages post on the bulletin board? A: Im usually too busy to take a bunch of cofee break by the watercooler, Anyway, Im sure the memo never get to my inbox, Ill have to talk our secretary about it.B. Thats right, You will never know what your missing out of it if you do
29、nt read the memos.Dialogue 2A: Ms. Dorsen, I need to take a dictation for me.B: Yes, sir;A: They should go out intra office memorandum to all employee by this afternoon, are you ready?B: Yes, sir, Go ahead.A: Attention all staff:effective immediately, all office communication are restricted to email
30、 correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited.B: Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office bet
31、ween employees, but also any outside communciations.B: But sir, many employees use instance messaging to communcate with clients.A: This were just have to change the communication methods, I dont want any one use instance messaging in this office, it waste too much time. Now, please, continue the me
32、mos. Where were we?B: This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly
33、to the department of his.B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.5 Business Correspondence 商业信函Dialogue one.A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B:If you want to see someth
34、ing about my call last week, why didnt they sent it to me?A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.B:Can I see it first in seconds?A:Sure, here it is.B:Dear
35、Mr.Clock, bother to your telephone call last Friday, Im reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details.A:Did they ask you to sent the files beforehand?B:Lets see, Well be grateful for the complete to send related materials to our office pri
36、or to our meeting. It looks like. Hey! Was there anything else was send along with this letter?A: I dont think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I dont see anything else in the envelope.A: Maybe they forgot to attach it to the lette
37、r. You should give them another call.Dialogue 2. A:Can you help me for a minute?B:Sure, what I can do for you?A:Im try to write a letter to one of our clients, But I just dont know exactly what to say, I dont even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem i
38、s I dont know the name of contact person.B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.A:OK, So I first thanks them for their business, I can say something like “we are very grateful for your continue support“, How is that?B: Good! But also, writ
39、e off the bed you want to tell them the reason of your writting, give them more reference.A: Like “Regarding our new product line, we would like to anounce a special price discount“B: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and re
40、turn to our office. How shoud I write that?B: You can tell them“ Please finding the enclosed customer service survey, else also, you can say:“Attach a customer survey“. If you need resource it right away, you can tell them the urgent by saying “ Please return the survey without dely as soon as possi
41、ble. Maye it more polite with this as early as convenience.“B: Great! and what do you think I should close it with?A: Since you dont know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I dont think it would be proprety becaus
42、e you dont have the name. And obviously, should have them.B: OK, Thanks a lot for your help!6 Placing an Order 下订单Dialogue 1 A: Our toner cartridges are already out of ink.Could you make an order for a new set?B: We will need new cartridges for all of the office printers? That will be a large order,
43、 probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quant
44、ity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to orde
45、r while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the
46、 order this time.B: OK, will do.Dialogue 2A: May I help you?B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you
47、. Do you have an order number? What name is the order listed under ?B: It should be under Leslie Smith. The number is 184796 A.A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bi
48、ll to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B: Thank you7 CoWorkers 同事Dialogue 1A: Im realy fed up with Harry! Hes the biggest airhead Ive ever met. He always makes careless mistak
49、es, and hes a pain to work with.B: You souldnt be so negative. Youll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working enviroment for everybody.A: You only say that because you dont have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. Shes smart and enthusiastic. Ive never anyone as cheery as she is.B: Everybody has their strengths and weaknesses.
