1、教学单元1：客房预订Room Reservation,【案例一】假设你是北京天天酒店的预订员简接到了一位客户从大连打来的电话,他一个人驾车来北京休闲旅游(leisure travel),要预订一间豪华单人间,并先用信用卡保证预订(credit card guaranteed reservation)。,Model:J=Jane Receptionist S=Stephen Nobel GuestJRoom Reservation. Can I help youS Yes，I am calling from Dalian City. I will make a leisure travel to
2、 Beijing next week. So I want to book a room at your hotel.JThats wonderful. For which date，pleaseS From September 9th.JFor how many nightsS For two nights.JHow many guests will there be in your partyS Just my wife and myself.JWhat kind of room would you prefer A single or a doubleS A single，please.
3、,JCould you hold the line，please. Ill check the list. Thank you for waiting sir. We have a single room at RMB150 and another at RMB180. Which one would you preferS Id like to take the RMB180.JDo you wish to guarantee the roomS Yes，I need to.JWill that be your credit card or will you pay in advanceS
4、My credit card， please.JMay I know the type of card and the numberS Yes，its Visa. The card number is 4635 1110 3334 5566 the expiration date is Dec. 10th，2010 and my name is Stephen Nobel.,JThanks. Mr. Nobel. One single room arriving on September 9th and leaving on September 11th，in name of Mr. Step
5、hen Nobel. The rate for the room is RMB180 per night. This is a guaranteed reservation and will be held for you. Your credit number is 4635 1110 3334 5566. Am I correctS Yes， thats correct. Thank you for your help. Goodbye.JGoodbye. We are always at your service.,【案例二】假如你是一家电器公司的经理,你们公司打算在12月22日在北京举
6、办庆祝公司成立十周年的会议,会后打算下榻北京天天酒店,先致电天天酒店预订部,要求订50间标准双人房,10间豪华双人房,2间套间,时间从12月22日至25日,共4天,ModelJ=Jane Receptionist S=Stephen Nobel GuestJGood morning. Room Reservation. Jane speaking. May I help youS Good morning. This is Stephen Nobel from Dalian Electrical Company. Our company is going to give an annivers
7、ary in Beijing on December 22nd. Please reserve 50 standard double rooms, 10 deluxe double rooms, 2 suites.JWhen is that for，pleaseS Four nights. From December 22nd through December 25th.J Please hold the line one moment. I see your company has an arrangement with this hotel for all types of room. We will give you a discount at 40%.,S OK. Thatll be fine.JWhat time will you be arrivingS We will arrive at 2：00 p.m. on December 22nd.JOK. We will make a perfect arrangement for your company.S Thank you very much. Goodbye.JGoodbye.,
