1、,Wine training program 葡萄酒培训课程,Wine Service/葡萄酒服务 Food and Wine Pairing葡萄酒与食品的搭配,When selling to a guest 向客人销售葡萄酒,Be Quick快速 Only mention 3 things about the wine. 只要提出这款葡萄酒的三个方面既可 It could be anything: smell, taste, country, region, grape, quick fact, texture, body, alcohol, length 可以使任何方面：闻到的，尝到的，国
2、家，地区，葡萄品种，质地结构，酒精含量，余味 Be quick, be general, and positive.快速，有效，积极地向客人推销,Wine Service葡萄酒服务,There is only ONE thing that will make you great at wine service.只需要一件事就可以使你的葡萄酒服务变得十分完美,CONFIDENCE! 信心，自信,Wine knowledge is useless with out it Wine knowledge is just a way to get confidence 葡萄酒知识并不代表一切，只是可以给
3、你带来自信,There are two kinds of recommendation: 有两种方式可以给客人推荐 Active 积极的 Passive消极的 The first rule in active recommendation is. 当然排在第一的是积极的推荐ASSUME WINE!,您喜欢什么样的酒，红的还是白的？,白酒,清爽，淡雅，容易入口的,含有果味，酒香浓郁的,您喜欢什么样的酒，红的还是白的？,红酒,酒体饱满 浓重的,丰富的， 浓厚的,清爽的,您喜欢法国的，澳大利亚，意 大利还是美国的葡萄酒？,您喜欢什么口味的 葡萄酒呢？,您不喜欢什么口味的葡萄酒？,Dealing wi
4、th corked wine 如何处理corked wine,If wine is corked it smells like a wet dog, or wet news paper. It is very musty and dank smelling. 如果葡萄酒corked了，会闻到湿报纸或潮湿发霉的味道。 About 3% of wine is corked or tainted, so it is very rare, but it does happen. 虽然只有很少一部分葡萄酒corked，但corked的酒还是有发生的 Tell the guest you go to ge
5、t another bottle. 告诉你的客人，你会给他换一瓶新的 Bring the corked bottle to the back and see for yourself. If it is corked bring a new bottle out, if it is not then tell the guest you are out of the wine and recommend a similar wine. 把corked 的酒拿到吧台，自己品尝一下，如果酒corked给客人换一瓶新的，如果没有，告诉客人这款酒已经售空，并向客人推荐一款类似的酒 Sometimes
6、a wine is supposed to have a slightly musty flavor and a guest may not like that, or know that its ok. 有时有一些葡萄酒本身就带有一种发霉的味道，有些客人可能不喜欢，或者知道酒本身是没有问题的,Best recommendation: 最好给给客人推荐： Australia, Chile, Argentina,Why? Because they make soft wines that are VALUE FOR MONEY 因为这些国家生产柔和，容易入口的葡萄酒,Wine Service葡萄
7、酒服务 Retrieve根据客人点的酒给客人取正确的酒 Carry如何拿着酒走向客人 Present向客人展示葡萄酒 Open开启葡萄酒 Pour the taste 给客人尝酒 Pour the table给客人服务葡萄酒,Last word: please enjoy your- -the name of the wine !,Cork Screw,Your wine opener is your best friend during service. 葡萄酒服务中，开瓶器是你最好的朋友 Have it on you at all times. 时刻随身携带开瓶器 When approac
8、hing a table to open wine, have it in your hand so you dont have to dig through your pockets at the table to find it. This will also save time. 当给客人开酒之前，把开瓶器提前准备好以节省时间。,Wine Service葡萄酒服务,Always have the label facing the customer. 酒标永远向着客人 Pour the taste to the person whom ordered the wine. 给点酒的客人品尝葡
9、萄酒 Serve ladies and elderly guests first, then the men, and the host last. 先给女士和年长者服务，点酒的人永远是最后一个服务,Decanting醒酒,For the most part, decanting is a show that makes guests feel special. In the case of older wines it is good for the removal of sediment, and in the case of young wines is helps speed up t
10、he “breathing process” which makes the wine seem softer and ready to drink. 大多是给客人展示，让客人感觉他们点的酒比较特殊。醒酒的目的是可以虑出酒中的杂质，尤其是酒龄较长的酒。还有就是比较年轻的酒，可以让酒液与空气充分接触，使酒变得相对柔和，容易入口。 Always leave the bottle on the table facing the guest. 切记：将酒瓶放到客人的视线范围之内。,THE LANGUAGE OF WINE 葡萄酒中常见的词语,The following are just a few d
11、escriptive words used when talking about wine: 下面是人们谈论葡萄酒时常用的一些单词 Balanced: Whereby all elements like acid, alcohol, flavours, texture is in pleasing proportions (also called rounded). 平衡的：葡萄酒中的酸度，单宁，酒精含量，味道，结构均衡。 Body: The weight of wine on the palette 主体：葡萄酒在口中味道的轻重 Buttery: A creamy butter textur
12、e and or flavour in your mouth. 像奶油的：葡萄酒在口中如丝般润滑，犹如奶油般顺畅 Chewy: Fat texture that allows you to “chew” through. 柔软而会粘着的：丰厚的结构使你感觉需要咀嚼 Crisp: A fresh, young, wine with good acidity 清爽：新鲜，年轻带有酸度的葡萄酒,THE LANGUAGE OF WINE 葡萄酒中常见的词语,Deep / Depth : Complexity in flavours. 深度/深厚：口感复杂的葡萄酒 Dry: Not sweet 干：不甜
13、的葡萄酒 Earthy : A wine that smells and or tastes of soil and fungus 土壤的气息：可以闻到或品到泥土的芳香和菌类的味道 Finish: The aftertaste of the wine (also called length) 回味：酒喝下去，味道在口腔中停留时间的长短，也称之为长度,THE LANGUAGE OF WINE 葡萄酒中常见的词语,Hot: A wine with high alcohol that leaves a hot sensation in the back of your throat. 辛辣：高酒精含
14、量的葡萄酒品尝后在喉间留下的辛辣味道 Soft: A wine with low acid, tannin and alcohol content. 柔和：低酸度，单宁，和酒精的葡萄酒 Structure: The overall architecture of the wine 结构：葡萄酒中整体的结构 Tannic: Gives a dry mouth-puckering sensation which comes from the skin, seeds of a grape and barrel aging. 单宁的：使口腔发涩发干，单宁的主要来源是：葡萄的皮和籽，还有象木桶,FOOD
15、 AND WINE PAIRING: 食物与葡萄酒的搭配,General GuidelinesBalancing flavours, weight and components is the key. 主要依据平衡度，质地和成分 Light-Bodied wine with lighter foods, 清爽的葡萄酒搭配清淡的食物 Full bodied wine with heavier and more flavourful foods. 浓郁的葡萄酒搭配口感浓重的食物 Acid, tannins and sugar in a wine interact with food to prov
16、ide different taste sensations. 葡萄酒中的酸度，单宁和糖分与食物搭配可以提供不同的味道,FOOD AND WINE PAIRING: 食物与葡萄酒的搭配,General GuidelinesSweet foods makes wine seem drier. 甜的食物可以使酒感觉更干 High acid food go best with high acid wine. 高酸度的食物与高酸度的葡萄酒搭配更好 Fatty foods tone down tannins in a big red wine. 油腻的食物可以降低葡萄酒中的单宁 Spicy foods
17、make tannins and alcohol more predominant 辛辣的食物会使葡萄酒中的单宁和酒精更显优势,FOOD & WINE SUGGESTIONS 食物与酒水搭配建议,Shellfish / Fish: 贝克类海鲜/鱼Sauvignon Blanc, Pinot Gris Riesling Chicken: 鸡肉Chardonnay, Viognier, Pinot Noir Spicy Foods:辛辣食物 Gewurztraminer, Riesling, Viognier Pork / Veal: 猪肉/小牛肉Merlot, Pinot Noir, Sangi
18、ovese Lamb: 羊肉Syrah / Shiraz, Merlot, Cab Sauvignon Beef: 牛肉Cabernet Sauvignon, Zinfandel, Syrah Fruit / Custard Deserts:水果/鸡蛋牛乳和糖制成的蛋糕 Ice wine, Sauternes, Late Harvest White Chocolate: 巧克力Port, Most red wines,Cheese In General,Soft, ripe cheese like Brie, Camembert, and Chevre go well with most wh
19、ite wines a few light bodied red wines. 柔软，成熟的奶酪可以搭配多数白葡萄酒和清爽的红葡萄酒 Harder, aged cheeses like Parmigiana go well with bigger red wines. 坚硬，陈年的奶酪可以搭配口感浓郁的红酒,A few Last Tips,High acid food with high acid wine. 高酸度的食物搭配高酸度的葡萄酒 Fatty rich food with rich, full-bodied wines. 高热量，高脂肪的食物搭配丰厚，酒体浓郁的葡萄酒 If it g
20、rows together, it goes together.(This means that usually foods and wines from the same region tend to match well and bring a level continuity to the table) 如果生长在一起，搭配起来更好（意思就是同一地区的葡萄酒与食物的搭配会非常好） Most Asian dishes go well with sweeter, white winesthink Alsace and Germany. 大多数澳大利亚的食品可以和甜白葡萄酒搭配 If the
21、dessert wine is sweeter than the dessert you should be ok. 如果甜酒比你的甜品还要甜是没有问题的,Let the Guest be,If a guest is having a light piece of fish and insists on having a big, block-buster Shiraz, let them have it. Taste is a matter of opinion and the guest is paying for what THEY want, not what YOU want, ev
22、en though you may be right. 当你对客人点的酒与食品的搭配有异议时，不要觉着客人是错的，因为客人会为他喜欢的酒付钱，而不是为你喜欢的酒付钱 Just smile! 保持微笑！,葡萄酒和菜肴的搭配 Wine Matching With Food一般来说，葡萄酒都可以用来配菜，而且葡萄酒行业有句俗话叫“红酒配红肉，白酒配白肉。”讲的就是葡萄酒和菜肴的搭配。Generally speaking,we can pare food with wines and theres a saying :Red Meat goes with Red Wine while White Me
23、at goes with White Wine.,所谓的红肉就是指那些味道比较浓的肉类： Red Meat refers to those kinds of meat with strong flavor 牛肉 Beef 羊肉 Lamb 猪肉 Pork 鹿肉 Deer 兔肉 Rabbit 狗肉 Dog 鸭肉 Duck,白肉则是一些口味稍微清淡的肉类和其他的一些菜肴： White meat means those plain meat and other kinds of food 海鲜 Seafood 鸡肉 Chicken 水果 Fruit 蔬菜 Vegetable 色拉 Salad 奶酪 C
24、heese 面食 Pasta/Noodle,侍酒温度 Serving Temperature葡萄酒有很多的种类，和酒杯一样，侍酒温度的选择对于葡萄酒口感也是至关重要的。一般来说，红葡萄酒室温下饮用，而白葡萄酒就需要冰一下则口味更佳。右边是一些葡萄酒的参照饮用温度。The appropriate serving temperature is of great importance to wine tasting.The serving temperature of wine is as right side.,葡萄汽酒 Sparkling Wine 46 香槟酒 Champagne 69 酒体清
25、淡的白葡萄酒 Light Bodied White Wine 69 酒体适中的白葡萄酒 Medium Bodied White Wine 810 酒体丰厚的白葡萄酒 Full Bodied White Wine 1416 桃红酒 Rose Wine 6 9 酒体清淡的红葡萄酒 Light Bodied Red Wine 1214 酒体适中的红葡萄酒 Medium Bodied Red Wine 16 酒体浑厚的红葡萄酒 Full Bodied Red Wine 18 ,One wine to share,If a table wants to get one bottle of wine bu
26、t everyone is having different dishes, a light bodied red or full bodied white is a good bet. 针对不同的食品我们可以给客人推荐味道清爽的红葡萄酒，或者口感浓郁的白葡萄酒 Recommend Pinot Noir from Burgundy or a Chardonnay from a new world region like Australia. 可以推荐Burgundy的 Pinot Noir 或者新世界的 Chardonnay Half bottles are a great way to please many guests at the same time and will increase your check. 半瓶装的葡萄酒对客人来说也是一个不错的选择，也可以提高你的人均消费,
