1、Unit 1,Face to Face,Contents,1.1 Procedure of meeting a person 1.2 First impressions 1.3 Nice verbal behavior 1.4 Nice non-verbal behavior 1.5 Its a small world,1.1 Procedure of meeting a person,Please put the following steps in correct order:(1) Get down to business (talking shop) (2) small talk (s
2、ocial conversation) (3) introduction and greeting (4) first impression (5) say goodbye to each other,1.2 First impressions,What impression does each person give?,Whats the key of giving a good first impression?SMILESmile: not pretend to, or be forced to, but smile from the bottom of your heart. Do n
3、ot smile overly, keep a smiling face all the time. Silly, out of your mind. Eye contact: important. Friendly eye contact makes others feel youre trying to be their friend. Besides, your voice can also expose your attitude, so be careful when you greet a new comer. To sum up, the keys to a good first
4、 impression are:a welcoming attitude; a sincere smile; a friendly eye contact; a warm voice,What impression do you try to give to the people you deal with in business? What impression do you try not to give? Add some more adjectives to the lists:I try to be: pleasant sincere efficient I try NOT to b
5、e: unfriendly shy aggressive,1.3 Nice verbal behavior,Self-introduction: May I introduce myself? My name is/ImId like to introduce myself. My name isGood morning, my name isHello! My name isHow do you do? My name is Being introduced:Pleased to meet you. Glad to meet you. Nice to meet you. Good to me
6、et you. How are you.,Introducing other people: Allow me to introduce my colleagueMay I introduce (you to) our managerMr Jones, Id like to introduce my friendLet me introduce (you to)Mr Jones, Id like you to meetJane, this is Peter.Mr Johnson, have you met my friend Mr?Eddie, do you know my friend Mr
7、?I dont think youve met my friend Mr,After the introduction, the “small talk”follows,Did you have a good journey? Do you need any help or information? Where are you staying? Is this your first visit to ? When did you actually arrive? Whereabouts do you come from in?,Rules of Introducing People,intro
8、duce the subordinates to the superiors, the young to the old, men to women. Work in pairs Imagine that youre at a conference. Look at these name badges. If youre introduced to the man from London youd say, Pleased to meet you, Mr Thomas, not Hello, Mr Howard. But what would you say to the other spea
9、kers?,Howard ThomasLONDON,Lo Win HaoTAIPEI,Rosa Burgos GarciaVALENCIA,Ivany LaszloBUDAPEST,Kryskiewicz GrazynaWARSAR,Attention:,1.Mr, Mrs, Ms or Miss+ last name. Show respect, politeness, formal way.Mr, Mrs, Ms cannot be used alone. We cannot say: Good morning, Mr/Mrs/Ms.Miss can be used alone, but
10、it is the way a student calls a female teacher, people call a waitress, or female shop assistant or a servant call an unmarried girl. 2. Names. Between friends or acquaintances. Its informal and friendly. 3. Sir or Madam. If you dont know others names. 4. If the other party has a title, call him/her
11、 by title +last name, such as Dr. Smith, Prof. Black.Attention: we dont use the other partys full name when we call him/her face to face.,1.4 Nice non-verbal behavior,Usually people will shake hands, give others a short but also forceful handshake, of course not too forceful to make others feel it i
12、s painful. Americans think a forceful handshake is the demonstration of sincerity and honesty.,Business card (visiting card, calling card),Function The information on the business card should cover:Name, Title (Profession), Company name, Company address, Tel., Fax, E-mail address Title President of
13、the BoardGeneral Manager ( Managing Director)CEO, COO, CTO, CFO, CXOMarketing Manager / Sales ManagerExecutive / Supervisor,Personnel Manager / Director of Human Resources Product Manager / Production Manager General Office Clerk,Company name Company / Corporation / Incorporated / FirmGroup / House
14、/ Concern / - / branch/division Some useful expressions in introducing yourself and your companyIm in computers.He is in insurance. Im in rice.Im with ABC Software.,What does these body language tell you?,1.5 Its a small world Work in pairs What do you call someone who comes from each of these count
15、ries?,Australia Canada Holland India Norway Sweden Brazil Hungary New Zealand Saudi Arabia,Australian Canadian Dutch Indian Norwegian Swede Brazilian Hungarian New Zealander Saudi Arabian,Canberra Ottawa Amsterdam New Delhi Oslo Stockholm Brasilia Budapest Wellington Riyadh,Exercise: Make a list of
16、the following countries. Be careful about your spelling!,5 African countries 5 Asian countries 5 countries in the Middle East 5 Latin American countries 5 countries belonging to the EU 5 European countries which dont belong to the EU When you finish the list, practice how to call people from each country.,Read the article on P10, and do the exercises:,
