1、Copyright 2015 Pearson Education, Inc.,9-1,Chapter,9,Foundations of Individual Behavior,Learning Outcomes,Identify the focus and goals of organizational behavior (OB). Explain the role that attitudes play in job performance. Describe different personality theories.,Copyright 2015 Pearson Education,
2、Inc.,9-2,Learning Outcomes (cont.),Describe perception and the factors that influence it. Discuss learning theories and their relevance in shaping behavior. Discuss contemporary issues in OB.,Copyright 2015 Pearson Education, Inc.,9-3,Copyright 2015 Pearson Education, Inc.,9-4,9.1,Identify the focus
3、 and goals of organizational behavior (OB).,Organizational Behavior,Copyright 2015 Pearson Education, Inc.,9-5,Goals of Organizational Behavior,Employee productivity Absenteeism Turnover Organizational citizenship behavior Job satisfaction Workplace misbehavior,Copyright 2015 Pearson Education, Inc.
4、,9-6,Copyright 2015 Pearson Education, Inc.,9-7,9.2,Explain the role that attitudes play in job performance.,Attitudes and Job Performance,Job satisfaction Job involvement Organizational commitment Employee engagement,Copyright 2015 Pearson Education, Inc.,9-8,Attitudes and Consistency,Cognitive dis
5、sonance:Any incompatibility or inconsistency between attitudes or between behavior and attitudes.,Copyright 2015 Pearson Education, Inc.,9-9,Understanding Attitudes,9-10,Copyright 2015 Pearson Education, Inc.,Copyright 2015 Pearson Education, Inc.,9-11,9.3,Describe different personality theories.,Pe
6、rsonality Theories,Personality:A unique combination of emotional, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others.,Copyright 2015 Pearson Education, Inc.,9-12,Big Five Model of Personality,The Big Five factors are: Extraversion Agreeableness C
7、onscientious Emotional stability Openness to experience,Copyright 2015 Pearson Education, Inc.,9-13,Emotional Intelligence,Five dimensions: Self-awareness Self-management Self-motivation Empathy Social skills,Copyright 2015 Pearson Education, Inc.,9-14,Personality Traits,Can personality traits predi
8、ct practical work-related behaviors?,Copyright 2015 Pearson Education, Inc.,9-15,Matching Personalities and Jobs,Copyright 2015 Pearson Education, Inc.,9-16,Personality Traits Across Cultures,Copyright 2015 Pearson Education, Inc.,9-17,National cultures differ in terms of the degree to which people
9、believe they control their environment.,Understanding Personality,Job-person compatibility Understanding different approaches to work Being a better manager,Copyright 2015 Pearson Education, Inc.,9-18,Copyright 2015 Pearson Education, Inc.,9-19,9.4,Describe perception and the factors that influence
10、it.,Perception,Copyright 2015 Pearson Education, Inc.,9-20,Judging Employees,Copyright 2015 Pearson Education, Inc.,9-21,Distorted Attributions,Fundamental attribution error:The tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making
11、 judgments about the behavior of others.Self-serving bias:The tendency for individuals to attribute their successes to internal factors while putting the blame for failures on external factors.,Copyright 2015 Pearson Education, Inc.,9-22,Perceptual Shortcuts,Copyright 2015 Pearson Education, Inc.,9-
12、23,Understanding Perception,Copyright 2015 Pearson Education, Inc.,9-24,Employees react to perception, not reality.The potential for perceptual distortion exists.,Copyright 2015 Pearson Education, Inc.,9-25,9.5,Discuss learning theories and their relevance in shaping behavior.,Operant Conditioning,C
13、opyright 2015 Pearson Education, Inc.,9-26,Social Learning Theory,Copyright 2015 Pearson Education, Inc.,9-27,Learning both through observation and direct experience,Shaping Behavior,Copyright 2015 Pearson Education, Inc.,9-28,Positive reinforcement Negative reinforcement Punishment Extinction,Manag
14、ing Employees Learning,Copyright 2015 Pearson Education, Inc.,9-29,Watch what you reward. Watch what you do.,Copyright 2015 Pearson Education, Inc.,9-30,9.6,Discuss contemporary issues in OB.,Contemporary Issues,Copyright 2015 Pearson Education, Inc.,9-31,Managerial Challenges,Copyright 2015 Pearson Education, Inc.,9-32,Negative Behavior in the Workplace,Copyright 2015 Pearson Education, Inc.,9-33,Survey of U.S. Employees: 10% witnessed rudeness daily 20% were targets of incivility at least once/week,9-34,
