1、第 1 页 共 88 页潜潜潜在供应商评估指南第 2 页 共 88 页评估范围A Management管理B - Technology and Development 技术与开发C Quality 质量D Production 生产E - Engineering (Product and Process) 工程（产品和过程）F - Logistics / Supply 物流与供应G - Sub-supplier Management 分供商管理H - Cost Management 成本管理第 3 页 共 88 页Scoring Guide 打分指南Team evaluation must b
2、e recorded into Excel file. Input comments on COMMENTS page. 团队评价必须用Excel 文件记录，在注释页上输入注释。Points Color Definition Effect on DC processes 在DC流程颜色表示的定义：0 red Supplier demonstrates neither a documented process/procedure nor an applied practice. 0分 红色 供应商示范既无文件化流程/程序，又无应用的实例Process will certainly cause p
3、roduct failure and/or unsatisfactory communication with the customer 过程肯定会发生产品缺陷和招致顾客抱怨。1 red Documented process/procedure exists but is incomplete or not fully implemented. 1分 红色 有文件化流程/ 程序，但不完善或没有完全的贯彻。Process will probably cause product failure and/or unsatisfactory communication with the custome
4、r 过程大概会发生产品缺陷和招致顾客抱怨。2 green Process/procedure is completely documented and acceptably implemented. 2分 绿色 流程/ 程序是完整的并备有证明文件，贯彻情况可以接受。Process will probably not cause any product failure and/or unsatisfactory communication with the customer 过程大概不会发生产品缺陷和招致顾客抱怨。3 green A completely documented process/p
5、rocedure is fully implemented and meets minimum requirements. 3分 绿色 具有完整的备有证明文件流程/程序，并得到完全地贯彻。According to the evaluation teams expertise the process will not cause any product failure and/or unsatisfactory communication with the customer 依照评估团队专家的意见，过程不会发生产品缺陷和顾客抱怨。N/A green N/A项 绿色The evaluation t
6、eam agrees that this question should not be scored. Enter NA into the Score box and explain reasons on COMMENTS page. 评估团队同意不记分的这些问题，记分箱内输进NA，并在注释页解释原因。Question is not applicable for this particular commodity/process对于特殊的商品/过程，问题不适用。Note The team must reach a consensus on each question score. 注意：每一项
7、问题的打分，团队必须达成一致意见。第 4 页 共 88 页A Management/管理Comments: 注解：The Management (e. g. Board of Management, Plant Management, Section Management) develops the quality policy for the company, defines it and commits all areas and levels to it. This allows specific quality goals and also a quality system (Q sy
8、stem) to be agreed upon. Quality must be regarded as an overall management task. The management must concern itself with the following subjects: 提交并详细说明所有范围、级别的公司经营（例如：管理部门、工厂管理、项目管理）发展的质量方针。允许已经同意的特殊目标和质量体系。质量必须当作一项全面的经营任务。经营必须涉及它自身具有的如下题目：Business Plan* 商业计划Comparison of internal APQP minutes, APQ
9、P记录project charts, 计划图表flow charts, 流程图statistical charts 统计图表Methods for risk analyzing are:风险分析的方法是：FMEA, FMTDOEFEADFMALoad-bearing tests承载实验Service life tests 服务寿命实验Crash tests 碰撞实验Material inspections 材料检查Installation trials 试装配Environmental simulation tests 环境模拟试验Investigations of environmental
10、 compatibility and disposal and resulting actions. 环境兼容性调查、处置和因而发生的活动。B1bIs there a process for identifying special characteristics? 是否有特殊特性识别流程？Comments: 注解：第 20 页 共 88 页Special Characteristics are defined out of D-, P -FMEA and or from customer requirements. 特殊特性的确定，基于DFMEA、PFMEA和顾客要求。The process
11、must define how to handle the customer standardization for special characteristics (DS, DZ for MCG+CVD, + for CG). 程序必须要明确如何处理顾客对特殊特性的标准化要求。（MCG+CVD要求用DS, DZ标识，CG用 + 标识）。How do you identify special characteristics? How/where are they documented? 如何识别特殊特性？如何文件化的？Are special characteristics identified
12、 for all components?是否所有部件都确定了特殊特性？Examples: 例如：Reference the part drawing, 参考零件图reference the control plan, 参考控制计划reference the DFMEA, 参考DFMEAreference the PFMEA 参考PFMEAB1cDoes the supplier use a documented control plan in the manufacturing process? 在制造过程中，供应商是否运用文件化的控制计划？Comments: 注解 ;This plan mu
13、st cover the levels system and subsystem, part and/or material, including outsourced processes. 该计划必须要包括各个级别的总成和分总成、零件和/或材料，还包括外部加工过程。This plan must include prototype SO (Null Series) and series production.该计划应包括样件、试生产和量产三个阶段。Are the customer specific requirements included in the control plan? 客户的特殊
14、要求是否包括在控制计划中？Examples: 例如：Control plans (Attach a control plan example in appendix) 控制计划（控制计划实例见附录）B1dDoes the supplier have laboratory facilities for the types of commodities for which they 第 21 页 共 88 页are being considered? 供应商是否有实验设备为正有意向开发的产品进行实验？Comments: 注解：Can the suppliers laboratory meet th
15、e requirements of the customer for function and material? Specify in detail!供应商的实验室是否能满足顾客对功能和材料的要求？详述细节。Does the supplier use certified or customer approved laboratories? 供应商是否使用经资格认证的或顾客认可的实验室？Is there a process for analyzing 3rd party laboratory reports? 有分析第三方实验报告的流程吗？Correlation with customer e
16、quipment?是否与顾客的设备相关？Correlation with national/international standard? 是否与国家/国际标准相关？Are there defined metrics for prototype analysis?对于样件分析有确定的度量标准吗？Examples: 例如：Physical test facilities, 物理实验设备physical test equipment for reliability and life testing, 作为可靠性和寿命实验的物理实验设备research facilities, 研究手段softwar
17、e tests (CMMI, Spice)试验软件（CMMI, Spice）external laboratory matrix 外部的实验室矩阵图B2Are new product ideas and new process technologies evaluated and implemented according to the standards of automotive series production? 是否按照汽车工业连续生产来评估和执行新产品构想和新产品工艺？Comments: 注释：The procedure serves to identify and to esti
18、mate the potential danger, which arises from an incorrectly developed, manufactured and/or insufficient product description. If necessary, it must lead to decisions 第 22 页 共 88 页regarding actions to be taken.这个程序适合于识别和评估由于不正确的开发、制造和/或不充分的产品描述所造成的潜在的风险。如必要须决定采取措施。B2aDoes the supplier have the capabil
19、ity to design product from the specifications provided by the customer? 供应商是否有能力按照顾客提供的规范进行产品设计？Comments: 注解 :Does the supplier have product simulation capability? Product simulation means all simulation tools used in the engineering field (finite elements, mold flow, power wall, etc.) 供应商有产品模拟能力吗？产
20、品模拟是指用于工程领域的所有模拟工具（有限元、模流分析、动力墙等）Given 3D models and specifications can the supplier provide design alternatives? Given3D models and specifications can the supplier provide process alternatives? 如给出3D模型和规范，供应商能否提供设计方案？ Does the supplier use automotive standards for feasibility study?供应商是否使用汽车标准进行可行性
21、研究？Examples: 例如：Design change examples,设计变更举例examples from complete design and process 已完成的设计和过程的例子Methods for risk analyzing are: 作为风险分析的方法是：QFDFMEA, FTA, FEADOE 试验设计DFMAPOKA Yoke 防误防错Investigations of environmental compatibility and disposal 环境兼容性的研究和配置Resulting actions are: 行动的结果是：Load-bearing te
22、sts 承载实验第 23 页 共 88 页Service life tests 服务（使用）寿命实验Crash tests 碰撞试验Material inspections 原材料检查Installation trials 试装Environmental simulation tests 环境模拟试验B2bDoes the supplier have research and development capabilities? 供应商是否有研发能力？Comments 注解：Supplier should use design tools and test equipment so that t
23、he results can be used by DCX. 供应商应使用设计工具和实验设备，以便结果能被用于DCX。The people for different customer projects must be named 对于不同的顾客项目，必须指定负责人。The action of these resources must be scheduled 必须制定资源的预算计划？Examples: 例如:CATIA workstations, CATIA工作站FEA,technical equipment 技术装备B2cAre the bottlenecks for current/fu
24、ture projects identified?是否识别现有和将来项目的瓶颈？Comments: 注解：The required resources are to be determined and considered in the quotation phase.在报价阶段，必须考虑并决定所需的资源。When requirements are altered the resources must be updated and the required plan made available.当要求改变时，资源应进行更新并制定相应的计划。第 24 页 共 88 页Examples: 例如：
25、Customer requirements 顾客要求Availability of input material 输入材料的有效性Qualified personnel 有资格的员工Through put times/processing times/number of production pieces per plant/equipment 从开始到结束的放置时间/处理时间 /每个工厂的生产件数 /设备。Buildings, premises 厂房、房屋Plants, tools, production/testing equipment, auxiliary tools, laborat
26、ory equipment 工厂、工具、生产/试验设备、辅助工具、实验室设备Transport means, containers, store 运输方法、容器、存储CAM, CAQProject control record 项目控制记录B3Is there a process for benchmarking products and processes including technology? 是否有流程，用于产品和过程（包括技术）的标杆管理？Comments: 注解：Is there a process or procedure for benchmarking? 是否有标杆管理的流
27、程或程序？The evaluation, analysis and use of company-wide performance data in comparison with data on competitors or other companies must be used throughout the benchmarking process. 必须要将公司范围的工作业绩数据同竞争对手或其他公司的数据进行比较、评估、分析。并贯穿在整个标杆管理过程中。Examples: 举例：Benchmarking should provide following data:标杆管理应提供下列数据：
28、 Productivity 生产率第 25 页 共 88 页Economy 经济制度的状况Quality situation 质量状况Efficiency 效率scrap rate, 废品率cycle time, 循环时间rework, 返工process time, 过程时间nonconformity costs 非符合性成本B4Is there a process to involve internal and external partners into the engineering of both product and process?是否有流程在产品和过程工艺中吸纳外部和内部的伙
29、伴参加？Comments: 注解 ;Is there a process or procedure describing the cross-functional approach for product andprocess development? 是否有流程或程序来描述产品和过程开发使用的跨功能的方法？Are equipment manufacturers and suppliers of important subcomponents involved in thecross-functional teamwork? 是否与设备厂商和重要的下级部件供应商，在跨功能方面进行协作？Is t
30、he supplier able to cooperate with the customer to develop inspection procedures andstandards? 供应商是否能同顾客合作开发检查程序和标准？Does the supplier have a parent company or affiliation with another company that hasengineering capabilities? 供应商是否有母公司或从属于另一家具有工程能力的公司？Examples: 举例：第 26 页 共 88 页development/finalizati
31、on and monitoring of special characteristics, 特殊特性的开发/确定和监测development and review of FMEAs, including actions to reduce potential risks 开发和FMEAs的评估，包括减少潜在风险的活动development and review of control plans. 开发和控制计划评估B5Does a prototype program exist which refers to customer specific requirements and include
32、s Project documentation?涉及到顾客特殊要求的是否有样件计划，是否文件化？ Comments: 注解：The test conditions for product development must be defined and agreed upon with the customer.必须同顾客一起确定产品开发试验条件，并得到顾客同意。The results of product testing must correlate to the requirements. In the case of failure to meet the requirements, co
33、rrective actions must be evident.产品试验结果必须满足要求，如不能满足要求，必须有明显的纠正措施。Are prototypes produced with the same tools, processes and supplied parts / services as planned for series production? 样件是否用相同的工装、过程、零件供应/服务生产的，同连续生产的计划一样吗？Are parameters for mass production verified during prototype production?在样件生产期间
34、是否验证了量产参数？Is there a process to incorporate lessons learned from prototype to series production?从样件到量产是否有一个汲取经验教训的流程？Does the control plan for prototypes indicate special characteristics?样件的控制计划是否指出特殊特性？Is prototype production and planning of inspection conditions a controlled process?样件生产和检查条件的编制是一
35、个受控过程吗？How do you transfer know-how from prototype production to pre-series and series production?如何完成从样件生产到小批量到大批量生产的技术转化？ Examples: 举例：Dimensional trials 尺寸考验Functional testing 功能试验Durability testing 第 27 页 共 88 页耐久试验Environmental simulation testing. 环境模拟试验Product life histories 产品寿命历史记录Test repor
36、ts 实验报告Test plans 试验计划C Quality 质量Comments: 注解：The quality section focuses on the quality management system following the guidelines of ISO/TS 16949.质量部分的重点是遵循ISO/TS 16949的指导方针的质量管理体系。Checklist Overview:C1 Does the QM-System cover methods and procedures for identification and fulfillmentof customer
37、requirements? 质量管理体系是否覆盖了识别和履行顾客要求的方法和程序？C1a Does the supplier have a documented quality system? (e.g. manual, procedures, practices) 是否有一个文件化的质量体系（如质量手册、程序文件、惯例）？C2 Does the supplier have a continuous improvement program for product and processesthroughout the company? 供应商是否有针对整个公司产品和过程的持续改进流程？C2a
38、Is there a process for continuous improvement? 是否有持续改进流程？C2b Does the management evaluate regularly the appropriate performance measurables? 管理层是否定期进行适当的可测量参数评估？C3 Does the supplier knows the related product and process legal regulations and complies with them?供应商是否了解和遵守相关产品和过程的法律法规？C3a Does the inf
39、ormation include regulations in foreign markets (EU, USA, Australia, Japan,.)? 这些信息是否包含国外市场（欧洲、美国、澳大利亚、日本等）？C3b Is there a process for document retention? 是否有文件保存的流程？C4 Is there an organization chart, which indicates functions and reporting relationships? 是否有组织机构图来说明职能和工作关系？第 28 页 共 88 页C4a What are
40、 the organizational responsibilities? How is this documented? 他们的职责是什么？怎样文件化的？C4b What are the responsibilities of the customer representative concerning identification of customer requirements? 关于识别顾客需求，顾客代表的职责是什么？C5 Is there a process to revalidate customer product?是否有流程来重新验证（提供给）顾客的产品？C5a How do
41、you plan/define the necessary release-inspections in case of changes in product or process? 当产品或过程变更时，怎样计划/制定必要的检查？C5b Does the supplier conduct periodic reliability or annual validation tests to verify the product quality? 供应商是否定期进行可靠性或年度有效性试验来验证产品质量？C1Does the QM-System cover methods and procedure
42、s for identification and fulfillment of customer requirements? 质量管理体系是否覆盖了识别和履行顾客要求的方法和程序？Comments: 注解：Does the supplier follow the standard ISO/TS 16949 and do they focus on customer specific requirements? 供应商是否遵循ISO/TS16949标准并且关注顾客特殊要求？Is there a process or procedure for identification of customer
43、 requirements? 是否有识别顾客要求的流程、程序？C1aDoes the supplier have a documented quality system? (e.g. manual, procedures, practices) 供应商是否有一个文件化的质量体系（如质量手册、程序文件、惯例）？Comments: 注解：All quality documents must be described in the quality manual or business operating system.所有质量文件必须在质量手册或商业运行体系中进行描述。The manual / si
44、milar document must display the approval of the company management the effective date and the revision status. Responsibility for its updating, revisions and the distribution list must be defined. 这个手册（或类似的文件）必须显示有公司管理层的正式批准，有效期和修改状态。必须明确更新、修改及发放清单的职责。Examples: 举例：Process map 流程图Organizational struc
45、ture 第 29 页 共 88 页组织的构成Functional responsibilities 功能职责Implementation process for all activities affecting quality in the company. 公司内作为所有影响质量活动的执行过程Special procedures such as process instructions, quality assurance plans etc. may be separately defined. 专用的程序，例如工艺规程、质量保证计划等等可个别地进行说明Does the supplier
46、 have a documented plan to achieve certification? 为取得证书，供应商是否有一个文件化的计划？Is the plan updated and is the supplier to schedule to the plan?该计划是否进行更新、供应商是否确定了该计划的时间进度？C2Does the supplier have a continuous improvement program for product and processes throughout the company?贯穿整个公司，供应商是否有产品和过程的持续改进计划？Comme
47、nts: 注解：The strategy of continuous improvement applies to employees, all production processes, services and business activities of a company. Improvements refer to, for example: 持续改进的策略应用于员工、所有生产过程、公司的服务和商业活动。改进涉及到如下方面：Quality 质量Price 价格Service 服务Delivery reliability.交货的可靠性C2aIs there a process for
48、continuous improvement? 是否有持续改进流程？Comments: 注解：Is there a process or procedure for continuous improvement activities? 有持续改进活动的流程或程序吗？Examples: 举例：第 30 页 共 88 页Management review minutes 管理层的评审记录Output of audits审核的输出Improvement action plans include:改进活动计划包括：Reducing non -value-adding activities 减少非增值性
49、活动Simplification of processes/Optimization of production methods. 过程的简化/生产方法的最优化Reduction of waste 减少浪费Reducing unplanned down-time of machines 减少机器的无计划停机时间Shortening setting-up and tool change times 缩短安装及更换工装时间Increasing service life/cycle times of products and equipment 增加产品和设备的服务寿命/循环时间Improving repair or service
