1、饭店礼貌英语 HOTEL COURTESY ENGLISH,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,Greetings 问候语,1C：Good morning (afternoon, evening) ,sir (madam, ladies and gentlemen) 早上好，（下午好，晚上好），先生（夫人，女士们，先生们）。 G：Good morning .(afternoon, evening) 早上好，（下午好，晚上好）,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,2.C：Welcome t
2、o our hotel (restaurant, shop). 欢迎光临我们饭店（餐厅，商店）。 G：Thank you. 谢谢您。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,3.C：Nice to meet you. 很高兴见到您。 G：Nice to meet you, too. 我也是。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,4.C：How are you? 您好吗？ G：Very well, thank you. (Fine, thanks. )And you? 很好，谢谢。您呢？ C：
3、We hope you will enjoy your stay with us.,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,5.希望您在我们宾馆过得愉快。（客人刚住店时） G：Thank you。 谢谢您。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,Congratulations 祝贺用语,6C：Congratulations. 祝贺您。 G：Thank you. 谢谢您。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,7C：Happy New Year
4、! 新年好！ G：The same to you. 新年好！,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,8C：Merry Christmas! 圣诞愉快！ G：Merry Christmas! 圣诞愉快！,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,9C：Have a nice holiday! 节假日愉快！ G：Thank you. 谢谢您。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,10C：have a good time! 玩得愉快。 G：Than
5、k you. 谢谢您。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,Expressing Thanks 感谢用语,11G：Thank you .(Very much). 谢谢您（非常感谢）。 C：Youre welcome. 不用谢。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,11G：Thank you .(Very much). 谢谢您（非常感谢）。 C：Youre welcome. 不用谢。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,12G：Than
6、k you for your help. 谢谢您的帮助。 C：Youre welcome. 不用谢。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,13G：Thank you for your information. 谢谢您的信息。 C：Dont mention it. 不用谢（没关系）。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,14G：Its very kind of you. 您真客气。 C：My pleasure. 乐意为您效劳。,INNER MONGOLIA JIN JIANG INTERN
7、ATIONAL HOTEL,15G：Thank you for your service. 谢谢您的服务。 C：At your service. 愿意为您效劳。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,Extending Apologies 道歉用语,16C：Im sorry .Its my fault. 对不起，这是我的错。 G：Thats all right. 没关系。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,17C：Im very sorry about it. 对此我十分抱歉。 G：Th
8、ats all right. 别在意。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,18C：Sorry to keep you waiting. 对不起让您久等了。 G：Its all right. 没什么。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,19C：Sorry to interrupt you. 对不起，打扰了。 G：Thats all right. 没关系。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,20C：I apologize for t
9、his. 我对此表示抱歉。 G：Never mind. 没关系。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,21G：Im sorry to trouble you. 对不起，麻烦您了。 C：Thats all right. 没关系。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,Inquiries & Requests 征询与请求用语,22G：Do you speak English? 您说英语吗？ C：Sorry. Only a little. 对不起。只会一点儿。,INNER MONGOLIA JI
10、N JIANG INTERNATIONAL HOTEL,23C：How may I help you? 我能帮您什么吗？ G：A Shanghai map, please. 请给我一张上海地图。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,24C：What can I do for you? 我能为您干点什么？ G：My bill, please. 请把帐单拿来。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,25C：Anything else I can do for you? 还有什么能为您效劳的？
11、G：No, thank you. 不，谢谢。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,26C：Please wait for a moment. 请稍等一下。 G：All right. 好的。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,27C：If you need any help, please do let us know. 如果您有什么需要，务请告知。 G：I will. Thank you. 我会的，谢谢。,INNER MONGOLIA JIN JIANG INTERNATIONAL H
12、OTEL,28G：Would you do me a favor? 你能帮我一下吗？ C：Certainly! 当然可以。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,Parting 告别用语,29C：See you later .(tomorrow) 等会见。（明天见） G：See you. 再见。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,30G：Goodbye and thank you for coming. 再见，谢谢您光临。 G：Goodbye! 再见！,INNER MONGOLIA JI
13、N JIANG INTERNATIONAL HOTEL,31C：Goodbye, sir, and hope to see you again. 再见，先生。希望再见到您。 G：Goodbye! 再见。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,32C：Have a nice trip! 一路平安。 G：Thank you. 谢谢。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,33C：Have a nice trip home. 回家旅途愉快。 G：Thank you. 谢谢。,INNER MONGO
14、LIA JIN JIANG INTERNATIONAL HOTEL,34C：Good night. 晚安。 G：Good night. 晚安。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,. Others 其他,35C：This way ,please. 请这边走。 G：Thank you. 谢谢。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,36G：Where can I find a telephone ?(send a fax ,send an e-mail)什么地方能找到电话（发传真，发电子邮件
15、）。 C：Its over there. Its on the second floor. 就在那儿，在二楼。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,37G：Excuse me, where is the washroom (beauty salon, restaurant, elevator)? 对不起，盥洗室在哪儿（美容院，餐厅，电梯）？ C：Its on the second (third ) floor. Please turn left .(right). 在二（三）楼，请左（右）转。,INNER MONGOLIA JIN JIAN
16、G INTERNATIONAL HOTEL,38G：Whats the time now in Shanghai? 现在上海几点了？ C：Its a quarter past four in the afternoon. 下午四点一刻。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,39G：What day is today? 今天星期几？ C：Its Sunday (Monday, Tuesday, Wednesday, Thursday, Friday, Saturday) today. 今天星期日（星期一，星期二，星期三，星期四，星期五，星期六）。,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,40G：Whats the weather like today? 今天天气怎么样？ C：Its fine .(cloudy, rainy.) 今天晴。（多云，下雨。）,INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL,结束！,
