1、新编饭店实用英语听说教程,新编饭店实用英语听说教程,Unit One Front OfficeUnit Two HousekeepingUnit Three Food and BeveragesUnit Four Shopping ArcadeUnit Five Recreation and Fitness CenterUnit Six Beauty ParlorUnit Seven Hotel Service,Unit OneFront Office,Part A: Reservation & Check-inPart B: Bell ServicePart C: Information D
2、esk & SwitchboardPart D: Checking-outPart E: Handling Complaints,Part A: Reservation & Check-in,Pre-questions: 1. What can reservationist say when greeting the guests and offering help to the guests?2. What information should be obtained when the guests want to make room reservation?,Part A: Reserva
3、tion & Check-in,3. If the hotel is fully booked, how would the reservationist refuse the booking politely?4. Do hotels give preferential rates to group reservations?5. What should the receptionist do when the guests check in?,Part A: Reservation & Check-in,ConversationsSection 1Key Words & Expressio
4、nsreserve v. riz:v 预定 type n. taip 种类 fine adj. fain 太好了repeat v. ripi:t 重复room rate房价 stay v. n. stei 逗留,Part A: Reservation & Check-in,reservation n. rezvein 预定include v. inklu:d 包括address n. dres 地址exactly adv. izktli 确切地、精确地single room单人间look forward to期待,Part A: Reservation & Check-in,Section 2
5、Key Words & Expressionsdeduction n. didkn 折扣 discount n. diskaunt 折扣September n.sptemb 九月group reservation团体预定,Part A: Reservation & Check-in,special adj. spel 特殊的marvelous adj. m:vils 太好了、太棒了double room双人间,Part A: Reservation & Check-in,Section 3Key Words & Expressionsextend v. ikstend 延长April n. e
6、iprl 四月Sydney n. sidni 悉尼possible adj. psbl 可能charge v. t:d 收费fill in a form添表格,Part A: Reservation & Check-in,suite n. swi:t 套间stay v. n. stei 逗留Australia n. streilj 澳大利亚madam n. mdm 夫人go ahead请吧,Part A: Reservation & Check-in,Section 4Key Words & Expressionsinform v. inf:m 通知 unexpected adj. niksp
7、ektid 想不到的，意外的happen v. 发生 Canada n. knd 加拿大Friday n. fraidi 星期五trouble n. trbl 麻烦advanced deposit预定押金,Part A: Reservation & Check-in,cancel v. knsl 取消Vancouver n. vnku:v 温哥华telex n. teleks 电传check v. tek 核对mention v. menn 提及due to由于,Part A: Reservation & Check-in,Section 5Key Words & Expressionsper
8、iod n. pirid 时期、期间pleasure n. ple 愉快、高兴、满足ahead adv. hed 向前cancel v. knsl 取消,Part A: Reservation & Check-in,suggest v. sdest 建议straight adj. adv. streit 直的、一直地mention v. menn 提及trouble v. n. trbl（制造）麻烦,Part A: Reservation & Check-in,Section 6Key Words & ExpressionsIowa n. aiw 依阿华州enjoy v. indi 享受key
9、 card钥匙卡June n. du:n 六月,Part A: Reservation & Check-in,Thursday n. :zdi 星期四perfect adj. p:fikt 非常好bellboy n. belbi 行李员,Part A: Reservation & Check-in,Section 7Key Words & Expressionsluggage n. lid 行李 certainly adv. s:tnli 当然,Part B: Bell Service,Pre-questions: 1. As a bellboy, when you help the gues
10、ts with their luggage, what can you say?2. Besides helping the guests with their luggage, what else can a bellboy do for the guests?3. When the guests say Thank you., what should the bellboy say to the guests?,Part B: Bell Service,ConversationsSection 1Key Words & Expressionsbellboy n. belbi 行李员 lug
11、gage n. lid 行李appreciate v. pri:ieit 欣赏，赞赏 piece n. pi:s （一）件suitcase n. sju:tkeis 衣箱,Part B: Bell Service,breakable adj. breikbl 易碎的be careful小心 shoulder bag背包send up 把 送到 in a minute马上，立刻,Part B: Bell Service,Section 2Key Words & Expressionslift n. lift 电梯 indeed adv. indi:d 真正地follow me跟我走 after
12、you您先请,Part B: Bell Service,Section 3Key Words & Expressionknock v. nk 敲 leave v. li:v 把留在postcard n. pustk:d 明信片 menu n. menju: 菜单by the way顺便问一下 room service送餐服务,Part B: Bell Service,Section 4Key Words & Expressionshang v. h 挂 overcoat n. uvkut 外衣hanger n. h 衣架 closet n. klzit 壁橱set v. set 定（时） de
13、posit n. dipzit 押金,Part B: Bell Service,leave v. li:v 留 beer n. bi 啤酒juice n. du:s 果汁 bathroom n. b:ru:m 卫生间provide v. prvaid 提供 laundry n. l:ndri 洗衣Directory of Services服务指南,Part B: Bell Service,mote control遥控器clock radio with alarm报时闹钟 wake up叫醒surf on Internet上网 laundry bag l:ndri bg 洗衣袋floor ser
14、vice desk楼层服务台 mini-bar小冰箱 soft drink软饮料 soda water苏打水,Part B: Bell Service,Section 5Key Words & Expressionsintroduce v. intrdju:s 介绍 restaurant n. restrt 餐厅bar n. b: 酒吧 offer v. f 提供dish n. di（盘装）菜 specialize in 以为特点,Part B: Bell Service,appliance n. plains 器械 banquet hall宴会厅 tea house 茶室 beauty sa
15、loon美容店next to在旁边 Fitness Center健身中心,Part B: Bell Service,indoor swimming pool室内游泳馆 outdoor tennis court室外网球场 billiard room台球室 bowling room保龄球室Recreation Center娱乐中心 at the end of the corridor在楼道尽头,Part C: Information Desk & Switchboard,Pre-questions: 1. What does the clerk at the Information Desk do
16、?2. What scenic spots do you know? Can you say something about them?,Part C: Information Desk & Switchboard,3. Is wake-up service provided in the hotel?4. What should the operator say when the line is busy?,Part C: Information Desk & Switchboard,ConversationsSection 1Key Words & Expressionsleft n. l
17、eft 左 lift n. lift 电梯 end n. end 尽头 corridor n. krid: 楼道 right n. rait 右 attend v. tend 参加/出席,Part C: Information Desk & Switchboard,plan v. pln 计划 Dashilan 大栅栏across prep. krs 横过; 越过 overpass n. uvp:s 过街天桥underpass n. ndp:s 地下通道 Qianmen 前门,Part C: Information Desk & Switchboard,asking and telling t
18、he way问/指路 have ones hair done做头发beauty parlor美容店 banquet hall宴会厅Chinese restaurant中餐厅 traffic lights红绿灯,Part C: Information Desk & Switchboard,Section2Key Words & Expressionsmeet v. mi:t 会见 invite v. invai 邀请concert hall音乐厅 Not at all.不用谢leave and take a message留/记口信,Part C: Information Desk & Swit
19、chboard,Section 3Key Words & Expressionssuggestion n. sdestn 建议magic adj. mdik 神奇的 unbelievable adj. nbili:vbl 无法相信的 experience n. ikspirins 经历,Part C: Information Desk & Switchboard,attractive adj. trktiv 吸引人的 enjoy v. indi 享受 splendid adj. splendid 辉煌 architecture n. :kitekt 建筑 unique adj. ju:ni:k
20、 独特的 construction n. knstrkn 工程 Tian An Men Square天安门广场,Part C: Information Desk & Switchboard,Palace Museum故宫 Summer Palace颐和园The Great Wall长城 Ming Tombs十三陵The Temple of Heaven天坛 The Hall of Prayer for Good Harvest祈年殿The Imperial Vault of Heaven皇穹宇Echo Wall回音壁The Circular Mound Alter圜丘坛,Part C: Inf
21、ormation Desk & Switchboard,Section 4Key Words & Expressionsrequest v. rikwest 要求 switchboard n. switb:d 总机 urgent adj. :dnt 紧急的,Part C: Information Desk & Switchboard,fix v. fiks 安排line n. lain 线（路） busy adj. bizi 繁忙early call叫早 wake-up call叫早电话putthrough to（电话）接通 hold the line别挂（电话）,Part D: Checki
22、ng-out,Pre-questions: 1. What is a cashier? 2. What does a cashier do everyday?3. What are important personalities of a good cashier?,Part D: Checking-out,ConversationsSection 1Key Words & Expressionscheck v. tek 检查，核对 accept v. ksept 接受check out离店结账 settle the bill结账,Part D: Checking-out,right away
23、立刻，马上 credit card信用卡American Express美国运通卡 Visa card维萨卡 sign ones name签名,Part D: Checking-out,Section 2Key Words & Expressionstotal adj. tutl 总的 figure n. fi 数字own v. un 欠 explain v. iksplein 解释spot v. spt 发现,Part D: Checking-out,mischarge n. mist:d 收错（钱）mirror n. mir 镜子 the day before yesterday前天wit
24、h pleasure很乐意 an itemized bill逐条列明的细账 service charge服务费 express service特快服务,Part D: Checking-out,Section 3Key Words & Expressionssuppose v. spuz 想 mistake n. misteik 错误apologize v. pldaiz 道歉 correct v. krekt 改正 deduct v. didkt 减去 countersign v. kauntsain 再签一次travelers check旅行支票,Part D: Checking-out,
25、Section 4Key Words & Expressionsbank n. bk 银行 exchange rate兑换率6.83 yuan to the dollar 一美元换6.83元人民币 across the street在街对面The exchange rate is subject to alteration without notice.兑换率可随时更改，不另行通知。,Part E: Handling Complaints,Pre-questions: 1. If the guests complaint is reasonable, whats to be done?2. I
26、f the guests complaint is unreasonable and his request is against the hotel regulations, whats to be done?3. What can hotel staffs say when they apologize to the guests?,Part E: Handling Complaints,ConversationsSection 1Key Words & Expressionscaptain n. kptin 领班 complaint n. kmpleint 抱怨/牢骚 happen v.
27、 hpn 发生 reconfirm v. ri:knf:m 再确认 slack season淡季 under the name of 在的名下,Part E: Handling Complaints,Section 2Key Words & Expressionssupervisor n. sju:pvaiz 主管 leather adj. le 皮的 pulling strap拉手 name tag名签 get in touch with联系/联络,Part E: Handling Complaints,Section 3Key Words & Expressionsduty manager
28、值班经理 international direct dialing= IDD call国际直拨,Unit TwoHousekeeping,Part A: Guiding the Guests to Their Rooms Part B: Chamber Service Part C: Laundry Service Part D: Room Service Part E: Handling Complaints,Part A: Guiding the Guests to Their Rooms,Pre-questions: 1. What does a receptionist usually
29、 do in a hotel?2. Are you familiar with the room facilities in a hotel? Name some of them.3. What does a floor attendant mean?,Part A: Guiding the Guests to Their Rooms,ConversationsSection 1Key Words kl:k n. 职员，店员,Part A: Guiding the Guests to Their Rooms,dial dail v. 拨（电话号码）receptionist risepnist
30、n. 前台接待人员 elevator eliveit n. 电梯facility fsiliti n. 设施，设备 key card 钥匙牌,Part A: Guiding the Guests to Their Rooms,extension ikstenn n. 电话分机 floor attendant 楼层服务员luggage lgid n. 行李，皮箱 extension number 分机号码,Part A: Guiding the Guests to Their Rooms,Section 2Key Words & Expressionsintroduce intrdju:s vt
31、. 介绍 supply splai vt. 供给, 提供switch swit n. 开关 amazing meizi adj. 令人惊异的temperature temprit (r) n. 温度,Part A: Guiding the Guests to Their Rooms,soap sup n. 肥皂adjuster dst (r) n. 调节器 shampoo mpu: n. 洗发液wardrobe w:dr ub n. 衣柜，衣橱 toothpaste tu: peist n. 牙膏 bathrobe ba: rub n. 浴衣 toothbrush tu: bru n. 牙刷m
32、inibar miniba: n. 小巴台,Part A: Guiding the Guests to Their Rooms,comb kum n. 梳子mini-safe miniseif n. 小型保险箱 razor reiz n. 剃须刀program prugrm n. 节目 laundry l?:ndri n. 待洗的衣服,洗衣店provide prvaid v. 提供,Part A: Guiding the Guests to Their Rooms,check in 办理入住手续satellite stlait n. 人造卫星 shaving cream 剃须膏 channel
33、 tnl n. 频道 round the clock 24小时panel pnl n. 控制板，面板 laundry bag 洗衣袋,Part A: Guiding the Guests to Their Rooms,Section 3Key Words & Expressionsunlock nl?k vt. 开锁 sauna sau:n n. 桑拿浴cozy kuzi adj. 舒适的,惬意的 bowling buli n. 保龄球curtain k:tn n. 窗帘,Part A: Guiding the Guests to Their Rooms,billiard biljd adj.
34、 台球的view vju: n. 风景,景色 basement beismnt n. 地下室restaurant restrnt n. 餐馆,Part A: Guiding the Guests to Their Rooms,recreation rekri ei()n n. 娱乐，消遣 Karaoke kereiuki n. (Jap.)卡拉OK录音，自动伴奏录音fitness center 健身中心 beauty salon 美容美发turn on 打开（开关）,Part B: Chamber Service,Pre-questions: 1. What does a room atten
35、dant usually do in a hotel?2. What does chamber service usually include? Name some of them.3. What does “turn down service” mean?,Part B: Chamber Service,ConversationsSection 1Key Words & Expressionshousekeeping haskipi n. 客房服务convenient knvinjnt a. 方便的disturb dist:b v. 打扰 I m tied up at the moment.
36、 我现在正有点事,Part B: Chamber Service,Section 2Key Words & Expressionsreport riprt n. 报告 tidy up 打扫，整理pillowslip pilslip n. 枕套 turn down service 做晚床spill (spilt, spilt) spil v. 撒，溅 in a mess 混乱green tea 绿茶,Part B: Chamber Service,Section 3Key Words & Expressionsblanket blkit n. 毯子get a cold 感冒Ill be righ
37、t there. 我马上就到,Part C: Laundry Service,Pre-questions: 1. What does laundry service usually include? 2. What does “express laundry service” mean?3. What is the function of a laundry bag?,Part C: Laundry Service,ConversationsSection 1Key Words & Expressionslaundry lndri n . 洗衣店，待洗的衣物 brochure bru n .小
38、册子mention mnn v. 提及，谈到 information infmein n .信息，资料dresser drs n . AmE 衣橱 a laundry bag 洗衣袋,Part C: Laundry Service,drawer drr n . 抽屉 pick up 取rate reit n . 费用，价格 laundry rate chart 洗衣收费价格表chart ta:t n . 图，图表,Part C: Laundry Service,Section 2Key Words & Expressionsblouse blaus n. 女衬衫 be made of 由材料制
39、成silk silk n. 丝绸,Part C: Laundry Service,come off 脱落，分开sew su v. 缝纫，缝 by the way 顺便说一下dry-clean v. 干洗 in this case 这样，在这种情况下,Part C: Laundry Service,Section 3Key Words & Expressionsimmediately imi:ditli adv. 马上，即刻express ikspres adj. 专门的，快速的notify nutifai v. 通知，告知express laundry service 特快洗衣服务,Part
40、C: Laundry Service,It takes .to do sth. 做某事需要时间。We charge forty percent extra/surcharge for express. 对特快洗衣服务我们要加收40%的额外收费。I will have express. 我要特快洗衣服务。,Part D: Room Service,Pre-questions: 1. What does room service usually include? 2. Name some typical breakfast?3. What are the advantages of fast fo
41、od?,Part D: Room Service,ConversationsSection 1Key Words & Expressionsfry (fried) frai v. 煎，炸 lamb lm n . 羔羊肉prawn prn n. 对虾，大虾 greens gri:nz n. pl. 绿色蔬菜，青菜ham hm n . 火腿，火腿肉 soda sud n . 苏打水roast rust v. 烤（肉等）,Part D: Room Service,Section 2Key Words & Expressionsorder :d v. 点（菜） charge ta:d v. 收费toast tust n. 烤面包片，吐司 sign sain v. 签名prefer prif: v. 更喜欢,Part D: Room Service,room service 送餐服务deliver diliv v. 送 fried egg 煎鸡蛋bill bil n.（服务费用的）账单 lightly done 嫩一点的accountkauntn.账户bacon beikn n. （通常切成薄片的）咸猪肉，熏猪肉Can I have it charged to my account? 能记在我的账上吗?,
