1、如何提高餐饮部服务质量?,How to promote service quality in F&B?,我们将从三个方面来提高,与客人建立良好的客户关系Good relationship with our guests提高服务效率Improve service efficiency创新美味的菜肴Create tasty dishes,We will focus on three points,如何与客人建立良好的关系?,当客人来餐厅用餐时，我们要表现出认知和乐于助人的意识。We should show our recognition and helpfulness to our guests
2、when they have meal in our restaurant.例如：For example客人来用餐时,我们就要找恰当的时机找话题与客人聊天，或送上报纸消除客人孤单情绪。 We should find suitable chance to talk with the guests, or give them the newspaper to avoid feeling alone.,How to build relationship with our guests?,当客人在自助餐台取食品时,我们要主动上前帮助. We should offer help when the gue
3、sts are taking food on the buffet .,如何与客人建立良好的关系?,How to build relationship with our guests?,当客人向我们提出疑问时When the guests have questions 例如：For example客人提出反馈、投诉、帮助、需求等等，都是我们与客人建立良好关系的绝佳机会。The feedback/compliment/help/needs and so on ,they will become the perfect opportunities for us to build relations
4、hips with the guests .,如何与客人建立良好的关系?,How to build relationship with our guests?,如何与客人建立良好的关系? How to build relationship with our guests?,当我们为客人成功举行一次宴会时，就会给他们留下非常深刻的印象。One successful banquet will impress the guests deeply. 例如：For example ： CCPIT、中建等大公司在我们这举行的宴会活动CCPITChinese Construction Company,如何与
5、客人建立良好的关系? How to build relationship with our guests?,我们为客人点单时When we take order for guest 例如：For example ：询问客人的喜好,介绍我们的特色 Introduce our dishes and check the guests preference,如何提高服务效率?How to improve our service efficiency ?,当我们对客人的喜好和需求了如直掌时，就可以提供一步到位的服务。First of all, we need familiar with the gues
6、ts preference then we could offer one stop shop service .例如：For example ： 如果我们已经知道客人喜欢喝龙井茶，那么我们就可以直接为客人服务。 If we know the guest like Long Jing Tea ,when they come to the restaurant we will provide it directly.,任何情况下要保证门口至少有一位领位员，并安排好待引位客人的顺序，避免门口没有人，导致客人得不到及时的接待At least has one hostess in the entran
7、ce in any time, keep a waiting list so that every guest is served in a right order.,如何提高服务效率?How to improve our service efficiency ?,当对客服务时或清理台面时,我们应当使用托盘When served to guest or clean the table we must use tray,如何提高服务效率?How to improve our service efficiency ?,在摆台时要一次性将餐具准备齐全，同时带上抹布，擦好桌面就摆台。Prepare e
8、nough tableware when re-set up the table.,如何提高服务效率?How to improve our service efficiency ?,如何提高服务效率?How to improve our service efficiency ?,撤完垃圾后同时将干净的餐具带回。Tray in, tray out standard : Always take soiled plate or cutlery when go to back area and bring out clean equipment when back to restaurant,创新美味
9、的菜肴 Create tasty dishes,只有不同于其他酒店的菜肴才能赢得客人再次光临。Only the tasty dishes can won the guests second visit .通过与客人的交流，我们熟悉客人的喜好并为客人烹制出可口的菜肴。Though communicate with the guest to provide delicious food .厨师要确保使我们的菜品始终如一的达到我们的标准。Chef to ensure the quality of food is up to the standard all the time.,FROM GOOD TO GREAT!,从优秀到卓越!,
