SOP英文

1、1星级酒店客房部标准工作程序GENERAL 总述Task No: Description 1. Grooming and Appearance仪表仪容2. Check Uniform and How to Grooming Standards制服检查及仪表仪容标准3. Body language and attitude肢体语言及态度4. How to Conduct Briefing怎样主持例会5. Communicate with Housekeeping Department与客房部沟通6. How to Greet the Guest怎样问候客人7. Dect phone Control 小灵通电话管理8. Occupational Health and Safety职业健康卫生及安全HOUSEKEEPING OFFICE put hands in pocket when working. Stand straight and do no。

2、立信花园酒店官网：www.lisangardenhotel.comSTANDARD OPERATING PROCEDURES标准操作程序POLICY NO. SUBJECT编号 标题FO-DM-001 Duty Check List工作检查表FO-DM-002 Bomb Threat炸弹威胁FO-DM-003 Car Accident交通事故 FO-DM-004 VIP Check in重要客人入住 FO-DM-005 Accident Guest意外客人FO-DM-006 Guest Complaints and Disputes客人抱怨和争执 FO-DM-007 Request for Doctor/ Hospitalization求医要求/住院治疗的要求FO-DM-008 Fights争斗FO-DM-009 Fire火灾FO-DM-022 Lost however, occupancy of rooms by。

3、1STANDARD OPERATING PROCEDURES标准操作程序POLICY NO. SUBJECT编号 标题FO-DM-001 Duty Check List工作检查表FO-DM-002 Bomb Threat炸弹威胁FO-DM-003 Car Accident交通事故 FO-DM-004 VIP Check in重要客人入住 FO-DM-005 Accident Guest意外客人FO-DM-006 Guest Complaints and Disputes客人抱怨和争执 FO-DM-007 Request for Doctor/ Hospitalization求医要求/住院治疗的要求FO-DM-008 Fights争斗FO-DM-009 Fire火灾FO-DM-022 Lost however, occupancy of rooms by arriving guests may not be poss。

4、DAYS HOTEL & SUITES JIAOZUOSTANDARD OPERATING PROCEDURES AND TRAINING MANUAL1Department 部门： Chinese Rest.餐饮部帝苑中餐厅 Job Title 职位： Service Associate 餐厅经理Task 工作职责： Order Taking 点单 Task No: 工作编号： 001 OJT Hours : 培训时间： 30 Minutes30 分钟INTRODUCTION 介绍：Objective 目标： : Order Taking 点单Needs 需要： : Greet the guests by name 用客人的姓名称呼客人Interest 重要性： :Training Aids / Equipment 培训设备：Computer and LCD Projector 电脑、投影机TASK BREAKDOWN 基 本 要 。

5、DAYS HOTEL & SUITES JIAOZUOSTANDARD OPERATING PROCEDURES AND TRAINING MANUAL1Department 部门： Chinese Rest.餐饮部帝苑中餐厅 Job Title 职位： Service Associate 餐厅经理Task 工作职责： Order Taking 点 单 Task No: 工作编号： 001 OJT Hours : 培训时间： 30 Minutes30 分钟INTRODUCTION 介绍：Objective 目标： : Order Taking 点 单Needs 需要： : Greet the guests by name 用客人的姓名称呼客人Interest 重要性： : Training Aids / Equipment 培训设备： Computer and LCD Projector 电脑、投影机TASK BREAKDOWN 基 本 。

6、.Subject recruitment procedures, including any advertisements used for recruiting trial subjects. . Any written information to be provided to subjects. . Investigators brochure. . Available safety in。

7、STANDARD OPERATING PROCEDURESSubject Effective DatePolicy No Issued byPage Approved byDistributionObjective 目标为规范部门管理，特制订本制度。Policy Statement 政策阐述:一：工程部上岗规章制度二：技术档案管理制度三：工程部值班（交接班）制度四：酒店设施设备维修保养制度五：工程材料申购、领用、管理制度六：工程部要害部位安全管理制度七：设备设施报损管理制度八：工程部工具管理制度九：设备的事故和事故处理制度十：工程部安全运行管理制度十一：机房出入管理制度十二：工程部维修工作制度Procedures 程序:一：工程部。