1、INITIAL TRAINING PLAN初始培训计划Part 2: INITIAL TRAINING PLAN第二部分 初始培训计划Timing: Two Weeks时间： 两周Programme: The first two weeks of employment项目： 在雇用后的第一、二周Alternative tutors: Training Co-ordinator, Head of Department培训员： 部门培训协调员或部门经理Aims: To ensure that all new starters have clear direction in their initia
2、l period of employment allowing them to become familiar with their environment in a safe manner.目的： 保证员工加入之初对工作有一个明确的方向，从而能够更好的熟悉工作环境，开展工作。To do: Ensure that an initial training plan is prepared by the Training Co-ordinator and/or Head of Department where the employee will be working. Ensure that th
3、e plan covers at least the first two weeks and has been personalised for the new employee.需要做的： 部门培训协调员或部门经理需事先准备一份初始培训计划，从而保证员工在加入部门后有一份为员工度身定造的培训计划。INITIAL JOB TRAINING PLAN初始培训计划All new starters will have an Initial Job Training Plan, which lists the tasks of their job and schedules their initial
4、 training. Enclosed are examples from hotels. You will need to change these to suit you property.每一个新入职的员工都需要有一份初始培训计划，在此培训计划中将涵盖新员工的各项工作任务。后附一些酒店的样本，你可以根据本酒店的情况进行相应更改。The length of the training will be dependent upon the number of tasks in the job and the experience of the new starter. The plan wil
5、l be prepared by the Department Training Co-ordinator, together with the Department Head and monitored by the Training Manager.培训的长短将根据工作的不同和员工个人经验的不同来制定。培训计划由部门培训员制定，部门经理审核，由培训经理进行管理。In some hotels, proficiency tests are used in order to ensure that the employee has learnt the relevant details of t
6、he job. A certain percentage should be achieved before the employee receives a certificate.在一些酒店，要求对员工进行熟练程度的测试，要求员工达到一定的水平。INITIAL JOB TRAINING PLAN初始培训计划Room service AttendantCompulsory Course必做课程Date of Course日期Trainee受训者Dept. Trainer部门培训员Post-Course Discussion课后讨论Date日期Orientation入职培训 Day 1 Day
7、2 Day 3Basic Food Hygiene基础食品卫生Issued By: Date Completed: _/_/_培训员签名Trainer Signature:受训者签名Trainee SignatureINITIAL JOB TRAINING PLAN初始培训计划Trainer 培训员Trainee 受训者 Date 日期Orientation: Day 1第一天Department Orientation 部门介绍Whos Who/Opening Times/Last Orders认识你的同事 / 营业时间 Hours & Conditions/Appearance工作时间、仪
8、容仪表Rules & Regulations 规章制度Expectations 工作期望值Laws 法律Uniforms 制服Orientation Package 入职手册Fire Induction 防火安全介绍Show round of other departments参观酒店区域Trainer 培训员Trainee 受训者 Date 日期Training in the first week第一星期培训Introduction of Room Service客房送餐简介Order taking for R/S送餐服务点餐程序Set up for Chinese breakfast中式早
9、餐摆台Set up for an American breakfast美式早餐摆台Set up for an continental breakfast欧陆式早餐摆台How to stack and carry a tray如何放置和使用托盘How to clear a table如果清理桌面Changing an ashtray换烟灰缸How to enter the room怎样进入房间Serving in the guest room在客房内的服务Collection of Door Knob Menu早餐挂牌菜单收集Service with tray如何使用托盘服务Collection
10、 of Door Knob Menu早餐挂牌菜单收集Etiquette of service服务礼节Service of beverages酒水服务Knowledge of popular soft drink/wine酒水知识Fruit Basket Standard水果篮服务标准Amenity Set Up standard客用品摆设标准Cash handling处理现金Processing a credit card处理信用卡Collect the solid tray or trolley from the room在客房里收集脏的托盘和推车Pay by room card处理挂房帐A
11、nswering the telephone应答电话Breakfast Room Service Procedure客房送餐早餐程序How to take a reservation怎样接受预定Lunch & Dinner Room Service Procedure午餐及晚餐客房送餐程序Training in the Second week第二周培训Note: 3 questions to be asked and answered correctly before signing offMenu Knowledge菜单知识Trainee受训者Trainer培训员Date日期Comments
12、意见Prelims 预备考试Entree 头盘Soup 汤Main Course 主菜Desserts 甜点Micros Trainee受训者Trainer培训员Date日期Comments意见Open table开台Close table to:结束- Cash 现金 Credit Card 信用卡 Room card 房间挂账 House Charge 内部 Exec. Discount 行政折扣 Cheque 支票Racal Machine信用卡的使用注意事项Trainee受训者Trainer培训员Date日期Comments意见Process credit cardAdd gratuitiesDuplicate copy & whyReversal of credit cardClosing credit card
