1、义乌国际会议中心Last Updated: 七月 30, 2019Page 1 of 4JOB DESCRIPTION岗位职责JOB TITLE: LINEN PLANT ATTENDANT职位 布草房服务员AREA/DEPARTMENT: HSKP/ CLOTH GRASS UNIFORM ROOM部门 管家部/布草&制服房JOB BAND: 6LEVEL级别 六级REPORTS TO: CLOTH GRASS INIFORM ROOM SUPERVISOR直接上级 布草&制服房主管POSITIONS SUPERVISED: NIL下级 无JOB SCOPE工作范围: Responsible
2、 for hotel linen receiving and storage, help theLinen/uniform Room supervisor to ensure the department work normally.负责酒店布草的接收、储存、发放，协助布草& 制服房主管保证布草房的运作正常。TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standard
3、s. 证明：本人确认已阅读了职责描述，并同意履行工作职责描述中所规定的职责。Signature:签名 Date:日期Key Responsibilities主要职责DUTIES AND RESPONSIBILITIES义乌国际会议中心Last Updated: 七月 30, 2019Page 2 of 4职责和责任 To ensure good interdepartmental communication, network and teamwork.确保有个好的沟通环境和好的团队建设。 To attend all meetings and trainings as required.必须参加
4、所有有关的会议和培训。 To act on all decisions, departmental meetings, programs and schedules decided by the Linen/Uniform Supervisor.执行和跟进所有由主管制定的决策，部门会议，计划等目标。 Maintains appropriate standards and discipline for dress, hygiene, uniform and appearance.保持正确的着装，个人卫生，制服和外貌的标准和纪律。 Turns in all lost and found items
5、.上缴所有遗留物品。 To ensure guest requests are met and hotel policies and standard procedures are implemented and the maintained.确保客人的要求是适宜的，确保酒店的政策和标准程序的执行和维持。 Spot checks all linen for washing quality, stains, and damages, Returns any stained Linen to Laundry for rewash and any damaged linen to Seamstres
6、s for repairs.检查所有布草的洗涤质量，如有污渍的返洗，破损的缝补。 Reports any, missing items discrepancies, health or safety hazard to Linen/Uniform Supervisor.向主管报告所有的物品丢失、差异及任何安全隐患。 Distributes linen to maid stations according to hotel standards.按酒店的标准来分发各种布草。 Is prepared to implement assigned tasks during emergencies suc
7、h as fire, power cuts and bomb threats.在如火灾，停电，爆炸袭击等紧急事件的发生过程中，准备好所分配任务所需的工具。 Handles other duties and projects as assigned.解决其他工作和必需的计划。Occupational Health and Safety Responsibilities职业保健及安全职责 Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and w
8、ithin OH&S guidelines.表现出职业保健及安全职责方面的政策及程序的意识，确保在职业保健指导方针下安全地进行所有程序并确保下属也是按此规程进行操作。 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.关心并知晓遵守职业、保健及安全方面的政策、法规及程序的职责。 Be familiar with property safety, first aid and fire and emergency procedures
9、 and operate equipment safely and sensibly.熟悉酒店安全、急救及消防、紧急应变程序，安全谨慎地操作设备。 Initiate action to correct a hazardous situation and notify supervisors of potential dangers.发起消除安全隐患的行动并通知主管潜在的危险。 Log security incidents and accidents in accordance with hotel requirements.按照酒店要求记录安全事故及事件。Key Competencies主要资
10、质Key Tasks主要任务Taking Responsibility承担责任 Strive for constant improvement and take responsibility for your own performance. 致力于不断改进工作并为自己的工作表现负责。 Adheres to The International Conference Center Corporate Code of Conduct.坚持国际会议中心行为准则。 Adhere to Hotel Handbook and general policies and procedures.坚持酒店行为手册
11、、政策及程序。 Adhere to Engineering Policies and Procedures.坚持工程部政策及程序。 Report problems to Management with suggestions for resolution.向管理层汇报问题并提出解决问题有建议与方法。Understanding My Job Clarifies own job responsibilities and looks for opportunities that will increase skills 义乌国际会议中心Last Updated: 七月 30, 2019Page 3
12、of 4理解本职工作 and job knowledge.澄清本职工作的职责并寻找可提升技能及业务知识的机会。 Understands how their role fits with others and contributes to the success of business.理解如何使自己的角色与他人融合一体并为整个酒店经营的成功贡献一分力量。 Understands the hotels facilities, products and services.理解酒店设施、产品及服务。 Provides information when requested and promotes h
13、otels services, facilities and special events.提供信息，当有需要时及促销酒店服务、设施及特殊活动时。 Implements department procedures and policies as needed.实施部门所需程序及政策等。Customer Focus聚焦客户 Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.与所有内、外部客人建立并保持积极关系，以预期
14、其需求。 Anticipate guest needs, handle guest enquires, and solve problems.预见客人期望，处理客人询问及问题。 Create a positive hotel image in every interaction with internal and external customers.在与内部及外部客人每一次互动的时候都争创积极的酒店形象。 Adhere to hotel brand standards.坚持酒店品牌标准。 Maintain a high level of product and service knowled
15、ge in order to explain and sell services and facilities to guests.保持产品及服务高标准，以便向客人解释并销售服务及设施。 Assist guests and escort them to locations within the hotel at their request.协助客人，并按其要求引领客人去酒店内的相应位置。 Maintain knowledge of special programs and events in the hotel in order to recognize and respond to gues
16、ts needs.保持对酒店内特殊计划及活动的认知，如客人有需要时可识别并进行回复。 Maintain current Hotel information to be able to provide information to guests.保持对酒店当前信息的认知，以便将相关信息提供给客人。Teamwork团队精神 Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments.在同事、主管、团队人员及部门间显示出合作与信任。 Communicate well to
17、ensure effective shift hand-over.良好的沟通以确保有效交班。 Actively participate in organized meetings.积极参与酒店各项会议。 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication以专业积极的方式与部门及酒店员工进行互动，以培养促进和谐的团队精神
18、并确保有效的双向沟通。Adaptability适应性 Be open to new ideas and make changes in the job and routine as required.对新事物开明，如有需要可对工作及日常例行事宜进行改动。 Work in line with business requirements.按照运营要求进行工作。 Complete tasks as directed by Management.按管理层指示完成工作。Developing Self自身发展 Develop/update skills and knowledge (internally
19、or externally) to reflect changed technology or changed work requirements.义乌国际会议中心Last Updated: 七月 30, 2019Page 4 of 4发展/更新技能及知识（内部及外部的），并将其应用于改变的工作要求中。 Seek feedback on areas of shortfall.在有缺陷的区域内寻求反馈。 Maximize opportunities for self development.为自身发展寻求最大化机会。Reliability可靠性 Ensure that your work qua
20、lity meets the standards required and complete tasks in a timely and thorough manner with minimum supervision.确保完成的工作质量达到所需达到的标准，以及时，全面，所需最少监督的方式完成任务。 Follow standards, policies and procedures.遵守标准、政策及程序。 Meet hotel attendance and grooming standards.达到酒店出勤及仪表要求。Cultural Awareness文化意识 Work effectively with customers and colleagues from different viewpoints, cultures and countries.与持不同观点、不同文化及来自不同国家的客人及同事高效地共事。
