1、,Consulting,Marketing,Contents,Flash,Design,Coding,CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebiz Integration,Strategy,Sopping,eCRM,IRM,VOC/ RMS,e-Learning,Interactive Full Service, ebiz, ,eSolution,eBiz Sector & Solution, eSolution ,LIFE,System,INFORMATION,COMMUNICATION,Techno Village,
2、/,/,/,/, / / ,/,Mail+SMS+Fax+, , , DB, ,/,eBiz Total Service,eBiz Strategy,eBiz Operation,eBiz Consulting,Planning,Contents,Solution,Marketing,eBusiness Integrator,eBiz Building,eBiz total service,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCM ERP IPS,
3、eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSite CRM/CP,Partners,PACS,ERP,CRM,EIP,Mailing,B2Emall,Integration Developers,Web Service,Enterprise Solution,Business Fields : SI Development & Solutions,eCompany ,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP, Data Integration,Enterp
4、rise CRM,eCRM,Data Warehousing/Integration,Web Log Data,Data Base,Transaction Data,Customer Profile,SM MU,SI MU,NI MU,R&D MU,eBiz Total Service,eBiz Total Service,E-Mail,EDMS,GW,KMS,2( ),ERP,1 ( ),CRM,SCM,E-Planning,Office Management System,SCM,CRM,e-Supply chain Management,e-Customer Relationship M
5、anagement,E-biz transformation,System,- , - ,- - Supply Chain ,ERP/EIP,e-Business Perspective,eBiz Consulting,e-Marketing & Promotion,eCreative & Contents,eBiz SI & Solutions,eBiz Service Domain,eBiz Total Service,e-CRM function,e-Customer Relationship Management,e-CRM,e-CRM,Adaptation,Analysis,Data
6、 Gathering,eBiz Solution analysis _e-CRM, / , ,46%,22%,19%,Source: Executive Issues Survey CEO Global Business Study,The Alexander Group, Incorporated, , , , ,7%,6%,Summary, ?,CEO , ,1 2 3 4 / 5 Restructuring 6 7 (Globalization) 8 9 (Geopolitical) , ,1 2 3 4 5 6 7 Restructuring 8 (Globalization) 9 (
7、Value-Added Supplier Relationships), ,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, Site ?, Site Site ( , ) ?, / ? ?, ? ?, ,eCRM,e-CRM , 2, , 2,3. ,2. ,4. ,5. ,6. ,1. , 2, , (), / , : 100 / : 10, / (), , , , ,- , , ,: ,5 ,Strategy,Contents,Solution,Brand A,Brand B,() ,Ebiz , , ,Brand C,Summary,- ,Integratio
8、n Branding & Identity,Off-line On-line Business WCMS e-CRM ,1. 7 ( ) 2. Web Solution ,Off line Business On line Business ,Vision,Mission,Planning,1. Summary,- ,Supplier,Customer,eCompany,Partner,Stockholder,Employee,IPS SCM,IRM PRM,e-Marketing,GW+KMS EDMS,Buy Side,Sell Side,ERP EIP,e-Business Sector
9、 & Solutions,Customer,Partner,Shareholder,Employee,e-Business Solutions,Website Strategy,Site E,Site B,Site H,Site F,Site A,Site G,E-biz Transformation,AS IS,TO BE,Site C,Site D,Strategy and Implementation,e-Shopping,Information,eBusiness,Business Function & Strategy,Himart,2. ., , , , ?,Publish,Int
10、eract,Transact,Integrate,Customer Information Access HSE Communication,Customer and Technical Support Supplier Relationship Management,Electronic Order to Cash Electronic Procurement Supplier Bidding & Selection,Integrated Planning and Forecasting Integrated Plant Management,: ,e-Business _Fulfill D
11、emand,Proposal,- Web Site System ,Value,2003,2004,2005,2006, / ,e-Branding B2B / B2E Web (EIP)personalization(e-CRM / DM ), ,E-Biz , ,1,2,3, Branding & Identity (Web CI) Business / (Site Concept) System & Solutions,Web Site, 2003, 2004,EIP,e-Biz SI,Web SI,Web, 2005,eBiz PlanningeBiz Integratione-Pac
12、kage/Solutione-learning Solutione-Total Marketing,Web IdentityWeb ContentsWeb PromotionWeb Applications,Web SI PlanningWeb System IntegrationSMS / eFax / MailingeCRM / IRM / CMSe-Marketing(PRM),Web SI & eSolution,e-biz Total Solution,eBiz Value,eBiz Transformation,e-Business ,Convergence,Industry Tr
13、ansformation,Value Chain Integration,Channel Enhancement, : PwC,eBiz Transformation,Solution Development,30%,60%,30%,60%,Customer,Customer,Supplier,Supplier,Loyalty,System Integration,eCRMIRMPRM,Solution Development,eOffice,eConsulting,eVenture,eSolution,eCompany,Business Domain,eBiz Strategy Consul
14、ting. eBiz Management Consulting eBiz Restructure Consulting,eCRM(Web call center)eCommunityeFAX(Dial Fax)eIRMWCMS,Real estate portal Network swap service Internet Fax Tour portal Internet broadcasting Community portal,EDMSGroupWareEnterprise KnowledgeInternet Purchasing System,Application,Web DB In
15、tegrationMobile ApplicationCustomer Integrated,Home Page,System,Solution,e-brandingWeb Style GuideOn-line Marketing,DB/Web Server Multimedia ServerWireless/Security,e-CRMe-MarketingWCMS .,e-Business Transformation,Marketing Innovation,Channel Innovation, , ,eOffice Solution Planning, , , ,()/ ., ,45
16、%,15%,5%,35%, .,KMS,EIS,EDMS,SCM,CRM,Non-formal Information,Enterprise Knowledge/Information Portal,EKP-EIP,Solution & Service - SI Development & Solutions,GW,ERP,How convenient would it be, if we can view all the numerous information scattered on the internet, such as Intranet, GroupWare,(ERP),(CRM
17、),(SCM) gathered in single screen?,eBiz Solution,eCRM,2003,2004,2002,SMS,CMS,PMS,EIP,ERP,SCM,Electronic DecisionMaking,E-mail,E-board,Schedule Management,MIS,Name Card Management,Career Management,Human Relationship Management,Survey,messenger,GW eagleOffice,Solution & Service - eagleOffice,Defense
18、Defense, the Agency for national security institution etc.,FinanceBank, Insurance, Security, CreditCard, Investment Trust etc.,Chemistry Petrochemical, heavy chemical/ explosive/energy etc.,Service Distribution /service/leisure/ educational institution etc.,Public sector Government organization/ gov
19、ernment investment institution etc.,Industry Machine, construction, assembling, equipment etc.,SI MU Business Fields,Business Fields : SI MU,Company Organization,Company,Organization,eBiz Solution,Consulting,Internet Biz,System,Solution Mu,R&D MU,Planning MU,INFRA MU,Organization,Planning & Public,S
20、upporting Team,President & CEO,CS teamBiz 1 teamBiz 2 teamBiz 3 team,Sales 1 teamSales 2 teamSI System teamSI Develop team,Sales 1 teamSales 2 teamAutomation teamNetwork team,Consulting 1 teamConsulting 2 teamConsulting 3 team,eBiz teamSolution team,SI MU,INFRA MU,Consulting MU,R&D MU,BSP MU,Organiz
21、ation,How to reach online user and provide Customised In-depth product information?,How to sell products and process orders Over the Web?,What are new offerings, unique to the Web?,How to revolutionise business models and shift value creation?,Product/Service Innovation,BusinessModel Innovation,Mark
22、eting Innovation,Channel Innovation,Source : Arthur D.Little,eBusiness Perspective,( e-Business ),2004 ,(:),2003,2004,2005,1,000,500, ,1,500,20%,12%,600,400,300,500,1,000,15%,EUROPE,ASIA,S. AMERICA,OCEANIA,AFRICA,Global network,Los Angeles ARTCOMPT(AMERICA), INC. TEL : 1-714-999-8990 FAX : 1-754-999-9901,N. AMERICA,2001,2002,2003,400,700,1,500,250,Value Profit,350,500,Solution ,2,000,(:),2004,700,CMS,GW/KMS,ERP,CRM/DW,UMS,EIP,SCM,PMS,CMS,
