1、Chapter Six Order and Acknowledgement,An order is a demand to buy an exact amount of goods. Order letters create one half of a contract.,Brief Introduction,订购信是商业交往中最常用的一种方式。买方在收到报盘函后，如果认为卖方所报条件可以接受，便发去订货函。,Different Samples of Order Letters,Order,Reply,Placing an Order,Acceptance,Declining,Repeat a
2、n Order,A listing format of an order form should include:The quality and specifications of goods Indicate the name of the product, the model or article numbers, if any, the page of the catalog from which you are ordering, the quantity of each item, and the price. The packing and the price of goods T
3、erms of payment Time of shipment,订单或订购信函应： 1. 包含详细的说明、数量、价格以及货号等 2. 说明包装方式、目的港以及装运期 3. 确认在初期洽谈时所同意的付款条件,An order letter should be as accurate and clear as possible, because any error may cause unexpected trouble. Some letters omit the social complimentary remarks and start straightforward with “Plea
4、se send the following merchandise to us.” (see sample 1 in p.176),What are the principle of writing an order letter?,Dear Mr. Gilson,Sub: Order for 2,000 Pairs of Sheep Leather GlovesPlease dispatch to us 2,000 pairs of sheep leather gloves as per the terms stated in your offer of May 5.,Letter 1 Pl
5、acing an Order,Would you please take special care of the quality and the package of this order? The leather should be of the same quality as that used in the sample. We hope that you can pack each pair in an airtight polythene bag, a dozen pairs of gloves in a box and then 20 boxes to a strong seawo
6、rthy wooden case. We will order more if the first order with you prove to be satisfactory.,We are enclosing our Purchase Confirmation No.2009-308 in duplicate for your signature. Please sign and return one copy for our file. Upon receipt of your confirmation, an L/C will be issued.Sincerely yours,No
7、tes,这是一封订购函。此信函是双方的首次合作，在写作上首先以subject/sub开头提出主题；然后报出订购的数量，接着对质量提出了具体详细要求；同时提醒对方首次合作的重要性。,dispatch V.发货, 派遣, 发送 as per 根据，按照 airtight adj.密封的 polythene bag n.聚乙烯塑料袋 seaworthy adj.适合海运的 Duplicate n.副本 Please sign and return one copy for our file. 请签退一份供我方存档。,Dear Mr. Carter, Please ship us orange mar
8、malade as per the following terms:We are awaiting your acknowledgement. Faithfully,Letter 2 An Order for Marmalade,Notes,本文是一封订购函。这种以列表和数字订购的写作方式是最直接、明确的订购。语言简洁、明了，让人一目了然。写信时提供的信息越全面越不容易出错。 marmalade n.果酱 acknowledgement n.承认, 确认, 感谢,Dear Sirs, We are pleased to place with you the following repeat o
9、rder if you can guarantee shipment at California to Shanghai by September 25th 300 tons of Grade One California apples. Kindly confirm acceptance of our order by return and send advice of shipment with three copies of your invoice with B/L to our office in Shanghai. We will send the bank draft upon
10、receipt of them. Yours faithfully,Translation,本文是关于订货的信函，客户对订货满意，会续订货因为彼此都有所了解。首先应表达己方有续订的愿望，然后写明按照上次条款再订若干该类产品，希望对方早日满足要求等。,repeat order n.续订 guarantee v. 保证 advice of shipment 装运通知 invoice n. 发票 Bill of lading (B/L) 提单 bank draft 银行汇票,1. Placing Orders 1) to place an order with sb.for sth.给予某人订单We
11、 thank you for your quotation of May 20 and now place an order with you for the following items. 贵方5月20日报价函已收到，谢谢。现向贵方订购下列商品。,Expressions for Order Letters,若贵方能保证在10月9日之前将货物由上海运至新加坡，则我方乐于向贵方订购下列货物. We are pleased to place the following orders with you if you can guarantee shipment from Shanghai to S
12、ingapore by October 9.,2) to place (enclose) a trial order = to order as a trial下（附寄）试订单We find both quality and prices of your products satisfactory and enclose our trial order for prompt supply. 我方对贵方产品的质量和价格均感满意，现寄去试订单，请供应现货。,3)to send (give)sb.ones order for sth. 向某人下订单 We are pleased to find th
13、at your material appear to be fine quality. As a trial, we are delighted to send you a small order for 2,500 dozen Rubber Shoes. 我方很高兴发现贵方原料品质优良，现寄去2500打胶鞋小额订单，作为试购。,4) to confirm ones order 确认订单 We are glad to confirm our cable order dispatched this morning as follows. 兹乐意确认今早拍发的电报订单如下,5)to order s
14、th.at a price按价格订购 We have received your catalogue and price list, and now we order the following goods at the prices named. 已收到贵方产品目录和价格表。现按所示价格订购下列货物。,6) to place ones order elsewhere 向别处订购 谢谢贵方自行车报价，但遗憾的是，贵方价格对此市场来说过高，我们不得不向别处订购。 Thank you for your quotation for bicycle, but we regret that we hav
15、e to place our order elsewhere as your prices are too high for this market.,An acceptance or a confirmation is in fact an unreserved assent of the buyers terms. When a seller receives the relative order and confirms / accepts its terms and conditions, he may begin to execute the order to the buyers
16、satisfaction. 按照商法，买主的订单是对欲购货物的出价，在卖主接受以前，不受法律约束。在接受以后，双方就要履行协议（如办理开立信用证、付款、租船、装运、保险等手续 ），并受法律约束。,Acceptance,What are the points to remember while you are writing a letter of acceptance? Confirm the order Arrangement for delivery, payment etc.,Sample letter,Dear Sir, We are pleased to receive your o
17、rder No. BD/135 Canned Beef. We accept the order and are enclosing our Sales Confirmation No. 354 in duplicate of which please sign and return one copy to us for our file. We trust you will open the relative L/C at an early date.,As to the Items A and B, we shall arrange delivery as soon as we get y
18、our L/C, and for items C and D we shall ship accordingly.Hoping the goods will turn out to be your entire satisfaction and we may have further orders from you.Yours faithfully,本文是接受函，在写作上首先表示乐于接受对方的订单，然后对接下来的工作进行安排。如向对方要求按时开立信用证；感谢对方所作出的努力和诚意等。 countersign n.会签 1)to accept ones order 接受某人订单 Thank yo
19、u for your Order No.123. We accept it and will dispatch the goods early June. 贵方123号订单已收到，谢谢。我们接受此订单并将于6月初交货。,2)to confirm acceptance of ones order 确认接受某人订单 We are pleased to receive your order and confirm acceptance of it. 很高兴接到你方订单，现确认予以接受。3) book your order 接受订单 We have pleasure in informing you
20、that we have booked your order No.234. We are sending you our Sales Confirmation No.789 in duplicate, one copy of which please sign and return for our file. 我们很高兴地告知已接受你方第234号订单。现寄上第789号销售确认书一式两份，请签退一份供我方存档。,4)in stock (out of stock)有（无）存货 As the goods you ordered are now in stock, we will ship them
21、 without fail as early as possible. 因为贵方订货尚有存货，本公司将一定尽快发运。 We are very pleased to receive your order and confirm that all the items required are in stock. 很高兴接到贵方订单，并确认所需的全部货物均以现货供应。,After receiving an order, what does the supplier may immediately do if he can accept all the terms stipulates in it?,
22、执行订单(Fulfillment of Orders),1. to execute (fulfill) an order 执行订单 Please be assured that the order will be punctually fulfilled. 请放心，我方将准时运交订单定货。我方已收到贵方751号订单，订单的执行将使贵方满意。 We have received your order No. 751 and it will be executed to your satisfaction.,2)to work on an order 执行订单 Your order is booke
23、d and we are working on it. 已接受贵方订单，现正在执行中。,3)to keep sb. informed of不断告知某人情况 Your order is receiving our immediate attention and we will keep you informed of the progress. 我方正在迅速处理贵方订单，并将随时告知贵方进展情况。,4)to ensure the fulfillment of an order保证订单的执行 请及时开立有关信用证以保证订单的执行。 Please open the relevant L/C in t
24、ime to ensure the fulfillment of the order.,To explain the reason To revert to the business in the future To suggest substitute 有时因所要求的货物无货可供或价格和 规格已经改变，卖主不能接受买主的订单。在这种情况下，拒绝接受订单的信函必须非常仔细的缮写，而且要为友谊和今后交易留有余地。最好介绍一些合适的代替货品，提出还盘及劝说买主接受。,Declining an Order,Suppose you have to decline an order, how can y
25、ou deal with the situation?,Declining an Order,Dear Sir, Thank you for your Order No.115 received this morning for the above goods, but regret that owing to shortage of stocks, we are unable to accept, nor can our manufacturers undertake to entertain your order on account of the uncertainty of raw m
26、aterials.,We will, however, revert to this matter and contact you by cable, once the supply position improves.Meanwhile, please feel free to send your special enquiries for any other metal sheets and you can rely on our best attention at all times.Yours faithfully,Encl. As stated.,What is the captio
27、ned product? Why decline order? Can the manufacturer produce the goods immediately for the seller?,revert to 回复，重谈 Improve V. 改善， 好转 feel free to 不要客气， 无拘束地做 undertake 承担,答应 metal sheets 金属片,Dear Sirs,Thank you for your order of November 11. We should like to fill your order for the Fashion Blouse A
28、437, Size 38, but the fact is that we have received more orders than we had expected, with the result that our large reserve stock has been sold out.,Can the seller supply the required goods as the buyer ordered? Why or why not?,The manufacturer is no longer able to supply this blouse, but we are fo
29、rtunate to have in stock a blouse of the same high quality and exquisite style, at a slightly lower price. You will find this blouse listed and illustrated in our catalogue, on page 15, A438. We can send you the blouse promptly if we receive your order within a few days. This model is very popular.
30、It is now selling as fast as the model you ordered.,What does the seller do to solve the problem?,Just write the catalogue number of the blouse and the size you desire on enclosed special order blank, and, mail it to us in the enclosed stamped envelope.The blouse will reach you promptly. Yours faith
31、fully,Whats the subject goods? Why cant we supply the goods? What is the suggestion?,1.fill ones order fulfill ones order 执行订单 e.g. Wed like to fill your order, but we do not have the special equipment to produce the goods.,2.reserve stock goods kept in stock for future use 储备库存量,1) to be unable (no
32、t in a position) to accept ones order 无法接受某人订单 As wages and prices of materials have risen considerably, we regret we are not in a position to book the order at the prices we quoted half a year ago. 由于工资和原料价格大幅上涨，很抱歉无法按我方半年前所报价格接受订单。,2) out of stock 缺货 The goods you ordered are momentarily out of st
33、ock. 贵方所订购的货物暂时缺货。,3) can not entertain any fresh order 不能接受新的订单 As our factories are fully committed for the fourth quarter, we regret our inability to entertain any fresh order. 由于我方工厂第四季度的货基本接满，我们歉难接受新的订单。,4) to recommend sth. as a substitute 推荐某物作为代用品 Unfortunately, your order goods Model No. 84
34、 are now out of stock, but we recommend No. 85 as a substitute which is very close to your choice in quality though slightly higher in price. 很抱歉，贵方所订购的84型产品目前已无存货，故推荐85型产品，此产品与贵方指定的产品在质量上极其相近，只是价格稍贵。,5）to be not in a position to accept ones order 无法接受某人订单 As wages and prices of materials have risen
35、 considerably, we regret we not in a position to book the order at the prices we quoted half a year ago. 由于工资和原料价格大幅度上涨，很抱歉无法按我方半年前所报价格接受订单。,Something unexpected has compelled us to ask you to cancel part of our order and to deliver only 1,000 cases black tea instead of 2,000 cases. 意外的事件迫使我方要求贵方取消部
36、分订单，改发1000箱红茶，而不是2000箱。 很抱歉，由于贵方产品质量低劣，我方不得不取消合同。 We regret that we have to cancel our order because of the inferior quality of your products.,Cancel an order,Choose the appropriate word or words. 1) We are arranging for the punctual (shipment, shipping) of the ( ordered, order ) goods. 2) Our offer
37、 is (firm， work ) subject to your reply (for, in, within ) one week. 3) Any delay (in, about ) shipment will cause us inconvenience. 4) Enclosed is our order ( for, on ) 300 sets of Transistor Radio.,5) Your (term, terms) are satisfactory and we are pleased to (enclose, place) an order (with , to )y
38、ou. 6) If you cannot (send, give) the goods as per (requirements, specifications), please send us alternates. 7) If you do not have Model 105 (from, in) stocks, please (remove, cancel) this order. 8) We hope you will (agree, accept, receive, admit) our terms and make (preparation, arrangements) for
39、an early delivery. 9) We (admit, acknowledge) with thanks your order of June 1.,5) Your (term, terms) are satisfactory and we are pleased to (enclose, place) an order (with , to )you. 6) If you cannot (send, give) the goods as per (requirements, specifications), please send us alternates. 7) If you
40、do not have Model 105 (from, in) stocks, please (remove, cancel) this order. 8) We hope you will (agree, accept, receive, admit) our terms and make (preparation, arrangements) for an early delivery. 9) We (admit, acknowledge) with thanks your order of June 1.,1. _ the faxes exchanged between us, we
41、are pleased to confirm having purchased from you 10,000 dozen mens shirts of “Haida” Brand. 2. If the quality of your machine is satisfactory and your prices are right, we expect to _for fairly large numbers. 3. Enclosed please find our Purchase Confirmation NO.8848_. ,together with, place regular o
42、rders, in case, in accordance with, in duplicate, in ones favor, shipment, in due course,In accordance with,place regular orders,in duplicate,4. Please let us know _ you are interested in any of the items. 5.We will open an L/C _ in time. 6. Upon receipt of your L/C, we will effect _of your order wi
43、thout delay. 7. We have received your letter of Feb.25 _a draft contract showing the terms and conditions of your sale.,together with, place regular orders, in case, in accordance with, in duplicate, in ones favor, shipment, in due course,together with,in case,in your favor,shipment,1)如果你们订购这种商品，我们可
44、以按你们所需要的数量供应。 If you want to purchase this product, we are able to supply as much as you require. 2) 相关信用证将通过雅加达第一国家银行开出。收到后请立即安排装运，我方非常感谢。 The relative L/C will be established through the First National Bank, Jakarta. We thank you very much for your prompt arrangement of shipment upon receipt of it
45、. 3)如果你方能满足我方的需要，井答应提前交货，我方就接受你方的价格。Well accept your price if you can meet our needs and make an earlier shipment.,4) 800美元每台的价格我方可以接受，但条件是你方应将订货数量增至3000台。 The price of $ 800 per set is acceptable, provided you increase the quantity of your order to 3,000 sets. 5)请注意，货物应装在结实的适合海运的集装箱内。 Please note t
46、hat the commodities shall be packed in strong seaworthy containers. 6)这种产品的起订量是300箱。如果你方订购500箱以上，我们就减价3。 The minimum quantity of an order for the goods is 300 cases. If you order more than 500 cases, we can reduce our price by 3%.,Dear Sirs,We thank you your order No, 215 for 6 sets of electric moto
47、r cars Model EF-617. We would like to accept your _ very much, but we cannot see our way clear to do this. You will understand that the alteration from the standard specifications to your requirements needs a substantial adjustment our production methods based on the belt conveyor system.,to it orde
48、r for hope substitute,for,order,to,This entails a considerable increase in labor cost and materials. We trust that you will understand that it is not lack of cooperation and goodwill that makes it _ to meet your wishes. We you will find it possible to replace your order by our excellent _ Model EJ-627.Yours faithfully,to impossible order for hope substitute,impossible,hope,substitute,Translate the following into English.,接到你公司8月15日印花细布定单，非常高兴，并欢迎你公司成为我公司的客户之一。现确认按你方来信列明的价格供应印花细布，并正安排下周由“公主号”轮装出。深信你公司收到货物后，定会感到完全满意。你公司也许不甚知道我公司的经营范围，现附上目录一份。希望这首笔定单将导致彼此更多的业务往来，展开愉快的工作关系。,Printed Shirting,
