1、English For Service Industry1Part One Courtesies1. GreetingsA: Hello, Kate, Nice to see you here!B: Hello, Jane, Nice to meet you, too.A: Hows life, Kate? All right?B: Yes, Not too bad. Thanks. And you?A: Pretty well, Thank you. What about David?B: Oh, Awful! He is ill.A: Lets go to see him this aft
2、ernoon?B: All right.A: See you this afternoon.B: See you later.Useful Expressions:1) Glad to meet you here.很高兴在这里见到你。2) Glad to see you again.很高兴又见到你。3) Havent seen you for some time.有些日子没见到你了。4) Fancy seeing you here.真没想到在这里见到你。5) Havent seen you for ages.很长时间没见到你了。6) Hi!你好！7) Good morning!早晨好！8) H
3、ow are you?你好吗？9) How are things going with you?近来过得怎么样？10) Much better. Thank you!谢谢你，好多了。11) Well, not too bad!English For Service Industry2唉，不算太坏。12) Well, not too well yet.唉，不算太好，不过比过去好些。13) Good-bye, and all the very best.再见，万事如意。14) Remember to drop me a line.别忘了给我写信。15) All the best.万事如意。16)
4、Be in touch.保持联系。17) Look after yourself. Bye!你自己多保重，再见！18) Remember me to your family.代问你全家好。19) See you tomorrow.再见！20) Take care. Bye!保重，再见！2. Introductions(一)Self-introductionsA: Good afternoon, sir. Can I help you?B: Yes, Im John Smith. Im from England. I have a booking for tonight.A: Let me se
5、e. John Smith . yes, your booking was for a single room for two nights.B: Yes, Thats right.(二)Introducing PeopleA: Id like to see your manager, please.B: Just a moment. Mr. Smith.Mr. Smith, This is our manager, Mr Li.Mr. Li, This is Mr. Smith.C: How do you do, Mr. Smith. Nice to see you.A: How do yo
6、u do, Mr. Li.Useful Expressions:1) May I introduce.?请让我介绍.？English For Service Industry32) Allow me to introduce . to you.请允许我把.介绍给您。3) Allow me to introduce you to.请允许我把您介绍给.4) Mr. ., let me introduce Mr.先生,让我介绍.先生。5) Id like you to meet Mr.我想让你见见.先生。6) Meet my friend.见见我的朋友.7) Miss., this is Mr.小姐
7、,这是.先生8) Allow me to introduce myself.请允许我介绍一下我自己。9) I dont believe weve met. Im John Smith.我觉得我们没有见过面。我是约翰史密斯。10) -I think, Ive seen you somewhere before. Are you Mr. Smith?-Im York.我想，我以前在什么地方见过你，你是史密斯先生？我是约克。11) Ive heard so much about you.久仰你的大名了。3. Asking the TimeA: Hello, John. How are you?B:
8、Hi, Bill. Pretty well, Thanks. And you?A: Im very well. By the way, what time is it by your watch? My watch stopped. I must have forgotten to wind it last night.B: My watch says its five to nine.A: Oh, thanks. I must go now. Ill have a meeting at half past nine. See you tomorrow!B: See you tomorrow!
9、Useful expressions:1) Could you tell me the time?您能告诉我现在是几点吗？2) Do you have the time?现在几点了？3) What day is today?今天星期几？English For Service Industry44) What time, please?请问现在几点了？5) Whats the date today?今天几号了？6) Whats the time by your watch?你的表现在几点了？7) My watch has stopped. 我的表停了。8) My watch is out of
10、order.我的表坏了。9) My watch keeps good time.我的表很准。4.Whats the Weather Like in Your Country?H: Where are you come from?J: I am from England.H: Whats the climate like in your country?J: Its mild. But its not always pleasant. It is often cold in the north and windy in the east. Its often wet in the west an
11、d sometimes warm in the south.H: Which seasons do you like best?J: I like spring and summer. The days are long and the nights are short .The sun rises early and sets late.H: So do I.Useful Expressions:1) What does the weather forecast say?天气预报怎么说的？2) Whats the temperature to day?今天的气温怎么样？3) I dont t
12、hink the rain would last long. 我想这场雨不会持续多久。4) It looks as if its going to rain.看来要下雨了。5) Its clearing up.天晴了。6) Its going to cloud over, Im afraid.恐怕天气要转阴了。English For Service Industry57) The rains beginning to let up.雨开始小了。8) The rain is setting in.雨下起来了。9) A lovely day, isnt it?天气真好，是吗？10 I hope i
13、t stays fine.我希望天气一直晴朗。11) It seems a glorious day today.今天看来是个大晴天。12) Its good to see the sun again.真高兴又看到太阳。13) Its quite cool here in August.这里的八月挺凉快的。14) Its rather changeable, isnt it?天气变化无常，不是吗？15) The temperature has climbed to 35气温上升到摄氏 35了。5. A Telephone CallA: (Answering telephone) 5-0-5-2
14、-8-5-3, Qinhuandao Vocational Technical School, Can I help you?B: Yes. May I speak to Mr. Zhang, please?A: Please hold on.B: All right.A: Sorry, he isnt in; hes out.B: Im sorry to hear it. Could you take a message?A: Of course!B: Ask him to call me back when he comes back .My name is Wang Ying.A: Ma
15、y I have your telephone number.B: 0-3-3-5-5-0-5-4-0-4-3.A: 0-3-3-5-5-0-5-4-0-4-3. I have got it. Ill be sure to let him call you back as soon as he comes back.B: Thank you very much. Thats very kind of you.A: You are welcome.Useful Expressions:1) Can you put me through to 5052853?English For Service
16、 Industry6能给我接 5052853？2) Could you tell me the number of the English Department?能告诉我英语系的电话号码吗？3) Id like to make a collect call to 34567.我想打 34567。4) May I speak to.?我可以和.通话吗？5) Who is speaking?您是谁？6) Hello, Is Green in?你好，格林在家吗？7) Hold on, please.请稍等一会。8) Hello, This is John here, who is speaking?
17、您好，我是约翰，您是哪一位？9) Hold the line; Ill see if he is in.等一会，我看到是否在。10) Who should I say is calling?请问贵姓？11) Youre wanted on the phone.您的电话。12) Would you tell him I rang?请您告诉他，我来过电话了，好吗？6. Go shoppingA: Are you being served, sir?G: I want to buy a flower vase.A: I am sorry, sir. They are sold out. We onl
18、y have some big ones. We are expecting to have some tomorrow.G: Oh, I am leaving tomorrow; I dont think I have much time.A: Could you go to the Friendship Store and get it there?G: Let me see. How much is the big one?A: One hundred and fifty Yuan.G: That sounds reasonable. Will you show me some?A: R
19、ight here, sir.G: Ill take a pair. Please wrap them up for me. I am sure my wife would adore it.A: Im sure she will, sir.English For Service Industry7G: Can you deliver them to Paris by mail for me?A: Yes, will you please leave your visiting card or write down your name and address on this slip?G: O
20、.K. Here is my card.A: Thank you.Useful Expressions:1) Is there a discount?可以打折扣吗？2) No. Its a sale price.不，这已经是优惠价了。3) I cant offer it. Its too expensive.太贵了，我买不起。4) Its very cheap.太便宜了。5) How much? Five Yuan ten fen.多少钱？ 5 块 1角。7. Do shoppingA: Good morning .Can I help you!B: I want to buy a Japan
21、ese 3-band radio, please.A: What about this one? Its a well-known mark.B: How much is it?A: 120$.B: Im afraid it is too expensive. I cant offer it .Do you have a cheap one? A: Have a look at this one. Its 80$.B: All right. Here are 100$.A: Thank you. Just a minute.Here you are and here is your chang
22、e.B: Thank you.A: Not at all. Welcome to be here again.Useful Expressions:1) Id like to buy .我想买.2) Will you show me.?请拿给我看.？3) Have you got any.?English For Service Industry8你们有.吗？4) How much is this?多少钱？5) I think Ill look around a bit.我想转转再说。6) Its just a bit too large for me.这对我来说太大了。8. At the S
23、hoe CounterC: Ah, the padded shoes have come in at last.S: Thats right. Would you like a pair?C: Yes, please. Would you please show me that pair over there? They look about the right size for me.S: Do you mean this pair?C: No, the one next to it.S: (Handing C the shoes) Do you want to try them on? (
24、C does so.)S: How do they feel?C: Theyre a bit tight. Could I have a size larger?S: Here you are. These are size 38. (C tries them on。)They are not too big, are they?C: No, they fit me nicely. Ill take the. How much are they?S: Four Yuan seventy fen. (C gives S a five-Yuan note.) Here are the shoes
25、and heres the change.C: Thank you.S: Not at all.Useful Expressions:1) Hours of Business. 营业时间2) Closing Hours. 休业时间3) Please do. 请做吧4) Would you show me that pair?5) Which one? 哪一个6) Do you mean this one? 你要的是这个吗？7) The one next to it. 它旁边的那一个8) I want to buy size 38. 我想买 38码的9) They are fit me nice
26、ly. 它们非常合适English For Service Industry99. At the Post OfficeA: Next, please! Hello. What can I do for you!B: Yes, I want to send a letter to China.A: OK. $ 3.45.B: Here is $ 5.00.A: Here is your change. Anything else?B: I also want to pick up my package. This is the notice.A: Let me see .Hmm . Just
27、a moment. Here it is I.D., please.B: OK.A: Thank you. Here is your package.B: Thanks. Bye-Bye.A: Welcome to be here next time.Useful Expressions:1) Can you tell me how much it costs to send a letter airmail from here to New York?请您告诉我，从这儿寄一封航空信到纽约需要多少邮资？2) Can I catch the last mail today?我的信能赶上今天最后一
28、班邮件吗？3) Id like to have it registered.这封信我想寄挂号。4) Id like to pick up my package. This is the notice.我想取邮包，这是取包裹单。10. Asking the WayA: Excuse me, Can you tell me how to get to the Department Store?B: Yes, You can take No.13 bus and get off at the XinHua Market stop.A: Where is the No.13 bus stop?B: G
29、o ahead. Its just at the gate of No.2 Middle School. A: Can I go there on foot?B: Yes, Go alone this road. Turn to the left at the first turning; its ten minutes walk.A: Thank you, I think I cant miss it. Good-bye.B: You are welcome.Useful expressions:1)Is this the right way to.?English For Service
30、Industry10这是去.的路吗？2) Can you tell me where the station is?你能告诉我车站在哪里吗？3) Can you tell me how to get to.?你能告诉我怎样才能到.？4) Its over there.就在那里。5) Its just around the corner.就在街的拐角附近。6) Its opposite the post office.就在邮局对面。7) Its next to the department store.就在百货商店隔壁。8) Its on the third floor.在三楼。9) Its o
31、nly a ten-minute walk from here.走 10分钟就到。10) Go ahead and turn to the left at the first turning. 朝前一直走约 300米。11) Take the No.7 bus to . .After you get off, walk back about 100 yards or so.乘 7路公共汽车到.，下车后往回走 100码左右。11. Going to the StationG: Taxi! Taxi! (Taxi pulls up.)D: Where to, sir?G: The railway
32、station, please.D: Right!G: Driver, Ive got to catch the ten-twenty train. Do you think Ill make it?D: Yes, easily. Its only five minutes past ten. G: Yes, yes, but Ive still got to buy my ticket.D: Dont worry. Im taking a route without much traffic.G: Thank you.D: Here you are the railway station.
33、And youve got seven minutes to catch your train.G: Oh, good. How much is it?English For Service Industry11D: Its eleven Yuan on the meter.G: Here you are. Thank you very much.D: Thank you.Useful Expressions:1) Where to, sir? 先生，去哪儿？2) Can I get to Oak Street on this bus?我去奥卡大街能乘这辆车吗？3) Can you tell
34、me where to get off?你能告诉我在哪儿下车吗？4) Do I have to change anywhere?我需要在什么地方换车吗？5) Does this bus go downtown?这趟车是去市中心的吗？6) How many stops are there to the train station?去火车站要坐几站车？12. At the BarbersB: Good morning. Will you take a seat, please?P: Thank you.B: What would you like today, sir, a haircut?P:
35、Yes, just a trim, please.B: Would you lean back a little? Thank you. How would you like it?P: Just back and sides, please.B: Nothing off the top?P: Well, a little off the top, please.B: I see your hairs getting a bit thin on top, sir.P: Yes, I know, Ive tried one or two hair tonics, but they dont se
36、em to help.B: Ive got a very good one here I can recommend. Its especially good for dry hair. P: Oh, well, Ill try it. And after the haircut Id like a shampoo, please.B: Wet or dry shampoo, sir?P: Wet, please.B: Very good weather weve been having this week, havent we?P: Yes, very.English For Service
37、 Industry12Useful expressions:1) An ordinary shampoo, please.就一般地洗一洗。2) As it is now, please.请就照这种式样。3) Could you give it a good trimming?请你把头发多修掉一点好吗？4) Dont take too much off, please.请不要剪得太多了。5) I dont want any parting.我不要分头式样。6) I think the fringe is too long. Take a little more off it, please.我觉
38、得刘海太长了些，请把它再剪短一点。7) Just a hair-cut.只要剪发。8) Just a trim, please. 只是修剪一下。9) I want a haircut, and a shampoo.我想理发，并且洗一洗。New Words:发式 hair style; hair-do波浪式发型 wave马尾式发型 ponytail头发卷曲 curl前留海 bang牛头 crew-cut背头 all-back将头发分开 to part平分 to part in the middle偏分 to part at the side稍短些 to be shorter中等长度 medium
39、短发 bob假发 wig 刮胡须 to shave理发 hair-cut洗头 shampooing烫头发 to wave冷烫 cold wave电烫 permanent wave吹风 to dry修剪 to trim修整头发 hair care美容 facial染头发 color-rinsing of hair修眉毛 to trim eyebrows修指甲 to manicure描眼圈 eye line稍长些 to be longish;leave it longEnglish For Service Industry13Part twoFront Desk Service1. Booking
40、 a Room by TelephoneOperator: The Pease Hotel. Good afternoon. Man: Id like to order a room for next Thursday.Operator: Yes, sir. Ill put you through to Reception.you re through.Clerk: Hotel Reception. Can I help you?Man : Remington Charles Remington.Clerk: How long will you be staying, Mr. Remingto
41、n?Man: Three - possibly four days.Clerk: Very good, Mr. Remington. Ive booked you a single room with a bath for three nights from Thursday, October 14th.Man: Fine, Thank you.Clerk: We look forward to seeing you then, sir.New Words:peace 和平order 定购reception接待，接见，接待处single单身的，一个人的bath（复数，baths）浴缸，浴盆，
42、Remington雷明顿（姓）book预订forward向前reception clerk(美)(旅馆等的)接待员reception desk (旅馆等的)接待处reception room 接待室,会客室a shower bath 沐浴a steam bath 蒸汽浴bath house 公共澡堂 、更衣处bath robe (美) 浴衣,睡衣bath tub 浴缸,澡盆Useful Expression:1) Finding out what the client wants: What kind of room would you like? Would you like breakfa
43、st? When for? English For Service Industry14 How long do you plan to stay? For how long? Is it just for one night?2) Accepting a booking I can book you a room for the. (Date) Its okay for the . (Date)3) Refusing a booking Unfortunately were fully booked for .but I can book you a room for the . If th
44、ere isnt any room, we can get you on a waiting list or we can find you a room in another hotel.2. Booking a Room(Mr. Smith arrived at a hotel. He goes to the reception desk)R: May I help you, sir?S: Id like to have a room for a couple of days.R: May I have your name, please?S: Paul Smith.R: Do you h
45、ave a reservation with us?S: No.R: What kind of room would you like to have?S: What kind of room do you have?R: We have single room, double rooms, suites and deluxe suites.S: Id like to have a single room.R: Ill arrange it for you, Room 707, on the 7th floor.S: Wonderful. And by the way, how much is
46、 it for a day?R: Eighty dollars a day.S: Ill take it. Thank you.New Words:receptionist.接待员couple对；几个，三两个a couple of days 两三天Paul 保罗（人名）reservation预定 double双的，供两者用的suite套间deluxe豪华的arrange筹备，安排wonderful奇妙的，精彩的，（口）极好的English For Service Industry15Useful Expression:1) Give information about prices: For.
47、the price would be . A twin room costs. The total cost would be. Theres a 10% reduction for.2) Give the information about the hotel Our hotel is located near. Were fully equipped for that.3) Advance information on payment How will you be paying the bill? Wholl be paying the bill?4) Getting detail of
48、 arrival What time will you be arriving?5) Finding out who the client is. Could you give me your name, please? Whats your address, please?3. Checking In (1)Attendant: Welcome to our hotel.Guest: Thank you. Id like to check in, please.Attendant: OK! May I have your name, please?Guest: Yes, Its Robert Stone.Attendant: Do you have a reservation with us, sir?Guest: Yes.Attendant: Just a moment, please.Thank you for waiting, sir. Your reservation is for a single room for three nights. Could you fill out the registration card, please?Guest: Sure (Fills out card)Attendant: OK
