1、实 用 物 流 专 业 英 语,主编 李卫平 张 虹,An Introduction to Business Logistics,Part I Definition of Business Logistics,Part II Sample Communications,Part III Practical Readings,Part I Definition of Business Logistics,对许多人来说，当“七个正确 ( Seven Rights) ” 提供了物流的一个良好的功能定义时，往往会涉及到哪些内容呢？其实，“七个正确 ( Seven Rights) ”表明：一名物流师的工
2、作就是要确保将正确数量的正确产品在正确的时间内和正确的条件下以正确的价格在正确的地点送到正确的客户手中。物流还可以简练地表述为：“物流的意意思是在正确的地点、正确的时间得到正确的东西。”,For many people, what is often referred to as the “Seven Rights” provides a good working definition of logistics. The “Seven Rights” states that the logisticians job is to ensure the availability of the rig
3、ht product at the right time in the right quantity in the right condition at the right place for the right customer at the right cost. Logistics can also be briefly described like this: Logistics means having the right thing, at the right place, at the right time.,Part I Definition of Business Logis
4、tics,Business logistics refers to a group of related activities all involved in the movement and storage of products and information-from the sources of raw materials through to final consumers and beyond recycling and disposal. Business logistics is a relatively new term and concept in modern busin
5、ess vocabulary; its origins can be traced back to World War II when the ability to mobilize personnel and material was critical to the outcome of the war.,商业物流设计一些列有关的活动，所有这些活动都发生在产品的搬移、仓储以及通过最终客户来自于原料资源的信息，而且远远超过了回收和废品处理的概念。相对来说，商业物流在现代商业词汇里是一个新术语、新概念，其源头可追溯到第二次世界大战，那时人员和补给的转移能力对战争的结果起着至关重要的作用。,Par
6、t I Definition of Business Logistics,In the 1960s and 1970s the terms physical distribution, distribution, materials management, and physical supply were common. Physical distribution and distribution refer to the outbound flow of goods from the end of the production process to the consumer; physica
7、l supply and materials management refer to the inbound flow of material to the production process. As the importance of coordinating the entire flow of material from the raw materials to the end consumer became recognized, the term business logistics became widely used to reflect the broadening of t
8、he concept. Today, the term supply chain management is coming into use to reflect the importance of forming alliances and partnerships to streamline the flow of materials. Business logistics remains the dominant, all-encompassing term for this important concept at this time.,二十世纪六十至其实年代，像物流、配送、物料管理和
9、物资供应之类的术语很普遍了。物流和配送涉及到产品从生产流程末端到用户手里的向外运输过程；物资供应和物料管理涉及到物料由内向生产流程方向的流动。当协调从原材料向产品的最终用户整个物流过程的重要性被人们所公认，商业物流这个术语被广泛使用，来反映物流概念的拓展。当今，供应链管理这个术语正付储使用，以反映组建联盟和合作伙伴关系，使物流称为流水线的重要性。在这个时代，商业物流仍然占有统治地位，这一重要概念已成为包罗万象的术语。,Part I Definition of Business Logistics,Although these definitions refer primarily to man
10、aging the flow of goods, business logistics is also important in service organizations. It is important to recognize that all firms produce both goods and services, some more of one than the other, that all firms purchase supplies and that all must meet or exceed customer expectations.,虽然这些基本概念涉及到物流
11、管理，但是商业物流在服务性组织里仍然很重要。重要的是认识到，所有企业都提供商品和服务，而有些企业比其他企业能提供更多的商品和服务;所有的企业都购买供应品和必须满足或超越顾客的期望。,Part I Definition of Business Logistics,To the organization, business logistics is important in several ways. First, business logistics provides an opportunity for the firm to create a sustainable competitive
12、advantage for itself by designing a system which fulfills customersneeds better than the competition. For example, the firm could offer faster, more accurate, and more consistent order filling and delivery than competitors are capable of providing. Secondly, due to its complexity, a superior logisti
13、cs system is a proprietary asset that cannot be easily duplicated. Many firms have begun to view business logistics as an effective competitive weapon. (Source: ),对于组织而言，在一些方面商业物流很重要。首先，商业物流给贸易公司本身创造了一个稳定的竞争优势，这一优势是由公司自己设计的管理系统最大限度地满足用户需要，而不是要加剧竞争来实现。例如，公司能比那些有能力提供的竞争对手更快地、更精确地、更具持续性地提供订单和配送服务。其次，由于
14、物流本身的复杂性，一个高级的物流系统就是资产所有权的实体，是不可能被轻易复制的。许多公司已经开始考虑将商业物流作为一件有效的竞争武器。(来源于:www. ),Part I Definition of Business Logistics,Global operations increase logistics cost and complexity. Estimated 1997 logistics cost for industrialized nations exceeded $5 trillion, or 13.4 percent of estimated global Gross Do
15、mestic Product ( GDP ).In terms of complexity, global operations，in contrast to domestic , are characterized by increased uncertainty and decreased ability to control. Uncertainty results from greater distances, longer lead times, and decreased market knowledge. Decreased ability to control results
16、from the extensive use of international service firms coupled with potential government intervention in such areas as customs requirements and trade restrictions.,These unique complicate development of an efficient and effective global supply chain strategy. Fortunately, there are forces that both d
17、rive and facilitate globalization and necessitate borderless logistics operations. (Source: Donald J. Bowersox, David J. Closs, M. Bixby Cooper. Supply Chain Logistics Management Copyright 2002 by The McGraw-Hill Companies, Inc.),Part I Definition of Business Logistics,Part II Sample Communications,
18、A: Hello, Mr. Smith. B: Hi, Ellen. Whats up? A: Mr. Smith, could you tell me what biz logistics means? B: Oh, yes, you know what the word “biz“ means? It is a short form of business. And the phrase “biz logistics“ means business logistics. A: What is the difference between logistics and biz Logistic
19、s? B: You know these two concepts have the same meanings, but logistics is general. And then biz logistics stresses specific term on a trade or business. The former includes a few of definitions, such as military definition, business definition. The latter includes several components, including the
20、procurement, maintenance, distribution and replacement of personnel and material.,Part II Sample Communications,A: Wow, it is very complicated, isnt it? B: Not so! Let us put emphasis on the Biz Definition. It is defined as a business- planning framework for the management of material, service, info
21、rmation and capital flows. A: Is that all? B: It includes the increasingly complex information, communication and control systems required in today s business environment. Do you think it is important or not? A : Yes, it is !,Part II Sample Communications,Logistics means to supply the right product
22、at the right time in the right quantity in the right condition at the right place for the right customer at the right price.,It includes the procurement, maintainance, distribution and replacement of personnel and material.,These two concepts are the same meanings. Logistics is general meaning and i
23、ncludes military definition and business definition. Business logistics stresses special term on a trade or business.,Part II Sample Communications,A: Hello, Jimmy. B: Hi, John. A: Why are you in such a hurry? B: Going to the library to search for some information. Oh, by the way, could you give me
24、some advice on logistics, please? A: No problem! Logistics is responsible for the movement of products from your vendors right through to the delivery at your customers door, including movement through manufacturing facilities, warehouses, third-parties, such as repackage or distributor. Its more th
25、an shipping, receiving, traffic or warehousing.,Part II Sample Communications,B: Would you explain what the key issues for logistics effectiveness are? A: OK, there are five key issues actually. They are movement of products,movement of information, time/service, cost and integration. B: Can you des
26、cribe their contents in general? A: Well, they are more than I tell you. You can search in the library or on Internet for the five key issues for logistics effectiveness. B: Thank you indeed. I have learned a lot from you. See you later. A: See you!,Part II Sample Communications,1. Oral Practice:,2.
27、 Team work:,Practice the above dialogue with your partner until you can learn the lines by heart.,Make up a dialogue according to the following situation and practice it with partner. Situation: Mary is a clerk in a logistics company. Now she is talking with her customer, Mr. Smith, about the “Seven
28、 Rights” f the logistics definition.,Part II Sample Communications,Office furniture maker Herman Miller has created a new unit, Miller SQA, that provides an excellent example of value net design. Miller SQA, like its parent, makes office furniture, but with a twist. Its product and the entire furnit
29、ure buying experience are designed to be “simple, quick, and affordable“(hence SQA).The clarity of Miller SQAs vision, the value net design just described, and its exemplary execution have been hugely successful. Orders are being shipped 99.6 percent on time and complete. Profitability is excellent,
30、 and sales are growing at 25 percent a year.,Part II Sample Communications,Office furniture maker Herman Miller has created a new unit, Miller SQA, that provides an excellent example of value net design. Miller SQA, like its parent, makes office furniture, but with a twist. Its product and the entir
31、e furniture buying experience are designed to be “simple, quick, and affordable“(hence SQA).The clarity of Miller SQAs vision, the value net design just described, and its exemplary execution have been hugely successful. Orders are being shipped 99.6 percent on time and complete. Profitability is ex
32、cellent, and sales are growing at 25 percent a year.SQA is not alone. Our interviews with more than 30 companies confirm that the value net concept is spreading. Some of the best examples we see are new, often Internet-based, companies that enjoy the luxury of creating their business designs on a cl
33、ean slate. Others, like SQA, introduce the new concepts into a single division of a large corporation. But even entire enterprises with established supply chains can adopt a value net design to good effect. (Source: David Bovet and Joseph Martha, Value Nets (New York: John Wiley & Sons, Inc., 2000),
34、 pp. 8-9),Part II Sample Communications,Part III Practical Readings,Although there are various definitions of different types of Business Logistics Management, such as, “Logistics is the science of planning and implementing the acquisition and use of the resources necessary to sustain the operation
35、of a system (Quote from ECRC University of Scranton/Defense Logistics Agency). “The procurement, maintenance, distribution, and replacement of personnel and material.” (Quote from Websters Dictionary); Logistics for business concept is bound to be a business-planning framework for the management of
36、material, service, information and capital flows. It includes the increasingly, complex information, communication and control systems required in todays business environment.,Part III Practical Readings,The management of the goods flow and storage process between the point of origin of raw material
37、s and the point where the materials are converted into finished goods is known as materials management (also called inbound logistics).The management of the flow and storage of finished goods between the final point of manufacture and the point of consumption is known as physical distribution manage
38、ment (also called outbound logistics). Return goods handling and waste disposal together form reverse logistics. Inbound logistics, outbound logistics and reverse logistics are collectively known as business logistics, or logistics management. The two terms are often used interchangeably.,Part III P
39、ractical Readings,Business logistics involves the following activities: selection and design, procurement, materials handling, forecasting, packaging, facility site warehouse management, inventory management, order processing, logistics communications, transport, reverse logistics(including return g
40、oods handling and waste disposal), and customer service. Let us now have a look at how logistics works. Of importance is a dynamic balance between the minute details and the main elements involved in a product. The role of logistics is to maintain that balance. Once the firm realizes the importance
41、of logistics, it is necessary that the firm make full and efficient use of logistics. The first step is to create a buyer value for the customer and a strategic value for the firm.,Part III Practical Readings,The customer is the most important asset of a company. It drives the entire supply chain in
42、cluding manufacturing, marketing and logistics. Hence it is important for a firm to have a clear understanding of what the customer demands and to keep up with the customers expectations. Once a company has a clear understanding of its customers requirements, it must devise a strategy on how to use
43、logistics to achieve it. This means that the company has to have a clear understanding or assessment of companys strategic direction.(Source: JJ Vogt, WJ Pienaar, PWC de Wit. Business Logistics Management. University Press),Part III Practical Readings,Part III Practical Readings,Part III Practical R
44、eadings,business-planning framework 商业规划结构 business environment 经营环境 physical distribution (PD) 产品配送;物资配送 reverse logistics 逆向物流;反向物流 return goods handling 退货处理 waste disposal (环境)废物处理;废料处理 a dynamic balance 动态平衡,Part III Practical Readings,Part III Practical Readings,1.What is business logistics?,2
45、.What are the activities included in business logistics?,I. Answer the following questions:,Business logistics means to be defined as a business-planning framework for the management of material, service, information and capital flows.,Business logistics involves the following activities: demand for
46、ecasting, procurement, materials handling, packaging, warehouse and inventory management, ordering processing, logistics communications, transport, customer service and so on.,Part III Practical Readings,3.How does business logistics work?,I. Answer the following questions:,The role of logistics is
47、to maintain the balance between the minute details and the main elements involved in a product.,Part III Practical Readings,1. various definitions of different types for business logistics management,2. use of the resources necessary,II. Translate the following English expressions into Chinese:,商务物流
48、管理有不同版本的不同定义,必要资源的利用,Part III Practical Readings,3. return goods handling,4. replacement of personnel and material,II. Translate the following English expressions into Chinese:,逆向货物的搬运,人员和材料的补充,Part III Practical Readings,5. complex information,6. todays business environment,II. Translate the follow
49、ing English expressions into Chinese:,复杂信息,现代的商业环境,Part III Practical Readings,7. demand forecasting,8. facility site selection,II. Translate the following English expressions into Chinese:,需求预测,设施场地选择,Part III Practical Readings,9. the most important fortune for a company,10. assessment of companys strategic direction,II. Translate the following English expressions into Chinese:,公司最重要的财富,公司战略抉择走势评定,Part III Practical Readings,III. Fill in the blanks with proper words or expressions given below. Change the forms where necessary.,
