1、餐厅常用口语:一、 进店招呼： Good afternoon! Welcome！（中午好！） Good evening! （晚上好）二、进店后询问是否有订位：Good afternoon/evening, can I help you? 客人一般会说 Yes/Fine. 然后接着问：Do you have a reservation, sir 请问您订位了吗？先生，太太？（接下来怎么说一般根据客人的回答，一定要听清 Yes 和 No）1 有订位的话：Let me check it! Are you Mr/Mrs.? Is this your telephone number?核对号码时需要大家
2、对十以内的数字比较熟悉：one、two、three、 four、five、six、seven、eight、nine 、ten. 确认后将客人带至相应座位）2 没有订位的话：【分两种情况：等位和不等位】2.1 等位：Im sorry, the restaurant is full now. Im afraid you have to wait for a while. Would you care to have a seat here and table is available soon! 很抱歉，餐厅已经满了，需要等位，麻烦您在这坐会儿好么，马上就有空桌了. 如果客人愿意等，就安排等位；
3、不愿等，要感谢客人光临，Im so sorry, but welcome again! 也有客人说稍后再来的 Ill come later. 那就回答 Fine，see you later! 可能出现临时订位的情况:客人：Well come back later. May I reserve a table for two? 我们等一会儿再来。请替我们预定一张二人桌，可以吗？ 这时回答 Yes, of course. May I have your name/phone number, sir? How many people do you have in your party? 当然可以。请
4、问先生贵姓？ /请问您的电话号码是多少？您一共几位用餐？不过外国人一般不爱留号码，询问并记录客人姓名和人数即可，如客人不介意也可留下号码）2.2 不等位：直接带客入座。This way please! 这边请！/Please step this way! 请往这边走。三、给客人选择座位：【满与不满】1 满，直接给客人安排座位，一般客人都会接受。How about this table?/ Will this table be good?这个座位怎么样？2 不满，可以给客人选择的机会Which table would you prefer for, a quiet one or one by t
5、he window?请问您想要坐哪张桌子呢？安静一点的还是靠窗的呢？ 2.1 后根据客人要求带客入座。如客人说了要安静的座位，我们可以帮他们选一个，然后询问 How about this table? 2.2 或者客人指定要坐哪张桌子就带他过去，Please take a seat, this is our menu, you can have a look, Ill take your order a moment later.请坐，这是我们的菜单，您可以先看看，稍后我将为您点单。（句中我也可换成 Our 男waiter/女 waitress 服务员）2.3 客人说谢谢时，我们可以说：Its
6、 my/our pleasure (to service you)! 服务您是我/我们的荣幸 括号内可说可不说四、为客人点单【推荐套餐和单点】1 套餐：Excuse me; may I take your order now? 您好，现在点餐吗？As you have people, you can try the set menu, its very economical! 您正好 位，可以试试我们的套餐，非常划算。 2 单点：根据餐厅菜品名称，再定。2.1 一般常用词和句型： specialty(特色菜) hot pot(火锅) cold dish(冷盘、凉菜) staple food(主
7、食) drink(酒、饮料) beer(啤酒) wine(红酒) cold、ice beer(冰啤) How about? (如何？) tastes good, you may like it! (尝起来不错，你或许会喜欢。) I recommend . (我推荐) Do you want ? (要吗？)五、 餐中服务 打汤：Excuse me, may I serve out the soup for you? (帮您打下汤吧？) 调火：Excuse me, may I help you to turn the fire down/up? (帮您把火调小、大点吧？ ) 清理桌面：May I
8、clean the table for you ? (帮您清理下桌面吧？) 换骨碟： May I change the plate for you ?（帮您换下骨碟如何？） 撤空盘：May I take this away? (我可以把这个拿走么？)六、 结账买单 Sir/Madam, this is your bill, you can have a look to make sure your dishes were all served. (先生、女士，这是您的账单，您可以核对一下菜品是否上齐) Total is 或者 All together is (一共钱) How did you like the meal? / How do you like the meal? (这次用餐感觉如何？) Id like to see you again! (非常希望下次再见到您！) This is our coupon, and you can use it next time. Welcome again! (这是我们的优惠卷，下次可以使用，欢迎再次光临。)
