1、Housekeeping 客房服务脱口而出1. When would you like us to wake you up?您想让我何时叫醒您？2. You can rest assured that we wont forget.我们不会忘记的，请放心。3.Well call you by phone at that time.我们到那时会用电话叫醒您的。4.Well send somone to repair it immediately.我们马上派人来修理。5.When would you like me to clean the room?您希望我们什么时候打扫房间？6.Do you
2、mind if I move your luggage?您介意我挪动您的行李吗？7.Could you send someone up for my laundry, please?请问，那么能派人来收要洗的衣服吗？8.Its 50% extra for express service.快洗服务要收 50%的附加费。9.Can you send someone up to look at it?那么能不能叫个人过来看一看？10.Repairman, may I come in?修理工，可以进来吗？对答如流 精彩对话Dialogue OneMay I come in?我能进来吗？Yes, ple
3、ase.请进。Im here to clean the room.我是来清扫房间的。OK.好的。Thank you. It will only take a minute.谢谢您，只要一会儿就好。Could you clean the bathrom, now?你能现在打扫一下浴室吗？Certainly. Anything else?没问题。还有什么吗？Please empty the trash can.请把垃圾桶倒干净。No problem.没问题。Dialogue TwoGuest Room Services. Can I help you?房务部。需要我帮忙吗？Yes, I have
4、a coat that needs dry cleaning.是的，我有一件衣服需要干洗。OK. When do you need it?好的，您什么时候要？Is this evening OK?今天晚上行吗？No problem. Ill send someone up in the next five minutes to pick up the coat, sir.没问题。5 分钟之内我派人来取衣服，先生。Could you tell me how much per item you charge?你能告诉我每件收多少钱吗？Twenty yuan.20 元。OK. I see.好的，我知
5、道了。Dialgue ThreeHousekeeping! May I come in?客房服务，我能进来吗？Yes, please.可以，请进。Good morning! May I cleat your room now?早上好！我现在能清理房间吗？Could you come back later?你能过一会儿再来吗？What time would be better for you?您认为什么时间比较合适？Half an hour later. Is that all right?半小时后，可以吗?Yes, thats all right.是的，可以。Dialogue FourMay
6、I help you?能为您效劳吗？Yes, Id like to be woken up tomorrow morning.明天早上想请你们叫我起床。No problem, sir. At what time?没问题，先生。几点？At around 6:00.6 点左右。OK. Our computer will record the time and your room number.好的，我们的电脑会记录时间和您的房间号码。Thank you.谢谢。Youre welcome.不客气。出口成章“耐心 ”的服务员A customer was bothering the waiter in
7、a restaurant. First he asked that the air conditioning be turned up because he was too hot, then he asked it be truned down because he was too cold, and so on for about half an hour.Surprisingly, the waiter was evry patient, he walked back and forth and never once got angry. Finally a secod customer asked him why he didnt throw him out.“Oh, I dont care,” said the waiter with a smile, “We dont even have an air conditioner.”有位顾客存心刁难服务员，一会儿叫他把空调温度开得高一些，一会儿又要开得低一些，如此反复了大概半个多小时，而服务员却无半句牢骚。这时另一位顾客看不过去了，问服务员为什么不把他扔出去。服务员说：“其实我倒无所谓，因为我们这里根本就没有空调。”
