1、Interoffice MemorandumTo: AM/CONC/FDCc: GM/DOSMFrom: Catherine FanFront Office ManagerDate: 2011-11-22Subject: P&P Le Tea girl Service 茶点女孩StandardIt is a policy of Marco Polo Parkside Beijing that all le tea girl must be according the procedure serve for the arrival guest该规定适用于北京中奥马哥孛罗酒店茶点女孩按照酒店规定为
2、每位到店客人提供茶点服务。All tea cups must be well cleaned both inside and outside to maintain the good image of the hotel.所有茶杯必须保持内外整洁以维护饭店的良好形象。The tea girl is to provided friendly and efficient tea service to arrival guests to enhance arrival guest experience satisfied.饭店茶点女孩应为客人提供友好、快捷的茶点服务。以提高住店客人入住体验满意度。P
3、rocedure Work Time工作时间13：00pm21:30pm Tea girl must be prepare the tea and tea cups upon the guest arrival. （Winter: Flower Tea Summer: Green Tea）茶点女孩应在客人到店之前提前准备好欢迎饮料（冬天：花茶 夏天：绿茶） Tea girl stand in the lobby welcome arrival guest at designated place茶点女孩应站在大堂指定位置欢迎到店客人。 Shift leader & chief concierge
4、 should remind tea girls of the cleanness of Tea cups领班或礼宾司应提醒茶点女孩注意茶杯的清洁。 When guest arrival in the lobby, tea girl must be warm welcome the guest, then serve the tea for the arrival guest.当客人到店时，茶点女孩必须热情欢迎到店客人，并为客人提供茶水服务。 Tea girl try to remember the guest name, try to call guest by first name.Mr.
5、Zhang茶点女孩尽量记住客人名字，如知道客人名字尽量称呼客人姓名：如 张先生 After the guest Check-In, Obtain the guest room No, tell the bellman delivery the guest luggage to the room immediately. Hope the guest enjoy stay with Us.客人办理完入住后，获得客人房号，通知行李员立刻将客人行李送到客人房间。并祝客人在店期间愉快。 Report Tea Cups any damage to exterior or interior immediately to supervisor.茶杯有任何内外部的损坏立即向主管汇报。Catherine Fan Front Office Manger31-Jan-2012
