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4S店员工手册(全)[1].doc

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1、measures planned implementation of technical protection measures and security schemes, the problems should be promptly reported to the Manager. 37th: carbon supervisor leadership and head of the company should periodically check the anti-accident measures planned, security technology protection meas

2、ures planned in implementation of measures against accidents and guarantee schemes, security technology protection measures planned in implementation. Seventh article 38th of education and training: new factory (company) production staff (including internships, commissioned officer), must be approve

3、d by the factory (company), workshop and team level safety education upon passing the examination before entering production site. Tertiary-level education after card registration, by the companys production technology section recovery archive, and reported to the company trade unions, safety record

4、. Training and examinations including the safe work procedures as well as relevant safety regulations, work environment and jobs there are risk factors, preventive measures and emergency treatment, and so on. The 39th article: new producers must receive the following training and qualified posts: (a

5、) the operating personnel, scheduling, must pass through the field point, institutional learning, on-site training and classes practice; (B) the maintenance, including technical staff, must undergo maintenance, technical specifications for learning and class practice; (C) special operations personne

6、l, must pass the national professional training, after obtaining a special operations qualifications before they can post. 40th: on-the-job training of production personnel: (I) post production staff should regularly carry out targeted of technical questions and answers, an accident expected on site

7、 training and anti-accident; (B) from running post 1 month and above the main post on duty or leave transportation . Drive system and security studies, arranged by upper management or organization of the examination. The 42nd article: June of every year once regulatory and safety procedures of the c

8、ompany system of examinations, examination the failed again, still not eligible waiting list study. Article 43rd: every year in June the work ticket issuer, assignee, licensee of work training, after passing the examination, as a formal announcement are eligible to work as ticket issuer, head of ins

9、pection, work permits and the right to a separate high-pressure equipment list, and reported to the Management Department. Failing the exam may not serve as a two person, stop classes, examinations before they can post. 44th: for breach of discipline system caused the accident, a kind of disorder an

10、d attempted serious responsibility for the accident, in addition to the relevant provisions dealing with should also be tasked to learn about a point system, and after passing the exam, before they can post. Article 45th: units of the company using the security video, slide projector, television, co

11、mputer, multimedia, radio, Billboard, artifacts, photo exhibitions, as well as security knowledge exam, lectures, contests, and other forms of advocacy, popularize the knowledge of security technology, targeted, Visual training, enhancing workers safety awareness and self-protection ability. Article

12、 46thregular issuance system of internal and external accident cases, organizational learning, analysis and discussion on a regular basis, and educate the persons concerned in a timely manner. 47th article: strengthening the safety of staff, establishing the concept of legalization of production saf

13、ety, establish a “people-oriented“ concept, “three do no harm“ (dont hurt yourself, no harm to others, not to be hurt). 48th eighth day routine: pre-shift and post-shift monitor organizations, safety assist. Before class: succession (started), combined with shift operation and tasks for better risk

14、analysis, arranged security account considerations. After class: summarizing comment on duty and the security situation, praise good deeds criticism ignored safety, illegal operations and other adverse phenomena, and completes the record. 49th: safety day event organized by the monitor, safety help,

15、 workshop leaders and checking activities. Classes (groups) or rotating a safety day event a week, activities to learn more about the superior file and the spirit of the meeting, informed of the accident, analysis of the company, workshop and fewer security incidents, as well as the typical illegal

16、team, analysis of operation environment, there may be a risk factor for the main content. 50th: security analysis companies every quarter of a security analysis; shop at least once a month analysis, comprehensive analysis of production trends, sum up lessons learned from and the weakness in safety m

17、anagement, accident prevention measures in the study. Meeting was chaired by enterprise security responsibility, concerning the participation of Heads of Department, workshop. Formation meeting and made public. 51st: security check for carbon companys periodic and non-periodic safety checks should b

18、e carried out. Periodic inspection includes fall and spring security checks, security checks should be combined with spring or autumn season characteristics and accident law . 52nd: security analysis companies should all be actively involved in the preparation of security advisories, bulletins, inte

19、grated security, analysis of accident law, drawing on lessons learned from. 53rd: the companys safety safety month activities each year according to the Governments requirements and deployment of the group, safety month activities focus on advocacy efforts to improve production safety and strengthen

20、 company-wide awareness of work safety, improve the safety awareness, improving the companys safety culture. 54th: units of the company in relation to the units actual, active use of “risk analysis“ method, and is actively exploring new management tools for enterprises and job site safety analysis,

21、identify weaknesses and potential accidents and take preventive measures in a timely manner. 55th: units of the company against the possibility of seriously affecting the safety of emergency contingency plans, and actively prepared for the critical work, ensure that the critical situation occurred a

22、fter relief, rescue and recovery work in an orderly manner. 56th Nineth day construction project: company or project, the implementation of construction projects legal and construction team joint management of construction site safety of principle. Identified under the project bear this organizing,

23、coordinating and oversight responsibilities;第一章 公司简介一、 公司名称:工商注册名称:鞍山市鞍奇汽车贸易有限公司店号:鞍山鞍奇 4S 店售后:鞍山鞍奇服务站二、 公司简介:鞍山市鞍奇汽车贸易有限公司成立 2001 年三、1、 “快.乐体验”的含义:“快” ,传递奇瑞服务的高效率和高质量;“乐” ,代表奇瑞服务为用户带来的满意和开心;“”,奇瑞服务是踏实的从一点一滴做起,也是奇瑞带给用户满意的服务新起点;“体验” ,用户的服务体验是检验奇瑞服务的最终标准,让用户在服务过程中真正体会到奇瑞带给用户的方便和快捷2、企业传播口号:更安全、更环保、更节能3

24、、质量方针:“顾客满意”是公司永恒的宗旨,向顾客提供“零缺陷”的产品和周到的服务是公司每个员工始终不渝的奋斗目标4、奇瑞人的品质:钢铁般的意志;大海般的胸怀;冰山般的冷静;初恋般的激情。5、奇瑞精神:自立、自强、创新、创业。6、奇瑞标志: 中文名称:“奇瑞”:特别吉祥如意英文名称: “Chery”:cheery(在中文里有“欢呼地” “兴高采烈地”之意思)去掉一个“e”字,在英文里便不成为一个单词,表达奇瑞人不断追求、永不满足现状的理念。标志内涵: 即“CAC” ,为 Chery Automobile Corporation Limited 的英文缩写,中文的意思为奇瑞汽车股份有限公司。 标志

25、中间的 A 字为一变体的“人”字,预示着公司以人为本的经营思想和管理理念; 标志两边的 C 字向上环绕,如同仁的两个胳臂,象征着一种团结和力量; 标志两边的 C 字环绕成地球形的椭圆状,中间的 A 字在椭圆上方的断开处向上延伸,寓示着奇瑞公司发展无穷,潜力无限。 这个标志又是 W 和 H 两个字母的交叉变形体设计,为“芜湖”的汉语拼音的声母,表示公司的生产制造地在芜湖市。第二章 录用与离职第一节录用一、 录用流程:1、部门提出申请;2、总经理审核;3、行政部实施招聘;二、 招聘途径:网络、电视、展会、学校等。三、 新员工入职流程:1、 组织面试:准备面试所需的“入职申请表” ;准备笔和问卷。2

26、、 通知面试:行政文员接到需要面试的人员登记表后,统一安排在一天面试,并安排好会面时间。每名面试者大约间隔半个小时左右。并通知面试者带好简历、身份证、学历证明、获奖证书、认证(上岗)证书及一寸照片 4 张。有驾照的需一并提供。3、 复印材料:行政文员复印来访者的所有证件并安排其填写入职申请表 。并由行政部备案。4、 初 试:由行政经理考察来访者的初步印象和任职资格。并向来访者简单介绍薪资待遇和职位说明。如有必要还要做职业测评等问卷。5、 复 试:初试合格后的人员,由行政部统一安排接受所在部门经理的复试。简单介绍一下企业现状和岗位要求及将要面临的挑战。6、 三 试:由总经理亲自面试。7、 岗前培

27、训:合格后的新员工安排在统一时间进行岗前培训,三天、无薪,员工入职一个月后measures planned implementation of technical protection measures and security schemes, the problems should be promptly reported to the Manager. 37th: carbon supervisor leadership and head of the company should periodically check the anti-accident measures planned

28、, security technology protection measures planned in implementation of measures against accidents and guarantee schemes, security technology protection measures planned in implementation. Seventh article 38th of education and training: new factory (company) production staff (including internships, c

29、ommissioned officer), must be approved by the factory (company), workshop and team level safety education upon passing the examination before entering production site. Tertiary-level education after card registration, by the companys production technology section recovery archive, and reported to th

30、e company trade unions, safety record. Training and examinations including the safe work procedures as well as relevant safety regulations, work environment and jobs there are risk factors, preventive measures and emergency treatment, and so on. The 39th article: new producers must receive the follo

31、wing training and qualified posts: (a) the operating personnel, scheduling, must pass through the field point, institutional learning, on-site training and classes practice; (B) the maintenance, including technical staff, must undergo maintenance, technical specifications for learning and class prac

32、tice; (C) special operations personnel, must pass the national professional training, after obtaining a special operations qualifications before they can post. 40th: on-the-job training of production personnel: (I) post production staff should regularly carry out targeted of technical questions and

33、answers, an accident expected on site training and anti-accident; (B) from running post 1 month and above the main post on duty or leave transportation . Drive system and security studies, arranged by upper management or organization of the examination. The 42nd article: June of every year once regu

34、latory and safety procedures of the company system of examinations, examination the failed again, still not eligible waiting list study. Article 43rd: every year in June the work ticket issuer, assignee, licensee of work training, after passing the examination, as a formal announcement are eligible

35、to work as ticket issuer, head of inspection, work permits and the right to a separate high-pressure equipment list, and reported to the Management Department. Failing the exam may not serve as a two person, stop classes, examinations before they can post. 44th: for breach of discipline system cause

36、d the accident, a kind of disorder and attempted serious responsibility for the accident, in addition to the relevant provisions dealing with should also be tasked to learn about a point system, and after passing the exam, before they can post. Article 45th: units of the company using the security v

37、ideo, slide projector, television, computer, multimedia, radio, Billboard, artifacts, photo exhibitions, as well as security knowledge exam, lectures, contests, and other forms of advocacy, popularize the knowledge of security technology, targeted, Visual training, enhancing workers safety awareness

38、 and self-protection ability. Article 46thregular issuance system of internal and external accident cases, organizational learning, analysis and discussion on a regular basis, and educate the persons concerned in a timely manner. 47th article: strengthening the safety of staff, establishing the conc

39、ept of legalization of production safety, establish a “people-oriented“ concept, “three do no harm“ (dont hurt yourself, no harm to others, not to be hurt). 48th eighth day routine: pre-shift and post-shift monitor organizations, safety assist. Before class: succession (started), combined with shift

40、 operation and tasks for better risk analysis, arranged security account considerations. After class: summarizing comment on duty and the security situation, praise good deeds criticism ignored safety, illegal operations and other adverse phenomena, and completes the record. 49th: safety day event o

41、rganized by the monitor, safety help, workshop leaders and checking activities. Classes (groups) or rotating a safety day event a week, activities to learn more about the superior file and the spirit of the meeting, informed of the accident, analysis of the company, workshop and fewer security incid

42、ents, as well as the typical illegal team, analysis of operation environment, there may be a risk factor for the main content. 50th: security analysis companies every quarter of a security analysis; shop at least once a month analysis, comprehensive analysis of production trends, sum up lessons lear

43、ned from and the weakness in safety management, accident prevention measures in the study. Meeting was chaired by enterprise security responsibility, concerning the participation of Heads of Department, workshop. Formation meeting and made public. 51st: security check for carbon companys periodic an

44、d non-periodic safety checks should be carried out. Periodic inspection includes fall and spring security checks, security checks should be combined with spring or autumn season characteristics and accident law . 52nd: security analysis companies should all be actively involved in the preparation of

45、 security advisories, bulletins, integrated security, analysis of accident law, drawing on lessons learned from. 53rd: the companys safety safety month activities each year according to the Governments requirements and deployment of the group, safety month activities focus on advocacy efforts to imp

46、rove production safety and strengthen company-wide awareness of work safety, improve the safety awareness, improving the companys safety culture. 54th: units of the company in relation to the units actual, active use of “risk analysis“ method, and is actively exploring new management tools for enter

47、prises and job site safety analysis, identify weaknesses and potential accidents and take preventive measures in a timely manner. 55th: units of the company against the possibility of seriously affecting the safety of emergency contingency plans, and actively prepared for the critical work, ensure t

48、hat the critical situation occurred after relief, rescue and recovery work in an orderly manner. 56th Nineth day construction project: company or project, the implementation of construction projects legal and construction team joint management of construction site safety of principle. Identified und

49、er the project bear this organizing, coordinating and oversight responsibilities;- 2 -补发这三天工资。岗前培训结束后上交一张本人名开卡的“中国银行卡” ,复印后返还,便于开工资。第二节 离职一、 公司劝退或离职的员工需提前一个月以书面形式通知对方。劝退要写劝退书 ;离职要写离职申请 。工资计算至最后上班日止,并于次月发薪日结算;如果员工未按照公司章程办理,公司保留对其工资的解释权,也就是说可以不予发放工资。二、 办理离职手续的程序:1、到行政部提出申请;2、各部门领导在物品领用单上签字,没有归还的物品照价赔偿,部门领导不能予以批准,因其造成的物品缺失由签字人承担。3、最后把物品领用单交到行政部存档。4、行政部为其清算工资,并把结算单交到财务。5、次月开薪日本人到财务领取工资。三、 交 接:离职人员需交接各种文件及电子版文档等;以及未尽业务,影响公司正常运转者不发工资并追究其相应责任。第三节 离职清算一、 公司将在员工尚未领取的薪酬中(或公司应给予员工补偿中)扣除与员工离职时未归还的公司财务等价金额。二、 员工离职时应还清尚未还清的公司财务或培训费用等,应由离职员工本人赔偿的部分,公司从该员工尚未领取的薪酬中扣除,不足部分应

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