1、- 1 -模块一 商务准备接听电话 、票 务预订、预订酒店、安排行程一、接听电话 Using the telephone寻找他人的表达方法： 1. Its urgent. Could I have her mobile phone number? 2. Could you tell me where I can reach her?3. This is an emergency. I need to get in contact with him right now. 4. Ill call her again. 我会再打给她。 5. Ill call back later. 我稍后会再打来。
2、6. Please ask Miss Chen to call me back. 请陈小姐给我回电话。7. Could you tell her to call Carol as soon as possible? 能不能请她尽快8. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。1. Its urgent. Could I have her mobile phone number? 情况很紧急，我能要他的手机号吗？2. Could you tell me where I can reach her? 请告诉我哪里可以找到他？3.
3、Im sorry to keep you waiting. 很抱歉让您久等了。4. I am sorry for the late. 很抱歉，我来晚了。打错电话 1. Im sorry I have the wrong number. 抱歉，打错电话了。2. Is this 02-2718-5398? 这是 .？3. Im sorry. I think I must have dialed the wrong number. 抱歉，我可能打错电话了。4. Could I check the number? Is it 2211-3344 我能核对一下电话号码吗？这是？帮忙转分机1. Can I
4、 have extension two-one-one, please? 请帮我接 211 分机。2. May I speak to David, extension tow-one-one? 请找 David, 分机 2113. Extension two-one-one, please. 请接 211 分机。- 2 -关于接听电话的最常用语句与词汇Making a callcase You can sayGive your name and company My name is .Im from .Say who you want to speak to Id like to speak
5、to,please?Can I speak to , please?Take a message Offer to take a message Can I give him/her a message?Can I take a message?Ask for the name Who is calling, please?Ask for the telephone number What is your number, please?Can I have the number, please?Check information Can you repeat that, please?Just
6、 let me check that.Check the number Can you check the number?Check the spelling Can you spell that, please?Be polite Im sorry.Im afraid that.Sorry to二、票务预订 Booking air tickets （ ticket booking service )关于票务预定的最常用词汇case You can say.Give your name My name isIm fromExpress your destination I want to fl
7、y toI have an inquiry about flights toDay and time I want to travel tomorrow morning.在忙线中1. Her line is busy at the moment. Can somebody else help you? 她正在通电话，别的人可以帮你吗？ 2. Hes on another line right now. 他现在正在接另外一个电话。3. Hes talking a long-distance call now, what can I do for you? 他正在接长途电话，有什么我可以帮你吗？
8、4. Sorry, his line is busy. 抱歉，他正在打电话。5. May/Can I leave a message?6. Is it possible to leave a message? - 3 -Are there any flights next Friday?Class of ticket I want to travel first class.One passenger travelling business class.Check information Whats the check-in time, please?When do I check-in?Wh
9、ich terminal is it?What time do I arrive in.?Is it a direct flight?Is there a stopover?三、预定酒店 Making hotel reservations关于预订酒店的最常用词汇RESERVING A FLIGHT Give you name :Jerry says you can say This is Jerry from Bibury system. My name is Destination:I have an enquiry about flights to Frankfurt. I want to
10、 fly to Day and time :Are there any flights tomorrow afternoon? I want to travel tomorrow morning .next Friday .in the evening .Class of ticket :One passenger travelling business class. I want to travel first class .economy class .Check information :What is the check -in time, please? When do I chec
11、k-in?Which terminal is it ? What time do I arrive in ? Is it a direct flight ? Is there a stopover ?四、安排行程 Sending a draft schedule（business itinerary，agenda ) 1. Ive come to make sure that your stay in Beijing is a pleasant one. 2. Youre going out of your way for us, I believe.3. Its just the matte
12、r of the schedule, that is, if it is convenient of you right now. 4. I think we can draw up a tentative plan now. 5. If he wants to make any changes, minor alternations can be made then. 6. Is there any way of ensuring well have enough time for our talks? 7. So our evenings will be quite full then?
13、8. Well leave some evenings free, that is, if it is all right with you. - 4 -五、饮食安排关于饮食安排的最常用语句1Sit down , please .Here is the menu. 请坐，给您菜单，先生。 May I take your order ,sir? 您要点菜吗？ 2What would you like to have ,coffee or tea? 您要喝咖啡还是茶？ 3Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？ 4Ser
14、vice hours are: （餐厅）供应时间是： 7:00a.m.to 9:00a.m.for breakfast. 早餐 7 点到 9 点。 11:30a.m.to1: 30p.m.for lunch. 午餐 11 点半到 1 点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐 6 点半到 8 点半。 5Here is the bill. Please sign it. 这是您的账单，请签字。 模块二 接待工作接机、接站、酒店招待与饮食安排一、商务接待（接机、接站） 关于商务接待的最常用语句与词汇Welcoming visitorsWelcomingIts a g
15、reat pleasure to welcome you to On behalf of,Id like to welcome you to Weve been looking forward to your visit.Introducing yourselfMy names.Im(title)Let me introduce myself. ImHow do you do? My namesImfrom(company)We havent met. ImIntroducing someone elseId like to introduce you toHave you met?,this
16、 isResponding to introductionsHow do you do? My namesNice to meet you . MinesMaking small talksTalking about the travelHow was your trip?Did you have a nice journey?Did you have any trouble finding us?It was fine/very smooth/horrible.Talking about the weatherHow do you find the weather here?Do you l
17、ike the weather here?Its lovely/sunny/warm.Its a bit too hot.Talking about accommodationsHow do you like your hotel?Is everything all right?Its very comfortable/lovely.Talking about the entertainmentHow do you do in the evenings/at weekends?Where do you spend your holidays?- 5 -The service is excell
18、ent.The rooms are a bit cramped.What do you do in your spare time?Do you like films/gardening/sports?What kind of music do you like?Im impressed with your wide store of information. You must have read very much, mustnt you?Golf is my favorite sport.1. I need to pick up somebody at the airport. (我要去机
19、场接人 )2. Excuse me, Miss xx, will Flight No 33666 arrive on time? (小姐,请问 33666 号航班会准时到吗?)3. It has been delayed.(飞机晚点了)4. It arrived on time.(飞机正点到达)5. It has been cancelled.(航班被取消了 )6. Where is the luggage Pick-up?(行李提取处在哪?)7. Where is the Taxi Stand?(在哪叫出租车?) 8. I will hold up a sign and wait for y
20、ou at the Arrival Gate No(我会举个牌子在入口号大门处等你.9. I will be waiting in the parking lot. As soon as you claim your luggage, please call my cell phone right away.我会在停车场等你 .你一提好行李,马上打我手机 .10. My car is black with license plate No我的车是黑色,车牌号是.11. take off 起飞12. land 降落13. departure 出口处14. arrival 入口处15. parki
21、ng lot 停车场16. pay phone booth 电话亭17. Information Desk 问讯处二、酒店招待关于招待的最常用语句与词汇 约定了房间I will arrive late, but please keep my reservation.I made a reservation in Beijing.Do you accept credit cards (travelers checks)? 没有预定房间May I see the room?I would like a quiet room.I would like a room with a nice view
22、(a balcony).Do you have anything bigger (better/cheaper)?I would like a room on the upper level.I will take this room.- 6 - 询问旅馆相关设施和服务Where is the dining room?What time does the dining room open?Could you keep my valuables?Is hot water available any time?Is there a beauty salon (barber shop)?Can I
23、have a card with the hotels address?Can I get a ticket for the sightseeing bus here?Where is the nearest subway station?Entertaining visitorsToastingHeres toLets raise our glasses toId like to propose a toast toI am very much impressed by the hospitality and warmth you have extended to us,I hope tha
24、t XXX and our other friends will be able to visit our country/city in the future, so that we will have the chance to return some of your kindness.InvitingWed like to invite you toWould you like to come toWe wondered whether you could come to?If you have no plans tomorrow night, what aboutIf you like
25、 , I can show you some of the sights tomorrow.Why dont you join us for dinner?Would Wednesday evening suit you?- 7 -三、会议安排及召开 Meeting arrangements and presentation 关于会议的最常用语句与词汇MAKING A FORMAL PRESENTATIONKate says: You can say:At the beginning: Start with polite phrases Ladies and gentlemen, thank
26、you very much for coming this afternoon.Ladies and gentlemen. welcome.Outline the Structure of the presentation In the next hour or so, Im going to In the next ten minutes ,Im going to talk aboutI shall begin by talking about Then I shall explain Finally, I shall outline My first point is My second
27、point is My final point isGive the objectives By the end of hour, you will be able to see why Bibury Systems are so committed to this new venture.The objective of my presentation is Move to the fist point So, lets begin with the background I will start with the Background.At the end: SummariseSo, to
28、 sum up To sum upConcludeTo conclude the presentation To conclude- 8 -四、礼物赠送 Giving gifts 关于礼物赠送的最常用语句 赠送礼物1. Id like to give you a little something (to take home). 2. Heres something for you. 3. Please accept this with my thanks. 4. Heres a present for you5. Heres a little something for you.6. I go
29、t a gift as a token of my affection for you.7. Im got a little gift for you. 接受礼物1. Thank you.2. Oh, how sweet of you! May I open it?3. I hope youll like it .4. Im glad you like it.5. Thank you. Its so lovely.9五、告别送别 Farewell 关于送别时的最常用语句Bidding farewellClosing remarksIm afraid I must go; otherwise I
30、ll miss my flight.Well, Id better be off.We are all sorry to see you leave.Safe journey.Have a good/nice trip/flight.Future contactsI hope well see you again soon.Im sure well be seeing each other again soon.I look forward to seeing you nextKeep in touch.Give me a ring next time youre in 十分感激款待 1. I
31、 really appreciate all of your hospitality. 2. Thanks for being so hospitable. 3. Thank you for taking care of me here. 有件小东西送您 1. Id like to give you a little something (to take home). 2. Heres something for you. 3. Please accept this with my thanks. 保重！一路平安！ 1. Take care, and have a pleasant fligh
32、t / trip. 2. Good luck, and enjoy your flight. 3. I hope you have a safe trip home. 10模块四 其他活动会展活动、商务面试一、会展活动 Exhibiting关于会展的最常用语句 问好 1. Good morning/afternoon/evening./May I help you? /Anything I can do for you? 2. How do you do? /How are you? /Nice to meet you. 3. Its a great honor to meet you./I
33、have been looking forward to meeting you. 相互介绍 1. Let me introduce my self. My name is Benjamin Liu, an Intl salesman in the Marketing Department. 2. Hello, I am Benjamin Liu, an Intl salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet
34、you. 3. I would like to introduce Mark Sheller, the Marketing department manager of our company. 小聊 1. Is this your first time to China? 2. Do you travel to China on business often? 3. What kind of Chinese food do you like? 确认话意 1. Could you say that again, please? 2. Could you repeat that, please?
35、3. Could you write that down? 社交招待 1. Would you like a glass of water? / can I get you a cup of Chinese black tea? / How about a Coke? 2. Alright, let me make some. Ill be right back. 3. A cup of coffee would be great. Thanks. 客户询问 1. Could I have some information about your scope of business? 2. Wo
36、uld you tell me the main items you export? 3. May I have a look at your catalogue? 回答询问 4This is a copy of catalog. It will give a good idea of the products we handle. 5Wont you have a look at the catalogue and see what interest you? 116That is just under our line of business. 品质 1. We have a very s
37、trict quality controlling system which promises that goods we produced are always of the best quality. 2. You have got the quality there as well as the style. 3. How do you feel like the quality of our products? 客人询价 1. Will you please let us have an idea of your price? 2. Are the prices on the list
38、 firm offers? 3. How about the price/ How much is this? 我们报价 1This is our price list. 2We dont give any commission in general. 3What do you think of the payment terms? 客人还价 4Is it possible that you lower the price a bit? 5Do you think you can possibly cut down your prices by 10%? 6Can you bring your
39、 price down a bit? Say $20 per dozen. 12二、商务面试、关于面试的最常用语句Participating in job interviewsBeginning/Warming up Ive come here for an interview as requested/by appointment/as invited.Did you have any difficulty/trouble finding our company?-Not really, Im familiar with this area.How do you think of the w
40、eather today?-I dont like the weather like this. Cole and rainy. Hope it become sunny as soon as possible.Describing ones personalityGenerally speaking, Im a person who is honest, flexible and easy-going.I am always energetic and enthusiastic. Thats my strongest personality.My classmates say Im a fr
41、iendly, sensitive, caring and determined person.Talking about skillsWhat special skills do you have? I have experience in computer operation, proficient in Microsoft Word and Microsoft Excel.How do you think of your English? I have learned English for 10 years, and have passed College English Test B
42、and 4 and 6.Talking about educationHow have you been getting on with your studies?I have been doing quite well at college. According to the academic records I have achieved so far, I am Bachelor of business Administration this coming July.Participating in job interviewsI was awarded a scholarship fr
43、om the university every year. In 1995 I participated in the National English Speech Contest and won the prize.What subject did you minor in? I didnt minor in any subject when I was in university, but T attended English and computer courses. And I am currently studying finance in a training school.Ta
44、lking about salaryI would expect the standard rate of pay at your company for a person with my experiences and educational background.I expect to be paid according to my abilities and I am sure you will make me a fair offer. I think salary is closely related to the responsibilities of the job, Shall
45、 we discuss my responsibilities with your company first?EndingDo you have any questions you want to ask?When will I know your decision? We will get in touch with you by the end of next week.Thank you for your interest in our company.I look forward to hearing from you./I hope to hear from you as soon as possible.
