1、Hotel English,Amy Chang,2/13-7/13,Hotel English,Warm-up questions：,How was your winter vacation? What did you do during Spring Festival? Whats your plan for this term?,Rules in class：,No Chinese name in this class; English only, No Chinese (if possible); No speaking, no score;,Final score：,30%: fina
2、l exam; 10%: attendance; 10%: daily report; 15%: mid-term exam; 35%: performance in class;,speaking,speaking,speaking,speaking,Some requests：,Preview/review (text book); Speak as more as possible; Teamwork (8groups); Sit with team members around one desk in class;,About teamwork：,Pick one 5-star hot
3、el in Zhuhai as your company; Make a logo and put it on the desk;（logo in English） Cooperate with group members; Compete with other groups;,contents：,Working procedures of room reservation; Check-in ,1st class: Review,Unit4 Translation the name of hotel,Unit 1 Types of hotel,3,Question: What kinds o
4、f hotel do you know?,1. According to the type of guests,商业型酒店,长住型酒店,度假型酒店,会议型酒店,Commercial Hotel Resident Hotel Resort Hotel Conventional Hotel,2. According to the stars,One-star Hotel,Two-star Hotel,Three-star Hotel,Four-star Hotel,Five-star Hotel,3. According to the location,1. High-way Hotel (公路酒
5、店) :eg. motel(汽车酒店),2. Airport Hotel (机场酒店),3. City Hotel (城市中心酒店),4. Resort Hotel(观光地酒店),4. According to the size,Small hotels,Medium-sized hotels,Large hotels:,Unit 2 Departments in hotel,3,Question: What department do you know in a hotel?,Hotel,The front of the house,The Front Desk/ Office (前厅部),
6、The back of the house,Departments in hotel,Housekeeping department (客房部),Food & Beverage Department (餐饮部),Human Resources Dept.人力资源部,Recreational Dept.康乐部,Financial Dept.财务部,Sales Dept.市场营销部,Security Dept.保安部,Engineering Dept.工程部,Unit 3 Positions in hotel,3,Question: What position do you know in a h
7、otel?,总经理,副总经理,销售总监,部门经理,主管,领班,general manager,deputy general manager,Director of Sales,department manager,supervisor,captain,接待员,商务中心文员,清洁工,服务员,receptionist,business center clerk,cleaner,attendant/waiter/waitress,Unit4 Translation the name of hotel,3,Question: What other word has the same meaning w
8、ith hotel ?,Unit4 Translation the name of hotel,3,In Chinese: 酒店/饭店/宾馆/旅馆/旅舍/会馆/度假村/疗养院/客栈,1) Hotel(酒店/饭店/宾馆) 2) Youth hostel hstl (青年旅舍 ) 3) Motel(汽车旅馆): the Midday Motel mutel 4) Inn(客栈): Holiday Inn / the Beachside Inn 5) Guest house(旅舍): the State Guest House(国宾馆) 6) Resort(度假村): the Ocean Sprin
9、g Resort (海泉湾度假城) 7) Sanatorium(疗养院): Cong Hua(从化)City sanatorium,snt:rim,1.According to the pronunciation,3,仙泉大酒店,珠海大酒店,Xianquan Hotel,Zhuhai Hotel,3.According to the habit,3,葡京酒店,皇家饭店,Hotel Lisbon,Hotel Royal,西方使者饭店,Ambassador West Hotel,1.珠海华侨宾馆 2.珠海帝濠度假酒店 3.莫泰连锁旅店 4.珠海西藏大厦 5.珠海庆华国际大酒店 6.珠海粤海酒店,Z
10、huhai Overseas Chinese Hotel,Kingward International Hotel,Guangdong (Regency) Hotel,Dihao Holiday Hotel,Motel 168,Tibet Hotel,4.Some hotels in Zhuhai,7.珠海海洋大酒店 8.珠海中天酒店 9.珠海御温泉度假村 10.珠海星城大酒店 11.珠海石景山旅游中心大酒店,Ocean Hotel,Zhuhai Imperial Hot Spring Resort,Zhong Tian Hotel,Star City Hotel,Paradise Hill
11、Hotel,4.Some hotels in Zhuhai,12.怡景湾大酒店 13.海湾大酒店 14.珠海中邦艺术酒店 15.珠海粤财假日酒店 16.珠海度假村酒店 17.惠州皇冠假日酒店 18.澳门威尼斯人度假酒店,Harbor View Hotel & Resort,Zhuhai Zobon Art Hotel,Grand Bay View Hotel,Holiday Inn Zhuhai,Zhuhai Holiday Resort Hotel,4.Some hotels in Zhuhai,Crowne Plaza Hotel HuiZhou,The Venetian Macao-Re
12、sort-Hotel,pl:z,vini:n,2nd class: greetings and wishes,step 4 greetings and wishes,step 5 speaking exercises,step 1 morning warm-up,3,Song for today: sunshine in the rain,step 2 daily report,3,Daily report:,step 3 review,3,Some relative words about hotel.,step 4 greetings and wishes,3,Question: How
13、to greet guests （in a hotel）?,step 4 greetings and wishes,3,Question: How to express wishes to guests （in a hotel）?,step 4 greetings and wishes,3,Group discussion: 1.write down sentences about greetings and wishes as more as possible. 2.Four groups for greetings. 3.Four groups for wishes.,step 5 spe
14、aking exercises,3,Role-play: a social chat between an attendant and a guest; two persons required to do this role play; points is available;,step 5 speaking exercises,3,Social time,3rd class: greetings and wishes,step 4 listening exercises,step 5 new words about room reservation,step 1 morning warm-
15、up,3,Song for today: sunshine in the rain,step 2 daily report,3,Daily report:,step 3 review,3,Questions?,step 4 listening exercises,3,Listening marterial: Topic: blind date,step 5 new words about room reservation,1. Room status（房态）, 住客房（Occupied room, OCC）, 走客房（Check-Out room, C/O）, 空房（Vacant room,
16、VC）, 待修房（Out Of Order room, OOO）, 请勿打扰（Do Not Disturb, DND）, 外宿房（Sleep Out room, S/O）, 保留房（Blocked room, BLO）, 预计退房（Expected Depature, ED）,2. Room type（房型）,单人间,大床间,双床间/标准间,三人间,Single room,Double room,Twin room,Triple room,2. Room type（房型）,普通套间,商务套间,复式套间,连接套间,Junior suite,Business suite,Duplex suite,
17、Connecting suite,豪华套间,总统套间,Deluxe suite,Presidential suite,3. Bed type（床型）,单人床,双人床,大号双人床,特大号双人床,Twin-size room,Double-size room,Queen-size room,King-size room,加床,Extra bed,4. Other words,服务费,价格,到达,离开,Service charge/ expense,Rate/price,arrival,departure,价目表,tarrif,step 6 guessing game,3,one person st
18、ands back to the blackboard; others from your group describe the word in PPT in English ; if guess rightly, everyone in the group get 1 point;,step 6 guessing game,3,Occupied room,Service charge,tarrif,Queen-size room,Deluxe suite,Triple room,step 6 guessing game,3,departure,Extra bed,Out Of Order r
19、oom,Double room,Sleep Out room,Connecting suite,chapter1: Bellmans Services,step 4 useful sentences,step 5 speaking exercises,step 4 useful sentences,3,Bellman,concierge,Front office/desk,step 4 useful sentences,3,Question: Do you know the relationship between them?,step 4 useful sentences,3,Front o
20、ffice/desk,Concierge services dept.,Bellman,(reception, reservation, operator, assistant manager etc.),(porter.),step 4 useful sentences,3,Question: What does a bellman need to do?,step 5 speaking exercises,3,Role-play(2-3 persons): a social chat between a bellman and a guest; points is available; R
21、equests:For bellman: try to be warmly and gentle; For guests: try to ask for help. Social greetings included;,unit1: Bellmans Services,step 4 listening exercises,step 5 speaking exercises,Step5 speaking exercises,3,task:try to make a dialogue between 2 or 3 persons; points is available; Requests:pla
22、ce: in front of a hotel; role: bellman/guest. try to use some new words: reception desk/check-in/ Make a reservation etc.,unit2: Showing the Way,step 4 listening exercises,step 5 speaking exercises,Step4 listening exercises,3,New words:well-equipped gym n.设备很好的体育馆apparatus n.装置exercise bicycle n.运动脚
23、踏车weights n.举重设备sauna n.桑拿swimming trunk 游泳裤,Step4 listening exercises,3,dialogue: R: Certainly sir. We have a well-equipped gym with all the latest recreational sports apparatus- exercise bicycle, weights, swimming pool, tennis courtthat sort of thing. You may find more details in this map. G: R: T
24、hen we have an excellent sauna, with a free supply of towels and soap.,Step5 speaking exercises,3,Situation1(2points):guest arrives the hotel, bellman helps to take off luggage, and show the way to front desk. role:bellman; guest; Request:try to use some new words we learn;,Step5 speaking exercises,
25、3,Situation2(3points):a regular guest arrives the hotel with his daughter, the girl is going to attend a piano competition in this city. role:bellman; porter; father; daughter; Request:at least four sentences, for each person;,unit3:delivering luggage,step 4 useful sentences,step 5 speaking exercise
26、s,3,New words:dispatch dspt v.派遣，分派adequate dkwt a.适当的，充足的individual ndividjul a.个人的form n.表格count v.清点，计算,Single-shoulder bag n.单肩包,speaking exercises,3,homework:,teamwork:make a dialogue between porter and guest.choose any situation as you like.,speaking exercises,3,Interview between a bellman and
27、 a guest:,situation:Everybody is a bellman and is also a guest. When you ask questions, youre a bellman, or youre a guest. task:1. find someone to be your guest in another group.2. interview him/her.3.report the information you get.,unit4: introducing facilities and services,step 4 useful sentences,
28、step 5 speaking exercises,3,Question in last class:,Most famous dishes in Zhuhai:Hengqin oyster 横琴蚝Doumen double-shells crab 斗门重壳蟹Baiteng broken love lotus 白藤断情藕Wanshan Yudui shrimp 万山玉对虾,3,New words:Fitness center 健身中心Swimming pool 游泳池Spa center 水疗中心Sauna center 桑拿中心Karaoke bar 卡拉OK厅Beauty parlor 美
29、容院Golf course 高尔夫球场Hair salon 美发厅,3,New words:marcel 烫发shampoo 洗发hair cutting / coloring/ treatment 剪/染/护发blow-drying 吹发race/jogging apparatus 跑步机Tai Ji Boxing 太极拳Kong Fu 功夫,3,Group activity:,CCTV news (points available):Each group give us a presentation of CCTV news broadcast. (a hostess, a male ho
30、st, 1 minute)Please pay attention to the contents you talk. Sth such as your name, day, date, weather, and the news must be included.,3,Class activity:,Individual work(5 minutes)find someone in another group，have a social chat, and ask some questions about facilities and services.,3,Class activity:,
31、teamwork(5 minutes)discuss these two questions with your group members: What facilities are there in our school? What facilities do you expect?,3,Speaking exercise:,Individual workOne tells me one sentence include one English name of others. Then the person mentioned will tell me one sentence.,guess
32、ing game,3,brochure,Haircut room,Air conditioner,fantastic,curtain,valuables,guessing game,3,remote control,Room card,Luggage stand,scenery,calm,Telephone directory,guessing game,3,immediately,delay,suitcase,fountain,Rotating canteen,Shoulder bag,guessing game,3,breakable,stationary,shower,gorgeous,
33、corridor,lobby,guessing game,3,enjoyable,elevator,porter,receptionist,temperature,reservation,Unit5: room reservation,step 4 useful sentences,step 5 speaking exercises,3,Reservation type:,临时性预订,确认性预订,保证性预订,3,Simple reservation,confirmed reservation,guaranteed reservation,3,Useful words:,客人姓名： 房间类型：入
34、住日期： 离店日期： 房价： 付款方式： 现付 转帐 信用卡信用卡： 卡号： 有效期：备注：经办人： 日期：#酒店预订部地址： 邮政编码：电话： 传真： 日子邮件：,订房确认书,3,Useful words:,客人姓名：Guest Name 房间类型：Room Type入住日期：Arr. Date 离店日期：Dept. Date 房价: Room Rate 付款方式：Payment 现付Cash 转帐Transfer Accounts 信用卡Credit Card信用卡：Credit Card 卡号：Card No. 有效期：Valid备注：Remarks经办人：Prepared by 日期：
35、Date#酒店预订部 #Reservation Dept. Hotel地址：Address 邮政编码：Post Code电话：Tel 传真： Fax 日子邮件：E-Mail,订房确认书（Reservation confirmation form）,3,Type of charge:,欧式计价,美式计价,修正美式计价,3,European Plan/EP,欧陆式计价,百慕式计价,American Plan/AP,Modified Plan/MP,Continental Plan/CP,Bermuda Plan/BP,listening exercises,3,Dialogue：（G: guest
36、, R: reservation clerk） R: Good morning. Room reservations. May I help you? G: Yes, Id like to reserve a room. R: Thank you. For which date and how many guests will there be in your party? G: From April 16th to 20th. Just my wife and myself. R: From April 16th to 20th And which kind of room would yo
37、u prefer, sir? G: A twin, please.,listening exercises,3,Dialogue：（G: guest, R: reservation clerk） R: Could you hold the line, please? Ill check our room availability.Thank you for waiting, sir. We have a twin room at US180 per night. Will that be all right? G: OK, Ill take it. R: Thank you, sir. May
38、 I have your name and phone number, please? G: Sure. My name is Aaron, and my phone number is 3242-5827. R: Mr. Aaron Johnson, phone number 3242-5827Excuse me, how do you spell your first name?,listening exercises,3,Dialogue：（G: guest, R: reservation clerk） G: Its double A, R, O, N. R: Double A, R,
39、O, N. Thank you, Mr. Johnson. May I know your arrival time on April 16th? G: Around 9 p.m. R: Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p.m., because it is the peak season now. If you make a guaranteed reservation, we can hole the room overnight. Would you like to
40、 make a guaranteed reservation by credit card? G: Fine. Do you accept American Express?,listening exercises,3,Dialogue：（G: guest, R: reservation clerk） R: Yes. May I know the number? G: Its 134986. R: Thank you, Mr. Johnson. Youve made a guaranteed reservation at the Guangzhou*Hotel, from April 16th
41、 for 5 nights. If you cant arrive as scheduled, please inform us before 6 p.m. on April 16th. Thank you for calling and we look forward to seeing you.,Unit6: other services,step 4 useful sentences,step 5 speaking exercises,3,Some shorthand of English:,A/C,ABF,ATD,3,Account 帐号,BBF,C/C,American breakf
42、ast 美式早餐 Assumption of liability 账务承担书,Attached 帐单,Buffet breakfast 自助式早餐,Credit card 信用卡,3,Some shorthand of English in hotel:,C/H,CBF,CO,3,Card holder 持卡人,COA,COD,Continental breakfast 欧陆式早餐,Company 公司,Cash on arrival 客人入住登记之前现付,Cash on departure 客人退房离店之前现付,3,Some shorthand of English in hotel:,DI
43、SC,ETA or E/A,ETD or E/D,3,Discount 折扣,IDD,INCL,Expected arrival 预期到达,Expected departure 预期离店,International direct dial 国际长途,Include 包括,3,Some shorthand of English in hotel:,COMP,CXL,D/O,3,Complementary 免费,DDD,DEP,Cancellation 取消,Due out room 超时未退的房,Domestic direct dial 国内长途,Departure 离店,3,Some shor
44、thand of English in hotel:,MB,OBF,OTHS,3,Master bill 主帐单,MTD,N,Oriental breakfast 中式早餐,Others 其他,Mouth to date 月累计,Net rate 净价（除去服务费等附加费用）,Class activity:,teamwork(5 minutes)Make a discussion with your group members, and write down some personalized services as more as possible.,Class activity:,Find
45、 a partner in your group and make a dialogue according to “conversation 2” in our text book.,Unit7: left-luggage,step 4 useful sentences,step 5 speaking exercises,Class activity:,Short speech:Each group gives us a short speech about “What can we do about the earthquake in Yaan” after discussion.Each
46、 of you represents one person below. 1.Chairman 2. mayor of Yaan 3. mayor of Zhuhai 4.Local person in Yaan 5.student 6. ordinary people 7.CEO of Yili CO 8. movie star,Class activity:,Short speech:Please begin like this: as a , I think,Speaking practice:,Teamwork: Each group make a dialogue about dep
47、ositing something (glasses/water cup/computer/wallet/ baby),Speaking practice:,Teamwork: Each group make a dialogue about depositing something (glasses/water cup/computer/wallet/ baby),Unit8: inquiry service,step 4 useful sentences,step 5 speaking exercises,Speaking practice:,Individual activity: Wa
48、lk around in the classroom, ask each person you meet a question, after getting the answer, please go on to find another one.Then tell us about your experience.,Speaking practice:,Individual activity: Choose a person in the classroom and ask a question politely. Then the person you pick will ask another person a question,Some expression about direction:,A,A在B的旁边。,B,A is next to B.,Some expression about direction:,A,A在B和C中间。,B,A is between B and C.,C,Some expression about direction:,A,A在B的上面。,B,A is on top of B.,
