1、Basic Hotel English,left left right right go turn around go go go left right left left right right left left right right go go go left left right right go turn around go go go,GAME：Rabbit Dance,-Good morning(afternoon, evening), Sir./Madam. -Good morning(afternoon, evening).-How are you? 你好吗？ -Fine.
2、-Welcome to our hotel/ restaurant欢迎光临我们的酒店/餐厅,1.问候,2.道别,-Good-bye.,3) -Good night. 晚安,2)-See you!,3. 致谢,1)-Thank you(very much)-Youre welcome, Sir./Madam. 2)- Thank you for your coming.,4. 道歉,-Im sorry, sir/Madam. -That ok. -Never mind, it doesnt matter.,主动向客人提供帮助,-Good afternoon, Sir./Madam. Welcom
3、e to our hotel. (How)May I help you?What can I do for you ?-Sure.,请客人稍侯,1) -Wait a moment, Sir./ Madam.Thank you for waiting.2) - Hold on, please.- Ok.,需打扰、提示或打断客人时,-Excuse me, sir. -Oh, Yes.,向客人递送物品时,-Here you are, sir. -Thank you.,向客人指示方向,1)-Please follow me.(Let me show you.) 2)-This way, please.,turn right,Go straight streit(直的),Turn left,互动操练 Practice,所有培训员工分成两组，一组持中文意思的卡片，一组持英文翻译的卡片。随便点中文或英文卡片的员工，被点到的员工起立朗读卡片上的内容，相对应中文或英文翻译的员工立刻起来回应，接上的组加分，接不上的组扣分。,感谢观看学习！,
