1、1Unit 9a Flexible BenefitsBenefits1. warmer: Say something about benefits which companies can offer:e.g. pension, company car; additional holiday; etc.2. Ex. Have you ever got any kind of benefits?List them:3. Ex. Explanation:Additional holiday:Additional cash:Retail vouchersChildcare vouchersAccide
2、nt insuranceTravel insurancePensionCritical illness insuranceRead the mini-profiles. Give your reasons when answering4. Ex. Discuss the nine benefits listed in Ex. and choose those you would be most interested in.2How fexible benefits work5. Ex. PwCs flexible benefits system: the Base Pay Benefit Pr
3、emiumNew words or phrases:(1) put together: combinee.g. Your department spent more last year than all the other departments put together.(2) put sth together: assemble sthe.g. He took the machine to pieces and then put it together again.Others: put together an essay, a meal, a case for the defence(3
4、) to start with: in the first place; initiallye.g. To start with we havent enough money, and secondly were too busy.e.g. The club had only six members to start with.(4) above and over:e.g. They built a new room above / over the garage.She threw the ball over the fence.Throw the water over the flames
5、.3e.g. 2000 ft. above sea-levelabove average intelligence / heightHes over fifty.Shes been here over two hours.Suggested answer:Employees can use up to 20% of their base pay to buy additional benefits, if they so wish. The Benefit Premium includes a certain part ( Core Benefits ) which is not flexib
6、le; however, the rest can be used to fund nenefits of each employees choosing, or exchanged for cash.6. Ex. True or false:7. Ex. The importance of benefits for the employees / or when considering a job offer.The advantages of flexible benefits8. Ex. Read the document about the benefitsNew words and
7、phrases:1) appeal : make an earnest requeste.g. I am appealing on behalf of the famine victims.42) appeal to sb. : be attractive or interesting; e.g. His sense of humour appealed to her enormously.e.g. She appealed to the high court against her sentence.3) Servicee.h. The company hasnt enough cash t
8、o service its debts.4) leasing deals 5) tenant, lessee, lessor, lease, tenancye.g. Are you an owner or a tenant?Both the lessee and lessor sign a lease. ( a written legal agreement defining the terms of the tenancy.)6) worthwhilee.g. Its worthwhile taking the trouble to explain a job fully to the ne
9、w employees.Nursing is a very worthwhile career.7) subsidise: give a subsidy to (sth./sb.)e.g. a subsidised student8) cover: protection9. Ex. Listening:New words or phrases:1. come about: happen5e.g. Can you tell me how the accident came about?2. the individuality and diversity3. payroll4. identify
10、with: e.g. One cannot identify happiness with wealth.5. bulk: in large amounts6. pro-active:7. roadshow:8. advise on:e.g. She advises the Government on economic affairs.9. invaluable, valuable, valueless, worthless, priceless, numberless10. Ex. Advantages for the employee:flexible choicetax savingsc
11、ost savingscan change benefits as lifestyle changesAdvantages for the company:reduce staff turnoverhelps to define its brandaids recruitment of talented people6offers experience in flexible benefits, which is useful for PwCs consultancy service11. Ex. 语言功能I. Making Complaints 抱怨投诉Useful Expressions:
12、1. Making complaints:Excuse me, Im afraid Excuse me, there seems to be something wrong with There appears to be something wrong with I wish you Could you please 2. Responses:Oh, I am sorry about that. Ill Well, Im afraid there is nothing we can do about it, 7actually.Im afraid there isnt much that w
13、e can do about it.I suggest you leave it with us, and well see what can be done / we can do.Im afraid the manager isnt in at the moment. Could you call back later?Conversations:(1) A: I wish you wouldnt have your TV so loud.B: Sorry! Were you trying to sleep?A: Yes, and while I think of it - please
14、ask when you borrow the iron.B: I really ought to have known better. Sorry!(2) A: Do you think you could keep the noise down a bit?B: Sorry! Have I been keeping you awake?A: Yes, and another thing - would you mind not using my toothpaste?B: Im sorry. I thought you didnt mind.(3) A: That radios terri
15、bly loud. Could you 8turn it down a fraction?B: Sorry! Is it disturbing you?A: Yes, and something else - wouldnt it be an idea to buy your own soap?B: Sorry! I didnt realize you felt so strongly about it.(4) A: Do you have to have that record on quite so loud?B: Sorry! Is it bothering you?A: Yes, an
16、d while Im about it - please dont use the phone without asking.B: So sorry! I meant to ask you, but you were out.(5) A: Can I exchange this belt please?B: Whats the problem?A: I asked for a size 34 but this is a size 24.B: Of course. Lets look for a size 34 for you.(6) A: Id like to exchange these s
17、hoes please.B: Oh, are they the wrong size?9A: No, the size is OK, but the heel is coming off this one. See?(7) A: Excuse me. I bought this briefcase here the other day. Look heres my receipt.B: Yes?A: The problem is I cant get the lock to work.B: Strange. Let me see. Oh, yes. I see the problem. I c
18、an fix that for you.(8) A: Id like to exchange these jeans please.B: Whats wrong? Are they the wrong size?A: No. The size is OK. But theres a little hole in the back. Right here.B: Oh really? Well, no problem. Let me exchange it for you.(9) A: Excuse me. Id like to exchange this watch. I just bought
19、 it, but look at this.B: What seems to be the problem?A: Well, the stripe is broken. See?B: Yes, I see. Well, just find another one 10then.(10)A: Excuse me. Id like to return this shirt.B: Is there a problem?A: Yes. You see the sleeves? Believe it or not. It used to be a long sleeve shirt.B: Really?
20、A: Yeah. I washed it. Look at the sleeves now.B: I see what you mean. Well, would you like something else?(11)A: Im afraid theres something wrong with the camera I bought.B: Really? Whats the problem?A: The flash isnt working. Let me show you. See what I mean?B: Oh yes. Ill get you a new flash.(12)A
21、: What seems to be the problem with the blouse, miss?B: Well, look what happened the first time I washed it. The color changed completely.11II. Offering Help 提供帮助Useful Expressions:Offering Acceptances RefusalsLet me get it for youCan I help you with that?How about me getting it for you?Would you li
22、ke me to get it for you?If you want, I can get it for you.Any point in my getting it for you?Thanks a lot.Thats nice of you, thanks.Oh, would you? ThanksThanks a lot, but Im OK.No, dont bother, I can do it myself.No, its all right. I can manage. Conversations:A: Can I offer you some wine?B: Thank yo
23、u, but I dont drink.A: Would you care for some biscuits with cheese?B: No, thank you.A: Would you like some candy or some chocolate cake?12B: Thanks, that sounds delicious, but I cant eat chocolate.A: Well, dont you want anything?B: How about a peanut butter sandwich?A: A peanut butter sandwich?B: Yes, with jam if you dont mind.A: Yes, uhuh, OK. Anything else? A glass of milk perhaps?B: Yes. Thats fine, thank you.
