1、基础培训教材 Basic English sentences,1、Welcome to springwood harbour Hotel. 欢迎光临汇源海逸酒店。2、Good morning/afternoon/evening . 早上好/下午好/晚上好。3、Good night, Sir/maam. 晚安，先生/女士。4、Thank you. 谢谢。5、Youre welcome. 不客气。,6、Please have a seat. 请坐。7、Here is the menu. 这是菜单。8、May I have your name, please? 请问您叫什么名字？9、Enjoy yo
2、ur dinner. 请慢用。10、Just a moment.请稍等。,11. For how many persons? 请问几位？ 12. Have you got a reservation? 请问有预定吗？ 13. Ill show you the way. 我给您带路。 14. Where is the washing room（toilet）? 请问洗手间怎么走？ 15. Excuse me. 打扰了/对不起。,16. Its my pleasure. 乐意为您效劳。17. How may I help you? 有什么可以帮到您？18. Thanks for coming. 感
3、谢您的光临。19. Welcome come again. 欢迎下光临。20. Goodbye. 再见。,21. Im sorry. 很抱歉。22. Hope you enjoy your stay with us. 希望您在我们这里住的愉快。23. Have a nice evening. 希望您度过一个愉快的夜晚。24. Certainly sir. 当然可以，先生。25. I beg your pardon? 请再讲一遍好吗？,26. Sorry to have kept you waiting. 很抱歉让您久等了。27. Sorry for causing you this troub
4、le. 很抱歉给您带来这样的麻烦。28. Would you please sign here? 请在这里签名。29. Im always at your service. 随时为您服务。30. Go straight ahead. 一直往前走。,31. Take the elevator to the 17th floor. 请乘电梯到17楼。32. How do you like our hotel? 您觉得我们酒点怎么样？33. Please take your time. 请慢慢来。34. Is there anything else I can do for you? 我还能为您做点
5、什么？35. Were expecting you. 我们正恭候您的光临。,36. Its a pleasure to serve you and your party. 很高兴为您和您的客人服务。37. Its very kind of you. 您真好。38. The cloakroom is over there. 衣帽间在那边。39. Our business hours are from 7am to 12pmin the midnight. 我们的营业时间是早7点到晚上12点。40. Im sorry for the delay. 很抱歉耽搁您的时间。,酒店经营服务场所名称 酒店职能部门名称Executive Office 行政办Accounting Department 财务部Valet Shop 洗衣店Food & Beverage Department 餐饮部 Human Resource Department 人力资源部,Engineering Department 工程部 Chinese Restaurant 中餐厅 Security Department 保安部Japanese Restaurant 日本餐厅 Front Office 前厅部 Business Center 商务中心 Public Phone 公共电话台,
