1、,eBiz Service & Solutions,10%,15%,20%,55%,2004,Web Service & Solution,eBiz Consulting,SI Service & Solution,Network Integration,ppt宝藏__提供下载,44.9%,2.3%,9.4%,15.9%,15.4%,12.3%, , ,: ,50%,15%,10%,10%,15%,30%,20%,30%,7%,10%,5%,SCM CMS ERM ERP KMS HRM,SCM (Supply Chain Management),2004,2003,ERM (Enterpri
2、se Resource Management), : , IT , IT ,10 20 50 100 100 ,100 (845 ),10 (4,159 ),5 10 100 200 200 , ,30%,30%,40%,50%,( : %),100 80 60 40 20 0,1,2,3,4,CMS,GW/KMS,PMS,SCM,450 400 350 300 250 200 150 100 50 0,(:),: ,946,973,989,1,078,1,110,1,195,1997,1998,1999,2000,2001,2002,(),(/),: ,4,000 3,000 2,000 1
3、,000,2002,2003,2004,2005,2006,( : ),5,000,6,800,5,500,8,000,6,500,5,500,Extension,Front end,Back end,B2C / e-Community / Cyber IR Web Business / e-Marketing,System (HW) / Network(LAN,WAN) Solutions / Applications, ,9,000,5,000,4,500,7,500,Product,10,000,20,000,Solution,(21,626),(18,122),(9,807),(7,9
4、84),(7,467),(10,266),(14,073),(7,810),ERP CRM/DW KMS/GW EDMS WCMS Mailing Community B2B FAX,(: ),:,1999,2000,2001,2002,2003,2004,2005,2006,2007,(: ),:924 :742,61,166,195,238,369,611,924,1337,350,551,538,543,561,645,742,862,1,007,1,300 1,200 1,100 1,000 900 800 700 600 500 400 300 200 100,228,24,20,4
5、1,59,67,40,52,134,174,73,137,228,310,162,2,6,10,117,166, , , :16%, :16.6%,: KISDI,400,1,000,9 IT , , ,S/W, SoC, ,TV,Post-PC,S/W,2002,2007,2002,2007,2003,IT,100 90 80 70 60 50 40 30 20 10 0,240 200 160 120 80 40 0,143,1,2,3,4,5,6,7,8,9,10,11,133,154,157,147,157,154,153,171,190,186,IT,(:),: ,34.7,27.7
6、,20.8,12.9,16.2,10.0,18.2,27.4,26.7,31.3,24.7,(:),2003,2004,2005,1,000,500, ,1,500,20%,12%,600,400,300,500,1,000,15%,:,800 700 600 500 400 300 200 100 0 -100 -200 -300 -400,1999,2000,2001,2002,2003,2004,2005,2006,2007,182,475,730,-34,-192,-305,-343,-385,-289,:924 :742,(: ),2001,2002,2003,400,700,1,5
7、00,250,Value Profit,350,500,2,000,(:),2004,700,CMS,GW/KMS,ERP,CRM/DW,UMS,EIP,SCM,PMS,CMS,Knowledge Management,e-Commerce services,CRM,ERP,SCM,Business Intelligence,enablement Service,Web + IT Integration,Business Value,Technology Value,Suppliers,Customers,: IBM,Technology & Communications Infrastruc
8、ture,eBiz Solutions,eBiz Integration,eBiz Strategy,B2E,B2B,B2C,B2M,Product Leadership,Relationship management,e-Business Transformation,Mailing,Business,SCM,e- Automation,PABX,e-Market,ERP,MES,IBS,EDMS,Group D,GW,HRM,PRM,DW,IRM,KMS,EIP,WCMS,RMS,ERM,e-IPS,e-Fax,e-Search,e-CTI,e-Community,Employee,Cus
9、tomer,CRM : Customer Relationship Management,e-CRM,CRM,CRM ,Customer Relationship Management, , ,Customer,Customer,Customer,Customer,Customer,Customer, ,SCM System,EKP/EIP System,CRM System,Supply chain Integration,Enterprise KnowledgeInformation Portal,Customer DB Integration, : , : ,CRM System,one
10、 to one marketing,Information,Portal,eGS,Transaction,Information,eGS,eGS,Transaction,Portal,e-Gov.Service Integration,EUROPE,ASIA,N. AMERICA,S. AMERICA,OCEANIA,AFRICA,SCM ERP EKP/EIP,EUROPE,ASIA,S. AMERICA,OCEANIA,AFRICA,Los Angeles ARTCOMPT(AMERICA), INC. TEL : 1-714-999-8990 FAX : 1-754-999-9901,N
11、. AMERICA,eBiz Sector & Solution, eSolution ,LIFE,System,INFORMATION,COMMUNICATION,Techno Village,/,/,/,/, / / ,/,Mail+SMS+Fax+, , , DB, ,/,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer, , Order Fulfillment ,e-Business Value Chain,Consulting,Marketing,Contents,Flash,Design,
12、Coding,CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebiz Integration,Strategy,Sopping,eCRM,IRM,VOC/ RMS,e-Learning,Interactive Full Service, ebiz, ,eSolution,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCM ERP IPS,eCompany,EIP/KMS/GW,IRM/RMS/P
13、RM,WebSite CRM/CP,Partners,eBiz Total Service,eBiz Strategy,eBiz Operation,eBiz Consulting,Planning,Contents,Solution,eBusiness Integrator,eBiz Building,Marketing,eBiz total service,eCompany ,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP,PACS,ERP,CRM,EIP,Mailing,B2Emal
14、l,Integration Developers,Web Service,Enterprise Solution,Business Fields : SI Development & Solutions,SM MU,SI MU,NI MU,R&D MU,eBiz Total Service,eBiz Total Service, Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web Log Data,Data Base,Transaction Data,Customer Profile, ,e-CRM,Ser
15、vice,Sales,CRM Data Warehousing/Integration,SMS Channel,Web FAX Channel,eMail Channel,Web Site Channel,Post channel,Consumer,Investor,Purchaser,Analyst,The press,Club,Marketing,Customer Interaction Platforms Interaction Management Infrastructure,Customer Communications,Customer A,Customer B,Customer
16、 C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions & Service,Internet Area BSP Area SI Area NI Area,E-Mail,EDMS,GW,KMS,2( ),ERP,1 ( ),CRM,SCM,E-Planning,Office Management System,DW/E-CRM / CRM,E-Marketplace,SCM,ElS,GW/KMS,ERP,CMS,Management & Business,
17、B2B,Marketplace,IPS,EIP/EKP,PMS,Partner & Supplier,Customer,B2E,B2C,B2M,eBiz Sector & Solutions,eCRM,WCMS,IRM/PRM,Mailing,MES,CTI,PABX,IBS,Network IntegrationAutomation SystemEnterprise Network,CRM/DW,EIP/EKP,ERP/SCM,GW/KMS,SI consultingSI development SI management,Web consultingWeb development Web
18、management,NI Area,SI Area,Web SI Area,eBiz Solutions & Service,Web SI Area SI Area NI Area System Area,2004 , ,Consulting,eSolution,2004,Web Building,Web integrationPublishingDB generation,Web Design,Internet Area BSP Area SI Area NI Area,55%,15%,20%,10%,Consulting for eBiz eStrategy Consulting. eM
19、anagement Consulting eBusiness Restructure Consulting e-CRM,e-Marketing Consulting,e-Solution/ e-Infra/ e-Infra,SI consulting &management,Network Integration / Automation System,IT development & management,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformation,Syst
20、em,- , - ,- - Supply Chain ,ERP/EIP,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformation,System,- , - ,- - Supply Chain ,ERP/EIP,e-CRM function,e-Customer Relationship Management,e-CRM,e-CRM,Adaptation,Analysis,Data Gathering,eBiz Solution analysis _e-CRM, / , ,e
21、Biz Consulting,e-Marketing & Promotion,eCreative & Contents,eBiz Total Service,eBiz SI & Solutions,46%,22%,19%,Source: Executive Issues Survey CEO Global Business Study,The Alexander Group, Incorporated, , , , ,7%,6%, ?,CEO , ,1 2 3 4 / 5 Restructuring 6 7 (Globalization) 8 9 (Geopolitical) , ,1 2 3
22、 4 5 6 7 Restructuring 8 (Globalization) 9 (Value-Added Supplier Relationships), ,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, Site ?, Site Site ( , ) ?, / ? ?, ? ?, ,eCRM,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, Site ?, Site Site ( , ) ?, / ? ?, ? ?, ,eCRM, ,90 , : 60%( 80 90% ), , : 40%,Web Agency Service D
23、omain,Web Building,Web Solution,Web Consulting,Web CI Web Design Web application,e-Business Consulting Market Analysis,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer, , Order Fulfillment ,e-Business Value Chain,eCompany ,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,
24、IRM/RIS,GW/KMS,ERP/EIP, Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web Log Data,Data Base,Transaction Data,Customer Profile,PACS,ERP,CRM,EIP,Mailing,B2Emall,Integration Developers,Web Service,Enterprise Solution,Business Fields : SI Development & Solutions,eBusiness Transforma
25、tion,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCM ERP IPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSite CRM/CP,Partners,eBiz Total Service,eBiz Strategy,eBiz Operation,eBiz Consulting,Planning,Contents,Solution,Marketing,eBusiness Integrator,eBiz Building,eBiz total service,SM MU,
26、SI MU,NI MU,R&D MU,eBiz Total Service,eBiz Total Service,CRM,Forecasting, Opportunity Management, Configuration, Generation ,Forecasting, Customer Care Spare Management ,Forecasting Personalization Campaign Management Marketing Encyclopedia,ERP,CMS,SCM,EIP,eStrategy,Solution & Service - SI Developme
27、nt & Solutions,Marketing,Sales,Services,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions & Service,Internet Area BSP Area SI Area NI Area,E-Mail,EDMS,GW,KMS,2( ),ERP,1 ( ),CRM,SCM,E-Planning,Office Management System,SI A
28、rea NI Area Solution Area SM Area Internet Area R&D Area Consulting Area,SI Business Area,SI consultingSI development SI managementN/W managementNew technology,Network Integration- Network Consulting- Network Integration - Network Management,Innovation,Operation,Optimization,Business & IT Strategy,S
29、upply Chain Execution,eBiz Enterprise Management,Supplier,Customer,eCompany,Partner,Stockholder,Employee,IPS SCM,IRM PRM,e-Marketing,GW+KMS EDMS,Buy Side,Sell Side,ERP EIP,e-Business Sector & Solutions,Strategy,Contents,Solution,Brand A,Brand B,() ,Ebiz , , ,Brand C,Integration Branding & Identity,S
30、ummary,- , 2,3. ,2. ,4. ,5. ,6. ,1. , 2, , (), / , : 100 / : 10, / (),Off-line On-line Business WCMS e-CRM ,1. 7 ( ) 2. Web Solution ,Off line Business On line Business ,Vision,Mission,Planning,1. Summary,- , , , , ,- , , ,: ,5 ,One-StopService,10%,10%,5%,5%,BSP,IT consultingIT development IT manage
31、mentN/W managementNew technology,Wireless Internet,Web Contents,Web Mailing,Web SI,eBiz Solutions & Service,BSP Area Internet Area SI Area NI Area Consulting Area,BSP MU : (Business Service Provider Management Unit), 2, ,Customer,Partner,Shareholder,Employee,e-Business Solutions,Web Site, 2003, 2004
32、,EIP,e-Biz SI,Web SI,Web, 2005,eBiz PlanningeBiz Integratione-Package/Solutione-learning Solutione-Total Marketing,Web IdentityWeb ContentsWeb PromotionWeb Applications,Web SI PlanningWeb System IntegrationSMS / eFax / MailingeCRM / IRM / CMSe-Marketing(PRM),Web SI & eSolution,e-biz Total Solution,e
33、Biz Value,eBiz Transformation,Publish,Interact,Transact,Integrate,Customer Information Access HSE Communication,Customer and Technical Support Supplier Relationship Management,Electronic Order to Cash Electronic Procurement Supplier Bidding & Selection,Integrated Planning and Forecasting Integrated
34、Plant Management,: ,e-Business _Fulfill Demand,Website Strategy,Site E,Site B,Site H,Site F,Site A,Site G,E-biz Transformation,AS IS,TO BE,Site C,Site D,Strategy and Implementation,e-Shopping,Information,eBusiness,Business Function & Strategy,Proposal,- Web Site System ,Value,2003,2004,2005,2006, /
35、,e-Branding B2B / B2E Web (EIP)personalization(e-CRM / DM ), ,E-Biz , ,1,2,3, Branding & Identity (Web CI) Business / (Site Concept) System & Solutions,Himart,2. ., , , , ?,Strategy,Contents,Solution,Brand A,Brand B,() ,Ebiz , , ,Brand C,Summary,- ,Integration Branding & Identity,e-Business ,Convergence,Industry Transformation,Value Chain Integration,Channel Enhancement,
