1、 “Business English Expert” Market Leader Hotel Guest: Is it the correct time? Staff : Yes, I think so . Guest: You use Beijing Time here, dont you? Staff : Yes, we do Guest: Do you know what time it is now in Holland? Staff : I guest it is about half past eight in the morning. There is a time differ
2、ence of 6 hours Guest: I see. I want to call back home. It seems Id better make the call in the evening Staff : I think so if nothing is urgent, because there are special rates at night after 9:00 Guest: Do you mean cheaper? Staff : Yes Guest: Thats great. Thank you Staff : My pleasure. “Business En
3、glish Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L PROVERBS A light heart lives long Health
4、 is better then wealth. A man becomes learned by asking questions. UNIT 3： GETTING INFORMATION VOCABULARY Check 检查 German 德国人 over there 在那边 American 美国人 second 秒 mean 意思 Wonder 奇怪 taxi 出租车 stand for 代表 apartment building 公寓楼 PHRASES ON THE JOB What does this stand for ? Thank you for your help. Ple
5、ase wait a second 这代表什么？ 感谢您的帮助。 请等一会儿。 Ill check for you No wonder. 我给您查一下。 难怪呢！ LISTEN TO THE CONVERSATION Listen to the conversation and then fill in the table with the information about the ladys friend. NAME ROOM NUMBER NATIONALITY FIRST NAME FAMILY NAME TALKING TO THE GUEST Staff : Good mornin
6、g, maam. Anything I can do for you? Guest: Good morning. Im here to see my friend. But I dont know which building she lives in Staff : Do you have her room number? Guest: Yes, Its 408 Staff : May I know your friends name? Guest: Sure. Her name is Shelly, Shelly Wilson Staff : Is she an American? Gue
7、st: No, she is German Staff : Please with a second. Ill check for you Guest: OK Staff : Yes, here it is. She lives in Room 2408 in the apartment building over there Guest: What does 2 mean? Staff : It stands for the Apartment Building Guest: I see. No wonder. Thank you for your help Staff : Youre we
8、lcome. “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L GUESSING RIDDLES I go
9、 out every day but I never leave my home. What am I ? What is it that can carry a message to anyone in any town? What is it that when once lost you can never find again? What is it that cannot burn in the fire and cannot drown in water? UNIT 4： VISITING A GUEST VOCABULARY Visitor 客人 exit 出口 adapter
10、连接器 need 需要 brief ease 公文包 out of order 坏了 coupon 奖券 Interesting 有趣 room key 钥匙 tour guide 导游 Food Mall 食品街 Ancient Culture Street 古文化街 PHRASES ON THE JOB Im tied up at the moment. Ill be off then. 我这会儿非常忙。 到那时我就下班了。 Dont worry. I did ask for one. 别担心。 我确实要了一个。 LISTEN TO THE GUEST Listen to the conv
11、ersation between the guest and the staff and then answer the following questions. What does the staff want to do? Can the staff work now? why? When should she come back? What else dose the guest need? Can the guest get it? TALKING TO THE GUEST Staff : Good afternoon, Mrs. Anderson. Can I clean your
12、room now? Guest: Could you please come back again. Im tied up at the moment. Ive some visitors Staff : All right, no problem. When do you need me to come back? Guest: How about 6:00. is that all right? Staff : Sorry, Ill be off then. Ill finish working at 5:30. but dont worry. One of my colleagues w
13、ill come. Guest: OK Staff : By the way, do you need an adapter? Guest: Yes, I did ask for one Staff : Here you are. Ive got it for you Guest: Thank you Staff : Not at all. “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.M
14、arket-L “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L USING WHAT YOU HAVE LEARNED Draw a happy or sad face after each sentence. The place is really neat. Its quite a large room The pool is being repaired again?
15、 Youve disconnected me twice. I called three times, but nobody answered the phone Your manner is un-professional I didnt ask for that The food is better than at home. You always run out of cigarettes Its quite all right. Im satisfied. UNIT 5: DAYS & DATES VOCABULARY Date 日期 Sunday 星期日 Monday 星期一 Tue
16、sday 星期二 Wednesday 星期三 Thursday 星期四 Friday 星期五 Saturday 星期六 January 一月 February 二月 March 三月 April 四月 May 五月 June 六月 July 七月 August 八月 September 九月 October 十月 November 十一月 December 十二月 Spring 春天 Summer 夏天 Autumn 秋天 Winter 冬天 Easter 复活节 Christmas 圣诞节 Spring festival 春节 Lunar Calendar 阴历 Good Friday, 王
17、蒙难日 PHRASES ON THE JOB That is next Tuesday, isnt it? My brother will get it on November 2nd那是下星期二对吗？ 我弟弟将于 11 月 2 日收到。 Planes have to fly over the International Dateline How silly I am 飞机得飞越国际日期变更线。 我真傻。 LISTEN TO THE GUEST Listen to the conversation between the staff and the guest and then answer
18、the following question. What day is today? What is the date today? How long does it take for a letter to reach America? What is the time difference between Beijing and New York? TALKING TO THE GUEST Guest: Excuse me. What day is today? Staff : Today is Tuesday Guest: Its October the 27th, isnt it? S
19、taff : Yes, it is Guest: How long does it take for a letter to get to America? Staff : About a week. Guest: So if I send a letter today, my brother will get it on November 2nd. That is next Tuesday, isnt ? Staff : No, it will be November 1stin America. Because planes have to fly over the Internation
20、al Date. Guest: Youre right. How silly I am. “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- ht
21、tp:/www.Market-L USE WHAT YOUVE LEARNED Put the following dates into English. 5 月 2 日 8月 9 日 3月 15 日 4月 1 日 12 月 25 日 10 月 1 日 7月 4 日 1月 22 日 Humor Betty : Black hens are more clever than white hens, arent they? Kelly : How do you know? Betty : The black hens can lay white eggs, but the white hens c
22、annot lay black ones. UNIT 6: MAKING AN APPOINTMENT VOCABULARY Mid-Autumn Festival 中秋节 wonderful 太棒了 music 音乐 important 重要的 entrance 入口 Nut 坚果 a little bit 一点儿 pick 摘采 policy 政策 celebrate 庆祝 one-day trip 一日游 PHRASES ON THE JOB I wonder if you would like to join us. I think so. I will 不知您是否想和我们去。 我想是
23、的。 我会的。， Im glad you like it. Thank you very much for telling me all this 我很高兴您能喜欢。 非常感谢告诉我这些。 LISTEN TO THE GUEST Listen to the conversation and decide whether the statements are right or wrong. The trip is to the Summer Palace. s/No There will be music and fruits at the party s/No. The trip will t
24、ake 2 days s /No. The taxi leaves the hotel at 6:00am s/No. TALKING TO THE GUEST Staff : Good morning . Mrs. Jones Guest: Good morning. Staff: You know the Mid-Autumn Festival is coming. Its an important traditional festival in China. The Hotel is now organizing a one-day trip to the Great Wall. The
25、 holiday will be celebrated with music and nut picking. Guest: Thats a great idea. It will be wonderful. Staff : Definitely, but how shall we go? Guest: By the Hotel Taxi Staff : What time shall we set out? Guest: At 5:30 in the morning. The taxi will be waiting for you at the entrance. Please get t
26、here a little bit earlier because the seat arrangement policy is on a first come, first serve basis. Staff : Ok, I will. Thank you very much for telling me all this. Guest: Im glad you like it. “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vinc
27、entmarket- http:/www.Market-L UNIT 7: ABOUT SIGHTSEEING VOCABULARY Place of interest 旅游景点 visit 参观 recommend 推荐 scenic spot 观光景点 just 恰好 babysitter 保姆 historic place 历史古迹 capital 首都 Dynasty 王朝 travel agency 旅行社 eitheror 或者 assist 帮助 by train/bus 乘火车 /汽车 wonder 奇迹 Tian An Men Square 天安门广场 The Summer
28、Palace 颐和园 The Temple of Heaven 天坛 Ming Tombs 明十三陵 PHRASES ON THE JOB Right away. 马上。 Have a nice time. 祝您玩的愉快。 Its a must. 那是个必看之处。 The Housekeeping Department will arrange it for you. 客房部会给您安排的。 How can I find a babysitter? 我怎么能找到个保姆。 LISTEN TO THE GUEST Listen to the talk between the guest and th
29、e staff and name three things the guest needs. 1. 2. 3. TALKING TO THE GUEST: Staff: Good morning, sir. Anything I can do for you? Guest: Yes. My wife and I are going to Beijing tomorrow. This is our first visit, would you please recommend some places worth visiting? Staff: Ok. There are a lot of sc
30、enic spots and historic places in Beijing since it has been the capital of the country for hundreds of years. I think the Palace Museum is a must. Its just by Tian An Men Square. Emperors in Ming and Qing Dynasties once lived there. The Summer Palace, the Temple of Heaven, the Ming Tombs are points
31、of interest, too. Guest: And also the Wall. “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- htt
32、p:/www.Market-L Staff: Yes. People say its one of the seven wonders of the world. Guest: Do you think I can see them all in one day? Staff: Oh, no. You need at least seven days. Guest: How can we go to Beijing? Staff: You can go either by Hotel Taxi or train or bus. Guest: Can I book our tickets at
33、the Hotel? Staff: Sure. The travel Agency is just behind you. Guest: Yes, I see. Thats great, by the way Staff: Can I assist you further? Guest: How can I find a babysitter? My son is only three years old. We dont want to take him with us. Staff: Thats easy. I call the Housekeeping Department right
34、away. They can arrange everything for you. Guest: Thank you ever so much indeed. Staff: Youre most welcome. I hope you enjoy your stay here and have a nice time in Beijing. Guest: Sure, we will. “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vin
35、centmarket- http:/www.Market-L Chapter 3 Housekeeping English UNIT 1: ENTER THE ROOM VACABULARY Sheet 床单 fire sprinkler 灭火喷淋 picture 照片 coat hanger 大衣架 pillow 枕头 mirror 镜子 sofa 沙发 heating control 加热控制 ice tongs 冰夹 chair 椅子 wall 墙 telephone 电话 bedside table 床头桌 ceiling light 顶灯 luggage stand 行李架 swim
36、ming bag 游泳袋 window 窗户 power socket 电源插座 note pad 记事簿 carpet 地毯 curtain 窗帘 blanket 毛痰 shoe basket 鞋篮 matches 火柴 ice bucket 冰桶 security latch 安全门 PHRASES ON THE JOB Good morning. 早上好。 See you later. 再见。 May I clean your room? 我可以为您打扫房间吗？ Shall I come back later? 我可以过会儿再来吗？ Could you come back in an h
37、our? 我能一小时后再来吗？ TALKING TO THE GUEST: Attend: Good morning, Housekeeping. Guest: Good morning. Attend: May I clean your room, sir? Guest: Sorry, this is not the right moment. Attend: Shall I come back later? Guest: Yes please. Could you come back in an hour? Attend: It is Ok. Ill be back in an hour.
38、 Bye bye. Guest: See you later. “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L PAIR WORK Find a partner and play the role of the guest and the room attend. Speak courteously and in full sentences. The room atten
39、dant enters the room. VOCABULARY Vase scales disposal bag shower head rubbish bin door bottle opener face towel sink tap ashtray hand towel grab bar toilet soap dish exhaust fan bath tub shaving socket vanity flush toilet paper plug glass facial tissue soap shower curtain USING WHAT YOUVE LEARNED Fi
40、ll the words in the right place. We cover the beds with a _ In the _ are cool drinks. Can you turn off the _ , its getting cold here. I need my shoes to be cleaned. Ill put them in the _ After cleaning the glasses we put them on the _ You can switch on the television with a _ My lamp does not work.
41、Could you change the _ for me? Do you have some _ to light my cigarette? For the cleaning of the bathroom we have to use _ I dont know the phone number. Can you please give me the _ , so that I can look it up. Chemicals bed spread shoe basket telephone directory air conditioner coasters matches remo
42、te control light bulb refrigerator UNIT 2 ： TURN DOWN SERVICE VOCABULARY dusting 去尘 toilet brush 马桶刷子 refuse bag 废物袋 general cleaning vacuum 真空 bucket 桶 mopping 拖地 scrub 檫洗 dustpan and brush 簸箕和刷子 detergent 清洁剂 vacuum cleaner 吸尘器 mop 拖把 shampoo 洗发水 soap 香皂 bath foam 浴液 sewing kit 针线盒 comb梳子 tooth brush 牙刷 moisturizer 润肤露 shower cap 浴帽
